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5215 Randolph Rd, Charlotte, NC 28211
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Anonymous
-
Child of resident/client
4.0
Review for Waltonwood Cotswold
I was happy with the layout and upkeep of the facility and my mom had friends. We felt she was safe there. I wanted to see some improvements in the meal service, the quality of the food and the lack of attention in the dining room to take the meal order or even refill a drink, and felt they could improve with the level of care noticing when someone doesn't feel well and taking meals in their room they should ask questions and take initiative to check for UTI or COVID or check their BP, etc. Instead I or my sister always has to prompt them to order a test or have the PA schedule to see mom.
About the facility Waltonwood Cotswold
Experience exquisite senior living at the Waltonwood Cotswold in Charlotte, North Carolina. The secure community features an enclosed courtyard, which serves as a peaceful retreat with lush landscaping, raised garden beds, and tranquil fountains. Pull up to the grand covered entrance and after stepping through the tastefully decorated foyer, you will find yourself in the immaculate, hotel-like lobby with soaring ceilings, a rustic stone fireplace, and dramatic balcony.
This pet-friendly assisted living community provides assistance with activities of daily living while encouraging residents’ independence, and its memory care program offers activities and multi-sensory experiences for seniors with dementia. Residents can delight in the lavish amenities included, such as three dietician-approved meals per day, housekeeping and laundry services, and several unique activity rooms.
Central to Charlotte’s lively shopping and dining experience, the community’s location and complimentary transportation services make it easy for residents to get out and enjoy the community. Providence Plaza and Cotswold Village are moments away, and Park Road Shopping Center is a little further out with even more options. The community is about a half an hour from the Charlotte Douglas International Airport, and Novant Health Presbyterian Medical Center is just 10 minutes away.
State Classification
Waltonwood Cotswold is an adult...
Read more
Senior living options offered
Assisted Living
Memory Care
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Amenities at Waltonwood Cotswold
Healthcare Services
- Memory Care
- Staffing & Ancillary Services
- Non-Ambulatory Care
- Medication Management
- Incontinence Care
- Diabetic Care
Meals & Dining
- Vegetarian
- International Cuisine
- Vegan
- Meals Provided
- No Sugar
- Special Dining Programs
- Low / No Sodium
- Organic
- Room Service
- Guest Meals
- Professional Chef
- Restaurant Style Dining
- Gluten-free
Room Amenities
- Ground Floor Units
- Cable or Satellite TV
- Handicap Accessible
- Wi-Fi/high-speed internet
- Air Conditioned
- Kitchenette
- Wheelchair Accessible Showers
Community Amenities
On-site dining options
- Private Dining Room
- Café or Bistro
Transportation & parking
- Resident Parking Available
- Uncovered Parking
- Complimentary Transportation
- Property Convenient to Public Transit
Pets
- Dogs Allowed
- Weight Limit (lbs)
- Cats Allowed
Common areas
- Beauty Salon
- Library
- Outdoor Common Areas
- TV Lounge
- Outside Patio
- Central Fireplace
- Meeting Room
- Computer or Media Center
- Indoor Common Areas
- Main Street Shops
Recreational areas
- Movie or Theater Room
- Fitness Center
- Jacuzzi
- Billiards Lounge
- Game Room
- Raised Garden Beds
- Piano or Organ
- Arts and Crafts Center
Services
- Housekeeping
- Beautician
- Laundry Service / Drycleaning
Languages spoken
- English
Activities
- Jewish Services
- Happy Hour
- Light Therapy Programs
- Catholic Services
- Live Dance or Theater Performances
- Holiday Parties
- Activities Off-site
- Intergenerational Programs
- Dances
- Activities On-site
- Cooking Classes
- Stretching Classes
- Gardening Club
- Montessori Programs
- Tai Chi
- Wine Tasting
- Birthday Parties
- Live Musical Performances
- Day Trips and Outings
- Art Classes
- Other Religious Services
- BBQs or Picnics
- Visiting Chaplain or Priest
- Devotional Activities Offsite
- Educational Speakers / Life Long Learning
- Trivia Games
- Brain fitness / Dakim
- Community Service Programs
- Reminiscence Programs
- Forever Fit
- Visiting Rabbi
- Pet-focused Programs
- Yoga / Chair Yoga
- Sensory-based Programs
- Devotional Activities On-Site
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Waltonwood Cotswold
5215 Randolph Rd, Charlotte, NC 28211
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8.2
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9.3
Review score
91 reviews
9.3
Review score
91 reviews
5 star
52%
4 star
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3 star
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2 star
4%
1 star
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Studio
--Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
--1 bedroom
Starting at $X,XXX/mo1 bedroom
--1 bedroom
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
Starting at $X,XXX/moActive promotion
No
Active promotion
Veteran & Employee Discounts
Provides discounts to veterans, teachers and employees of certain companies.
Active promotion
Veteran & Employee Discounts
Provides discounts to veterans, teachers and employees of certain companies.
Active promotion
Room Discount
Lowers your rent by a dollar amount or percentage.
Pet friendly
Yes
Pet friendly
No
Pet friendly
Yes
Pet friendly
Yes
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Assisted Living, Independent Living
Reviews
for Waltonwood Cotswold
Write a review
A Place for Mom has scored Waltonwood Cotswold with 8.2 out of 10 using our proprietary review score based on 3 reviews in the last 2 years. Over all time, Waltonwood Cotswold has 19 reviews with an average "overall experience" of 4.5 out of 5.
Overall Rating
4.5
Cleanliness
4.8
Friendliness
4.7
Care Services
4.5
Staff
4.6
Meals & Dining
4.4
Activities
4.5
Value for Cost
4.1
A Place for Mom has scored Waltonwood Cotswold with 8.2 out of 10 using our proprietary review score based on 3 reviews in the last 2 years. Over all time, Waltonwood Cotswold has 19 reviews with an average "overall experience" of 4.5 out of 5.
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1-19 of 19 reviews
Anonymous - Family/friend
Assisted Living
October 16, 2024
Review for Waltonwood Cotswold
I was happy with the layout and upkeep of the facility and my mom had friends. We felt she was safe there. I wanted to see some improvements in the meal service, the quality of the food and the lack of attention in the dining room to take the meal order or even refill a drink, and felt they could improve with the level of care noticing when someone doesn't feel well and taking meals in their room they should ask questions and take initiative to check for UTI or COVID or check their BP, etc. Instead I or my sister always has to prompt them to order a test or have the PA schedule to see mom.
Anonymous - Family/friend
Memory Care
March 21, 2024
Recommended
My loved one is a resident at Waltonwood. The move in process was organized and perfectly laid out. The food is delicious, I have eaten there myself and I am quite picky. Delicious food! The staff seems like they genuinely care about all of the residents and really want to be there. They are wonderful people! We are so happy.
Anonymous - Family/friend
Assisted Living
February 27, 2023
My review of Waltonwood Cotswold
Elizabeth - Family/friend
Assisted Living
October 28, 2022
Great Assisted Living Community
Lovely and clean facility. Friendly and caring patient-facing staff. Excellent food and dining, though service can be slower than expected.
Susan G - Family/friend
Memory Care
June 6, 2022
A mixed bag
My mom generally gets good care in the memory unit at Waltonwood Cotswold. There’s not too much turnover in the direct caregiver staff, and the care manager is reasonably responsive when we have a question or concern. However, when my mom has a health concern, she almost always ends up in the hospital, usually for far longer than she needs to be. Her actual health care may take two to three days, but she stays in the hospital for a week or more because it takes WW so long to get her meds, oxygen, etc. ordered and delivered, and they cannot do any of that over a weekend, or indeed, after 4:00 pm on a Friday. I am constantly hearing about what they cannot do for her, since they don’t provide anything that is considered skilled care. You don’t always get what you pay (royally) for.
anonymous - Toured community
Assisted Living
June 2, 2022
tour review
Our family had an in person tour and the tour experience was so nice but it was the most expensive community we looked out. We did feel though right when we walked in we would get the full red carpet treatment, the staff were super friendly and receptive and overall it is just a beautiful facility.
anonymous - Toured community
Assisted Living
May 13, 2022
Tour experience
The Waltonwood Cotswold facility was definitely the most aesthetically pleased out of all of the places that I toured. It is upscale and very nice. My impression was that it is a stand alone facility so it is not part of a network. It seemed like a great place to have a loved one.
anonymous - Toured community
Assisted Living
February 28, 2022
Community Tour
Waltonwood Cotswold was excellent from what I could see. The facility was very clean. The staff was very friendly. It seemed like they had very good activities. And the location was great - it was in a very nice wooded area.
anonymous - Family/friend
Assisted Living
August 31, 2021
I would recommend
Our families first impression of Waltonwood was that it had a homey atmosphere to it, it did not feel like a nursing home at all. Our loved ones apartment is pretty spacious, and there are different room size options you can choose from.
Donna N - Family/friend
Assisted Living
August 20, 2021
Very Pleased
We have been very pleased with Waltonwood. It is a great facility, clean and very well kept. The staff is exceptional, from top to bottom. They are attentive and kind; we are very thankful for the way they care for our mother.
J V - Family/friend
Assisted Living
June 16, 2021
You're Paying for the Care, and it is Demonstrated in Cleanliness and Care
I would recommend the community to others for their loved ones. The friendliness of staff, responsiveness to requests from the family are all stand outs to me about the community.
My loved one thinks the meals are fantastic. The dining room has been reopened.
anonymous - Family/friend
Assisted Living
April 13, 2021
works for some but not for all
The initial assessment was way off and my loved one needs more care than we thought and as a result, she was physical removed from the community by the police and we left to figure things out. If your loved one is only "pleasantly confused" according to the community then this may work for you.
Anonymous - Resident/client
Assisted Living
February 1, 2021
my review
Overall the community is above average, The staff is very nice, and I would definitely recommend this community to others
Dr. Vanna Jackson - Family/friend
Memory Care
September 23, 2020
We have peace of mind knowing our mother is well cared for at this community
Our first impression of Waltonwood was it was kept very clean and the people there were so very friendly. We relaly liked that it had a 24/7 concierge service, we felt that we could call anytime during the day and someone would answer. We are from out of town and this community is very accessible. It is an excellent place, they have taken extra precautions during COVID. We are able to face time her to check in, but we know she is being well taken care of. All the care services are excellent.
The food is like restaurant style, it is very good quality. Due to COVID this residents are eating in their rooms. Before COVID they have plenty of activities to offer, sometimes they would take day trips, and the community would bring in live entertainment. There was also movie night. This community had physical, occupational, and speech therapy.
Anonymous - Family/friend
Memory Care
September 18, 2020
Good place for my sister, fits her needs
We chose Waltonwood Cotswold because it was very family oriented and people were happy and comfortable. It is a smaller community so there is more interaction between the residents. The room sizes seem just fine foe what my sister needs. I would absolutely recommend the community.
Anonymous - Toured community
Memory Care
July 11, 2019
Excellent. Not ready for AL
Anonymous - Family/friend
Memory Care
January 9, 2019
Charlotte's Hidden Senior Living Gem
After an extensive and exhaustive tour of Charlotte Area assisted living facilities, we found WaltonWood at Cotswold the ideal place for my aging mother. The entire facility is spotless, roomy, and void of ANY whiff of "nursing home smell". The staff are genuinely engaged, friendly, and caring.
Security and accommodations for Memory Care patients/residents are superior! I have no worries whatsoever for my mother's well being while she is here, which I would imagine would be the rest of her life. As far as I am concerned, this is one of Charlotte's hidden gems in the senior living communities here.
Anonymous - Family/friend
Memory Care
April 19, 2018
Waltonwood Cotswold's assisted living model is exceptional as each resident is a beneficiary of all amenities. While many facilities just check a box, Waltonwood goes to great lengths to deliver exceptional service, clearly taking pride in their work. Such pride is reflected from food service and events to the security that includes a concierge greeting each entry and visitor, ensuring registrations in and out of the building, as well as enumerable facilitations and confirmations of its residents.
At the crossroads of compassionate and professional care, residents quickly feel 'at home'. No matter what is promised in a brochure, the intersection of values and benefits ultimately depends upon deliverables. The surprise is that the deliverables have exceeded my expectations; the oversight/administration has a close and seamless communication amongst associates. It's a 'no excuse' atmosphere, each employee taking ownership of Waltonwood's reputation. Everyone is on the same page, never having to ramp up or refer to another to pick up the slack. Any question is handled---top to bottom and back---without excuses.
The care management, as well as the executive director's office, is front and center, always accessible, with the highest professional approaches. There is good and gentle humor that prevails---appreciation for a 'family' environment includes warm greetings and updates.
This is a facility that feels nothing like an institution; the services and staff are consistently at elite levels, genuine interest in each resident is miles away from affectation. The smiles and enthusiasm of everyone tells the story. Moreover, the respect given to residents is a key ingredient to the residents. No one is patronized; opinion/s and choices are always sought. Ensuring this sense of relevancy, the employee community is vibrant and engaged with each resident.
While I expect cleanliness, I was very happy to see that there is a constant check in for various jobs all through the day and in the evening. Having experienced spreadsheets of activities--- nicely printed out on paper without followthrough--- at former facilities, I am delighted that the spectrum of events runs a long and wide gamut of interests. Is my father in the room? Nope. He's at the ballet, a concert, a shopping trip, at the museum...or, at happy hour sipping wine. If my father has forgotten a particular activity, someone is there to remind him and escort him to there if he so chooses. If not, someone is there to assist a different trajectory, if requested. Small things count: there's the wisdom to help a resident choose the appropriate clothes for the destination. Speaking of which----finally, there's a great laundry service!!!
Choices in life are so key to the elderly---Waltonwood Cotswold has clearly made a decision to be exceptional in this way. Movies in a beautiful movie theatre feature the kind of films that can serve an entire visiting family. There are picnic opportunities within the exterior courtyard. Exercise classes are filled; the library and game rooms make for wonderful gatherings, formalized or as a family setting.
Sans excuses or with the need to 'oversell' or compare, Waltonwood's costs are in keeping with exceptional staffing, oversight and facilitation. Having done some serious due diligence, I can say that there is no Assisted Living facility anywhere close to Waltonwood Cotswold. For our family, it's been a gift. I know this each time my father smiles and laughs. "I love it here," is a common refrain.H
Anonymous - Toured community
Memory Care
February 23, 2018
I like the interaction with the residents and the staff. The facility was well thought out and the staff appeared to genuinely care. It is on the higher $ side, but you are paying for the zip code. I am not yet convinced that would be important factor for Alzheimer's care.
Viewing 1-19 out of 19 reviews
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Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:
Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.
Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.
Know the North Carolina regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about North Carolina regulations for Assisted Living.
Frequently Asked Questions about Waltonwood Cotswold
Waltonwood Cotswold offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.
A Place for Mom has scored Waltonwood Cotswold 8.2 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (704) 234-5198 to reach a resident at Waltonwood Cotswold.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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