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The Waterford at Creekside

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9015 University Pkwy, Pensacola, FL 32514

9.2
Review score
141 reviews
Add review
9.2
Review score
141 reviews
5 star
71%
4 star
11%
3 star
9%
2 star
5%
1 star
4%
See all reviews
9.1
Review score
6259 reviews
93 facilities
For pricing & availability:
(866) 374-4058
The Waterford at Creekside
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The Waterford at Creekside outdoor common area
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Anonymous
-
Sibling of resident/client
5.0
Good Value for the cost as the title
The Waterford at Creekside review is an excellent facility. They have been kind and caring towards my mother. They have been upgrading the facilities over the last few months.

About the facility
The Waterford at Creekside

Beautiful landscaped grounds, compassionate hospitality, and amazing Floridan weather awaits you at The Waterford at Creekside — a secure, single-story community offering memory care services in Pensacola, Florida. Take a stroll along the outdoor walking paths that weave throughout the courtyard, or visit with loved ones in our cozy common area. Our homelike interiors and friendly caregivers provide residents with a supportive and inclusive environment, where they can get the most out of life.

Community Services and Amenities

Minor tasks and everyday routines can be stressful for those living with memory loss, stirring up feelings of frustration and anger. In order to alleviate as many stressors as possible, our associates offer regular housekeeping and laundry services. Our professional chef and team prepare delectable and nutritious meals for breakfast, lunch, and dinner every day. Members of our community can receive the nourishment they need while socializing with their peers in our charming, family-style dining hall.

The environment at The Waterford at Creekside is designed to preserve the dignity and individuality of all residents. The community features comfortable furnishings, wide entryways, and wheelchair-accessible grounds, enabling everyone to easily navigate the campus. Each staff member of our memory care team has undergone specialized training in caring...

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Learn more about the Best of Senior Living awards and this year’s winners.

See all 2024 award winners

Senior living options offered

Memory Care

Pricing
for The Waterford at Creekside

Total monthly costs depend on room type, select services, and the level of care needed.

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Studio
Starting at $XXXX/mo
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours
at The Waterford at Creekside

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The Waterford at Creekside outdoor common area
The Waterford at Creekside

9015 University Pkwy, Pensacola, FL 32514

The Waterford at Carpenter's Creek
The Waterford at Carpenter's Creek

5918 N Davis Hwy, Pensacola, FL 32503

The Beacon at Gulf Breeze community exterior
The Beacon at Gulf Breeze

4410 Gulf Breeze Pkwy, Gulf Breeze, FL 32563

Sodalis Pensacola
Sodalis Pensacola

2310 Abbie Ln, Pensacola, FL 32514

9.2
Review score
141 reviews
9.2
Review score
141 reviews
5 star
71%
4 star
11%
3 star
9%
2 star
5%
1 star
4%
9.7
Review score
141 reviews
9.7
Review score
141 reviews
5 star
67%
4 star
19%
3 star
7%
2 star
2%
1 star
5%
9.4
Review score
51 reviews
9.4
Review score
51 reviews
5 star
60%
4 star
22%
3 star
6%
2 star
2%
1 star
10%
9.2
Review score
57 reviews
9.2
Review score
57 reviews
5 star
54%
4 star
19%
3 star
11%
2 star
9%
1 star
7%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

1

Memory Care

Care types offered

1

Assisted Living

Care types offered

3

Assisted Living, Memory Care, Adult Day Services

Care types offered

2

Assisted Living, Memory Care

Amenities
at The Waterford at Creekside

Healthcare Services

  • Memory Care
  • Staffing & Ancillary Services
  • Incontinence Care
  • Medication Management
  • High Acuity Care
  • Non-Ambulatory Care
  • Diabetic Care

Meals & Dining

  • Low / No Sodium
  • No Sugar
  • Vegetarian
  • International Cuisine
  • Meals Provided
  • Pureed Meals
  • Organic
  • Restaurant Style Dining
  • Room Service
  • Kosher
  • Vegan
  • Anytime Dining
  • Guest Meals

Room Amenities

  • Cable or Satellite TV
  • Ground Floor Units
  • Respite or Short Term Stays Offered
  • Wheelchair Accessible Showers
  • Air Conditioned
  • Handicap Accessible
  • Wi-Fi/high-speed internet

Community Amenities

Transportation & parking

  • Property Convenient to Public Transit
  • Complimentary Transportation
  • Uncovered Parking
  • Transportation at Cost

Common areas

  • TV Lounge
  • Beauty Salon
  • Outside Patio
  • Barber Shop
  • Indoor Common Areas
  • Private Bath
  • Butterfly garden / Hummingbird garden
  • Outdoor Common Areas

Recreational areas

  • Golf Course or Putting Green
  • Raised Garden Beds

Services

  • Laundry Service / Drycleaning
  • Beautician
  • Housekeeping

Languages spoken

  • English

Activities

  • Activities Off-site
  • Sensory-based Programs
  • Pet-focused Programs
  • Devotional Activities On-Site
  • Walking Club
  • BBQs or Picnics
  • Birthday Parties
  • Karaoke
  • Yoga / Chair Yoga
  • Holiday Parties
  • Men's Club
  • Art Classes
  • Live Musical Performances
  • Visiting Chaplain or Priest
  • Day Trips and Outings
  • Activities On-site
  • Trivia Games
  • Reminiscence Programs

Reviews

for The Waterford at Creekside

9.2Review score141 reviews
9.2
Review score
141 reviews
5 star
71%
4 star
11%
3 star
9%
2 star
5%
1 star
4%
Sonida Senior Living
9.1
Review score6259 reviews93 communities
Write a review
A Place for Mom has scored The Waterford at Creekside with 9.2 out of 10 using our proprietary review score based on 41 reviews in the last 2 years. Over all time, The Waterford at Creekside has 141 reviews with an average "overall experience" of 4.4 out of 5.
Overall Rating
4.4
Cleanliness
4.5
Friendliness
4.5
Care Services
4.3
Staff
4.5
Meals & Dining
4.7
Activities
4.3
Value for Cost
4.3
A Place for Mom has scored The Waterford at Creekside with 9.2 out of 10 using our proprietary review score based on 41 reviews in the last 2 years. Over all time, The Waterford at Creekside has 141 reviews with an average "overall experience" of 4.4 out of 5.
Parent company
Best of Senior Living 2023
Sonida Senior Living
9.1
Review score6259 reviews93 communities
Logo for Sonida Senior Living
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 141 reviews
Teresa C - Family/friend
Memory Care
November 6, 2024
1.0
It was very disappointing.
They did not keep my Mom clean. They didn't change her clothes for 4 days or brush her teeth. Her pads were discusting! I started marking the underside of her pads to see if they changed them every day and no they didn't. At least 10 times she had b.m on her bottom her pad and some times on the toilet.. I went through her dirty clothes and there were only 2 pair of underwear and 1 pair of socks and her tooth paste was still in unopened box. They didn't go outside or wash their hands before eating. Only when this one gal was on duty did mom get water offered to her. Her bedroom floor had not been mopped for at least 2 weeks. She cried all the time. She brought magazines and coloring books with gel pens but no one would offer them to her. It was absolutely freezing in there. I feel sorry for everyone living there. Many residents don't have family to come and check.I didn't know there was a third man living there for over a month because I never saw him but 1 time. Please no referrals
Friendliness
4
Meals & Dining
3
Activities
1
Anonymous - Family/friend
Memory Care
August 23, 2024
3.0
Verified Review
Review for The Waterford at Creekside
Not exactly they have had two turnovers nurses have the widest attitudes I have ever encountered in my 76 yrs of age. Had to really have a fit to find out why they were not asking me for refills on medication. My sister is 100 percent disabled so the veterans take care of her meds drs this place looked great my sister said they have good food but she's not aware behind the scenes. It's an assisted living facility not nursing home it's memory care and when I addressed the meds nurse said every prescription was prn they are memory care how can they say prn. Everything is either a liability and nonono having issues with guard rails on hospital bed not allowed so now looking at haleo grab bars. Believe me it's a challenge trying to keep my sister taken care of. I'm very disappointed I was told care takers are not trained just hired and probably worked at gas station last week. Everyone has a bad bad attitude unbelievable to our seniors who deserve better
Cleanliness
3
Friendliness
3
Care Services
3
Staff
2
Meals & Dining
5
Activities
2
Value for Cost
3
Anonymous - Family/friend
Memory Care
August 1, 2024
5.0
Verified Review
Good Value for the cost as the title
The Waterford at Creekside review is an excellent facility. They have been kind and caring towards my mother. They have been upgrading the facilities over the last few months.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Anonymous - Family/friend
Memory Care
July 10, 2024
3.0
Verified Review
Some things to explore
Too many residents per worker, especially for the care needed in this particular setting. We were told there would always be at least 2 and sometimes 3 workers. We rarely have had even 2. Also we were told residents would be checked on every 1-2 hrs. This has not happened. Just several things that were presented and have not been played out as such. Not All the workers fault, but certainly more can be done. Several workers are very kind and are genuine in what they do. We have been a disappointed to say the least. Turn over in some staff right after we began this journey here. The new administrator seems very nice and striving for betterment, I do believe. As with most of these care facilities...not enough workers. Especially ones that really care. Sad at where we are in patient care these days.
Cleanliness
4
Friendliness
4
Care Services
3
Staff
4
Meals & Dining
5
Activities
4
Value for Cost
3
Anonymous - Family/friend
Memory Care
May 6, 2024
3.0
Verified Review
Review for The Waterford at Creekside
Typical nursing home . Staff that work with the patients, are under payed. Quality of care is low, due to the quality of people they hire. The owners of nursing homes, are making a killing, and providing very low quality care. Diapers are not changed regularly, and place is understaffed most days. I'm just glad my loved one, doesn't realize much anymore.
Cleanliness
3
Friendliness
3
Care Services
3
Staff
3
Meals & Dining
3
Activities
3
Value for Cost
3
Response from The Waterford at Creekside
May 8, 2024
Thank you for sharing your concerns regarding our community. We prioritize the well-being of our residents and strive to exceed state-required staffing ratios. With a minimum ratio of 1 staff member to 12 residents, and typically maintaining a ratio of 2:12, we are committed to providing the highest quality care possible. We welcome the opportunity to address any further concerns you may have. Please don't hesitate to reach out to us to discuss them in more detail.
billie Ferraro - Family/friend
Memory Care
March 28, 2024
5.0
[name removed] is so helpful everyone is friendly very helpful caring
My sister loves the people and says the food is good This was her pick of the places we toured still ironing out details but as long as my sister is happy I’m happy would love more flexible rules with pump soap to wash hands in bathroom still settling in
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
4
Response from The Waterford at Creekside
September 18, 2024
We appreciate your rating and review. Our team works hard to ensure the care they are providing meets resident and family satisfaction.
Heather A - Family/friend
Memory Care
January 9, 2024
5.0
Verified Review
Review for The Waterford at Creekside
Waterford had more availability in their higher functioning areas whereas inspiritas did not have an opening until mid-December. [name removed] is still fairly independent when it comes to taking care of herself so we wanted similar capability in her living area.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Waterford at Creekside
September 11, 2024
Heather A, thank you for the high star rating! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Erc - Industry reviewer
Memory Care
November 20, 2023
5.0
The director and team do an exceptional job keeping the residents engaged. They go the extra mile to envelope every resident and make life more enjoyable.
Response from The Waterford at Creekside
August 8, 2024
This is wonderful feedback! Thank you for taking the time to recognize our team members at The Waterford at Creekside.
Anonymous - Family/friend
Memory Care
November 20, 2023
5.0
The staff at the waterford was so friendly and helpful. The front desk employee was so professional and kind.
Response from The Waterford at Creekside
August 8, 2024
Thank you for your Review. We are thrilled you had a wonderful experience with us!
Anonymous - Toured community
Memory Care
November 20, 2023
5.0
Amazing tour. I liked the intimate smaller grouping in each cottage. They were knowledgeable and answered all of my concerns. I appreciate them coming in on a Sunday to meet with my an my family. Looking forward to my aunt moving in soon.
Response from The Waterford at Creekside
August 8, 2024
We greatly appreciate your feedback! It’s so wonderful to hear you had a pleasant first experience at The Waterford at Creekside.
Ed - Toured community
Memory Care
September 24, 2023
5.0
Lunch Tour
I am looking at Memory Cares for my father in law. I know we will need to move him into a safer environment soon. [name removed] listened to our needs and was informative. I love the home like environment. Also, I was impressed with the interaction with the residents. I have placed my father in law on a waiting list for Cottage 6.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Waterford at Creekside
August 5, 2024
We greatly appreciate your feedback Ed! It’s so wonderful to hear you had a pleasant first experience at The Waterford at Creekside.
Happy H - Family/friend
Memory Care
September 14, 2023
5.0
Dining with the stars!
Tell those you love about this location if you are considering placement I highly recommend allowing your family to be a part of their family they will very much feel at home Food here is great- no worries about variety or repetition! My mom eats same breakfast every day for years and here she is given the same option ! I don’t have to worry but for those who like a variety they have that too! It’s just like being at home!
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Waterford at Creekside
August 2, 2024
Thank you Happy H. for your review! We are thrilled to hear you enjoy The Waterford at Creekside.
Anonymous - Family/friend
Memory Care
June 22, 2023
2.0
Verified Review
Review for The Waterford at Creekside
It was the best place, we could afford .Typical nursing home environment. Dont bother asking anyone any questions, because you will never get an answer or call back.I would recommend Waterford because I've come to realize their all alike. Dont think anything will get better until more staff are hired and staff are payed better. Better management of dirty laundry would help alot with the smell.
Cleanliness
2
Friendliness
2
Care Services
2
Staff
2
Meals & Dining
2
Activities
2
Value for Cost
2
Response from The Waterford at Creekside
June 29, 2023
We truly appreciate your honest feedback. We would like to work towards a resolution, so if you are willing, please reach out to us at (850) 477-6400 to discuss this further.
Brandon B - Family/friend
Memory Care
June 5, 2023
5.0
Verified Review
friendly staff members, would recommend for memory care, a good fit
All of the staff at The Waterford at Creekside are very courteous and friendly. The rooms are small but I would say that they are the perfect size for memory care residents. I would recommend The Waterford for other families looking for a memory care facility.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Cee Cee - Toured community
Memory Care
May 10, 2023
5.0
Amazing Tour
The Waterford at Creekside is a beautiful and peaceful memory care. The time and attention given to me and my family during our tour was exceptional. I was impressed with the cozy cottage set up. My father had Alzheimer’s and was needing placement. He passed away before we were able to move forward with the move in. The community reached out and sent a really sweet card.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Dee D - Family/friend
Memory Care
May 10, 2023
5.0
Wonderful Community
Wonderful Staff!!! The caregivers really seem to truly care about the residents they care for in every way. I have seen the meals that have been served , they look and smell amazing!! The grounds and common areas are always clean.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Ann D - Toured community
Memory Care
May 9, 2023
5.0
Very impressed with the overall picture of Creekside. The cottages are homey, the staff in each so helpful to residents. I feel confident I have chosen a good place for my husband.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Value for Cost
5
Michelle B - Family/friend
Memory Care
May 9, 2023
5.0
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Shelly W
Memory Care
May 9, 2023
5.0
Activity
I love the activity that is provided for the facilities and how we can in with the residents as they are dealing with dementia and Alzheimer’s. They are amazing at what they do and what they show and it’s important to them every day that we engage with them with activities keeps their mind strong..
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Activities
5
Value for Cost
4
Don't use my name - Resident/client
Memory Care
May 9, 2023
5.0
Beautiful activities every day
Beautiful activities every day, Monday through Sunday, thank you ladies, for a beautiful work with all residents! I see my mother doing activities every day, I personally know it's very hard to engage residents to do so, but this program at this facility do it , I'm very Happy about it.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Viewing 1-20 out of 141 reviews

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Frequently Asked Questions
about The Waterford at Creekside

The Waterford at Creekside offers Studio and Semi-Private. Learn more.

A Place for Mom has scored The Waterford at Creekside 9.3 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (850) 477-6400 to reach a resident at The Waterford at Creekside.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

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  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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