The Moorings of Arlington Heights

What our family likes the most about The Morrings of Arlington Heights is how friendly and welcoming everyone is, and the community is welcoming as well. Based on the experience we have had so far, we would recommend this community to other families.

My father went here for Rehab after a fall. 2nd floor Rehab unit is clean, has good food but looks are deceiving. Everyday, social workers kept bringing him documents to sign, DNR, contract to move in full-time after rehab, documents Dad had no business signing while being pressured. Dad kept telling them he would not sign anything and was going home not to their skilled nursing home. Dad is over 6 feet tall and did not fit in the bed. It took a week of me complaining before they changed the bed to a longer bed. I visited my Dad daily and noticed this place is short on staff, they put my dad's health and safety in danger on many ocassions. One staff member took him to the bathroom after dinner. I was outside and heard the staff member yelling at him and saw light outside triggered. No one came so I ran in to help. Staff member was lying on the floor with my Dad's head in her hands and he was twisted on floor. She said he fell but it sure didn't look like that to me. I ran around the whole floor and could not find even one staff member. Then ran to the Memory Care door and set off the alarm and yelled for help in that ward. A man came to the door and said he would call other CNA to come help since he was the only one on duty in Memory Care. After insisting his co-worker was going to drop my Dad's head on the floor, he came to help. After 7:30 PM, you are lucky to find one CNA on the floor, who is busy typically helping 20 patients to the bathroom. Visit during the middle of day unannounced, walk down the first floor to see how they treat their skilled nursing patients. They are lined up patients down hallways in wheel chairs, not visible to any visitor unless you go to nurses station. Patients parked there all day to stare into space. Pathetic. My Dad developed a urology problem and could not empty his bladder. He had over 400 cc of urine left after urination and was in extreme pain. CNA's kept saying he didn't have to go but Dad's stomach was distended and he said the pain was terrible. Nursing staff said he was fine and he just went to the bathroom. I wouldn't leave the facility until someone attended to him. Got a nurse to finally call the doctor who said to do an ultrasound of the bladder. They did an immediate catheter after they discovered 400 cc of urine. Again, had it not been for me visiting and advocating for him everyday, he would have been left to suffer. Moorings doctor met my Dad for 4 minutes and during that meeting, he asked why my Dad was on Digoxin. I told the doctor Dad had a pacemaker and AFIB. The Pacemaker was obviously sticking out of his skinny chest. Doctor did not read his chart or look at his chest to figure out he had a heart problem. The doctor, on recommendations from a social worker, prescribed him Remeron, an anti depressant without checking with his cardiologist. Dad was not in AFIB when he arrived at the Moorings because he was transported directly from a hospital who checked him his pacemaker before leaving. After I found out he was given Remeron for a week, a drug that causes arrythmia's, I contacted his cardiac Dr. who said to send in a heart transmission immediately. One week of Remeron at the Moorings Dad was in AFIB. Moorings said they would discontinue the Remeron upon recommendation from Dad's cardiologist. When the Moorings discharged Dad with the remaining weeks medicine, Remeron pills were included in his daily prepackaged medicine which means they lied and did not stop the Remeron. I can list more problems with the Moorings than space on this page. My recommendation is to find any other place for Rehab or skilled nursing.

The Moorings of Arlington Heights is a wonderful place to live. Residents and employees are very friendly. The go out of their way to keep you safe and accommodate your every need and want. Wide variety of things to do. While it is a Prespaterian facility, they make sure you have access to all other religions.

My husband and I live out of state. We have been trying to find out more about the Moorings since early Spring. All we know is his Mom toured the independent housing section at the end of last year after a medical diagnosis. I called one of the sales staff and we talked about the continuum of care for about 45 minutes. She said she would email me information about the cost, size of rooms, etc. After more than a week, I had received nothing. I called back and left a message, asking questions about the occupancy rate in their assisted living, the staff-to-patient ratio, etc. She never returned my calls. We know that my mother-in-law gave the Moorings all of her financial information in Feb., and she was told that she would receive care for the rest of her life, even if she ran out of money. If you're in assisted living or skilled nursing or hospice care, does this promise still hold true? How do they handle the transitions? We've never gotten straight answers as to how any of this really works, as they have not been willing to send us any information. I called to set up a tour, and was told they would have to have an internal meeting about it, and that they would call me back the next day. *They had to have a meeting to discuss whether we should be allowed to tour.* They never called. I contacted A Place for Mom to set up a tour through them, since the Moorings was apparently not willing to return my calls. After another week, I finally received an email because I started asking questions through the website saying that they cannot answer any questions about the care they provide until my mother-in-law moves in. In other words, they're not willing to clarify anything (not even general questions about their services) until after they complete the sale. I finally received confirmation that we would be able to tour, through an unbelievably rude email from the lead salesperson. We are in disbelief that they would communicate with family members this way. The language they've used with me is standoffish and uninviting, if not downright rude. We had to fly out and be in person before we were finally able to get information, and we were rushed through the skilled nursing portion because a proper tour was not set up. We later learned my Mother-in-law already signed the papers a month in advance, the deal was done. I used to be a property manger and then later became a sales associate at a continuum of care in another state. I have been through extensive sales training for this market, and have been involved in this field for over 12 years. The behavior, communication, and etiquette coming from the Moorings is shocking. If we had the chance, we would shop around. I hope no one in my family has to go through something like this ever again. My family and extended family feels very uneasy about this move. If anyone reads this and can private message me about their experience with this company, I would greatly appreciate it. Some general tips if you're looking for a place: Beautiful properties are being built all over our country to cater to our older generations, but please choose wisely. Tour at least three different places and look at all they have to offer. Encourage family members to tour facilities with you, and really understand the entire continuum you are buying into. Know who the owner of the facility you are giving your life savings to is, know their budgeting plans, their plans to grow and build. Ask where the money is coming from, and if they have investors. Ask if they can provide you with a list of broken down pricing for assistance care or if it is all inclusive. Make sure the place you choose can keep up their promises. Protect yourself when signing documents by having a knowledgable family member or elder law attorney present when you sign a contract. Understand if they take Medicare and/or Medicaid, and if they can cater to your future health needs. Make sure they will be able to contact your loved ones in a moment's notice should their be an emergency. It is a huge decision to become part of a buy-in continuum of care, and many steps should be taken by a resident and extended family to make sure everyone involved will be comfortable for a very long time.

The facilities and staff are outstanding. My husband and I were helping my parents to try to find the right place for them. We had visited a couple other places but our first visit to The Moorings of Arlington Heights convinced us that this was the place for them. It has a very caring environment and the campus is beautiful ones having once been an old farm. Leah, The residency counselor that worked with us was fantastic. She is extremely knowledgeable, supportive and helped us through the entire process. We were on a waiting list for a little while but ended up with a beautiful apartment perfect for my parents . We just moved them in and are anxious for them to become settled and part of the community. I would recommend this place to anyone I know.

My loved one wanted to stay here after we came fro rehab. It's really nice. They had social activities, and he enjoyed going to meals. It's really expensive, though. One of the nurses even came to visit him in his new home when he moved.

Beautiful. Loved the villa that is available. Wonderful common areas. Saw an apt. It feels adequate. Prefer Villa. A little confused about pricing

Unfortunately my family member needed to be moved to the dementia care unit. The staff there is awful. I checked in many times unannounced and the ways in which my loved one was talked to and treated made me sick. The nurse [removed] so so aggressive and what I would consider abusive to patients has made me do what I can to switch my loved one out of the facility. If you have a choice, do NOT go here especially if you care about your family member. There are better places! The dementia care unit is AWFUL...absolutely AWFUL!! The patients are left unattended and when they beg for help they are told to sit down and stay there. I wouldn't recommend this to my worst enemy.

I have to admit I didn't look as much there because as soon as we found out they couldn't accomodate her dietary needs (food needs to be in small pieces, not pureed, but mechanically ground) and that was extremely important but the layout was very good.