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811 E. Central Rd., Arlington Heights, IL 60005
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Anonymous
-
Child of resident/client
5.0
our families experience
What our family likes the most about The Morrings of Arlington Heights is how friendly and welcoming everyone is, and the community is welcoming as well. Based on the experience we have had so far, we would recommend this community to other families.
About the facility The Moorings of Arlington Heights
Tucked away in Arlington Heights, Illinois, The Moorings at Arlington Heights is a welcoming senior living community located in the Chicago suburbs. Beautifully manicured lawns include walking paths, community gardens, and two small lakes. On-site amenities comprise a restaurant-style dining room, a pool, and a fitness center. The pet-friendly community provides apartment or villa living options, which includes ground-floor units for easy accessibility.
The Moorings at Arlington Heights is a Life Plan Community, where residents can continue enjoying an independent lifestyle without worrying about home upkeep or finding access to higher levels of care. Options available include independent living, assisted living, memory care, skilled nursing, rehabilitation, and respite care. Enjoy peace of mind knowing the safety of your loved ones is in good hands with a secure, gated entrance, 24-hour staff, and emergency call system.
Curated on-site activities are provided to promote physical and mental well-being, and regularly scheduled transportation is available for residents. Arlington Heights also offers a variety of activities residents can participate in. Lake Arlington is located about 15 minutes away and features a fishing pier and walking path. The community itself is located within minutes of several popular restaurants, including Portillo’s Hot Dogs, and Peggy Kinnane’s for authentic Irish...
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Senior living options offered
Independent Living
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Amenities at The Moorings of Arlington Heights
Healthcare Services
- Staffing & Ancillary Services
- Memory Care
- Diabetic Care
- Non-Ambulatory Care
- Incontinence Care
Meals & Dining
- Vegetarian
- Meals Provided
Room Amenities
- Bath Tubs
- Respite or Short Term Stays Offered
Community Amenities
Transportation & parking
- Resident Parking Available
- Transportation at Cost
- Complimentary Transportation
Pets
- Dogs Allowed
- Cats Allowed
- Weight Limit (lbs)
Common areas
- Indoor Common Areas
- Outdoor Common Areas
Recreational areas
- Swimming Pool
Services
- Beautician
Languages spoken
- English
Activities
- Activities On-site
- Devotional Activities On-Site
- Devotional Activities Offsite
- Activities Off-site
Compare
The Moorings of Arlington Heights
811 E. Central Rd., Arlington Heights, IL 60005
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350 W Schaumburg Rd, Schaumburg, IL 60194
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8.0
Review score
9 reviews
8.0
Review score
9 reviews
5 star
45%
4 star
22%
3 star
0%
2 star
11%
1 star
22%
10
Review score
32 reviews
10
Review score
32 reviews
5 star
79%
4 star
6%
3 star
9%
2 star
3%
1 star
3%
10
Review score
106 reviews
10
Review score
106 reviews
5 star
75%
4 star
18%
3 star
5%
2 star
1%
1 star
1%
9.9
Review score
142 reviews
9.9
Review score
142 reviews
5 star
76%
4 star
18%
3 star
4%
2 star
1%
1 star
1%
Studio
--Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
--1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/moActive promotion
No
Active promotion
Veteran & Employee Discounts
Provides discounts to veterans, teachers and employees of certain companies.
Active promotion
No
Active promotion
Room Discount
Lowers your rent by a dollar amount or percentage.
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
1
Independent Living
Care types offered
3
Assisted Living, Memory Care, Independent Living
Care types offered
2
Assisted Living, Independent Living
Care types offered
2
Assisted Living, Independent Living
Reviews
for The Moorings of Arlington Heights
Write a review
A Place for Mom has scored The Moorings of Arlington Heights with 8 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, The Moorings of Arlington Heights has 9 reviews with an average "overall experience" of 3.4 out of 5.
Overall Rating
3.4
Cleanliness
3.9
Friendliness
3.4
Care Services
3.4
Staff
5.0
Meals & Dining
5.0
Activities
3.6
Value for Cost
3.3
A Place for Mom has scored The Moorings of Arlington Heights with 8 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, The Moorings of Arlington Heights has 9 reviews with an average "overall experience" of 3.4 out of 5.
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1-9 of 9 reviews
Anonymous - Family/friend
Independent Living
November 13, 2023
our families experience
What our family likes the most about The Morrings of Arlington Heights is how friendly and welcoming everyone is, and the community is welcoming as well. Based on the experience we have had so far, we would recommend this community to other families.
JS1987 - Family/friend
Independent Living
March 17, 2020
Send your loved one elsewhere
My father went here for Rehab after a fall. 2nd floor Rehab unit is clean, has good food but looks are deceiving. Everyday, social workers kept bringing him documents to sign, DNR, contract to move in full-time after rehab, documents Dad had no business signing while being pressured. Dad kept telling them he would not sign anything and was going home not to their skilled nursing home.
Dad is over 6 feet tall and did not fit in the bed. It took a week of me complaining before they changed the bed to a longer bed. I visited my Dad daily and noticed this place is short on staff, they put my dad's health and safety in danger on many ocassions. One staff member took him to the bathroom after dinner. I was outside and heard the staff member yelling at him and saw light outside triggered. No one came so I ran in to help. Staff member was lying on the floor with my Dad's head in her hands and he was twisted on floor. She said he fell but it sure didn't look like that to me. I ran around the whole floor and could not find even one staff member. Then ran to the Memory Care door and set off the alarm and yelled for help in that ward. A man came to the door and said he would call other CNA to come help since he was the only one on duty in Memory Care. After insisting his co-worker was going to drop my Dad's head on the floor, he came to help. After 7:30 PM, you are lucky to find one CNA on the floor, who is busy typically helping 20 patients to the bathroom. Visit during the middle of day unannounced, walk down the first floor to see how they treat their skilled nursing patients. They are lined up patients down hallways in wheel chairs, not visible to any visitor unless you go to nurses station. Patients parked there all day to stare into space. Pathetic.
My Dad developed a urology problem and could not empty his bladder. He had over 400 cc of urine left after urination and was in extreme pain. CNA's kept saying he didn't have to go but Dad's stomach was distended and he said the pain was terrible. Nursing staff said he was fine and he just went to the bathroom. I wouldn't leave the facility until someone attended to him. Got a nurse to finally call the doctor who said to do an ultrasound of the bladder. They did an immediate catheter after they discovered 400 cc of urine. Again, had it not been for me visiting and advocating for him everyday, he would have been left to suffer.
Moorings doctor met my Dad for 4 minutes and during that meeting, he asked why my Dad was on Digoxin. I told the doctor Dad had a pacemaker and AFIB. The Pacemaker was obviously sticking out of his skinny chest. Doctor did not read his chart or look at his chest to figure out he had a heart problem. The doctor, on recommendations from a social worker, prescribed him Remeron, an anti depressant without checking with his cardiologist. Dad was not in AFIB when he arrived at the Moorings because he was transported directly from a hospital who checked him his pacemaker before leaving. After I found out he was given Remeron for a week, a drug that causes arrythmia's, I contacted his cardiac Dr. who said to send in a heart transmission immediately. One week of Remeron at the Moorings Dad was in AFIB. Moorings said they would discontinue the Remeron upon recommendation from Dad's cardiologist. When the Moorings discharged Dad with the remaining weeks medicine, Remeron pills were included in his daily prepackaged medicine which means they lied and did not stop the Remeron.
I can list more problems with the Moorings than space on this page. My recommendation is to find any other place for Rehab or skilled nursing.
Response from The Moorings of Arlington Heights
March 20, 2020
We’re alarmed by your family’s experience at our community, and the impression you left with. The standards we operate under and the expectations we hold each and every professional to are reflected in the top rating our health center has earned from the Centers for Medicare & Medicaid Services. Our absolute priority is the comfort and well-being of residents, regardless of whether they’re permanent or short-term stays like your father. The situation you describe is unacceptable and we’d appreciate the opportunity to connect with you so we can address your concerns directly and in a more private channel. When convenient, please call Jonathan Casper, our Health Care Administrator, at [removed].
Anonymous - Resident/client
Independent Living
November 10, 2018
Come and take a look. You;ll love it.
The Moorings of Arlington Heights is a wonderful place to live. Residents and employees are very friendly. The go out of their way to keep you safe and accommodate your every need and want. Wide variety of things to do. While it is a Prespaterian facility, they make sure you have access to all other religions.
Anonymous - Family/friend
Independent Living
November 12, 2016
Saddened by the sales process
My husband and I live out of state. We have been trying to find out more about the Moorings since early Spring. All we know is his Mom toured the independent housing section at the end of last year after a medical diagnosis.
I called one of the sales staff and we talked about the continuum of care for about 45 minutes. She said she would email me information about the cost, size of rooms, etc. After more than a week, I had received nothing. I called back and left a message, asking questions about the occupancy rate in their assisted living, the staff-to-patient ratio, etc. She never returned my calls.
We know that my mother-in-law gave the Moorings all of her financial information in Feb., and she was told that she would receive care for the rest of her life, even if she ran out of money. If you're in assisted living or skilled nursing or hospice care, does this promise still hold true? How do they handle the transitions?
We've never gotten straight answers as to how any of this really works, as they have not been willing to send us any information.
I called to set up a tour, and was told they would have to have an internal meeting about it, and that they would call me back the next day. *They had to have a meeting to discuss whether we should be allowed to tour.* They never called.
I contacted A Place for Mom to set up a tour through them, since the Moorings was apparently not willing to return my calls. After another week, I finally received an email because I started asking questions through the website saying that they cannot answer any questions about the care they provide until my mother-in-law moves in. In other words, they're not willing to clarify anything (not even general questions about their services) until after they complete the sale.
I finally received confirmation that we would be able to tour, through an unbelievably rude email from the lead salesperson. We are in disbelief that they would communicate with family members this way. The language they've used with me is standoffish and uninviting, if not downright rude. We had to fly out and be in person before we were finally able to get information, and we were rushed through the skilled nursing portion because a proper tour was not set up. We later learned my Mother-in-law already signed the papers a month in advance, the deal was done.
I used to be a property manger and then later became a sales associate at a continuum of care in another state. I have been through extensive sales training for this market, and have been involved in this field for over 12 years. The behavior, communication, and etiquette coming from the Moorings is shocking. If we had the chance, we would shop around. I hope no one in my family has to go through something like this ever again.
My family and extended family feels very uneasy about this move. If anyone reads this and can private message me about their experience with this company, I would greatly appreciate it.
Some general tips if you're looking for a place:
Beautiful properties are being built all over our country to cater to our older generations, but please choose wisely. Tour at least three different places and look at all they have to offer. Encourage family members to tour facilities with you, and really understand the entire continuum you are buying into. Know who the owner of the facility you are giving your life savings to is, know their budgeting plans, their plans to grow and build. Ask where the money is coming from, and if they have investors. Ask if they can provide you with a list of broken down pricing for assistance care or if it is all inclusive. Make sure the place you choose can keep up their promises. Protect yourself when signing documents by having a knowledgable family member or elder law attorney present when you sign a contract. Understand if they take Medicare and/or Medicaid, and if they can cater to your future health needs. Make sure they will be able to contact your loved ones in a moment's notice should their be an emergency.
It is a huge decision to become part of a buy-in continuum of care, and many steps should be taken by a resident and extended family to make sure everyone involved will be comfortable for a very long time.
Response from The Moorings of Arlington Heights
November 29, 2016
Thank you for your feedback. I’m really sorry to hear about your recent frustrating experience. I would like to offer my sincerest apologies and assure you that this is not a regular occurrence at The Moorings of Arlington Heights or any Presbyterian Homes communities.
Based on the information you provided and the investigation I have conducted, there seems to have been some miscommunication between you, your mother-in-law and her son, the power of attorney. The sales counselor at The Moorings must also respect the confidentiality of your mother-in-law and needs approval from her in order to share information with others. I’m sorry that you were not included in the process, she probably didn’t want to further burden her children.
The Moorings of Arlington Heights, a Presbyterian Homes community, is a not-for-profit organization with a national reputation for creating extraordinary communities for more than 100 years. We have helped hundreds of people and answered thousands of questions regarding senior living.
Due to this financial strength, we can offer residents a unique benefit that outlines our commitment to continue to serve each resident, even if they outlive their financial assets through no fault of their own.
We provide licensed assisted living, licensed skilled nursing care and specialized memory care.
• Rated 5-star by Medicare
• Rated best by U.S. News and World Report
• Earned exclusive accreditation from the Commission on Accreditation of Rehabilitation Facilities since 1990
• Exceptional staffing ratios
• Outstanding quality measures
Jaye nagle - Family/friend
Independent Living
November 5, 2016
The Moorings- a caring community
The facilities and staff are outstanding. My husband and I were helping my parents to try to find the right place for them. We had visited a couple other places but our first visit to The Moorings of Arlington Heights convinced us that this was the place for them. It has a very caring environment and the campus is beautiful ones having once been an old farm. Leah, The residency counselor that worked with us was fantastic. She is extremely knowledgeable, supportive and helped us through the entire process. We were on a waiting list for a little while but ended up with a beautiful apartment perfect for my parents . We just moved them in and are anxious for them to become settled and part of the community. I would recommend this place to anyone I know.
Response from The Moorings of Arlington Heights
November 29, 2016
Thank you for your review. We really appreciate it!
Anonymous - Family/friend
Independent Living
June 11, 2015
It's really nice.
My loved one wanted to stay here after we came fro rehab. It's really nice. They had social activities, and he enjoyed going to meals. It's really expensive, though. One of the nurses even came to visit him in his new home when he moved.
Anonymous - Toured community
Independent Living
April 17, 2014
Beautiful. Loved the villa ...
Beautiful. Loved the villa that is available. Wonderful common areas. Saw an apt. It feels adequate. Prefer Villa. A little confused about pricing
Response from The Moorings of Arlington Heights
April 17, 2014
Thank you for your input. We value your opinion and continue to work on exceeding the expectation of current and future residents. We encourage you to call The Moorings additional details on the many financial options available to you. Please call [removed].
Sue - Family/friend
Independent Living
March 28, 2014
RUN AWAY FROM THE MOORINGS AS FAST AS YOU CAN!
Unfortunately my family member needed to be moved to the dementia care unit. The staff there is awful. I checked in many times unannounced and the ways in which my loved one was talked to and treated made me sick. The nurse [removed] so so aggressive and what I would consider abusive to patients has made me do what I can to switch my loved one out of the facility. If you have a choice, do NOT go here especially if you care about your family member. There are better places! The dementia care unit is AWFUL...absolutely AWFUL!! The patients are left unattended and when they beg for help they are told to sit down and stay there. I wouldn't recommend this to my worst enemy.
Response from The Moorings of Arlington Heights
April 17, 2014
Thank you for your input. We are very surprised to hear about your experience and sincerely apologize. We pride ourselves in the exceptional and personalized care we offer residents. We assure you this must have been an isolated incident and if this complaint was brought to the attention of the health care administrator, corrective action would have most definitely been taken.
David - Toured community
Independent Living
September 19, 2013
I have to admit I didn't look as much...
I have to admit I didn't look as much there because as soon as we found out they couldn't accomodate her dietary needs (food needs to be in small pieces, not pureed, but mechanically ground) and that was extremely important but the layout was very good.
Viewing 1-9 out of 9 reviews
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The Moorings of Arlington Heights offers 1 Bedroom and 2 Bedrooms. Learn more.
A Place for Mom has scored The Moorings of Arlington Heights 8 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (847) 956-4304 to reach a resident at The Moorings of Arlington Heights.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
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- Check additional licensing and state audit information
If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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