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The Grand at Twin Lakes

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920 E Northwest Hwy, Palatine, IL 60074

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(866) 374-4058
8.5
Review score
54 reviews
Add review
8.5
Review score
54 reviews
5 star
53%
4 star
26%
3 star
11%
2 star
6%
1 star
4%
See all reviews
6.6
Review score
419 reviews
14 facilities
The Grand at Twin Lakes
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The Grand at Twin Lakes outdoor common area
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Charles
-
Child of resident/client
5.0
Review for The Grand at Twin Lakes
It was very clean and modern and the staff seems extremely friendly with a lot of activities for the residents! I would absolutely recommend them to others who are searching for a community.

About the facility
The Grand at Twin Lakes

The Grand at Twin Lakes now offers Independent Living and Assisted Living, a full-service senior living community with 24/7 onsite assistance with Activities of Daily Living, which allows residents to gracefully age in place.

Located on Twin Lakes in Palatine. The Grand is designed with the active senior in mind. You're just steps away from fishing, golfing and parks and a short drive to dozen restaurants and shopping.

Senior living options offered

Assisted Living

Independent Living

Pricing
for The Grand at Twin Lakes

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by care type

Assisted Living

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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo

Independent Living

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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours
at The Grand at Twin Lakes

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The Grand at Twin Lakes outdoor common area
The Grand at Twin Lakes

920 E Northwest Hwy, Palatine, IL 60074

Inspirations of Northbrook community exterior
Inspirations of Northbrook

4501 Concord Lane, Northbrook, IL 60062

Discovery Village Des Plaines
Discovery Village Des Plaines

800 South River Road, Des Plaines, IL 60016

Encore Village of Schaumburg
Encore Village of Schaumburg

350 W Schaumburg Rd, Schaumburg, IL 60194

8.5
Review score
54 reviews
8.5
Review score
54 reviews
5 star
53%
4 star
26%
3 star
11%
2 star
6%
1 star
4%
10
Review score
109 reviews
10
Review score
109 reviews
5 star
75%
4 star
18%
3 star
5%
2 star
1%
1 star
1%
9.9
Review score
171 reviews
9.9
Review score
171 reviews
5 star
80%
4 star
15%
3 star
3%
2 star
1%
1 star
1%
9.9
Review score
54 reviews
9.9
Review score
54 reviews
5 star
84%
4 star
4%
3 star
6%
2 star
4%
1 star
2%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

2

Assisted Living, Independent Living

Care types offered

2

Assisted Living, Independent Living

Care types offered

2

Assisted Living, Independent Living

Care types offered

3

Assisted Living, Memory Care, Independent Living

Amenities
at The Grand at Twin Lakes

Healthcare Services

  • Staffing & Ancillary Services
  • Medication Management
  • High Acuity Care
  • Memory Care
  • Diabetic Care
  • Incontinence Care
  • Non-Ambulatory Care

Meals & Dining

  • Gluten-free
  • Vegan
  • Professional Chef
  • Restaurant Style Dining
  • Meals Provided
  • Vegetarian
  • Room Service
  • Guest Meals
  • Organic
  • Low / No Sodium
  • No Sugar

Room Amenities

  • Full kitchen
  • Kitchenette
  • Ground Floor Units
  • Private patio, deck, or balcony
  • Air Conditioned
  • Handicap Accessible
  • Wheelchair Accessible Showers
  • Respite or Short Term Stays Offered
  • Wi-Fi/high-speed internet

Community Amenities

On-site dining options

  • Café or Bistro
  • Private Dining Room
  • Bar or Pub

Transportation & parking

  • Property Convenient to Public Transit
  • Uncovered Parking
  • Complimentary Transportation
  • Resident Parking Available

Pets

  • Cats Allowed
  • Weight Limit (lbs)
  • Dogs Allowed

Common areas

  • Butterfly garden / Hummingbird garden
  • Outdoor Common Areas
  • Main Street Shops
  • TV Lounge
  • Central Fireplace
  • Meeting Room
  • Computer or Media Center
  • Outside Patio
  • Indoor Common Areas
  • Barber Shop
  • Beauty Salon
  • Library

Recreational areas

  • Golf Course or Putting Green
  • Swimming Pool
  • Arts and Crafts Center
  • Movie or Theater Room
  • Fitness Center
  • Game Room
  • Billiards Lounge
  • Woodworking Shop
  • Raised Garden Beds
  • Piano or Organ

Services

  • Grocery Shopping and Errands
  • Beautician
  • Laundry Service / Drycleaning
  • Housekeeping

Languages spoken

  • English

Activities

  • Current Events Club
  • Wine Tasting
  • Yoga / Chair Yoga
  • Devotional Activities On-Site
  • Stretching Classes
  • Community Service Programs
  • Intergenerational Programs
  • Educational Speakers / Life Long Learning
  • Birthday Parties
  • Tai Chi
  • Wii Bowling
  • Catholic Services
  • Bible Study Group
  • Visiting Chaplain or Priest
  • Cooking Club
  • Pet-focused Programs
  • Live Well Programs
  • Happy Hour
  • Trivia Games
  • Holiday Parties
  • Visiting Rabbi
  • Karaoke
  • Day Trips and Outings
  • Walking Club
  • Activities Off-site
  • BBQs or Picnics
  • Men's Club
  • Book Club
  • Devotional Activities Offsite
  • Gardening Club
  • Water Aerobics
  • Activities On-site
  • Art Classes
  • Live Dance or Theater Performances
  • Quilting or Sewing Club
  • Jewish Services
  • Cooking Classes
  • Live Musical Performances
  • Cards / Pinochle Club

Reviews

for The Grand at Twin Lakes

8.5Review score54 reviews
8.5
Review score
54 reviews
5 star
53%
4 star
26%
3 star
11%
2 star
6%
1 star
4%
Grand Lifestyles
6.6
Review score419 reviews14 communities
Write a review
A Place for Mom has scored The Grand at Twin Lakes with 8.5 out of 10 using our proprietary review score based on 8 reviews in the last 2 years. Over all time, The Grand at Twin Lakes has 54 reviews with an average "overall experience" of 4.2 out of 5.
Overall Experience
4.2
Cleanliness
4.5
Friendliness
4.5
Care Services
4.2
Staff
4.1
Meals & Dining
3.6
Activities
4.1
Value for Cost
4.3
A Place for Mom has scored The Grand at Twin Lakes with 8.5 out of 10 using our proprietary review score based on 8 reviews in the last 2 years. Over all time, The Grand at Twin Lakes has 54 reviews with an average "overall experience" of 4.2 out of 5.
Parent company
Grand Lifestyles
6.6
Review score419 reviews14 communities
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 54 reviews
Charles - Family/friend
Independent Living
December 4, 2025
5.0
Verified Review
Review for The Grand at Twin Lakes
It was very clean and modern and the staff seems extremely friendly with a lot of activities for the residents! I would absolutely recommend them to others who are searching for a community.
Anonymous - Family/friend
Independent Living
November 19, 2025
5.0
Verified Review
Review for The Grand at Twin Lakes
If I could I would recommend it to others. The Grand is a good place.
Gary S - Family/friend
Independent Living
November 3, 2025
1.0
**Consumer Alert: Serious Concerns at The Grand at Twin Lakes Senior Living**
My 96-year-old mother lived here for years. After a dementia diagnosis and falls, we needed 24/7 memory care they couldn’t provide. I gave 30-day written notice on [date removed]— she was hospitalized Sept 24 and never returned. They charged $[removed] for an empty apartment because a 2-year-old lease addendum required 60 days’ notice, even though her lease expired [date removed]. Dining is a disaster: * Meals delayed up to an hour * Paper plates, plastic forks, to-go bags * Residents on walkers fetch their own soup * Servers wear earbuds, slide desserts like a bar * Menus change last-minute, meals canceled if chef doesn’t show Residents fear complaining — afraid of rent hikes or retaliation. Now at [community removed]: real plates, real food, served on time. Mom says: “Better than that other place.” Avoid The Grand at Twin Lakes. Review your lease with a lawyer.
Cleanliness
3
Friendliness
3
Value for Cost
3
Care Services
1
Activities
2
Staff
1
Meals & Dining
1
Response from The Grand at Twin Lakes
December 11, 2025
I'm sorry to read your dissatisfaction with the last few days of your mother's time with us at GTL. We tried to reach out to you several times to discuss some of your concerns without success. As you know, the refund was given on the apartment once all belongings were removed. This is typical of most all senior living communities when someone needs to leave due to a higher level of care. You are correct that at the time your mother resided at GTL, we were an independent living community so we could not provide memory care services and that is why we tried to help provide other communities that would better serve your mother's needs. As for the dining experience, we appreciate your feedback and are continually trying to improve the service and meal quality for our dining experience.
Anonymous - Family/friend
Independent Living
September 12, 2025
5.0
Verified Review
Our families experience
Great value for the cost. Staff is kind, people are friendly, facilities is clean. Thank you! Getting my mom there had been the best thing for our family! She's very happy there!
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Staff
5
Meals & Dining
5
Response from The Grand at Twin Lakes
October 29, 2025
Thank you so much for your review and feedback of our community! It is a pleasure to serve the senior community and provide a safe and enjoyable environment for the next stage of life.
Anonymous - Resident/client
Independent Living
May 1, 2025
4.0
Verified Review
Review for The Grand at Twin Lakes
I would recommend this place as you can't find friendlier residents. Our current activity lady is friendly, helpful and innovative. First impression of The Grand was it's beautiful, has a pool for exercise, and my two room apartment is HUGE with a view of the park. The only drawback for ME is the food. Because the chef is held to a very, very tight food budget (cheap owners who don't seem to know groceries have skyrocketed the last year or two) and we are OFTEN out of food. I thank goodness I have the money, desire and ability to make my own meals often. Many ladies agree with me, but eat it anyway. And, of course, the men never complain. But then, most men eat anything you put in front of them. Bless them. Still I would recommend this place and thanks for asking.
Cleanliness
5
Friendliness
5
Value for Cost
3
Activities
5
Staff
5
Meals & Dining
1
Response from The Grand at Twin Lakes
October 29, 2025
Thank you so much for your review and feedback of our community! It is a pleasure to serve the senior community and provide a safe and enjoyable environment for the next stage of life. I am sorry to read that you find the food less than satisfactory. I can assure you the owners are not "cheap" and the budget provided to the culinary director is above the industry standard. I will take your comments to the leadership team in the community to make sure we are ordering appropriately to make sure food is not running out for our residents at mealtimes.
Susan MICHELLE EINEKE - Family/friend
Independent Living
February 17, 2025
5.0
It's delightful
The Grand is a beautiful facility, very friendly people. We are very happy with our choice to move mom there. The apt is very spacious and there's alot of closet space. It fresh and clean there and because it's a smaller facility it's easy to navigate.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Staff
5
Meals & Dining
5
Response from The Grand at Twin Lakes
October 29, 2025
Thank you so much for your review and feedback of our community! It is a pleasure to serve the senior community and provide a safe and enjoyable environment for the next stage of life.
Anonymous - Family/friend
Independent Living
August 21, 2024
3.0
Verified Review
Review for The Grand at Twin Lakes
It needs to improve before I would recommend it. If the food were better, and it was better staffed, it would be a better value. But the wait time for meals and the low quality has caused my loved ones to eat out/cook a lot more than expected.
Cleanliness
4
Friendliness
3
Value for Cost
2
Care Services
4
Activities
3
Staff
3
Meals & Dining
2
Response from The Grand at Twin Lakes
August 22, 2024
We appreciate your feedback. We take all concerns seriously and will use them as we continue to improve our community & services!
Anonymous - Resident/client
Independent Living
March 22, 2024
4.0
Verified Review
Nice facility
Overall, The Grand at Twin Lakes is a nice place. Apartment sizes and amenities offered are good. I would recommend it to others looking for independent living. I would tell others that many times, menu choices change at the last minute.
Cleanliness
5
Friendliness
4
Value for Cost
4
Activities
3
Staff
4
Meals & Dining
2
Response from The Grand at Twin Lakes
March 22, 2024
Thank you for taking the time to review our community. We appreciate your feedback so we can continually improve our community and services. We do have upcoming changes to our dining menu and atmosphere. Hopefully, you will enjoy and appreciate the enhanced and quality changes!
Anonymous - Family/friend
Independent Living
October 9, 2023
3.0
Verified Review
The Grand at Twin Lakes review
What our family likes the most about the Grand at Twin Lakes community is just how clean it is as well as all the different activities they have going on for the residents to participate in. However, the meals that are prepared and the staffing could use improvements.
Cleanliness
3
Friendliness
3
Value for Cost
3
Care Services
3
Activities
3
Staff
3
Meals & Dining
3
Anonymous - Toured community
Independent Living
October 5, 2023
2.0
Verified Review
We took a tour of The Grand at Twin Lakes during our search for an Independent Living facility for our loved one. This facility was okay. Everyone seemed friendly during our visit. The facility was a little less cozy and comfortable than some of the others that we toured. Nice facility, but too big for my loved one.
Laquanta Jordan - Industry reviewer
Independent Living
July 28, 2023
5.0
Great Community
They have transformed into a vibrant place that empower residents to live their best lives. The amenities are clean, delicious food, and wellness resources as well as the ability to build plenty of new social connections. outdoor space is also nice,
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Staff
5
Meals & Dining
5
John B - Family/friend
Independent Living
February 1, 2023
5.0
Wonderful place!
My mother just moved in and is loving living at The Grand! Her apartment is beautiful and clean and she loves the food! They have lots of activities going on and the staff is so friendly. We made the best decision for us and you won't be disappointed. Lots of good things here!
Cleanliness
5
Friendliness
5
Value for Cost
5
Activities
5
Staff
5
Meals & Dining
5
Anonymous - Family/friend
Independent Living
January 24, 2023
4.0
Verified Review
Recommended
This facility is very nice. It's an open concept floorplan and very wheelchair friendly/accessible. The place is always spotless and the staff is very nice. They take the time to get to know the residents and family members, they know everyone by name. They offer a wide variety of activities and always have something going on. The staff tries to keep everyone engaged. Housekeeping is once a week and my loved one's place is always clean. My only concern is the Executive Director whom doesn't seem to be very forthcoming with things that are going on. We've noticed a change in Meals/Dining recently (mainly no meal choices). I emailed the Executive Director about it and was assured that everything was fine. I then found out from another staff member that the entire Meals/Dining staff quit. Other than the Executive Director, all of the other staff has been great. I would recommend this facility to family and friends.
Cleanliness
5
Friendliness
5
Value for Cost
4
Care Services
5
Staff
4
Meals & Dining
3
anonymous - Resident/client
Independent Living
August 11, 2022
4.0
Verified Review
Very content with my choice
The location of The Grand at Twin Lakes was huge a factor in my choice. The place is very clean - just some old gripers that can be hard to live with. There are some food problems and low staff situations, but that is not the managements fault. The staff are very friendly.
Cleanliness
5
Friendliness
3.5
Value for Cost
4
Activities
4
Staff
5
Meals & Dining
5
Anonymous - Resident/client
Independent Living
July 13, 2022
2.0
Has changed from when I moved in.
I Considered this a quality facility when I moved in, now years later it has lost its “Grandness”. Yes covid did not help, but cleanliness of the building, has suffered, the landscaping was considered enviable but the courtyard is in need of major help. What was initially fine dining is now basic diner type food, nothing special. And they cannot keep a chef. Overall decor could use a facelift, after 4+ years it’s needs an update. You might ask why am I still here? The residents have become friends. And the economy as it is now keeps me from moving now.
Cleanliness
3
Friendliness
3
Value for Cost
3
Care Services
1
Activities
1
Staff
2
Meals & Dining
1
anonymous - Toured community
Independent Living
July 13, 2022
3.0
Verified Review
Our family had an in person tour and it was a nice community but since its a hotel it was just to big and there were so many hallways and floors to navigate through, we just did not think it would be the best fit for our loved one.
L il Smejkal - Resident/client
Independent Living
February 8, 2022
5.0
HOME
The Grand at Twin Lakes has been my home for three years. Entering the lobby for the first time, I knew I was home. Everything was so clean, the library an unexpected delight. We felt very safe here during the COIVD virus and we followed all the necessary precautions. My focus today is on the activities and its chairman Vicky, she works tirelessly keeping us active with games, hobbies, and making new friends. What a delight she is!!! making The Grand a happy home.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Staff
5
Meals & Dining
5
anonymous - Toured community
Independent Living
February 3, 2022
4.0
Verified Review
We had an excellent tour from The Grand at Twin Lakes, it is an adequate facility. My mother in law was looking for something smaller and more homey and she felt this facility was too large for her.
Son T - Toured community
Independent Living
October 15, 2021
5.0
The Grand is a lovely place - and plenty to do. Staff is really nice and very helpful. The cost is very affordable
Cleanliness
5
Friendliness
5
Value for Cost
5
Staff
5
Emilia - Resident/client
Independent Living
September 7, 2021
1.0
Verified Review
Don't Move Here
The residents are very nice. But the staff are a bunch of liars. They promise you the moon to get you to move in, but as soon as you move in, everything is taken away. The Activities Director quit months ago, and activities have gone downhill to the point that there aren't any at all. My apartment is a dump. I'm very disappointed. I would suggest finding a different community.
Cleanliness
4
Friendliness
4
Value for Cost
1
Activities
1
Staff
1
Meals & Dining
2
Viewing 1-20 out of 54 reviews

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around The Grand at Twin Lakes

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Tips for evaluating your community options

Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:

  • Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.

  • Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.

  • Know the Illinois regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about Illinois regulations for Assisted Living.

Frequently Asked Questions
about The Grand at Twin Lakes

The Grand at Twin Lakes offers Studio and 1 Bedroom. Learn more.
A Place for Mom has scored The Grand at Twin Lakes 8.5 out of 10 using our proprietary review score.   We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.   Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (224) 338-1880 to reach a resident at The Grand at Twin Lakes.
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5%
1bd, Studio, 2bd
Ciel of Long Grove is a highly rated, pet-friendly assisted living and memory care community for seniors in the greater Chicago area. Our trained caregivers have experience working with seniors who need varying levels of care. They are always available to offer friendly, personalized services...
Deer Park Village community exterior

Deer Park Village

21840 W Lake Cook Rd, Deer Park, IL, 60010
Starting at $X,XXX+ monthly
8.6
Review score
75 reviews
8.6
Review score
75 reviews
5 star
48%
4 star
27%
3 star
5%
2 star
7%
1 star
13%
Studio, 1bd, 2bd, Semi-Private
Purposefully designed to offer the benefits of a simpler, more flexible lifestyle, Deer Park Village is a new senior living community for active older adults. Located in a scenic setting near Deer Grove Forest Preserve, this thoughtfully designed residence offers discreet, 24-hour assistance with...
Photo of The Garlands of Barrington a CCRC

The Garlands of Barrington a CCRC

1000 Garlands Lane, Barrington, IL, 60010
Starting at $X,XXX+ monthly
8.0
Review score
12 reviews
8.0
Review score
12 reviews
5 star
84%
4 star
8%
3 star
8%
2 star
0%
1 star
0%
1bd, 2bd, Detached Cottages / Bungalows, Studio
The Garlands is a unique community for people ages 55 and older that offers residents an uncompromising lifestyle in a resort setting with unprecedented amenities and services. The Garlands homes offer superb construction, thoughtful interior design and the finest quality. They feature large and...

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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