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They were good at explaining unfamiliar terms and took time to explain his care plan.\n\nCare staff, including Medtechs, would give us informal updates when we would visit.\n\nTheir bathrooms for their Jack and Jill units are difficult to navigate if you have a walker. Same with the public toilets in near the dining room and activity room","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Serra Highlands is a place where you want your parent to be.","reviewContent":"I felt like the whole entire staff really did care about my mom, and wanted to help her. Serra Highlands is an excellent community. ","reviewerDisplayName":"Steve Mortensen","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":" My experience with Serra Highlands","reviewContent":"Overall my experience with them has been pretty good. They could do little better on keeping his room clean, especially the bathroom. I will say the staff is very friendly. The care is adequate. [name removed] doesn't talk much and doesn't complain about the food. They have activities for the residents, but unfortunately [name removed] doesn't participate. The cost is comparable with other places in the area that I looked into.","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Wonderful facility ","reviewContent":"The staff are great. They're very friendly, professional and helpful. The private room as well as the bathroom is a good size (smart TV included but streaming services not included). The facility is clean and offer activities throughout the day, which is great in keeping the clients busy. The facility also has a visiting room w/ TV, an outdoor patio, and a beauty salon. 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Serra Highlands Senior Living is a welcoming senior community offering both Independent Living and Assisted Living options. The community is designed to provide residents with a comfortable and engaging environment, promoting independence while ensuring access to necessary support services.<br><br>The community features a variety of apartment layouts, allowing residents to personalize their living spaces with their own furnishings and decorations. Each apartment is equipped with an emergency call system, providing peace of mind for residents and their families. The community's design includes serene surroundings with beautiful wooded walkways and views of the courtyard or the bay, creating a tranquil atmosphere for residents to enjoy. <br><br>Residents at Serra Highlands benefit from a range of amenities and services aimed at enhancing their quality of life. The community offers chef-prepared meals served in an elegant dining room, housekeeping services, and scheduled transportation for appointments and outings. A full-time director of events and activities ensures a diverse social calendar, including fitness classes, art classes, and movie screenings. Additional amenities include a library, media room, game room, full-service salon and spa, and an on-site general store. <br><br>Special features of Serra Highlands include its pet-friendly policy, allowing residents to bring their furry companions, and the availability of 24-hour staff to assist with medication management and daily living activities. The community's emphasis on personalized care ensures that each resident's unique needs and preferences are respected and met. <br>Seniorly<br><br>Located in Daly City, Serra Highlands is in proximity to various attractions and amenities. Residents have access to local restaurants, shopping centers, and entertainment venues. The community's location also offers convenient access to public transportation options, making it easy for residents to explore the surrounding areas.<br><br>To learn more about this provider's license and review other available state reports, please visit: https://www.ccld.dss.ca.gov/carefacilitysearch/
Serra Highlands Senior Living is a welcoming senior community offering both Independent Living and Assisted Living options. The community is designed to provide residents with a comfortable and engaging environment, promoting independence while ensuring access to necessary support services.<br><br>The community features a variety of apartment layouts, allowing residents to personalize their living spaces with their own furnishings and decorations. Each apartment is equipped with an emergency call system, providing peace of mind for residents and their families. The community's design includes serene surroundings with beautiful wooded walkways and views of the courtyard or the bay, creating a tranquil atmosphere for residents to enjoy. <br><br>Residents at Serra Highlands benefit from a range of amenities and services aimed at enhancing their quality of life. The community offers chef-prepared meals served in an elegant dining room, housekeeping services, and scheduled transportation for appointments and outings. A full-time director of events and activities ensures a diverse social calendar, including fitness classes, art classes, and movie screenings. Additional amenities include a library, media room, game room, full-service salon and spa, and an on-site general store. <br><br>Special features of Serra Highlands include its pet-friendly policy, allowing residents to bring their furry companions, and the availability of...
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