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159 Sullys Trail, Pittsford, NY 14534
For pricing & availability:
5 star
54%
4 star
16%
3 star
11%
2 star
8%
1 star
11%
8.7
Review score
29369 reviews
641 facilities
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Anonymous
-
Loved one of resident/client
4.0
Our Experience
My loved one is a resident at Brookdale Pittsford. They appear to be short handed. Also, they are already raising the monthly rate after just a couple of months.
About the facility Brookdale Pittsford
Put yourself in the driver's seat at Brookdale Pittsford. Here, your unique memory care needs will be met promptly by compassionate caregivers. Rest assured, trained team members are available around the clock to be alerted to an emergency situation. An emergency alert system and air ionization technology are also used to offer added protection.
Here, residents in memory care can look forward to structured activities and daily tailored programming. The Clare Bridge memory care program promotes social interaction and cognitive retention through six planned activities each day, while the Solace program offers additional support to residents in the late stages of dementia. A couple of specific highlights of this program include assistance with grooming, and participation in activities that involve sensory stimulation, like music and aromatherapy.
In addition to care, Brookdale’s team manages your chores, meals, home maintenance, laundry, and more, so you can focus on yourself and your interests. If you have a personal request or a question, be sure to connect with the on-site concierge service. Some additional perks to take advantage of include the well-stocked library, the beauty and barber shop, the game room, a screened lanai, and a community rental space. Invite your friends and family members over...
Read more
Senior living options offered
Memory Care
Pricing for Brookdale Pittsford
Total monthly costs depend on room type, select services, and the level of care needed.
Base fees by care type
Memory Care
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Studio
Starting at $XXXX/mo
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
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Compare
Brookdale Pittsford
159 Sullys Trail, Pittsford, NY 14534
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7.2
Review score
38 reviews
7.2
Review score
38 reviews
5 star
54%
4 star
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3 star
11%
2 star
8%
1 star
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9.5
Review score
84 reviews
9.5
Review score
84 reviews
5 star
54%
4 star
24%
3 star
13%
2 star
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1 star
5%
9.3
Review score
43 reviews
9.3
Review score
43 reviews
5 star
40%
4 star
23%
3 star
12%
2 star
16%
1 star
9%
9.2
Review score
91 reviews
9.2
Review score
91 reviews
5 star
55%
4 star
30%
3 star
9%
2 star
2%
1 star
4%
Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
--1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
--Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
1
Memory Care
Care types offered
3
Assisted Living, Memory Care, Independent Living
Care types offered
3
Assisted Living, Memory Care, Independent Living
Care types offered
1
Assisted Living
Amenities at Brookdale Pittsford
Healthcare Services
- Staffing & Ancillary Services
- Medication Management
- Incontinence Care
- Memory Care
- Diabetic Care
- High Acuity Care
Meals & Dining
- Meals Provided
- Pureed Meals
- No Sugar
- Special Dining Programs
- Low / No Sodium
- Guest Meals
- Vegetarian
- Professional Chef
- Room Service
Room Amenities
- Ground Floor Units
- Wheelchair Accessible Showers
- Bath Tubs
- Fireplaces
- Cable or Satellite TV
- Garden View
- Private patio, deck, or balcony
- Air Conditioned
- Handicap Accessible
- Wi-Fi/high-speed internet
Community Amenities
On-site dining options
- Private Dining Room
- Café or Bistro
Transportation & parking
- Transportation at Cost
Pets
- Dogs Allowed
- Cats Allowed
Common areas
- TV Lounge
- Library
- Central Fireplace
- Outdoor Common Areas
- Private Bath
- Outside Patio
- Indoor Atrium
- Barber Shop
- Meeting Room
- Computer or Media Center
- Indoor Common Areas
- Main Street Shops
- Beauty Salon
Recreational areas
- Jacuzzi
- Raised Garden Beds
- Piano or Organ
Services
- Beautician
- Housekeeping
- Laundry Service / Drycleaning
Languages spoken
- English
Activities
- Happy Hour
- Catholic Services
- Cooking Club
- Live Dance or Theater Performances
- Holiday Parties
- Activities On-site
- Resident Band or Musicians
- Intergenerational Programs
- Stretching Classes
- Gardening Club
- Bridge Club
- Birthday Parties
- Live Musical Performances
- BBQs or Picnics
- Quilting or Sewing Club
- Live Well Programs
- Art Classes
- Educational Speakers / Life Long Learning
- Brain fitness / Dakim
- Community Service Programs
- Wii Bowling
- Christian Services
- Reminiscence Programs
- Forever Fit
- Current Events Club
- Walking Club
- Community Service Organizations
- Activities Off-site
- Men's Club
- Choir / Singing Club
- Dances
- Cooking Classes
- Bible Study Group
- Other Religious Services
- Cards / Pinochle Club
- Visiting Chaplain or Priest
- Day Trips and Outings
- Trivia Games
- Pet-focused Programs
- Yoga / Chair Yoga
- Sensory-based Programs
- Devotional Activities On-Site
- Book Club
Reviews
for Brookdale Pittsford
Write a review
A Place for Mom has scored Brookdale Pittsford with 7.2 out of 10 using our proprietary review score based on 7 reviews in the last 2 years. Over all time, Brookdale Pittsford has 38 reviews with an average "overall experience" of 3.9 out of 5.
Overall Rating
3.9
Cleanliness
4.1
Friendliness
4.2
Care Services
3.9
Staff
4.1
Meals & Dining
4.2
Activities
4.0
Value for Cost
3.7
A Place for Mom has scored Brookdale Pittsford with 7.2 out of 10 using our proprietary review score based on 7 reviews in the last 2 years. Over all time, Brookdale Pittsford has 38 reviews with an average "overall experience" of 3.9 out of 5.
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Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 38 reviews
Kim B - Family/friend
Memory Care
November 6, 2024
Brookdale
Paperwork unorganized
Most of the staff don’t really care about being there. Staff sit in their cellphones in the kitchen area while not paying attention to the residents
We found one staff member sleeping during work.
A resident was able to get outside, and fell down a hill in front of my dad’s window. She broke her arm!
Honestly, I could go on. It’s a beautiful facility, just need to fix the staff and possibly have more staff to make sure residents are safe!
Response from Brookdale Pittsford
November 7, 2024
We take your comments seriously and are committed to providing quality care and services to our residents. We would welcome an opportunity to discuss any concerns you may have and hope you will contact our management team to discuss further.
Anonymous - Family/friend
Memory Care
April 17, 2024
Would and have recommend
The staff was exceptional when we moved Sally there. They fired the top people, and it wasn't the same. It's still far better than other places though, and they have the best activities.
Response from Brookdale Pittsford
April 18, 2024
Thank you for choosing Brookdale and taking the time to share your feedback. We would welcome an opportunity to discuss any concerns you may have and encourage you to contact our management team.
Katelyn - Family/friend
Memory Care
January 26, 2024
Overpromised Under Delivered
Lots of promised activities and care. Overpromised underdelivered. Pills found on the floor. Non consistent staffing and huge price increase. They are going downhill.
Response from Brookdale Pittsford
January 31, 2024
We take your comments seriously and are committed to providing quality care and services to our residents. We would welcome an opportunity to discuss any concerns you may have and hope you will contact our management team to further discuss.
Anonymous - Family/friend
Memory Care
January 12, 2024
Our Experience
My loved one is a resident at Brookdale Pittsford. They appear to be short handed. Also, they are already raising the monthly rate after just a couple of months.
Joseph - Family/friend
Memory Care
March 20, 2023
They were/are absolutely fabulous. [Name removed] is assimilating nicely. They have great communication with all of the staff members and family. The meals smell home-made and the chef is accommodating with various choices.
bridget - Toured community
Memory Care
March 6, 2023
tour review
Our family had an in person tour and we were very pleased with the entire experience, the only reason we did not go with this community was the location. It took us weeks to make that decision because we liked everything about Brookdale. It was immaculately clean, the staff were incredibly friendly. We saw a lot of activities going on and the nurse was wonderful. They also told us we could call them with any questions we had.
Anne P - Family/friend
Memory Care
January 27, 2023
No Worry With Mom Here
Both my father-in-law and my mother have been residents of Brookdale Pittsford.
They are outstanding at training their staff to deal with the wide variety of issues and personalities expressed with a dementia diagnosis. The staff are caring, efficient and flexible. They treat each resident as in individual while keeping the needs of the whole community in mind.
The meals are good with flexible options.
The facilities were designed for persons with memory care issues. There are two separate but equal housing areas allowing for more personalized care. Each side is set up in a circle. The doors to a larger meeting area and the second side are opened for much of the day allowing a large area for walking. Doors are secure.
There are activities scheduled seven days a week. Visitors are always welcome.
One of the things that meant a lot to my family was the ability to have hospice care in the facility with no change of venue for the resident. We may need this for mom.
Rachael A - Family/friend
Memory Care
December 15, 2022
More like Home
Mr. [name removed] and his staff work hard communicating with families. This is a beautiful memory care facility. A mile long place to walk, tons of friends to talk to and a very patient and caring nursing staff. Brookdale has been a home and more like family to my mom and I. They help her thrive and make choices. She is always ready with a smile, giggle and lots of hugs. I highly recommend Brookdale for your loved one with memory care needs. They are treated with dignity and respect. The food is also amazing. I am not a very trusting person but Brookdale has earned my trust. Rachael
Terri J - Family/friend
Memory Care
October 10, 2022
My dads never been happier !
Of course I was very skeptical about placing my dad but to see the change in him is remarkable, he is so happy to have people around to interact with , and the staff are incredibly kind I really believe it was the perfect fit for my dad and myself because I get to be his daughter again and that is the best feeling in the world. Thank you Brookdale for your kindness and understanding I truly appreciate you all
Robb Hamina - Family/friend
Memory Care
September 13, 2022
Comfortable
My brother and I decided that we could not handle moving Mom into our home and the hospital found placement for her at Brookdale after Dad died.
Mom is comfortable at Brookdale. She is calm at Brookdale, She is clean at Brookdale. She wasn't any of these things at home before our Dad died.
anonymous - Family/friend
Memory Care
February 22, 2022
The people who work here are what make it nice.
The staff is concerned about the residents. They're not just doing a job. They like what they're doing. Cleanliness is good. The décor is good, and the facility has been recently remodeled. It's located in a nice residential neighborhood so you don't feel like you're pulling into a commercial institution. It feels more like a personal residence, which is a nice feeling.
anonymous - Family/friend
Memory Care
October 11, 2021
I would recommend
We chose Brookdale Pittsford because I thought the staff were more friendly/welcoming and I just got a better feeling when I walked into this facility. I would recommend them to others who are looking.
James - Family/friend
Memory Care
May 21, 2021
Very Satisficed With What I See is Going On There
It is a very good community for my loved one. It is clean from what I can tell. The communication with the staff has been good. It would be nice to have more reports on how my loved one is doing with care and medication.
Our stay has been during the pandemic.
JL - Family/friend
Memory Care
April 13, 2020
Aides were Good Administration was Not
The caregivers that worked there were nice, but most of the other residents there need far more care then [name removed] needed. He was bored to death. They ran out of his medication and did not let me know, so he went without medication for two days. The main reason we moved him in was that he needed medication management. I ended up pulling him out and moved him to a new community. I had a really hard time getting the rest of his medication back after we moved him out. The caregivers were great but the Head Nurse was not helpful and nasty.
Senior Spouse - Family/friend
Memory Care
February 27, 2020
Try Them, Their Nice
Yes Brookdale is a friendly, caring place for my wife. They do care for quite a range in conditions; many of whom were needing personal help.
I moved my wife from Brookdale to a home within 2 miles instead of the less convenient 22miles. The only reason for rating value a little lower is that prices were a great surprise to me: I didn't look until there was a need. So a head's up is begin planning 10+ years ahead.
Arthur Alvut - Family/friend
Memory Care
January 10, 2019
The staff at Brookdale was wonderful. We couldn’t have picked a better place for our mom
Anonymous - Family/friend
Memory Care
December 17, 2017
Beware of Brookdale
Mom lived there for 4 + years. In the first 2.5 years, nice value. Generally good staff. Some of the aides are well trained and truly seem to care, but there has been an enormous turnover in staff as well.
Last 1.5 years, though, once the name changed from ClareBridge to Brookdale, huge decrease in quality of care. Rates go up every January, but quality has decreased significantly. Staff have been reduced to minimal standards, a nurse used to be available 24/7, not any more. Staff are overburdened with needs of residents, especially at night and on weekends. Residents with higher needs are [Removed]. Often left wet /soiled, not kept hydrated, meal times rushed-so proper nutrition is not possible. Focus has become meds and minimal care needed.
Mom had a recent issue while eating in the AM, she was left on her own without consultation even with nurse until later in the day when a staff person expressed concern. Another issue had also been a concern, but no one did anything about it. I had not been notified of any of this. I arrived to visit and was instantly concerned with her condition. No nurse was around, an aide called for support from off duty nurse and xray but she clearly needed more help than that. Sadly they have put her in jeopardy for the last time.
Anonymous - Toured community
Memory Care
September 6, 2017
The hometown look and feel of the place was unique. A cafe where each person could get a cookie and cup of coffee was quaint. Plenty of interior walking space, but otherwise rather confining. Everyone or staff seems to know each person well. Small alcoves along hallways are nice to sit for a rest or read a book. Multiple garden spaces between the buildings were attractive.
Anonymous - Family/friend
Memory Care
August 3, 2017
The staff are awesome
The staff are kind, loving and encourage my dad. The food is ok and the meals seem to be well balanced. They offer daily activities and the community is kept clean. This is a locked community, however they do have a closed in patio with flowers and tables. They also have a vestibule with flowers outside the front door. I would recommend this community.
Donna - Family/friend
Memory Care
July 26, 2017
Awesome
My father has been at Brookdale for about a month. When I am there the staff if wonderful; friendly, helpful to us and to my dad. I have heard from others, strangers, of how awesome Brookdale is and they highly recommend the facility.
Neighborhoods around Brookdale Pittsford
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Frequently Asked Questions about Brookdale Pittsford
Brookdale Pittsford offers Studio and Semi-Private. Learn more.
A Place for Mom has scored Brookdale Pittsford 7.2 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (585) 249-9990 to reach a resident at Brookdale Pittsford.
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To conduct a complete investigation, seniors and their families should:
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- Check additional licensing and state audit information
If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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