Heathwood Assisted Living at Penfield

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Heathwood Assisted Living at Penfield

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There have been some instances of poor communication.\nThe facility is spotless!\nStaff are always friendly and approachable, from maintenance to administration\nI have had numerous discussions with administrators regarding mom's lack of hygiene. I know they can't force her to shower, but there are techniques to get residents to shower, and I don't believe they use them.\nAlways lovely meals with many options. \nI can't comment on activities, as mom refuses to participate. I have noted, however, that the monthly calendars have quite a variety of offerings.\nIt is affordable but still offers many amenities .\nI never smell urine, no trash is visible, no spills, the landscaping is lovely and well kept, and no trash in parking lots.\nFriendly staff...everyone meets your eye and says hello. They extend themselves. Mom misplaced her keys, and within 15 minutes a new set was made and tried to be sure they worked.","reviewerDisplayName":"Julie A","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"I would recommend it is a wonderful facility and they do have a kind friendly staff","reviewContent":"Overall we have been happy and so has my mom. Her experience has been very positive - she has a lot of friends there and the staff, for the most part have been great. ","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Our Experience","reviewContent":"Generally speaking, the staff are fine. The rooms are very nice. The clientele are sweet. My only complaint is that the nursing and aide staff could be more attentive, but I believe that is true in most locations. Communication with all staff is sometimes lacking. ","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Would recommend ","reviewContent":"What our family likes the most about the Heathwood Assisted Living at Penfield is the friendly and helpful staff are great. There are loads of activities available every day, though my mom hasn't really taken advantage of many of them","reviewerDisplayName":"Julie ","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Love this community","reviewContent":"You will not find a community more welcoming than Heatherwood. The staff are so helpful and friendly. The residents are also very nice, I never want to leave when I am visiting. I highly recommend Heatherwood to seniors looking for options. ","reviewerDisplayName":"Sarah J","experienceTypeId":5,"experienceTypeName":"I work in the industry"},{"reviewTitle":"Perfect fit for parents at crucial time.","reviewContent":"I'm very comfortable having my parents there, it is the right place for them. Great staff and they have a family forum quarterly to provide updates and get feedback, and have unique activities for the residents as well.\n\nI think that the room sizes are fine, although my parents will never be satisfied. Sometimes there are issues with laundry and getting the room cleaned and they ask me to help with things I believe I'm paying them for, but overall it has been pretty good.\n\n","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Mom is settling in well.","reviewContent":"While Heathwood is not perfect and you do need to give it some time to learn the various processes etc., my mom has settled in well and is happy there. And it's great for us daughters too and gives us a lot of relief. ","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Would recommend. Great experience. Friendly and empathetic staff.","reviewContent":"We have had a great experience at Heathwood - would recommend it to other families. Staff has been great and friendly, and above all, empathetic and willing to listen to family. ","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Mom is doing very well.","reviewContent":"Heathwood Assisted Living is a good place, and my mother has done very well there. She likes the food, people and activities, and her apartment. 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1386877

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100 Elderwood Ct., Penfield, NY 14526

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14526

Penfield

NY

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2024

<p>Heathwood Assisted Living at Penfield in <a href="/assisted-living/ny/penfield">Penfield, NY</a> is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.</p>

<p>Heathwood Assisted Living at Penfield in <a href="/assisted-living/ny/penfield">Penfield, NY</a> is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.</p>

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