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254 Lowell St., Andover, MA 01810
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Anonymous
-
Loved one of resident/client
4.0
a nice community with room for improvement.
My loved one now needs extra assistance so she pays over [fee removed] per month. She no longer eats food, but will drink Ensure. I have to buy the Ensure myself. This aggravates me and is the reason for the lower score on #5 and #7.
About the facility Bridges by Epoch at Andover
Bridges® by EPOCH at Andover was carefully designed to support those with Alzheimer’s disease, dementia, and other forms of memory loss. Inside, you’ll find a welcoming lobby, dedicated activity areas, and distinct households that feature a living room, library, dining room, and country kitchen. The secure courtyards offer a delightful sensory experience — raised gardening beds, bird feeders, comfortable seating, and a smooth walking path make the outdoors enjoyable.
The care at Bridges® by EPOCH at Andover is customized to residents’ interests, preferences, and unique needs. The life enrichment team organizes activities and outings that provide meaning and fulfillment. Dementia care experts and licensed nurses make up the compassionate care team. To support family caregivers, Bridges® also provides educational opportunities and support groups with dementia care professionals. Families can learn tips and strategies to manage the unique challenges of caring for a loved one with memory loss.
Bridges® by EPOCH at Andover offers both private and companion suites with accent colors, motion-sensor lighting, grab bars, and an emergency response system for safety. Families can bring their loved ones’ favorite keepsakes and decorations to make the space feel more familiar.
State Classification
Bridges® by EPOCH at Andover is an assisted living residence, which in the...
Read more
Senior living options offered
Memory Care
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Amenities at Bridges by Epoch at Andover
Healthcare Services
- Memory Care
- Staffing & Ancillary Services
- Medication Management
- Incontinence Care
- Non-Ambulatory Care
Meals & Dining
- Low / No Sodium
- Gluten-free
- Guest Meals
- Restaurant Style Dining
- No Sugar
- International Cuisine
- Meals Provided
- Special Dining Programs
- Anytime Dining
- Professional Chef
- Vegan
- Vegetarian
Room Amenities
- Wheelchair Accessible Showers
- Ground Floor Units
- Respite or Short Term Stays Offered
- Air Conditioned
- Handicap Accessible
- Wi-Fi/high-speed internet
- Garden View
Community Amenities
On-site dining options
- Private Dining Room
- Café or Bistro
Transportation & parking
- Transportation at Cost
- Complimentary Transportation
- Resident Parking Available
Common areas
- TV Lounge
- Computer or Media Center
- Barber Shop
- Meeting Room
- Beauty Salon
- Main Street Shops
- Indoor Common Areas
- Library
- Indoor Atrium
- Butterfly garden / Hummingbird garden
- Outside Patio
- Central Fireplace
- Outdoor Common Areas
Recreational areas
- Piano or Organ
- Arts and Crafts Center
- Ballroom
- Fitness Center
- Game Room
- Raised Garden Beds
Services
- Beautician
- Laundry Service / Drycleaning
- Housekeeping
Languages spoken
- French
- Spanish
- English
Activities
- Art Classes
- BBQs or Picnics
- Tai Chi
- Live Musical Performances
- Wine Tasting
- Birthday Parties
- Reminiscence Programs
- Christian Services
- Wii Bowling
- Community Service Programs
- Brain fitness / Dakim
- Educational Speakers / Life Long Learning
- Holiday Parties
- Live Dance or Theater Performances
- Jewish Services
- Catholic Services
- Protestant Services
- Gardening Club
- Stretching Classes
- Intergenerational Programs
- Activities On-site
- Day Trips and Outings
- Visiting Chaplain or Priest
- Other Religious Services
- Mormon/LDS Services
- Book Club
- Devotional Activities On-Site
- Yoga / Chair Yoga
- Sensory-based Programs
- Visiting Rabbi
- Pet-focused Programs
- Devotional Activities Offsite
- Trivia Games
- Activities Off-site
- Community Service Organizations
- Karaoke
- Light Therapy Programs
- Cooking Classes
- Dances
- Men's Club
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Bridges by Epoch at Andover
254 Lowell St., Andover, MA 01810
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7.0
Review score
9 reviews
7.0
Review score
9 reviews
5 star
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4 star
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3 star
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2 star
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9.5
Review score
94 reviews
9.5
Review score
94 reviews
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4 star
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3 star
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9.5
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34 reviews
5 star
70%
4 star
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3 star
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2 star
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1 star
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9.2
Review score
15 reviews
9.2
Review score
15 reviews
5 star
73%
4 star
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3 star
7%
2 star
7%
1 star
0%
Studio
--Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
--1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
--Active promotion
No
Active promotion
Room Discount
Lowers your rent by a dollar amount or percentage.
Active promotion
No
Active promotion
No
Pet friendly
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
1
Memory Care
Care types offered
3
Assisted Living, Memory Care, Independent Living
Care types offered
2
Assisted Living, Memory Care
Care types offered
3
Assisted Living, Memory Care, Independent Living
Reviews
for Bridges by Epoch at Andover
Write a review
A Place for Mom has scored Bridges by Epoch at Andover with 7 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, Bridges by Epoch at Andover has 9 reviews with an average "overall experience" of 4.1 out of 5.
Overall Rating
4.1
Cleanliness
4.7
Friendliness
4.6
Care Services
4.1
Staff
4.3
Meals & Dining
3.0
Activities
4.6
Value for Cost
4.0
A Place for Mom has scored Bridges by Epoch at Andover with 7 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, Bridges by Epoch at Andover has 9 reviews with an average "overall experience" of 4.1 out of 5.
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Verified Review
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1-9 of 9 reviews
Anonymous - Family/friend
Memory Care
October 28, 2024
a nice community with room for improvement.
My loved one now needs extra assistance so she pays over [fee removed] per month. She no longer eats food, but will drink Ensure. I have to buy the Ensure myself. This aggravates me and is the reason for the lower score on #5 and #7.
Anonymous - Family/friend
Memory Care
December 19, 2022
Review for Bridges by Epoch at Andover
More staff would be great. If they could preventmy loved one from falling so much, it would really help. Also, there needs to be better communication between the departments. Signals have gotten crossed/miscommunicated several times. Everyone is very nice and caring.
Lisa - Family/friend
Memory Care
April 22, 2021
Good Communication
I thought the staff did a great job of communicating with the family. They reached out to us virtually every day, with pictures and emails. They went out of their way to keep the my loved one in the facility, even though she had some behaviors that were difficult to manage. They really went above and beyond to help. We did have to provide some private aides to assist with that, but hey helped us get everything arranged. I think they provided excellent care given the circumstances of the pandemic. It was not the easiest of times. They kept their positivity rates very low, and they did a good job of communicating with the families when there were positive cases. I think they did a very good job handling the pandemic. Overall it was a very positive experience. I would recommend it highly.
Anonymous - Family/friend
Memory Care
December 16, 2020
The Review of The Bridges
I would recommend others look at this community for their loved ones.
This is brand new, and less residents for the care takers.
The food was good to start with, then the food went downhill when they lost the chef. I don't know how it is currently.
Redbird - Family/friend
Memory Care
July 9, 2020
Good concept, something is missing
The building is beautiful and the concept is great. I love that it is more medical than most places and they don't nickel and dime you for care, it's all included, even taking care of and administering the drugs! There are many caring staff in the neighborhoods, but there is something missing! The interaction is a little flat and the communication is bad. I reached out to ask questions about my mother's health and they never got back to me, and in fact after I reached out a second time, I felt the higher up people that I tried to engage with, then continued to avoid me when I visited.
The food is ok. Some of the other Bridges have a great reputation for their food, but this food is ok. On the holidays the food is very good, but on the day to day it is just ok, and they don't try to find the residents something else to eat if they don't like what's offered like they say they do.
Many of the staff don't engage with the residents that much, and there are activities which can be good, but they are very slow to get them started, with long wait times, and they don't get the residents that excited or engaged. Seemed a bit like the residents that were more confused got less attention. They have lots of outings with the residents, but seem to take the same residents. We asked to have my mother go, but she never went anywhere in 7 months.
They talk about it being a family, but I never felt like they cared that much about my mother, in fact when she passed away, we didn't hear from a single employee or the community at all. Not one person even reached out to say, "Sorry for your loss", we only knew she passed because an outside hospice nurse contacted us. Not very homey! My mother was pretty laid back and she didn't deserve the lethargic care that often occurred. I did reach out to say I felt really bad that we heard from no-one when she passed, and it felt like no-one even cared about my mother, with little response. I never complained while she was there, and she wasn't high maintenance. In fact she threw up one Monday, and it was still in her bed on Friday when I returned. I really wanted to love it, but it just isn't fulfilling what it should.
Sue L - Family/friend
Memory Care
June 3, 2020
They get an A+
Especially during the Covid-19 pandemic, the staff has continued to do a fantastic job. They have been keeping everything air tight and clean and have done everything they can to protect the residents. They are at present free of cases. They have been very vigilant with keeping the place clean. They have really gone the extra mile with my dad. He had some special needs for a while after recovering from a fall, and they did a lot of extra work to make sure he was staying as healthy as possible. Several of the care giving staff have gone above and beyond to help him. He seems much more relaxed here than he did at previous communities and overall seems very happy. I would highly recommend them to anyone looking for senior living for their loved one; I have complete confidence in Bridges. I can't say enough good things about them.
KK - Family/friend
Memory Care
June 3, 2020
He had good care there
The place is very new and it's like waking into a resort. There is no odor, it smells and looks clean. They are pretty on top of taking care of all the residents. One of the things we were a little disappointed with was the food. When my father first moved in, the food was great, but then they had a change in chefs and the quality went down. We didn't feel the food they were giving was nutritious or healthy enough. They did have a lot of great activities, although my father didn't often participate. We felt like what he was paying was not quite worth it, however for the region it made sense. I would and have recommended Bridges.
C Holmes - Family/friend
Memory Care
June 2, 2020
Praise for Bridges by EPOCH of Andover
We couldn’t have asked for better care for my parents during their residency at Bridges by EPOCH of Andover. The accommodations are spacious and comfortable and have a homey feel. There are numerous activities to engage the residents. But best of all are the many staff members who go the extra mile in their compassion and commitment to the health and well-being of the residents. The current pandemic has made their job complicated and dangerous but their dedication hasn’t faltered.
Anonymous - Family/friend
Memory Care
May 21, 2020
Happy as I can be in present times.
My biggest issue is that the communication with the families surrounding Covid-19 has not been the best. I have set up calls and they don’t happen and I never hear back about it. It has happened multiple times. They are not willing to work around my work schedule. It is hard when I live 500 miles away. I understand they are working with a stressful situation due to the virus.They do not keep us informed as to their stats with the virus. The food is excellent, The outdoor space is great.The room sizes are more than adequate. It is overall a great place and the staff is wonderful.
Viewing 1-9 out of 9 reviews
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Frequently Asked Questions about Bridges by Epoch at Andover
Bridges by Epoch at Andover offers Studio and Semi-Private. Learn more.
A Place for Mom has scored Bridges by Epoch at Andover 7.5 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (978) 775-1070 to reach a resident at Bridges by Epoch at Andover.
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