The Palmettos of Charleston

This felt too institutional and corporate. Not the right fit for my loved one.

The staff is amazing they are so kind and caring and take wonderful care of my 97-year-old aunt. Through out the pandemic they have done everything they can to keep the residences safe, healthy and happy. I couldn’t ask for a better place. I never worry about her safety, she is always well looked after and treated like family.

I liked that this facility wasn't too small and wasn't too big. They keep my mother in law busy here, before COVID they would take them out into the community for different activities. All around they just seemed genuinely warm. The room sizes are great for what she needs, she is in a studio apartment. The food seems fine, she has not had any complaints. I would absolutely recommend The Palmettos of Charleston.

Very nice, clean, and friendly. [Name removed] was kind enough to give us a tour even though she said there was nothing on their books of a tour. Due to the distance from our house and no immediate availability in memory care this is not an option for us.

When you walk through the front door, the Palmettos Assisted Living feels like "home", not an institution nor a hotel. The staff are welcoming, warm and personable. Care is customized to "fit" individual residents such as a bag of ice in refrigerators of residents who enjoy ice water throughout the day, bags of fresh popped corn in an old fashioned popcorn maker.cart and bathing assistance and room cleaning fir into residents schedules. All residents are part of the Palmettos "family" and treated with respect and kindness at all times. All staff members are reliable, observant and diligent. If a medical emergency arises, all staff members are competent to manage it with effectiveness and efficiency.

Very pleased. No complaints. We could not have been happier. Still stay in touch with friends made while mother lived there.

This facility was home for the last 6 years of my mother's life. She was treated with dignity, respect, and love. It became a home of sorts for me too. Everyone was kind, courteous and the level of care was outstanding.

The Palmettos is hands down one of my favorite assisted living facilities. The staff is always engaged in the most warm, loving ways with the residents and I love that. {Name removed] is a tremendous director, [name removed] is always planning fun activities for everyone and [name removed] is fantastic at advertising how wonderful the Palmettos is. I can't say enough great things.

The Palmettos community is clean and comfortable. Residents know each others names and try to include everyone. The nurse is very available for help and consultation. Maintenance is also good.

Was very pleased with the services and care my mother received. Staff good about communication with me about my mother's status, needs, and concerns. Welcoming environment. Staff friendly and caring. Facility seemed to be organized and well managed.

Palmettos of Charleston gave us a 10 minute tour of the facility with the receptionist. The case manager/sales director was not on site despite us setting this up in advance. The building felt institutional despite some pockets of pleasantry (outdoor patio dining room, screened in porch on 2nd floor) and did not feel homey. Part of this is attribute to the nondescript location in a shopping area. We did not get the impression that the staff cared since they didn’t not take the time to discuss our needs for senior placement. For the prices advertised, we expected much more.

My mother was on the memory hall for three years. Previously in another Charleston home and one in Beaufort that were negligent! All I can say is, thank you Palmettos. My mother was loved there, and cared for, as she needed. Is the situation perfect? No. We had some issues, but where don't you. There will always be some caregivers who do not meet the calling! Is any home perfect, no. I could not keep my mother myself, but I could stay involved and on top of her care. When you place a loved one in a home, you are not discharging your responsibility, you are sharing it. Be honest with your expectations and do not gripe when others are doing what you are unable or refuse to do! The caregivers knew my mom, the staff knew who she was, and they knew her family and we are eternally grateful for the care at Palmettos. My gratitude to [name removed] who runs the memory wing. She is an authentic and sincere caregiver!

They're about as good as anywhere....We get Mom's meds to them...but we are constantly having to deal with keeping up with them. Even though one specific person is supposed to check weekly and call us to let us know what she's getting low on, that person rarely, if ever calls. Then we get called by everyone else sometimes several times a day, saying what she is out of or nearly out of. My sister spends many hours running back and forth from home, to the drug stores, and back to the facility. Also, the one med we let them provide, which was a blood thinner, they let her run out....she went without one day, they supposedly ordered it, they found one for her to take the next day (where did THAT one come from????) , then she went 2 more days without it....because it didn't get ordered....We also know that they sign off on having given her meds or used lotions when we know they haven't. The "nurse", Joyce, believes that if they sign the paper, then it was done. She apparently doesn't understand that you can falsely sign the paper. Another issue we have had trouble with is that you are "welcome to eat with your resident any time", but after a year and a half it has become an issue for me to eat with my Mom and her friends...I'm supposed to sit at a different table (and am given a different "reason" each time...sometimes I'm told I have to wait an hour to be sure there's enough food...or I can have an alternate, which ends up not being what they told me it was, or they have to "check the kitchen" to be sure there's enough for me...other times it's "too crowded", even though half the tables are empty or it's a DHEC rule....) we pay for it...and I'm not there for the food (honestly, it's not that great most of the time)...I'm there to be with my Mom and her friends....but suddenly now, there can't be more than 4 people at a table....I can't eat standing up....but I can stand there and talk to them during the meal...This rule apparently only applies to me because while I am being prevented from sharing a meal with my mom & her friends, I see other tables where people are eating with their resident and there are 5 people at a table and no one says anything to them. I'm taking this very personally, and don't know why it's an issue for me and not anyone else. I always try to be helpful and polite to everyone when I am there. The activities staff, receptionists, maintenance, bus drivers, some of the kitchen/wait staff, half of the care givers are awesome. Some of the caregivers are good with the care, but are very reluctant to do it and have an attitude when asked to provide assistance (Zahara)...even though this is supposed to be ASSISTED LIVING. Some are awesome and go above and beyond....We are very thankful for these. Grayce, the activities person, is FANTASTIC! Liz and Kaliyah, med-techs are beyond amazing. The "nurse" leaves much to be desired (Mom was sent to the hospital with chest pains, and the nurse did not dial 911, but called transport which took an hour...because her pains weren't in her upper chest....they were lower...but even I - with no medical training - know that ANY pain above the waist in a female (esp. one with high blood pressure and who is 87 years old) can be a heart attack - thank God, it was just a cracked rib from a fall the previous week), and while Megan, the administrator is always open to talking with you and hearing your concerns, and is very nice and likable, l feel as though our words fall on deaf ears. In the past month, her needs have increased due to dementia. One of the caregivers, Zahara, thinks Mom is faking, so even though she helps her sometimes, she has a bad attitude about it and apparently tells Mom how busy she is because Mom is always telling us about poor overworked Zahara....Even after being told that Mom has been diagnosed by her doctor with dementia, Zahara still doesn't believe it and thinks Mom is faking. Some of the others (Liz, Khalia, Darnice, Josh, Brandy, Shannon and a few others) are really good with Mom and watch out for her. Some of the weekend/night shift folks (and I don't know their names because I don't have much interaction with them) are not as attentive and gather up with other workers in the lobby or upstairs or at times, even outside in cars (with men) instead of staying on their halls, checking on the patients. And talking to Megan really doesn't do anything but maybe get a general talking to the whole staff at a meeting. It's very frustrating and upsetting that we can't see any improvement. In fact, seems the more we talk to Megan, the worse Mom gets treated. On top of this, prices are constantly going up. By now, I'm sure you're saying that if we are so dissatisfied, we should move Mom to another facility. Problem is, not only are all her friends at this one, the other facilities are not any better. [Other facilities, removed] but unfortunately, They are all about the same. So make sure that when you put your loved one in someone else's care that you have no other alternative. Sadly, none are that great, and you have to keep a constant check on your loved one.