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The Charlotte

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9120 Willow Ridge Rd, Charlotte, NC 28210

For more information about senior living options:
(866) 374-4058
1.0
Review score
22 reviews
Add review
1.0
Review score
22 reviews
5 star
67%
4 star
18%
3 star
5%
2 star
5%
1 star
5%
See all reviews
The Charlotte
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The Charlotte
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Anonymous
-
Child of resident/client
4.0
Good Place
Dining room has been closed off and on due to staffing issues. Activities offered include bingo, holiday parties, etc. They had a price raise of 10% since the beginning of 2022. That was a large increase. Hopefully, they can bring in more staff with the increase alone. Make sure you ask ma

About the facility
The Charlotte

Neighboring the expansive Atrium Health campus, one will find The Charlotte — the ideal senior living community offering independent living, assisted living, memory care, and respite care services. Situated on a lively, tree-lined street, the classically modern community welcomes residents and visitors alike. Nearby, residents can explore numerous stores, dine at a variety of restaurants, or hit the putting greens at the area’s golf clubs.

The Charlotte is beautifully designed and it incorporates charming, vintage designs that help residents feel at home. With 30 years of experience in the senior care industry, the community offers top-of-the-line care services and amenities. Residents enjoy meals in the gorgeous dining room, workouts in the wellness center, and leisure time in the courtyards, libraries, and living areas.

The independent living option enables residents to lead a freeing lifestyle without the hassle of cooking, cleaning, driving, and maintenance. The assisted living option also allows residents to retain independence while caregivers offer services catered to their needs. Lastly, the memory care option features a nationally recognized program called Reflections that focuses on helping residents with dementia lead supported, engaging lifestyles.

Residents may choose from studio and one-bedroom options for living quarters, and they’re welcome to bring...

Read more

Senior living options offered

Assisted Living

Memory Care

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Amenities
at The Charlotte

Healthcare Services

  • Staffing & Ancillary Services
  • Memory Care
  • High Acuity Care
  • Incontinence Care
  • Non-Ambulatory Care
  • Medication Management
  • Diabetic Care

Meals & Dining

  • Anytime Dining
  • Professional Chef
  • Room Service
  • Vegetarian
  • Vegan
  • Low / No Sodium
  • Organic
  • Restaurant Style Dining
  • Guest Meals
  • Gluten-free
  • Meals Provided
  • International Cuisine
  • No Sugar
  • Special Dining Programs

Room Amenities

  • Kitchenette
  • Respite or Short Term Stays Offered
  • Air Conditioned
  • Handicap Accessible
  • Wi-Fi/high-speed internet
  • Cable or Satellite TV
  • Wheelchair Accessible Showers
  • Bath Tubs
  • Ground Floor Units

Community Amenities

On-site dining options

  • Private Dining Room
  • Café or Bistro
  • Bar or Pub

Transportation & parking

  • Resident Parking Available
  • Complimentary Transportation
  • Transportation at Cost
  • Property Convenient to Public Transit
  • Uncovered Parking

Pets

  • Pet Care Available
  • Cats Allowed
  • Dogs Allowed

Common areas

  • Meeting Room
  • Barber Shop
  • Computer or Media Center
  • Indoor Common Areas
  • Beauty Salon
  • Library
  • Central Fireplace
  • Outdoor Common Areas
  • Outside Patio
  • Indoor Atrium
  • TV Lounge

Recreational areas

  • Piano or Organ
  • Arts and Crafts Center
  • Movie or Theater Room
  • Fitness Center
  • Raised Garden Beds
  • Game Room

Services

  • Laundry Service / Drycleaning
  • Housekeeping
  • Grocery Shopping and Errands
  • Beautician

Languages spoken

  • English

Activities

  • Water Aerobics
  • Day Trips and Outings
  • Trivia Games
  • Devotional Activities Offsite
  • Pet-focused Programs
  • Devotional Activities On-Site
  • Yoga / Chair Yoga
  • Sensory-based Programs
  • Karaoke
  • Activities Off-site
  • Dances
  • Cooking Classes
  • Birthday Parties
  • Wine Tasting
  • Live Musical Performances
  • Montessori Programs
  • Tai Chi
  • BBQs or Picnics
  • Art Classes
  • Live Well Programs
  • Brain fitness / Dakim
  • Educational Speakers / Life Long Learning
  • Community Service Programs
  • Wii Bowling
  • Reminiscence Programs
  • Happy Hour
  • Live Dance or Theater Performances
  • Holiday Parties
  • Activities On-site
  • Intergenerational Programs
  • Gardening Club
  • Stretching Classes

Compare

The Charlotte
The Charlotte

9120 Willow Ridge Rd, Charlotte, NC 28210

Sunrise of Providence
Sunrise of Providence

5114 Providence Road, Charlotte, NC 28226

Legacy Heights Senior Living Community community exterior
Legacy Heights Senior Living Community

11230 Ballantyne Trace Ct, Charlotte, NC 28277

Brookdale Charlotte East
Brookdale Charlotte East

6053 Wilora Lake Road, Charlotte, NC 28212

1.0
Review score
22 reviews
1.0
Review score
22 reviews
5 star
67%
4 star
18%
3 star
5%
2 star
5%
1 star
5%
9.6
Review score
75 reviews
9.6
Review score
75 reviews
5 star
45%
4 star
31%
3 star
15%
2 star
0%
1 star
9%
9.4
Review score
72 reviews
9.4
Review score
72 reviews
5 star
59%
4 star
31%
3 star
8%
2 star
1%
1 star
1%
9.3
Review score
91 reviews
9.3
Review score
91 reviews
5 star
52%
4 star
30%
3 star
12%
2 star
4%
1 star
2%
Studio
--
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo

Active promotion

No

Active promotion

Veteran & Employee Discounts

Provides discounts to veterans, teachers and employees of certain companies.

Active promotion

Veteran & Employee Discounts

Provides discounts to veterans, teachers and employees of certain companies.

Active promotion

Room Discount

Lowers your rent by a dollar amount or percentage.

Pet friendly

Yes

Pet friendly

No

Pet friendly

Yes

Pet friendly

Yes

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Independent Living

Reviews

for The Charlotte

1Review score22 reviews
1.0
Review score
22 reviews
5 star
67%
4 star
18%
3 star
5%
2 star
5%
1 star
5%
0
Review score0 reviews0 communities
Write a review
A Place for Mom has scored The Charlotte with 1 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, The Charlotte has 22 reviews with an average "overall experience" of 4.4 out of 5.
Overall Rating
4.4
Cleanliness
3.9
Friendliness
4.1
Care Services
3.1
Staff
3.3
Meals & Dining
3.8
Activities
3.9
Value for Cost
3.3
A Place for Mom has scored The Charlotte with 1 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, The Charlotte has 22 reviews with an average "overall experience" of 4.4 out of 5.
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 22 reviews
A. I - Family/friend
Assisted Living
February 13, 2023
1.0
Stressful
We placed a family member in The Charlotte AL in 2021. Nice facility with lovely interiors. The family member brought potential challenges, but we were confident she would acclimate well. Almost immediately, there were growing problems. The accounts of what we personally saw and heard from the family member and the staff differed significantly. Inconsistencies seemed to abound. We were making calls to the County Ombudsman, who was familiar with the Executive Director. Eventually, we had to get outside help to have her placed in another facility. We learned the hard way about 'State Scores' in AL facilities. It was a stressful, unpleasant and expensive process.
Cleanliness
2
Friendliness
2
Care Services
1
Staff
1
Meals & Dining
2
Activities
2
Value for Cost
2
Anonymous - Toured community
Assisted Living
September 14, 2022
3.5
toured
Had heard very promising feedback from friends whom have family or had them at The Charlotte in the past. Seemed the day we visited for the tour that you could tell staffing was short handed or staff had not shown up for the day. The facility needed a deep cleaning and had that smell that everyone thinks of when dealing with elderly residents. Just felt it could use some deep cleaning and refreshing otherwise everything seemed very nice.
anonymous - Family/friend
Assisted Living
April 6, 2022
2.0
Verified Review
Disappointed
The care has been challenging, but it looks like it's going to improve.
Cleanliness
4
Friendliness
5
Care Services
2
Staff
4
Meals & Dining
5
Activities
5
Value for Cost
3
Anonymous - Family/friend
Assisted Living
March 21, 2022
4.0
Verified Review
Good Place
Dining room has been closed off and on due to staffing issues. Activities offered include bingo, holiday parties, etc. They had a price raise of 10% since the beginning of 2022. That was a large increase. Hopefully, they can bring in more staff with the increase alone. Make sure you ask marketing about the increase. We were told 3% increase. It ended up 10%. The only issue we had was their pharmacy. Our loved ones bill was done on a 30 day basis versus getting her medicine every 90 days outside of the facility. I would check around for pharmacy options due to blister packs, etc. All in all 9/10. They worked hard to get her qualified for her insurance. They have dermatologist comes to see her, pediatrist, she goes to the beauty shop their, physical therapy, etc.
Cleanliness
4
Friendliness
5
Care Services
4
Staff
4
Meals & Dining
3
Activities
4
Value for Cost
3
Lisa - Family/friend
Assisted Living
February 28, 2022
3.0
Verified Review
Staffing Challenges
I think they're doing the best they can. But part of the problem is my parents started in December, which was right before that big Omicron Covid outbreak. So there have been a lot of challenges, including turnover in staffing, which creates problems. The residents are not being cared for consistently by the same people, and I think my parents likely would have adjusted better had that not been the case. Also cleanliness has been an issue in the residents' rooms - again due to Covid - although the common spaces are fine. And my parents do like the food.
Cleanliness
3
Friendliness
3
Care Services
2
Staff
3
Meals & Dining
5
Activities
1
Value for Cost
2
Frances LeVien - Resident/client
Assisted Living
December 29, 2021
5.0
I like the Charlotte because I have a nice apartment, the people are kind, the staff are helpful and nice. The food is good. It's better than living at home because here people do things for me. I would recommend it.
Wanda C - Resident/client
Assisted Living
December 29, 2021
5.0
Nicest place my children can find for sure. Food is great, taking care of my husband, love it, everyone cares about us. Happy Holidays 2022
Anonymous - Family/friend
Assisted Living
December 28, 2021
5.0
My loved ones currently live at the Charlotte. They are very happy here. The staff is friendly and helpful! They have made new friends with the residents.
Alice B - Resident/client
Assisted Living
December 28, 2021
5.0
I think it is good.
Erica E
Assisted Living
December 28, 2021
5.0
I am a caregiver that visits this facility regularly, Staff is always friendly and helpful. The facility is always clean and orderly. It seems to be a well kept place with happy residents.
Annalisa B - Resident/client
Assisted Living
December 27, 2021
5.0
It is a place to help you understand yourself.
Joan Y - Resident/client
Assisted Living
December 27, 2021
5.0
Well pleased with love and help from employees. I like it here.
Shirley C - Resident/client
Assisted Living
December 27, 2021
5.0
I thoroughly enjoy the community and the people here.
Virginia C - Industry reviewer
Assisted Living
December 27, 2021
5.0
I have found The Charlotte to be one of the best places for senior to reside the staff is very caring and patient with the residents. I am a vendor working at The Charlotte. The staff here treat me like family, making the company a great working environment.
Ann T - Resident/client
Assisted Living
December 16, 2021
5.0
I am happy here. the people do everything to make things work smoothly. The food is good. Servers are friendly. The caregivers and medicine people are careful an efficient.
Bonnie M - Family/friend
Assisted Living
December 15, 2021
5.0
The staff is extremely friendly and attentive, The facility is always pristine and well kept. Most of all, my friend who lives here is very happy here.
Myra H - Resident/client
Assisted Living
December 15, 2021
5.0
I love living here the staff takes good care of me. I like participating in the activities and making new friends.
Shirley F - Resident/client
Assisted Living
December 15, 2021
5.0
Very nice place to be!
Frances I - Resident/client
Assisted Living
December 15, 2021
5.0
I'm happy here.
Phyllis W - Family/friend
Assisted Living
November 15, 2021
4.0
Verified Review
A nice clean community with lots of staff
This is probably as good as you are going to get for a good place for your loved one. It is a little higher in price and take a bit of adjusting to get used to but it is well worth it. My loved one is very happy there.
Cleanliness
5
Friendliness
4
Care Services
4
Staff
4
Meals & Dining
4
Activities
5
Value for Cost
4
Viewing 1-20 out of 22 reviews

Neighborhoods
around The Charlotte

See what the neighborhood has to offer and what’s nearby:
The Charlotte in google map

Tips for evaluating your community options

Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:

  • Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.

  • Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.

  • Know the North Carolina regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about North Carolina regulations for Assisted Living.

Frequently Asked Questions
about The Charlotte

The Charlotte offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.

A Place for Mom has scored The Charlotte 1 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (704) 815-9000 to reach a resident at The Charlotte.

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