The Canyons of Stone Oak

I really liked most things about the community. I was a bit concerned about the patient/caregiver ration. [Name removed] was great to work with. He was very accommodating and seemed honest-very important.

I wouldn’t take my parents here the management has driven away competent caregivers and now has only two people working during the mornings. This place has old equipment that can barely function. For the price you pay go somewhere else your family will not receive the proper care here due to management.

What I really love about this community is how friendly and kind the staff are and how engaged the residents are with different activities. My moms favorite game hands down is Bingo! We love that this place feels like home and has great food to boot. Thank you [name removed] and Staff for all you do for our families and loved ones we are truly Blessed to have you in the Stone Oak area!

Top notch memory care and senior living community with outstanding, caring management. Special recognition and heartfelt thanks to the staff providing exceptional care during these challenging and difficult times. They are truly modern day heroes.

My mother entered the canyons following the unexpected death of my father in the spring of 2020. Big mistake! We had recommendations from a Place for Mom and made visits to tour the facility. All seemed to check out. The marketing people there were very helpful as well as the Nursing Director and Wellness Director. But in less than a month in there, my mother fell twice. The first time she fell she needed emergency treatment for 5 sutures to her forehead and removal of glass, from her broken eyeglasses, in her wound. The second time she fell she was found in the hall outside of her room sitting on the floor for an undetermined amount of time found very anxious and upset. In just less than two months in there, Mom had a sudden urinary tract infection diagnosed with a culture found to have 9 different bacteria, all colonizing and needed treatment with antibiotics. At the same time, she had an abnormal EKG and had not had a history of UTI or cardiac abnormalities ever in the past. She also was having issues getting her showers which may have accounted for the bacteria overload. Staff told us that Mom was being difficult. We asked that they check her fluid intake and found that they were giving her as much coffee as she asked for and not enough water after we told them she easily becomes dehydrated. During the covid restrictions, family members were just allowed to see their loved ones through the glass door. Numerous times we have attempted to call the Canyons and cannot reach a person; just the voice mail. This made things difficult in keeping up with our mother. When family did see her at the door, we noticed Mom looking disheveled, sometimes not wearing her own clothes and without her new eyeglasses. She appeared with dark circles under her eyes and somewhat timid. The staff explained her dark circles in that she sometimes gets up to walk around before getting ready for bed. Not something she did in the past. Although we had conversations with the Canyons staff and they said they would look into things, irregularities and concerns persisted as well. By the end of her third month and into her forth month there, we discovered Mom was not wearing her wedding diamond, her band and her anniversary rings . Mom never, ever took these off in the five years before her entry into the Canyons. In fact, in all her 65 years of marriage, she never removed her rings on a daily basis. We don't know why this would happen. We heard there has been a number of staff changes. At this time, there may be thirty residents still there but we understand many families are concerned. We are alarmed with injuries and missing items and a change in Mom's demeanor. We would like to think the Canyons is offering reasonable care and yet it seems many basic activities of daily living are slipping through the cracks. We have heard recently, a resident was left outside in 103 degree temperature and luckily found by a hospice nurse just happening to be visiting. Since Mom is able to walk we hope she will maintain some independence and be able to stay healthy and not be left outside unattended. This is a big concern also. Although, they have a number of residents in wheelchairs who are about, we don't know how healthy they are and what level of infection control the community is adhering to. Covid has caused an additional, unrelenting burden upon families and facilities. We feel the state health governing boards should be on top of elderly communities and also help in providing the extra help needed when facilities like the Canyons are so short staffed. The financial arrangements in these facilities are ambiguous with fees ranging from $5000 and up if you prefer a private bathroom or shower. God help you if your loved one is non-ambulatory. Bottom line: it is a tremendous commitment to provide safe and proper care for the elderly especially with the current business models in use. However, they are one of our most precious living beings and among the most vulnerable in our respected members of society. What does this say about our culture? Neglect, improper hygienic conditions, lack of correct infection control, dehydration, missed medications or over medicating, ignored residents, medical issues not reported, under staffed, underpaid and disinterested staff, lost personal items, theft, poor communication systems, for profit facilities, questionable state and federal regulations and lack of proper covid testing with daily checks and prevention of those positive covid individuals from working or residing in facilities to prevent further injurious health issues to the elderly, is just the beginning. Covid has shown, we are in great need of expedient reforms ! Do not allow this to continue with your loved ones. Beware of facilities until proven to be safe and caring. Write to your state legislators and express our shared concerns!

Hands down, the Canyons of Stone Oak is the best Memory Care Facility in the San Antonio Area. I am so happy with the love and care my husband receives from the Staff and the caretaker ladies. He is treated with kindness and respect. The facility is impeccably clean. The residents look great and are kept busy and entertained with a variety of activities offered daily. They really are attentive to their needs, personal hygiene, nutrition and meds. There is always 24/7 nurse in the premises. The Staff keep families informed about anything related with their love ones either by phone or email. They always make us feel welcome and part of the family. I urge anyone looking for a place for their love one to visit The Canyons of Stone Oak before making a decision. You won’t regret it.

Very homey feel. The staff really try to figure our what the patients need. Great communication with the family.

As my father’s health declined and we struggled with moving him from his home, we were blessed to find Autumn Leaves. It is a beautifully furnished “home” setting facility with spacious rooms, compassionate staff, excellent meals and a multitude of daily activities for people in all stages of their lives. Dad quickly adjusted to his new environment and though he wasn’t able to participate in some of the activities they did their best to include him in other ways. We all enjoyed the entertainment that is brought in regularly and also visiting with other residents and their families. It was truly the perfect place for him.

Good leadership and management. Rooms and facility is clean and inviting. Very much a family atmosphere. Staff works hard to know their patients and meet needs.

The facility is in an affluent residential community in a desirable geographical area. The layout is in an “H” pattern with each wing having its own distinct personality. The entire facility is carpeted providing subdued atmosphere for relaxation and congeniality. The interior furnishings are modern, comfortable and well appointed. It is always clean, orderly and temperatures are always right. It’s always conducive to good patient care and well managed.

My mom has lived at Autumn Leaves for just under a year. The initial move was the hardest part. The staff was so helpful and supportive. They have found many ways to engage my mother and to give her a sense of purpose.

The staff is wonderful and my mom always looks good and cared for.

Felt good when I entered for my tour. Residents sitting in the front room and happy sounds from another area. Residents were playing dominoes in one room and baking cupcakes in another. I saw residents everywhere which I think is how it should be. Gorgeous decor and beautiful outdoor setting. More importantly besides on-site and visiting healthcare providers, they even have silent in-room motion detectors that alert personnel for extra safety.

Wow! This will be a great home for my mom when the time is right. [Removed] very patiently answered all of my questions before during, and after the tour. I was extremely impressed with everything I saw, especially staff interactions with the residents. I feel very blessed to have found Autumn Leaves for my mother.

My wife entered Autumn Leaves on July 29. The staff’s enthusiasm and attention towards her has not changed since that day. Fantastic community!

This place is the best!! I checked all facilities in San Antonio and chose this one for my mom and stepdad! The staff is superb! The facility is clean and run very professional. My parents live there for 2 years and it felt like home to them and too me!!! Love the place and people!!

Very caring caregivers (a difficult job done with patience and pleasantly). Pleasant surroundings. Exceptionally nice food with [a] well-balanced diet and yummy mid-afternoon treats!

Very caring staff. My mom is well taken care of. They go above and beyond, even putting makeup and jewelry on her.

Very caring on top of the needs for my loved one. The whole staff works to make my loved one feel well cared for. I am very happy with the care my loved one is getting there. (Loved one is my wife).

A difficult decision made easier by the efficient caring team. As a nurse I wanted the best for my family member, and Autumn Leaves Stone Oak gives me the opportunity to provide that level of caring.