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3315 Executive Dr, Joliet, IL 60431
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Anonymous
-
Child of resident/client
4.0
Great Nursing Staff
The main nursing staff is very good here. I know they've had changes with the management but the primary nurses are very good. However, they need to work on staffing over the weekends with nursing assistants. It's obvious there aren't enough staff.
Also, they need to hire persons to wash and put away resident clothes... not put that on the CNA's. The cubicles in her closet are always a mess. Clothing everywhere, missing socks, other residents clothing, sheets etc. in her closet... just a hot mess.
About the facility Rock Run Memory Care
Rock Run Memory Care in Joliet, IL is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.
Senior living options offered
Memory Care
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Amenities at Rock Run Memory Care
Healthcare Services
- Staffing & Ancillary Services
- Memory Care
- Incontinence Care
- Diabetic Care
- Non-Ambulatory Care
- High Acuity Care
- Medication Management
Meals & Dining
- Professional Chef
- Restaurant Style Dining
- Low / No Sodium
- Special Dining Programs
- Vegetarian
- Meals Provided
- No Sugar
Room Amenities
- Cable or Satellite TV
- Air Conditioned
- Handicap Accessible
- Wheelchair Accessible Showers
- Wi-Fi/high-speed internet
- Respite or Short Term Stays Offered
- Ground Floor Units
Community Amenities
On-site dining options
- Private Dining Room
Transportation & parking
- Uncovered Parking
- Complimentary Transportation
Pets
- Cats Allowed
- Dogs Allowed
Common areas
- Indoor Common Areas
- Main Street Shops
- Beauty Salon
- Meeting Room
- Barber Shop
- Central Fireplace
- Outdoor Common Areas
- Private Bath
- TV Lounge
- Outside Patio
- Library
Recreational areas
- Arts and Crafts Center
- Piano or Organ
- Raised Garden Beds
- Game Room
Services
- Laundry Service / Drycleaning
- Housekeeping
- Beautician
Activities
- Educational Speakers / Life Long Learning
- Brain fitness / Dakim
- Trivia Games
- Community Service Programs
- Wii Bowling
- Pet-focused Programs
- Yoga / Chair Yoga
- Sensory-based Programs
- Devotional Activities On-Site
- Reminiscence Programs
- Forever Fit
- Birthday Parties
- Live Musical Performances
- BBQs or Picnics
- Live Well Programs
- Day Trips and Outings
- Art Classes
- Activities On-site
- Intergenerational Programs
- Dances
- Stretching Classes
- Gardening Club
- Cooking Classes
- Happy Hour
- Light Therapy Programs
- Karaoke
- Activities Off-site
- Live Dance or Theater Performances
- Holiday Parties
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Rock Run Memory Care
3315 Executive Dr, Joliet, IL 60431
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6.9
Review score
64 reviews
6.9
Review score
64 reviews
5 star
43%
4 star
28%
3 star
13%
2 star
8%
1 star
8%
9.8
Review score
94 reviews
9.8
Review score
94 reviews
5 star
77%
4 star
12%
3 star
6%
2 star
1%
1 star
4%
9.7
Review score
171 reviews
9.7
Review score
171 reviews
5 star
64%
4 star
21%
3 star
6%
2 star
4%
1 star
5%
9.5
Review score
84 reviews
9.5
Review score
84 reviews
5 star
60%
4 star
24%
3 star
7%
2 star
5%
1 star
4%
Studio
--Studio
--Studio
Starting at $X,XXX/moStudio
--1 bedroom
--1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/moActive promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
1
Memory Care
Care types offered
2
Assisted Living, Independent Living
Care types offered
3
Assisted Living, Memory Care, Independent Living
Care types offered
2
Assisted Living, Independent Living
Reviews
for Rock Run Memory Care
Write a review
A Place for Mom has scored Rock Run Memory Care with 6.9 out of 10 using our proprietary review score based on 6 reviews in the last 2 years. Over all time, Rock Run Memory Care has 64 reviews with an average "overall experience" of 3.9 out of 5.
Overall Rating
3.9
Cleanliness
4.0
Friendliness
4.2
Care Services
3.8
Staff
3.6
Meals & Dining
3.7
Activities
4.1
Value for Cost
3.8
A Place for Mom has scored Rock Run Memory Care with 6.9 out of 10 using our proprietary review score based on 6 reviews in the last 2 years. Over all time, Rock Run Memory Care has 64 reviews with an average "overall experience" of 3.9 out of 5.
Parent company
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Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 64 reviews
Anonymous - Family/friend
Memory Care
November 11, 2024
Great Nursing Staff
The main nursing staff is very good here. I know they've had changes with the management but the primary nurses are very good. However, they need to work on staffing over the weekends with nursing assistants. It's obvious there aren't enough staff.
Also, they need to hire persons to wash and put away resident clothes... not put that on the CNA's. The cubicles in her closet are always a mess. Clothing everywhere, missing socks, other residents clothing, sheets etc. in her closet... just a hot mess.
Karen P - Family/friend
Memory Care
June 25, 2024
Highly recommended facility for Mom
The one thing I wish I knew before selecting a place for mom is if the facility supplied furniture (bed, chair, television, etc). The staff was excellent I helping get mom settled once I got her furniture set-up. Even though mom only stayed for 5 weeks she really enjoyed her short stay there. I was satisfied with the services provided by Rock Run Place Memory Center.
Deborah - Family/friend
Memory Care
May 13, 2024
Review for Trustwell Living at Rock Run Place Memory Care
I would tell a friend, not to go to rock run and send them somewhere else. The place is dirty and too much change of personal and no one in mgmt cares about anything. This place is no different than a nursing home .
Audrey - Family/friend
Memory Care
September 20, 2023
I would recommend
Overall, we had a very positive experience from the very beginning of information gathering and explanation of services, etc. during her stay she was very well cared for she was comfortable. Their visitation was great and the nursing staff was always very nice and helpful. The problem came upon her exit at the beginning I made them aware that this was a spend down situation so we would essentially keep her there until she ran out of money and then we would look at next level of care. They assured me that they would assist and told me since they know her situation, the best that they would be able to point us in the right direction for the next level of care. That never happened, they wanted 30 days notice I gave them 60 days. I was waiting for them to help me start making phone calls and trying to get her placed . I actually had to bring her back home because the Director said to me and I quote well what are you going to do if you can't get her in anywhere? I said I hadn't even thought that was a possibility and she said oh no we've had to have people take their loved ones to hotels. She made one phone call on my behalf and that was it. So that was extremely disappointing and put my family in a really bad situation.
MM - Family/friend
Memory Care
March 28, 2023
Wonderful Choice
It's been a good experience. Great nursing staff. Activities have been wonderful for Mom. The room is spacious, and the interior outdoor patio is wonderful for my Mother on nice days.
Response from Rock Run Memory Care
March 28, 2023
Thanks for the 4 stars! We appreciate it. – Team Enlivant
Anonymous - Family/friend
Memory Care
February 9, 2023
A nice community, but needs improvements
One reason our loved one is still at the facility is because of [name removed] who is the sales rep - we found her to be so lovely, and so caring towards our loved one. She has done an awesome job and we wish they had more staff like her. We would recommend this community to other family's if the following improvements are made. They need to improve on their friendliness towards family's as well as their follow up and communication. The cleanliness could be better and the food is terrible.
Response from Rock Run Memory Care
February 9, 2023
Hi, thank you for the feedback. We appreciate you sharing your concerns, and we’re sorry to hear this. We’ll pass your feedback along to the team at Rock Run Place, and if you have any additional feedback, feel free to give us a call at 1- 844-Enlivant so we can look into this further. Thank you again! – Team Enlivant
anonymous - Toured community
Memory Care
October 13, 2022
Tour experience
We had a very good tour experience with Rock Run Place. The people were all very friendly and the facility was nice and clean. The rooms were also very large.
It did smell of urine when we walked in, but who knows we may have gone on a bad day. The thing that deterred us away from Rock Run Place was the fact that we would have had to furnish everything. We did not have the capacity to do that.
Response from Rock Run Memory Care
October 14, 2022
Thanks for the review and feedback! We appreciate you taking the time to share with us, and we’re so glad to hear you had a great tour experience. Thank you again! – Team Enlivant
Anonymous - Family/friend
Memory Care
September 16, 2022
I really like how open and available the staff are. They offer plenty of activities. Housekeeping could be a little better in the rooms. Clothes disappear in the laundry and 2 pair of my mom's glasses have disappeared. Otherwise, staff is superb.
Response from Rock Run Memory Care
October 14, 2022
Thanks for the review and feedback! We appreciate you taking the time to share with us. Thank you again! – Team Enlivant
anonymous - Family/friend
Memory Care
October 7, 2021
During a very difficult tine, they were helpful and welcoming
Even during the pandemic the staff members encouraged families to come and visit. They built an enclosed glass patio so the families and residents could visit while still being safe which we really appreciated that. Sometimes our loved one complains about the meals, but she is picky so we have to take that with a grain of salt. All in all the meals are good. They do have activities and when our loved one needs to go back to a community we will look no further. Rock Run was a great place for our loved one.
M P - Family/friend
Memory Care
October 4, 2021
Rock Run Cares
They are very caring towards the residents. My loved one is happy here. I approve of the community, and I believe you would as well.
They have some creative activities available for the residents to participate in.
Anonymous - Family/friend
Memory Care
September 23, 2021
Below Dismal
I would recommend you go somewhere else. We are getting ready to move my loved one out of the community. The community doesn't uphold their promises.
There have been times our family have heard the caregivers yelling at the residents.
Response from Rock Run Memory Care
September 24, 2021
We would like to offer you and your family our deepest and most sincere condolences. We are saddened to see this and understand your concerns. Our team is dedicated to meeting our residents' needs as they are always our #1 priority. Don't hesitate to call our Enlivant Cares line at 1-888-777-4780 to discuss the matter further.
anonymous - Family/friend
Memory Care
August 13, 2021
Hit or miss is not good enough
Facility is essentially unstaffed during the evening and overnight hours. The main number is almost always unanswered, as it switches from location to location. Excuses are the norm when you can reach someone during the day. Some staff is caring but many functions appear to be understaffed.
Response from Rock Run Memory Care
August 17, 2021
We are very saddened to see this, as our residents are always our #1 priority. Please contact our Enlivant Cares line at 1-888-777-4780 to elaborate on your experience.
D S - Family/friend
Memory Care
August 3, 2021
I would say not to go there or place your loved one in the memory care area. The staff were easy to work with. It seemed my concerns were never resolved.
They did have activities for residents to choose from.
Response from Rock Run Memory Care
August 3, 2021
Thank you for sharing your feedback. Our residents are always our #1 priority. Please contact our Enlivant Cares line at 1-888-777-4780 to elaborate on your experience.
anonymous - Family/friend
Memory Care
May 25, 2021
employees
All the employees have made this a very comforting experience for our parents. Very personable and friendly while communicating with the residence.
Karen G - Family/friend
Memory Care
May 25, 2021
Great Staff
Staff are always positive and pleasant. My mother is well taken care of. The staff are always willing to take the time to discuss her health and care.
P. O. - Family/friend
Memory Care
April 20, 2021
A Good Place, COVID is in the Way
It is a good place. You do have to stay on top of the staff to make sure your loved one's daily living activities are being met. The staff didn't shave my loved one and I hardly recognized them when I visited for the first time. The supervisor was able to take care of this immediately for me that day.
LC - Family/friend
Memory Care
February 5, 2021
Our review
The community is lovely and very nice, and very modern. The cost is high and there are extra fees for additional care or services needed. I would definitely recommend this community to others
Cheri - Family/friend
Memory Care
January 14, 2021
Great Caring Staff and Community
I would recommend this community for your loved one. The activities director goes above and beyond. We used to have window visits; however it is too cold and we can't go in to see our loved one. I'm very thankful they have lots of activities and have kept the family involved.
Lynda Tomaszewski - Family/friend
Memory Care
November 10, 2020
My review of Rock Run place
This community jumps through hoops to make everyone happy, even though covid they are amazing.
The room sizes are great with their own closets and bathrooms.
The food, according to my mom is really good and she likes it.
I have already recommended this community
Anonymous - Family/friend
Memory Care
August 15, 2020
Thankful Dad’s Safe and Happy
Our father lives at Rock Run - MC. He is happy and healthy. The staff treats him like family and he seems very comfortable with them. Before COVID my family visited often and we were very impressed by the kindness shown to our father.
Neighborhoods around Rock Run Memory Care
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Frequently Asked Questions about Rock Run Memory Care
Rock Run Memory Care offers Studio and Semi-Private. Learn more.
A Place for Mom has scored Rock Run Memory Care 6.9 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (815) 725-2364 to reach a resident at Rock Run Memory Care.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
- Tour any listed location to confirm the accuracy of the community description
- Confirm that the community offers services that are required for the senior’s specific needs and budget
- Check additional licensing and state audit information
If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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