Raincross at Riverside

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Raincross at Riverside

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Great communication, caring, helpful. The staff who applicants work with initially to sign up are wonderful too - communicate quickly and helpful. However, once we signed up there was zero communication. Follow-ups that were promised were not fulfilled. It was disappointing- felt that once we were in the door that level of communication dropped. Administrative staff had poor communication and follow through. When my mother passed and we were trying to wrap up the contract and get a check on the credit her account had, we'd have to call and email multiple times. Phone calls were not returned, emails were unanswered. Housekeeping was consistent and the facility was well stocked. The facility was visually appealing and looked clean and well kept. Move in process: staff members readily available and attentive to answer questions and sign contract. Post contract signing there isn't a dedicated person or department to go to with questions. When we reached out to the employees who worked with us when we initially sign up, emails and phone calls were unanswered. Meals were good and accommodated varying nutritional/dietary needs. Alternative meals available if residents could not or did not like a menu item. An improvement to suggest would be to communicate with families in a timely manner and have a contact point person post initial registration. ","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Review for Raincross at Riverside a Watermark Retirement Community","reviewContent":"It is a great place to live and yes I would recommend people to go there. The staff is wonderful and caring. My mother loves living there.","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Perfect fit for my mother.","reviewContent":"I would give them a 5 in all categories. The place is awesome and the perfect place for my mother.\nEveryone on staff seems to have my mother's best interest in mind at all times and the quality of care is top notch. \n","reviewerDisplayName":"Scott L","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Beautiful residence. Caring Staff","reviewContent":"Staff was very helpful and caring. Especially during difficult times. They were very supportive. If I could have afforded to keep my family member there after he took a serious fall and required more hands on care, I would have kept him there. His belongings never went missing another than a pair of reading glasses. \n","reviewerDisplayName":"Olga ","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Our Experience","reviewContent":"There are a few excellent caregivers. However, the response time to the residents is slow. They don't have enough caregivers for the amount of residents (some needing more care than others.) They also don't truly offer a diabetic menu. ","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"genuine loving staff, safe environment, blessed to have found Raincross ","reviewContent":"Staff is kind, loving and helpful, Momma says she loves all of them. I appreciate all of them for being my hands and feet when I can not be there.\nI love that she feels safe and loved. \nBlessed to have them all.","reviewerDisplayName":"Deanna H","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Raincross at Riverside review ","reviewContent":"What we like the most about the Raincross at Riverside is the friendly and helpful staff members . 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143299

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5232 Central Ave, Riverside, CA 92504

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92504

Riverside

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2024

At Raincross at Riverside, you'll find yourself surrounded by beautifully manicured grounds and resort-style amenities, such as a restaurant style dining, social activities and a full service beauty salon. Located nearby are restaurants, shopping, medical centers and houses of worship for your convenience.

At Raincross at Riverside, you'll find yourself surrounded by beautifully manicured grounds and resort-style amenities, such as a restaurant style dining, social activities and a full service beauty salon. Located nearby are restaurants, shopping, medical centers and houses of worship for your convenience.

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