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41795 Twelve Mile Rd, Novi, MI 48377
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24 reviews
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Darlene C
-
Child of resident/client
5.0
The Best Around
This place is simply amazing because of the wonderful staff, caring on site management, wonderful food service, incredible activities staff and remarkable PT. Granted they are at times understaffed as is every facility but when they are every person on the staff from the Executive Director down pitches in to help. The Executive Director [name removed] is remarkable they not only cared for our mom while she was there…they cared for us and did everything they could to make our stay exceptional. They literally saved my mom’s life.
About the facility Novi Lakes Health Campus
Novi Lakes Health Campus in Novi, MI is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.
Senior living options offered
Assisted Living
Adult Day Services
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Amenities at Novi Lakes Health Campus
Healthcare Services
- Staffing & Ancillary Services
- Memory Care
- Incontinence Care
- Diabetic Care
- Medication Management
- Non-Ambulatory Care
Meals & Dining
- Organic
- Anytime Dining
- Low / No Sodium
- Gluten-free
- Guest Meals
- Professional Chef
- Restaurant Style Dining
- Room Service
- No Sugar
- International Cuisine
- Vegetarian
- Meals Provided
- Special Dining Programs
Room Amenities
- Respite or Short Term Stays Offered
- Kitchenette
- Handicap Accessible
- Wi-Fi/high-speed internet
- Air Conditioned
- Ground Floor Units
- Cable or Satellite TV
Community Amenities
On-site dining options
- Private Dining Room
- Café or Bistro
Transportation & parking
- Transportation at Cost
- Complimentary Transportation
- Resident Parking Available
- Uncovered Parking
Common areas
- TV Lounge
- Computer or Media Center
- Meeting Room
- Barber Shop
- Beauty Salon
- Indoor Common Areas
- Library
- Central Fireplace
- Outdoor Common Areas
- Outside Patio
Recreational areas
- Arts and Crafts Center
- Golf Course or Putting Green
- Jacuzzi
- Fitness Center
- Raised Garden Beds
- Billiards Lounge
- Game Room
Services
- Laundry Service / Drycleaning
- Beautician
- Housekeeping
Languages spoken
- English
Activities
- BBQs or Picnics
- Live Well Programs
- Day Trips and Outings
- Art Classes
- Live Musical Performances
- Birthday Parties
- Wine Tasting
- Yoga / Chair Yoga
- Sensory-based Programs
- Pet-focused Programs
- Reminiscence Programs
- Community Service Programs
- Educational Speakers / Life Long Learning
- Brain fitness / Dakim
- Trivia Games
- Wii Bowling
- Devotional Activities Offsite
- Activities Off-site
- Holiday Parties
- Live Dance or Theater Performances
- Happy Hour
- Karaoke
- Stretching Classes
- Gardening Club
- Cooking Classes
- Activities On-site
- Dances
- Intergenerational Programs
Compare
Novi Lakes Health Campus
41795 Twelve Mile Rd, Novi, MI 48377
Serenity Elderly Care
27816 Kendallwood Dr, Farmington Hills, MI 48334
StoryPoint Novi
42400 12 W Mile Rd, Novi, MI 48377
Addington Place Memory Care Northville
42010 W Seven Mile Rd, Northville, MI 48167
Review score not available
10
Review score
52 reviews
10
Review score
52 reviews
5 star
96%
4 star
4%
3 star
0%
2 star
0%
1 star
0%
9.5
Review score
37 reviews
9.5
Review score
37 reviews
5 star
64%
4 star
22%
3 star
11%
2 star
0%
1 star
3%
9.4
Review score
17 reviews
9.4
Review score
17 reviews
5 star
70%
4 star
24%
3 star
0%
2 star
0%
1 star
6%
Studio
--Studio
--Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
--1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
--2 bedrooms
--2 bedrooms
--2 bedrooms
Starting at $X,XXX/mo2 bedrooms
--Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
No
Pet friendly
No
Pet friendly
Yes
Pet friendly
No
Care types offered
2
Assisted Living, Adult Day Services
Care types offered
2
Memory Care, Residential Care Home
Care types offered
3
Assisted Living, Memory Care, Independent Living
Care types offered
1
Memory Care
Reviews
for Novi Lakes Health Campus
24 reviews
Write a review5 star
50%
4 star
13%
3 star
8%
2 star
4%
1 star
25%
A Place for Mom has scored Novi Lakes Health Campus with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Novi Lakes Health Campus has 24 reviews with an average "overall experience" of 3.4 out of 5.
Overall Rating
3.4
Cleanliness
3.7
Friendliness
3.5
Care Services
3.5
Staff
5.0
Meals & Dining
5.0
Activities
3.4
Value for Cost
3.4
A Place for Mom has scored Novi Lakes Health Campus with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Novi Lakes Health Campus has 24 reviews with an average "overall experience" of 3.4 out of 5.
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Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 24 reviews
Darlene C - Family/friend
Assisted Living
June 23, 2022
The Best Around
This place is simply amazing because of the wonderful staff, caring on site management, wonderful food service, incredible activities staff and remarkable PT. Granted they are at times understaffed as is every facility but when they are every person on the staff from the Executive Director down pitches in to help. The Executive Director [name removed] is remarkable they not only cared for our mom while she was there…they cared for us and did everything they could to make our stay exceptional. They literally saved my mom’s life.
Lanney smithen - Family/friend
Adult Day Services
January 31, 2020
No care
Horrible place for my grandma. They ignored her care constantly & nurses were very rude. Will not take any family member there ever again. Would highly NOT recommend.
Lakeisha J. - Family/friend
Adult Day Services
December 10, 2019
Smoke and Mirrors
This place needs to be shut down, my grandfather was here and the service is non-existent. The workers have a terrible attitude and no family member should be left in their care. Lots of show this place and zero action. They need to be reported to the health department for so much negligence.
Anonymous - Family/friend
Adult Day Services
September 15, 2019
My 87 year old Mother had a 4 week stay following a hip fracture. PT, OT, Speech Tx very good. Attractive new facility, but the building does not provide patient care. Poor staffing, unfriendly, unhelpful, sometimes rude staff. I was told once to go search for help down the other halls myself. Another time, the nurse told me she had 14 patients to medicate before she could help; she did not offer to find alternative help. I'm an RN myself and these responses by nurses was appalling. I found my Mom left in the dining room by herself two days after the hip surgery, she was trying to move herself; no one ever returned for her. Immediately post op, I was there 2 hours with her and no one checked on her, no one brought ice for her hip, they did not check on her in her room or offer her liquids, she was like a sack of potatoes left on her bed. I left messages for upper management regarding these happenings, but no response. While I was told NL staff would help with paperwork, appointment, and transportation, I did it all myself. There were activities, though I'm not sure staff made sure residents were transported to participate. Food was decent. The NPs were helpful; we did not have contact with the MD. Nursing and staffing always are the weak link in the care facilities. There is a lot of room for improvement. I would've expected excellence. I agree with review above; OK for a short stay if your loved one has good cognition and can communicate their needs.
Sarah Rau - Family/friend
Adult Day Services
August 13, 2019
My dad made it home because of Novi Lakes
My dad had a wonderful stay. I never thought I would be able to take him home again, but he's home now because of the great care the staff takes of their residents. I would recommend this place!
Steve - Family/friend
Adult Day Services
February 7, 2019
If your loved one’s mind is still semi-sharp, and it’s a temporary stay, this place is fine. The PT/OT is very good, the food is ok (ok is great in comparison to other places), and the staff is luke warm friendly enough. My mom can hit the red button all night long and make sure she gets the care she needs. Also, I’m in there every day pressing the flesh with aides, nurses, and admin staff.
If: 1) my mom had serious cognitive issues; 2) It was a long term stay; 3) I wasn’t able to visit on almost a daily basis; I would look elsewhere.
Anonymous - Family/friend
Adult Day Services
December 14, 2018
Poor Service
I am visiting my God-Mother, it's 8:30 pm and [name removed], the [date removed] nurse on duty has yet to give my God-Mother her medicine. When I went out to inquire, she was sitting with [name removed] talking and playing on her phone. This is totally unacceptable!!! My God-Mother takes her medicine at 7:15-7:30 pm and it is now 8:27 pm. She has dementia and NEEDS to be on a schedule. I plan to call the Executive Director, [name removed] in the morning [date removed]. I am totally dissatisfied. Communication is poor.
Don't bring your family members here! The staff is lazy, they don't communicate with family and the care is marginal. Glad my God-Mother is only here at Novi Lakes for rehab and for a short time.
Anonymous - Family/friend
Adult Day Services
August 9, 2018
Don’t go there!
My mother may die because her surgical wound is not being cared for. The house doctor is wonderful and insisted on cleanliness and changing of dressing but the staff didn’t follow through. As this is life-threatening now, we have to address this. I wouldn’t recommend this facility to anyone.
Patrick Skaja - Resident/client
Adult Day Services
June 7, 2018
Review of Novi Lakes Health Campus
Novi lakes had done pretty well so far! Staff very friendly and attentive. Enjoy working with staff members!
Anonymous - Resident/client
Adult Day Services
May 25, 2018
Review of Novi Lakes Health Campus
The staff has been wonderful. The food is good too. We have a lot of choices.
Anonymous - Family/friend
Adult Day Services
May 25, 2018
Review of Novi Lakes Health Campus
Beautiful community. Residents are well cared for by a friendly, caring staff.
Lois Williams - Resident/client
Adult Day Services
May 25, 2018
Review of Novi Lakes Health Campus
I am very satisfied with the staff. The meals are great. The therapy team is really good too.
Ronald Bebes - Resident/client
Adult Day Services
May 25, 2018
Review of Novi Lakes Health Campus
I believe progress is being made to make this a good facility.
Jessie Aston - Resident/client
Adult Day Services
May 25, 2018
Review of Novi Lakes Health Campus
I love this place! To me it's as close to perfect as can be! I just love the people, they are all more than willing to help me when I need it!
Pat Beher - Family/friend
Adult Day Services
May 25, 2018
Review of Novi Lakes Health Campus
I think the residents need more attention to their personal hygiene. I think the therapy dept. does a wonderful job. The office does a great job too.
Karen W - Family/friend
Adult Day Services
May 25, 2018
Review of Novi Lakes Health Campus
My mom has been here for about 1 1/2 yrs. The staff is very friendly and caring. They have lots of activities for mom to do.
There has been some turnover in staff lately but they are handling it professionally.
Larry Zook - Family/friend
Adult Day Services
May 25, 2018
Review of Novi Lakes Health Campus
My mom has been here since January and really likes it. Her family including me appreciates the kind care she recieves. Great, caring and kind team all!
Charles Ron Horvath - Resident/client
Adult Day Services
May 25, 2018
Review of Novi Lakes Health Campus
Great staff, very friendly workers, excellent food services, good medical nurses, activities are fun and everyday is something new. Resonable prices and billing is acsesible at all times.
Richard Rytel - Resident/client
Adult Day Services
May 25, 2018
Review of Novi Lakes Health Campus
95% of the people are absolutely friendly, pleasant to work with. The residents are also very friendly and approachable.
Gloria Straub - Resident/client
Adult Day Services
May 25, 2018
Review of Novi Lakes Health Campus
I like how nice the staff is to me. My therapy services have been wonderful. My favorite food are made on a regular basis and my eggs are made to order every morning.
Neighborhoods around Novi Lakes Health Campus
See what the neighborhood has to offer and what’s nearby:
Tips for evaluating your community options
Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:
Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.
Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.
Know the Michigan regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about Michigan regulations for Assisted Living.
Frequently Asked Questions about Novi Lakes Health Campus
Novi Lakes Health Campus offers Studio and Semi-Private. Learn more.
Call (248) 449-1655 to reach a resident at Novi Lakes Health Campus.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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