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10735 Bogie Lake Rd, Commerce, MI 48382
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5 reviews
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Anonymous
-
Family/friend
5.0
Excellent, Caring and Responsive Staff
The people at Westlake have been excellent. They are so kind and caring. They are very responsive to family questions and attentive to the needs of the residents. The food is very well done, the place has a warm, homey, comfortable feel, it's clean, they have a lot of activities there, and I find that it is in a very convenient location for my father, my sisters, and I to visit easily. My father even plans to move in to the new independent living area they are building there right now. I would definitely recommend Westlake to others.
About the facility Westlake Health Campus
Westlake Health Campus in Commerce, MI is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.
Senior living options offered
Assisted Living
Memory Care
Independent Living
Adult Day Services
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Amenities at Westlake Health Campus
Healthcare Services
- Incontinence Care
- Memory Care
- Staffing & Ancillary Services
- Diabetic Care
- Non-Ambulatory Care
- Medication Management
Meals & Dining
- Guest Meals
- Room Service
- Professional Chef
- Restaurant Style Dining
- Low / No Sodium
- Special Dining Programs
- Vegan
- Vegetarian
- Meals Provided
- No Sugar
Room Amenities
- Ground Floor Units
- Bath Tubs
- Kitchenette
- Air Conditioned
- Wi-Fi/high-speed internet
- Respite or Short Term Stays Offered
- Full kitchen
- Cable or Satellite TV
Community Amenities
On-site dining options
- Private Dining Room
Transportation & parking
- Transportation at Cost
- Resident Parking Available
- Uncovered Parking
Pets
- Cats Allowed
- Dogs Allowed
Common areas
- Indoor Common Areas
- Beauty Salon
- Main Street Shops
- Meeting Room
- Barber Shop
- Outdoor Common Areas
- Outside Patio
- TV Lounge
- Central Fireplace
- Indoor Atrium
- Library
Recreational areas
- Arts and Crafts Center
- Golf Course or Putting Green
- Piano or Organ
- Billiards Lounge
- Raised Garden Beds
- Fitness Center
Services
- Laundry Service / Drycleaning
- Grocery Shopping and Errands
- Housekeeping
- Beautician
Languages spoken
- English
Activities
- Wii Bowling
- Brain fitness / Dakim
- Trivia Games
- Reminiscence Programs
- Forever Fit
- Yoga / Chair Yoga
- Sensory-based Programs
- Devotional Activities On-Site
- Pet-focused Programs
- Tai Chi
- Live Musical Performances
- Birthday Parties
- Wine Tasting
- Live Well Programs
- Day Trips and Outings
- Art Classes
- Visiting Chaplain or Priest
- BBQs or Picnics
- Dances
- Intergenerational Programs
- Activities On-site
- Cooking Classes
- Stretching Classes
- Gardening Club
- Karaoke
- Protestant Services
- Catholic Services
- Happy Hour
- Holiday Parties
- Live Dance or Theater Performances
- Activities Off-site
Compare
Westlake Health Campus
10735 Bogie Lake Rd, Commerce, MI 48382
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Review score not available
10
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52 reviews
10
Review score
52 reviews
5 star
96%
4 star
4%
3 star
0%
2 star
0%
1 star
0%
9.8
Review score
53 reviews
9.8
Review score
53 reviews
5 star
63%
4 star
25%
3 star
8%
2 star
2%
1 star
2%
9.5
Review score
32 reviews
9.5
Review score
32 reviews
5 star
65%
4 star
22%
3 star
13%
2 star
0%
1 star
0%
Studio
--Studio
--Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
--1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
--2 bedrooms
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/moActive promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
No
Pet friendly
Yes
Pet friendly
Yes
Care types offered
4
Assisted Living, Memory Care, Independent Living, Adult Day Services
Care types offered
2
Memory Care, Residential Care Home
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Assisted Living, Memory Care
Reviews
for Westlake Health Campus
5 reviews
Write a review5 star
40%
4 star
20%
3 star
0%
2 star
0%
1 star
40%
A Place for Mom has scored Westlake Health Campus with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Westlake Health Campus has 5 reviews with an average "overall experience" of 3 out of 5.
Overall Rating
3.0
Cleanliness
3.6
Friendliness
3.0
Care Services
3.0
Staff
Meals & Dining
Activities
3.0
Value for Cost
3.5
A Place for Mom has scored Westlake Health Campus with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Westlake Health Campus has 5 reviews with an average "overall experience" of 3 out of 5.
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1-5 of 5 reviews
Anonymous - Family/friend
Memory Care
August 14, 2018
Terrible communication
I've worked in health care for 20 years, 10 as a therapist working with clients with dementia and tbi and I've never witnessed such disrespect as I have with Trilogy's West Lake Health Campus in Commerce. After 12 weeks of help caring for my mother in-law, they told us they felt she was too "busy" for them as she would not just "sit". When we asked to have a meeting to discuss strategies to help (fidget tasks, medication adjustment, etc) and speak to a manager we were told we would receive a call. 3 weeks later, we get the call while at work from [Name removed] (Divisional Assistant Vice President) saying if we don't come get my MIL within an hour, adult protective services would be called on us. When I confronted her on not calling to discuss options for my MIL, she stated she DID NOT need to call me back. They left my family high and dry with out offering any help or assistance. Caring for a family member with dementia is hard enough, without being treated with such cold and harsh disrespect.
My advice is, don't take your family member there if they have dementia and won't just "sit". The staff doesn't want to take the time to work with them and they will leave you scrambling for care.
*I also placed a call into their compliance center and was promised a call back. Still waiting.
Anonymous - Family/friend
Memory Care
August 14, 2018
Terrible communication
I've worked in health care for 20 years, 10 as a therapist working with clients with dementia and tbi and I've never witnessed such disrespect as I have with Trilogy's West Lake Health Campus in Commerce. After 12 weeks of help caring for my mother in-law, they told us they felt she was too "busy" for them as she would not just "sit". When we asked to have a meeting to discuss strategies to help (fidget tasks, medication adjustment, etc) and speak to a manager we were told we would receive a call. 3 weeks later, we get the call while at work from [name removed] (Divisional Assistant Vice President) saying if we don't come get my MIL within an hour, adult protective services would be called on us. When I confronted her on not calling to discuss options for my MIL, she stated she DID NOT need to call me back. They left my family high and dry with out offering any help or assistance. Caring for a family member with dementia is hard enough, without being treated with such cold and harsh disrespect.
My advice is, don't take your family member there if they have dementia and won't just "sit". The staff doesn't want to take the time to work with them and they will leave you scrambling for care.
*I also placed a call into their compliance center and was promised a call back. Still waiting.
Anonymous - Toured community
Memory Care
May 5, 2018
Visited and toured the campus. Very impressed with this facility. Would love my mother to move here but the hard part is convincing her to leave her home in Gaylord. I plan on taking her to see it when she comes to visit me In the near future.
Anonymous - Family/friend
Memory Care
November 8, 2017
Excellent, Caring and Responsive Staff
The people at Westlake have been excellent. They are so kind and caring. They are very responsive to family questions and attentive to the needs of the residents. The food is very well done, the place has a warm, homey, comfortable feel, it's clean, they have a lot of activities there, and I find that it is in a very convenient location for my father, my sisters, and I to visit easily. My father even plans to move in to the new independent living area they are building there right now. I would definitely recommend Westlake to others.
Anonymous - Family/friend
Memory Care
October 20, 2017
Overpriced and not always helpful.
I chose this community because it’s close to my church, but there have been a few issues I’ve run into. My wife sometimes requires a bit more care than normal and because of this, they’re trying to nickel and dime us for everything. This place is big and beautiful and the staff is pretty good, but they have a lot to do. I have to remind them to do things a lot. For example, there’s a picture we’ve wanted them to help us hang up and each time we ask, they say they’ll get to it. But I’ve had to ask them 3 times so far and still no help. The food is pretty good but a fair amount of it is fried. They’re really short on vegetables and could use a lot more, though they have plenty of protein. I know my wife would eat more vegetables and I’d like to see more of that on her plate. The place seems pretty clean and they have a lot of activities. People come in and sing, they have crossword puzzles, TV, and they’ll take them out for outings but it’s up to the day nurse to decide who gets to go out. If I want to take my wife out, though, I can just go and get her no problem. I want to say I would recommend this place for others and if you have a lot of money, then yeah I recommend them. It’s a new facility, there’s a lot of room, and they keep the residents pretty active. But if they keep raising the rates, it’s going to be overpriced.
Viewing 1-5 out of 5 reviews
Neighborhoods around Westlake Health Campus
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Tips for evaluating your community options
Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:
Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.
Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.
Know the Michigan regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about Michigan regulations for Assisted Living.
Frequently Asked Questions about Westlake Health Campus
Westlake Health Campus offers Studio and Semi-Private. Learn more.
Call (248) 363-9400 to reach a resident at Westlake Health Campus.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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