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Holiday Willow Grove

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10043 Idlewild Road, Matthews, NC 28105

8.7
Review score
80 reviews
Add review
8.7
Review score
80 reviews
5 star
51%
4 star
26%
3 star
14%
2 star
6%
1 star
3%
See all reviews
8.9
Review score
6499 reviews
97 facilities
For pricing & availability:
(866) 374-4058
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Holiday Willow Grove
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Holiday Willow Grove
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Mark S
-
Child of resident/client
5.0
Best Decision For My Dad
If you feel guilty for asking your parent to consider moving out of their home, I did too. That was until it finally happened and now the only regret I have is not doing it sooner. Holiday Willow Grove is the best thing that has happened for my Dad since my mother passed. I never thought I

About the facility
Holiday Willow Grove

Spend your retirement years in the serenity of Holiday Willow Grove — a Holiday Retirement community offering great amenities, independent living services, and a supportive atmosphere. This craftsman-style community is settled in the quiet countryside of Matthews, North Carolina, just across the street from Idlewild Road Park. Holiday Willow Grove is central to Carolinas Medical Center, SouthPark Mall, and the Old Town Matthews City Center. Many golf courses and scenic parks are nearby as well.

The community’s thoughtfully designed common areas are carpeted and cozy. Broad windows allow an abundance of natural light, and homelike decor creates a warm and welcoming ambiance. Spend the day tending to plants in the courtyard’s raised planters or unwinding in the quiet library. To make it even better, Holiday Willow Grove is pet-friendly!

Great Place to Work Institute has even honored Holiday Willow Grove with a certification as a Great Place to Work® for the 2022-2023 awards. Live better, age more successfully, and stay independent longer at Holiday Willow Grove!

Community Details

At Holiday Willow Grove, they offer a wide variety of convenient services — regular housekeeping, light linen, maintenance, and scheduled transportation — so you can spend less time worrying about household chores and more time with...

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Senior living options offered

Independent Living

Pricing
for Holiday Willow Grove

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
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Holiday Willow Grove
Holiday Willow Grove

10043 Idlewild Road, Matthews, NC 28105

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Review score
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9.2
Review score
71 reviews
5 star
56%
4 star
32%
3 star
8%
2 star
3%
1 star
1%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo

Active promotion

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Reduces entrance fees required upon move in

Room Discount

Lowers your rent by a dollar amount or percentage.

Active promotion

No

Active promotion

Room Discount

Lowers your rent by a dollar amount or percentage.

Active promotion

Fee Discount

Reduces entrance fees required upon move in

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

1

Independent Living

Care types offered

1

Independent Living

Care types offered

2

Assisted Living, Independent Living

Care types offered

2

Assisted Living, Independent Living

Amenities
at Holiday Willow Grove

Healthcare Services

  • Medication Management
  • Staffing & Ancillary Services

Meals & Dining

  • Professional Chef
  • Restaurant Style Dining
  • Meals Provided
  • Low / No Sodium
  • Guest Meals
  • Room Service
  • No Sugar

Room Amenities

  • Garden View
  • Ground Floor Units
  • Air Conditioned
  • Private patio, deck, or balcony
  • Kitchenette
  • Bath Tubs
  • Wheelchair Accessible Showers
  • Wi-Fi/high-speed internet
  • Cable or Satellite TV
  • Handicap Accessible

Community Amenities

On-site dining options

  • Private Dining Room

Transportation & parking

  • Uncovered Parking
  • Transportation at Cost
  • Complimentary Transportation
  • Covered Parking
  • Resident Parking Available

Pets

  • Cats Allowed
  • Dogs Allowed

Common areas

  • Barber Shop
  • Central Fireplace
  • Meeting Room
  • Indoor Common Areas
  • Library
  • Beauty Salon
  • Computer or Media Center
  • Outside Patio
  • Outdoor Common Areas
  • Indoor Atrium
  • TV Lounge

Recreational areas

  • Fitness Center
  • Piano or Organ
  • Game Room
  • Raised Garden Beds

Services

  • Beautician
  • Grocery Shopping and Errands
  • Housekeeping
  • Laundry Service / Drycleaning

Languages spoken

  • English
  • American Sign Language

Activities

  • Choir / Singing Club
  • Activities On-site
  • Karaoke
  • Educational Speakers / Life Long Learning
  • Art Classes
  • Catholic Services
  • Holiday Parties
  • Book Club
  • Walking Club
  • Community Service Organizations
  • Cooking Club
  • Cards / Pinochle Club
  • Pet-focused Programs
  • Men's Club
  • Community Service Programs
  • Devotional Activities On-Site
  • Trivia Games
  • Bible Study Group
  • Bridge Club
  • Yoga / Chair Yoga
  • Live Musical Performances
  • Wii Bowling
  • Birthday Parties
  • Devotional Activities Offsite
  • Resident Band or Musicians
  • BBQs or Picnics
  • Wine Tasting
  • Protestant Services
  • Quilting or Sewing Club
  • Gardening Club
  • Current Events Club
  • Dances
  • Intergenerational Programs
  • Brain fitness / Dakim
  • Happy Hour
  • Live Dance or Theater Performances
  • Forever Fit
  • Day Trips and Outings
  • Cooking Classes
  • Activities Off-site
  • Live Well Programs
  • Christian Services
  • Tai Chi
  • Stretching Classes

Reviews

for Holiday Willow Grove

8.7Review score80 reviews
8.7
Review score
80 reviews
5 star
51%
4 star
26%
3 star
14%
2 star
6%
1 star
3%
Holiday by Atria
8.9
Review score6499 reviews97 communities
Write a review
A Place for Mom has scored Holiday Willow Grove with 8.7 out of 10 using our proprietary review score based on 25 reviews in the last 2 years. Over all time, Holiday Willow Grove has 80 reviews with an average "overall experience" of 4.1 out of 5.
Overall Rating
4.1
Cleanliness
4.4
Friendliness
4.4
Care Services
4.2
Staff
4.2
Meals & Dining
3.7
Activities
4.1
Value for Cost
4.2
A Place for Mom has scored Holiday Willow Grove with 8.7 out of 10 using our proprietary review score based on 25 reviews in the last 2 years. Over all time, Holiday Willow Grove has 80 reviews with an average "overall experience" of 4.1 out of 5.
Parent company
Holiday by Atria
8.9
Review score6499 reviews97 communities
Logo for Holiday by Atria
Filters
Overall Experience
Date Submitted
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Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 80 reviews
Anonymous - Family/friend
Independent Living
September 24, 2024
5.0
Verified Review
Willow Grove Review
My mom has been extremely happy at Holiday Willow Grove.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
4
Meals & Dining
4
Activities
5
Value for Cost
5
Mark S - Family/friend
Independent Living
September 23, 2024
5.0
Best Decision For My Dad
If you feel guilty for asking your parent to consider moving out of their home, I did too. That was until it finally happened and now the only regret I have is not doing it sooner. Holiday Willow Grove is the best thing that has happened for my Dad since my mother passed. I never thought I could convince my Dad to leave what he felt was the only thing he had left of my Mom. After I found the courage to have a difficult conversation with my Dad, he finally agreed to look at the place. He made it clear he was not making any decisions and was only going so I would stop bringing it up. We met with [name removed] who showed us around and made everything make sense to my Dad. It was 5 minutes into our tour that my Dad cracked a joke to one of the other men that live there. I was shocked. [name removed], who organizes the activities made my Dad laugh so hard I thought I had to be dreaming. All that to say my Dad had his apartment picked out before we left. Thank you Holiday Willow Grove.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Kathy - Family/friend
Independent Living
September 20, 2024
2.0
Verified Review
Beware of willow grove. They don't deliver as advertised
Willow grove was sold to me as an assisted living. No way in hell is it! They tried collecting money after my aunt was moved out . We fought about it and until I threatened a law suit for false advertising, they weren't backing down. Once I mentioned getting an attorney, they backed off AND changed their website from Assisted Living to Independent Living.
Cleanliness
3
Friendliness
3
Care Services
2
Staff
2
Meals & Dining
4
Value for Cost
1
Anonymous - Family/friend
Independent Living
September 13, 2024
5.0
Verified Review
Holiday Willow Grove review
My brother was at Willow Grove until the end of [date removed]. He decided to move to Nashville to be near his daughter and granddaughter and died 4 weeks later.
Cleanliness
4
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Value for Cost
5
Anonymous - Family/friend
Independent Living
August 26, 2024
4.0
Verified Review
Review for Holiday Willow Grove
All independent facilities are expensive. Be prepared for after 1 year rent can increase [fee removed] more. I negotiated and only had an increase of [fee removed]. Any increases should not be more than social security increases.
Cleanliness
4
Friendliness
4
Care Services
4
Staff
4
Meals & Dining
4
Activities
4
Value for Cost
4
Anonymous - Family/friend
Independent Living
June 13, 2024
4.0
Verified Review
Our Experience
My loved one was previously a resident at Holiday Willow Grove for a short time. Overall, the experience at this facility was good for my loved one. However, my loved one ultimately needed more care/attention and we had to move to a different place.
Cleanliness
4
Friendliness
5
Care Services
4
Staff
4
Meals & Dining
4
Activities
3
Value for Cost
3
Druann - Family/friend
Independent Living
June 4, 2024
2.0
Verified Review
Review for Holiday Willow Grove
Avoid Willow Grove as they sell you on services then do not provide.The vegetables were often overcooked. The food was too salty. My mother is a diabetic. She gained weight and her blood sugar count went up due to the high carbs in the diet.Many times the meals were served cold and late. Told she would have laundry access then after she moved in told she could only use it after hours. I am very disappointed with Willow Grove. I thought this was going to be a place that my mother would be happy but was miserable.
Cleanliness
2
Friendliness
2
Care Services
2
Staff
2
Meals & Dining
2
Activities
2
Value for Cost
2
Response from Holiday Willow Grove
June 11, 2024
Druann, thank you for sharing your feedback. The General Manager would appreciate the opportunity to discuss your concerns further. Please email me at CustomerService@AtriaSeniorLiving.com if you would like to be put in touch.
Anonymous - Family/friend
Independent Living
May 15, 2024
5.0
Verified Review
Recommended
Holiday Willow Grove is well maintained and updated. All staff and residents that we've encountered are very welcoming and friendly. Resident care appears to be a priority. I would and have already recommended this facility to others.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
4
Value for Cost
4
Mary G - Family/friend
Independent Living
April 15, 2024
4.0
Verified Review
Good value, a few areas for improvement
I think Willow Grove is a good value and more affordable compared to larger senior independent living communities. The renovations done in 2023 resulted in a very attractive lobby and fresh looking community spaces. Would like to see Willow Grove increase resident count, closer to full capacity. That would hopefully increase their operating budget, allowing them to staff up more, provide more activities, and importantly could offer better transportation services. The community bus driver is terrific, but hours are very limited. Would like to see bus transportation offered 8 am to 4 pm on weekdays and perhaps 1/2 days on Saturday/ Sunday. The staff at Willow Grove are very professional and try to be helpful. They do watch out for the residents. Right now. the kitchen that prepares meals for residents seems understaffed. The menu is very limited. The evening dinner meal is often very sparse. Food choices that appear on the printed menu are not always available. Would like to see WG increase the housekeeping somewhat because there have been many times when my mother's apartment does not get cleaned on schedule.
Cleanliness
4
Friendliness
5
Care Services
4
Staff
4
Meals & Dining
3
Activities
3
Value for Cost
5
Anonymous - Family/friend
Independent Living
March 19, 2024
5.0
Verified Review
Highly recommend Willow Grove
It's a nice place for loved ones looking for independence and some additional support! The employees are friendly and are very welcoming to individuals needs They could improve on the food by providing warm deliveries and options for all food preferences.
Cleanliness
4
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
2
Activities
5
Value for Cost
5
Anonymous - Family/friend
Independent Living
March 4, 2024
4.0
Verified Review
Recommended
My loved one is a resident at Holiday Willow Grove and I would recommend this facility to others.
Cleanliness
5
Friendliness
5
Staff
5
Activities
4
Value for Cost
4
Anonymous - Family/friend
Independent Living
February 20, 2024
4.0
Verified Review
successful transition to Independent living
my dad is very happy with the place. I do think his room is a little smaller than ideal for him. I know they have different floorplan sizes for each category. ( studio, one bedroom, two bedroom.) so it might be helpful to understand that upfront. It is a more rural location on the edge of Charlotte, which I thought was nice, but not so far from lots of things.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
4
Activities
4
Value for Cost
5
Dolly - Resident/client
Independent Living
February 19, 2024
3.0
Verified Review
Recommended
It feels like home already. The staff is is very nice and the residents are all so friendly. I can be alone in my room if I want to be or I can be out with others anytime. The food is usually very good. I would recommend this place to anyone.
Cleanliness
3
Friendliness
3
Care Services
4
Staff
5
Meals & Dining
4
Activities
3
Value for Cost
4
Kathy - Family/friend
Independent Living
October 25, 2023
5.0
Verified Review
Review for Holiday Willow Grove
Good first place for someone who could not longer live in town home alone. We picked this community because of the price, and available personal care assistance.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Kathy - Family/friend
Independent Living
October 24, 2023
3.0
Verified Review
It was pretty but definitely not as advertised. Might not recommend based on certain situations.
When it comes to the meals and dining service I cannot comment on that as I never ate the food. My aunt said it was good though. I am honestly very disappointed in the Holiday Willow Grove facility and staff. I was completely misled and upset that things were certainly not as verbally promised.
Cleanliness
3
Friendliness
3
Care Services
3
Staff
3
Activities
3
Value for Cost
3
Response from Holiday Willow Grove
November 3, 2023
Kathy, thank you for sharing your feedback. The Assistant General Manager would appreciate the opportunity to discuss your concerns with you further. I can also be reached at CustomerService@AtriaSeniorLiving.com for any future comments.
Anonymous - Resident/client
Independent Living
October 2, 2023
5.0
Verified Review
Review for Holiday Willow Grove
Cost is very reasonable, place is completely remodeled and residents treat you like family. I picked this community because of the cost.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Anonymous - Family/friend
Independent Living
August 17, 2023
5.0
Verified Review
Nice Place
My loved one is currently a resident at Holiday Willow Grove. Overall, her experience at this facility has been great. The cleanliness is okay. The friendliness and the staff are great. The care services, food and activities are good. Overall, Holiday Willow Grove is a nice place.
Cleanliness
3
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
4
Activities
4
Value for Cost
5
Anonymous - Family/friend
Independent Living
August 8, 2023
5.0
Verified Review
Well pleased
There were a couple small things that weren't quite as we expected, but overall we have been very pleased with Holiday Willow Grove, the staff has assisted us with our aunt's new and unique needs, and she is happy there. The cost has been as reasonable as we could expect for a senior living facility.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Anonymous - Family/friend
Independent Living
July 26, 2023
3.0
Verified Review
Willow Grove Review
We actually had my mom at Willow Grove. Their management changed 4 times in 14 months. They were so understaffed there were times breakfast was only prunes and a Danish. Boxed dinners. Over run by roaches. No activities, no transportation. We pulled her out a while ago and can only hope that they got their act together. It started out so good and within 3 months management and staff completely changed or fell apart.
Druann - Family/friend
Independent Living
July 12, 2023
2.0
Verified Review
Nice Place
It is a nice place, I feel she is safe, but we were told there were certain amenities that are not there. The staffing is friendly. We picked this community, because it was close to my sister pet friendly, bottom floor apartment, and it was near mom's church. It doesn't have all the amenities listed and the food needs improvements that are healthier for Seniors.
Cleanliness
2
Friendliness
2
Care Services
2
Staff
2
Meals & Dining
2
Activities
2
Value for Cost
2
Response from Holiday Willow Grove
July 20, 2023
Druann, thanks for reaching out. We appreciate your patience as we complete our ongoing renovations. I’d also like to invite you and your parent to our monthly Food for Thought meeting. Our chef is always open to feedback on our menu. If you’d like to talk more, the General Manager is always happy to speak with you and address any issues you may have directly. I’m also available at CustomerService@AtriaSeniorLiving.com.
Viewing 1-20 out of 80 reviews

Neighborhoods
around Holiday Willow Grove

See what the neighborhood has to offer and what’s nearby:
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Frequently Asked Questions
about Holiday Willow Grove

Holiday Willow Grove offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.

A Place for Mom has scored Holiday Willow Grove 8.7 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (704) 545-0009 to reach a resident at Holiday Willow Grove.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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