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17801 West Rd, Houston, TX 77095
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BJ Fairfield
-
Spouse or partner of resident/client
5.0
Cypress Assisted Living Review
The staff and caregivers at the facility were very good. They came properly when called and tried to meet the needs of the patients.
I would definitely recommend Cypress assisted living to others looking for care.
About the facility Cypress Assisted Living IV
The Heritage of Cy-Fair in Houston, Texas, is proud to provide exceptional assisted living memory care that truly makes a difference in our resident's lives. Our exclusive focus is on providing the best, research-based assisted living memory care for people with Alzheimer's or another form of dementia.
The Heritage of Cy-Fair has been recognized as JD Power's award winner in highest customer satisfaction providers in dementia care , the nation's leading senior living professional customer service organization. Our team of caregivers makes each day count at The Heritage of Cy-Fair. We begin with each resident's interests, history, and preferences, and fill his or her day with personalized experiences that promote cognition, calm, and moments of joy.
Visit The Heritage of Cy-Fair, and you'll notice the abundant natural light, wide hallways, a secure courtyard, and many other features, all carefully designed to create an environment that's safe, secure, and calming for our residents.
Because caring for those with dementia is the core of our business, every employee at The Heritage of Cy-Fair is trained in memory care. This includes both the team that works with our residents every day, as well as the corporate office staff.
Each resident's meals are also personalized according to...
The Heritage of Cy-Fair has been recognized as JD Power's award winner in highest customer satisfaction providers in dementia care , the nation's leading senior living professional customer service organization. Our team of caregivers makes each day count at The Heritage of Cy-Fair. We begin with each resident's interests, history, and preferences, and fill his or her day with personalized experiences that promote cognition, calm, and moments of joy.
Visit The Heritage of Cy-Fair, and you'll notice the abundant natural light, wide hallways, a secure courtyard, and many other features, all carefully designed to create an environment that's safe, secure, and calming for our residents.
Because caring for those with dementia is the core of our business, every employee at The Heritage of Cy-Fair is trained in memory care. This includes both the team that works with our residents every day, as well as the corporate office staff.
Each resident's meals are also personalized according to...
Read more
Senior living options offered
Memory Care
Pricing for Cypress Assisted Living IV
Total monthly costs depend on room type, select services, and the level of care needed.
Base fees by care type
Memory Care
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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Tours at Cypress Assisted Living IV
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Cypress Assisted Living IV
17801 West Rd, Houston, TX 77095
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Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/moActive promotion
No
Active promotion
Fee Discount
Reduces entrance fees required upon move in
Active promotion
No
Active promotion
Room Discount
Lowers your rent by a dollar amount or percentage.
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
1
Memory Care
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Assisted Living, Memory Care
Care types offered
3
Assisted Living, Memory Care, Independent Living
Amenities at Cypress Assisted Living IV
Healthcare Services
- High Acuity Care
- Staffing & Ancillary Services
- Medication Management
- Memory Care
- Incontinence Care
- Diabetic Care
- Non-Ambulatory Care
Meals & Dining
- Room Service
- No Sugar
- International Cuisine
- Meals Provided
- Special Dining Programs
- Kosher
- Low / No Sodium
- Gluten-free
- Restaurant Style Dining
- Guest Meals
- Vegetarian
Room Amenities
- Ground Floor Units
- Bath Tubs
- Wheelchair Accessible Showers
- Cable or Satellite TV
- Respite or Short Term Stays Offered
- Handicap Accessible
- Wi-Fi/high-speed internet
- Air Conditioned
Community Amenities
On-site dining options
- Private Dining Room
- Café or Bistro
Transportation & parking
- Uncovered Parking
Pets
- Dogs Allowed
- Cats Allowed
- Weight Limit (lbs)
Common areas
- TV Lounge
- Library
- Indoor Atrium
- Central Fireplace
- Outside Patio
- Outdoor Common Areas
- Computer or Media Center
- Meeting Room
- Barber Shop
- Beauty Salon
- Indoor Common Areas
Recreational areas
- Raised Garden Beds
- Game Room
- Piano or Organ
- Movie or Theater Room
- Arts and Crafts Center
Services
- Laundry Service / Drycleaning
- Beautician
- Housekeeping
Languages spoken
- Spanish
- English
Activities
- Holiday Parties
- Live Dance or Theater Performances
- Catholic Services
- Protestant Services
- Happy Hour
- Jewish Services
- Gardening Club
- Stretching Classes
- Resident Band or Musicians
- Activities On-site
- Intergenerational Programs
- BBQs or Picnics
- Art Classes
- Live Well Programs
- Live Musical Performances
- Birthday Parties
- Tai Chi
- Reminiscence Programs
- Brain fitness / Dakim
- Educational Speakers / Life Long Learning
- Wii Bowling
- Activities Off-site
- Karaoke
- Walking Club
- Cooking Classes
- Men's Club
- Dances
- Choir / Singing Club
- Cards / Pinochle Club
- Visiting Chaplain or Priest
- Other Religious Services
- Day Trips and Outings
- Bible Study Group
- Devotional Activities On-Site
- Yoga / Chair Yoga
- Sensory-based Programs
- Visiting Rabbi
- Pet-focused Programs
- Trivia Games
Reviews
for Cypress Assisted Living IV
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A Place for Mom has scored Cypress Assisted Living IV with 9 out of 10 using our proprietary review score based on 6 reviews in the last 2 years. Over all time, Cypress Assisted Living IV has 37 reviews with an average "overall experience" of 4.3 out of 5.
Overall Rating
4.3
Cleanliness
4.4
Friendliness
4.3
Care Services
4.3
Staff
5.0
Meals & Dining
4.8
Activities
4.4
Value for Cost
4.3
A Place for Mom has scored Cypress Assisted Living IV with 9 out of 10 using our proprietary review score based on 6 reviews in the last 2 years. Over all time, Cypress Assisted Living IV has 37 reviews with an average "overall experience" of 4.3 out of 5.
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1-20 of 37 reviews
BJ Fairfield - Family/friend
Memory Care
November 28, 2023
Cypress Assisted Living Review
The staff and caregivers at the facility were very good. They came properly when called and tried to meet the needs of the patients.
I would definitely recommend Cypress assisted living to others looking for care.
Kathryn - Family/friend
Memory Care
November 2, 2023
Review for Cypress Assisted Living IV
Smaller size so more attention to my loved one. Close to my home. Reputation of owner. It is a loving community that is responsive to residents and family. I would recommend.
Anonymous - Family/friend
Memory Care
August 24, 2023
Caring friendly staff
Noted staff dissatisfaction with leadership who appear sometimes disengaged. The facility very clean, not smelly. Staff very friendly & willing to assist change of staff frequent but all have beavery kind & efficient. For quality of care some what over priced for assist provided, short staffing sometimes, mix up clothes between residents. The meals have gotten better with more mechanical soft & finger foods as my husband forgets how to use utensils. When it comes to the activities they try very hard with TV, music. Painting, games, need more action or movement & tv programs to more sports or outdoor scenery for males
anonymous - Toured community
Memory Care
March 27, 2023
Tour experience
We toured with The Heritage at Cy Fair. To us it felt more like a hospital and was larger. We were looking for a place that felt more like home and was easy to navigate.
Anonymous - Toured community
Memory Care
March 17, 2023
My tour of The Heritage of Cy Fair
I toured The Heritage of Cy Fair and it was really nice and big. There were only 10 residents when I toured. They had employees to cover everything needed. They had had a recent placement of new management and new employees. They offered a fantastic incentive to come and live there, however my concern was that not enough people would take advantage. In the back of my mind, I was concerned that I would have to move my loved one again if more people didn't come to live there.
Kearney F - Family/friend
Memory Care
January 10, 2023
very friendly helpful staff
I have a family member here for over a year and I am impressed with the care and compassion the staff gives him. There is always activities going and the I really enjoy be part of the activities. The nurse is always quick to reply with any problems that may occur. The ED is so friendly and helpful and always engaging with the residence. I recommend Cypress Assisted Living IV.
anonymous - Toured community
Memory Care
August 8, 2022
Tour experience
We toured with The Heritage of Cy Fair and they gave us a great tour with a lot of good information. I just did not get that feeling that I was looking for - it was not the right fit for us.
Response from Cypress Assisted Living IV
August 11, 2022
Life is busy. Thank you for taking the time to visit us and leave us this review.
Sue - Family/friend
Memory Care
August 8, 2022
Glad I Found The Heritage
It's like my loved one has found a new family. The staff is very caring and very family-oriented. And their communication with me is good. The facility is very open and airy, and it exudes a happy feeling.
Response from Cypress Assisted Living IV
August 11, 2022
· Making your loved one smile makes us smile too. We’re so glad they’re here. Thanks for all your positive comments.
anonymous - Family/friend
Memory Care
January 11, 2022
The spouse of a dementia patient
We really like the design of the community like the hallways, the physical set up and the layout. The staff members and just how friendly they were really stood out to us. We would recommend The Addington Place to other families looking.
Response from Cypress Assisted Living IV
January 17, 2022
Thank you for recommending our community in your review! We’re glad we made your experience with us a great one. We know you have a lot of options and are thrilled you chose our community.
anonymous - Family/friend
Memory Care
September 29, 2021
Would not recommend
I am moving my loved one out of this facility. When I was sold the marketing person showed us all the shiny beautiful things. Once we moved in, none of those things happened that were promised. His clothes are being washed with other residents clothes. When he first got here he would ask to use the restroom, he no longer asks because they have taught him to urinate on himself because it was easier for them to change him than to take him to the bathroom. He fell a couple of times and no one ever notified me. It got to the point where I hired my own agency to come sit with him at night so I know he is being watched. Administration does nothing, when I have reached out I do not get any response. We went 2-3 times a day everyday for 3 months and this is what we saw, so I cannot imagine what it is hard to imagine what it is like for those who do not have any family to check on them. It has not been a good experience and I would not recommend them.
Response from Cypress Assisted Living IV
October 21, 2021
We take your comments seriously and encourage you to call 281-861-2590 at your earliest convenience. We would like the opportunity to discuss your concerns and experience more in depth. Thank you.
Mary - Family/friend
Memory Care
July 13, 2020
Great place for my mom
The staff truly do care which is most important to me From the director all the way to maintenance they are helpful, all really care, they are always open to any suggestions, they give great feedback, and always return my call if I have a question. My mom is happy, alert, and she looks well, It has been a great experience They know right who my mom is and who i am, and they make that connection. The food was always good and the sous chef is awesome.
Stephanie - Family/friend
Memory Care
September 10, 2019
Experience matters.
The staff and management makes a big difference.
Stephanie - Family/friend
Memory Care
September 10, 2019
Experience matters.
The staff and management makes a big difference.
Shelley Cole - Family/friend
Memory Care
July 15, 2019
Caregiver was caring and understanding during a difficult episode.
My Mother has lived at Autumn Leaves Cy Fair for several years. Over the years she has become more combative. Last week I had the sad occasion to see her during one of her episodes. She was verbally and physically abuse to her caregiver. The caregiver was nothing by kind and understanding. She was doing a very difficult job. Thank you Autumn Leaves for handling a very difficult situation with care and grace. [Name removed]
Vicki - Family/friend
Memory Care
January 16, 2019
Great Place !
My loved one has been at this community for a few months.
Her place is aways clean, and the people that live there are clean as well.
The management staff go above and beyound for the
seniors that live here and truly it feels like home.
I absolutley feel like my mother is being taken care of physically as well as emotionally.
Great Place !
Stephanie Stewart - Family/friend
Memory Care
July 24, 2017
Expected to pay extra for poor care
I brought my mom to Autumn Leaves Cy-Fair in the fall of [Removed]. My mom was ambulatory at the time and I was impressed with the facility, the staff, the activities provided and the level of care my mom received. The staff would play cards and dominoes with the residents until they were ready for evening medication. There was a nurse on staff until at least 10p and the administrative staff was there late in the evening. Things were absolutely great - until Feb/March if 2017.
Things started changing. The staff that used to be around were absent - especially in the evening hours. When I'd visit in the evenings, the residents were ""parked"" in the halls and sitting areas while the aides were sitting elsewhere on their iPads and telephones. The evening activities for the residents no longer existed. There was no longer a nurse available in the evenings. My mom's clothing, that used to be washed promptly and returned, now began to disappear.
In March, my mom had a medical crisis that left her bedridden. It was then that the real problems started. Some of the problems were as follows:
* My mom's door was left unlocked and/or propped open even though the policy was to keep the doors locked for the residents protection. Once my mom was immobile, this was extremely important because there was a younger male two doors down that would assault females. I know this from personal experience as he improperly touched me as I stood in the hall waiting on my mom to receive her meds. I complained to the staff and the aides, but the problem kept recurring.
* The evening and weekend aides were inattentive. I got there one evening and could hear my mom screaming ""help"" before I turned the corner to the hallway where her room was located. I went in her room and she told me she had activated her call button to be cleaned and was getting no response. I set the timer on my watch and waited for an aide to show up. Eight (8) minutes later, an aide showed up. She swung open the door and in a loud, harsh voice said ""I told you..."", then she saw me sitting in the chair and her whole attitude changed. She said my mom had just turned on the call button - then I showed her the timer.
* Shortly afterwards, the nurse from Hospice called me to let me know that when she arrived, my mom was in her own waste to the point it was drying on her skin. The nurse informed me that no aides came while she was attending to my mom.
* Aides retaliated against my mom after complaining to management. I don't know of [Removed], but they talked rough and ugly to my mom. Each complaint brought about a new confrontation.
* The director was not at the facility to address complaints and complaints told to the nurse and office managers were not relayed to the director.
After the aides verbally [Removed] [Removed], I began to fear that they would do other things to retaliate, so I removed her from the facility.
I called the corporate office to say what was going on and was directed to an employee that no longer worked for the company. After two weeks of leaving messages to the ex-employee, I was directed to the regional director who always has a full voicemail box and did not return my call until I spoke to the VP's assistant.
After all of the calls, complaints, etc., Autumn Leaves wants another full months rent saying that I should have talked to the director (Who was not there).
The nurse and the office staff said I talked to them ""once"" and the director said they never told her anything. They put you in a no win situation when your relative is not being properly taken care of and develop amnesia when confronted.
If you plan to put your loved one at this facility, go several times on different days. Talk to some of the other family members. Make sure the level of care is consistent and not just a show to promote the facility
Jennifer - Family/friend
Memory Care
July 19, 2017
Grateful
I am so grateful for the experience we have received at Autumn Leaves of Cy-Fair. It was such a tough decision to move my mother to a memory care community. I visited AL many times, and every time I was welcomed with genuine loving hospitality. I love the "homey" feeling I get with each visit. The relationships the staff has with residents and their families is amazing! My mother is so happy and well taken care of...love this place!
Response from Cypress Assisted Living IV
August 30, 2017
Thank you very much for your kind comments. We know having to make decisions around an Alzheimer's diagnosis can be difficult. Our staff members are genuinely compassionate and focused on helping during the transition to our community. We're so happy to add you and your Mother to the Autumn Leaves family!
Anonymous - Family/friend
Memory Care
June 28, 2017
Short term care for mom
We like this community for the care that we received. The staff was very nice and attentive. the variety of meals looked appealing. They offered nice activites that she enjoyed with the other residents. We were there for short term care. We would suggest that other families considered a tour the community for care for a loved one's needs.
Response from Cypress Assisted Living IV
August 30, 2017
Thank you for your kind comments.
Anonymous - Family/friend
Memory Care
June 26, 2017
Great Experience!!
My husband was only at this community for a short period of time while I had to go take care of something out of town but while he was there I was comfortable with the quality of care that he received. The staff where great and gave me a piece of mind while he was there. He really enjoyed the meals and had no complaints about the activities throughout the week. Overall we where pleased with the experience and would recommend it to anyone.
Response from Cypress Assisted Living IV
August 30, 2017
Thank you for your kind comments regarding our staff and our community. We work hard to find staff who are genuinely compassionate and focused on our residents.
Marie - Toured community
Memory Care
February 23, 2017
Peace of mind for the care of the loved one.
Thank God for Autumn Leaves!
Following my loved one's fall and subsequent hospitalization, finding a place that specializes in memory care became an urgent necessity. After visiting a few places with family members, we opted to choose Autumn Leaves of Cy-Fair as it left the best impression and the warmest welcome. Our questions were answered to our satisfaction.
The brightness and design of the facility was most attractive and the staff is truly caring for the residents.
Their programs are helping the residents to use and develop whatever skills they still possess. Their planned activities include visitation and religious services from nearby churches.
The location was also very important as it is close to home.
Response from Cypress Assisted Living IV
April 4, 2017
Thank you so much for your lovely comments. Our design focuses on the specific needs of our residents. Every choice, from colors to building design, is made with their needs in mind. Our entire staff takes pride in how Autumn Leaves of Cy-Fair looks and feels when you walk in.
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Frequently Asked Questions about Cypress Assisted Living IV
Cypress Assisted Living IV offers Studio, 1 Bedroom and Semi-Private. Learn more.
A Place for Mom has scored Cypress Assisted Living IV 9 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (832) 773-7555 to reach a resident at Cypress Assisted Living IV.
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