8199 Poplar Avenue, Germantown, TN 38138
Alex
Loved one of resident/client
Great community
Great community with friendly residents, wonderful staff, and amazing food! There are always so many fun and engaging activities going on throughout the day. Would highly recommend this community to all.
Read all reviewsCiel of Germantown
Find the perfect blend of comfort and convenience when you choose to reside at Ciel of Germantown. Here, residents have access to assisted living services, memory care, and independent living, all under one roof. With multiple levels of personalized care on-site, it’s easier than ever to reside near your loved one who may have different care needs. In addition to individualized care, residents can look forward to assistance with housekeeping, meal preparation, and home maintenance.
Residents in the early, middle, or late stages of dementia can find support through tailored and dynamic care. The caregivers are trained to help with medication management as well as activities of daily living like bathing and grooming, and can coordinate services with outside health care providers, if needed.Is safety a concern? You can rest assured that staff is available 24 hours a day, seven days a week to be alerted to an emergency, and an alert system is used throughout the community, too.
When you live at Ciel of Germantown, staff members will work with you directly to meet your daily needs. Some luxurious, on-site amenities that residents can look forward to include an indoor saltwater pool, a fitness center, a putting green, a sports...
Ciel of Germantown
Total monthly costs depend on room type, select services, and the level of care needed
Contact a local advisorGet a quote from your local advisor*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
for Ciel of Germantown
A Place for Mom has scored Ciel of Germantown with 8.9 out of 10 using our proprietary review score based on 13 reviews in the last 2 years. Over all time, Ciel of Germantown has 66 reviews with an average "overall experience" of 3.9 out of 5.
Anonymous
Independent LivingFamily/friend
August 10, 2026
Overall we pulled my in-laws out of there because the building was aging, everyone who worked there had been replaced or just let go. Staffing was deplorable. The food was not as advertised either.
Alex
Independent LivingFamily/friend
June 22, 2026
Great community with friendly residents, wonderful staff, and amazing food! There are always so many fun and engaging activities going on throughout the day. Would highly recommend this community to all.
Chip
Assisted LivingFamily/friend
March 19, 2026
The community is somewhat active. Often residents are waiting as people walk in to see who is getting visited. The food is really good. The staff is fantastic. I definitely would recommend Brookdale Dogwood Creek for anyone needing unassisted, assisted or memory care.
Tim C
Not SureToured community
March 17, 2026
A member of the marketing staff gave us a tour and answered some questions regarding costs and services provided. Very pleasant and professional. We are some years away from needing to move into a retirement community but we are looking now so we can prepare. The facility was clean and the apartments we visited seemed adequate.
Anonymous
Independent LivingFamily/friend
February 25, 2026
The staff are very kind and caring. The food is delicious. It's a beautiful place overall. We are very happy!
Anonymous
Independent LivingFamily/friend
February 3, 2026
5 for all. What we like the most about the community are the friendly staff, the cleanliness and they have a lot of activities for the residents. Yes I would recommend Brookdale to others
Pat Cowan
Not SureToured community
December 1, 2025
Nice facility. Location is easily accessible. Little dated but very clean and spacious. Staff seemed pleasant. There appears to be plenty of activities. Definitely will consider this facility for my relative.
Hope
Assisted LivingFamily/friend
October 23, 2025
Brookdale is not clean. If you need assistance, you have to hire your own. Only if you are practically independent is it a reasonable option without extra help. The staff is not accommodating. They are over worked and short staffed too often to be able to provide the care and assistance they put in the plan. There's a disconnect between the administration and the people in the rooms that is insurmountable. Too many staff directly involved with residents resent their work. The food is spotty at best. They often don't honor requests for menu selections, times, dietary guidelines, cutting food or special utensils. Mostly as a result of understaffing. What you CAN do there, is hire your own help and have hospice come in and stay in the apartment until your loved one passes. It's managing expectations. Families should not go in thinking the facility and staff can do it all. I'm so thankful we had the resources to hire private care at Brookdale.
Anonymous
Independent LivingFamily/friend
August 8, 2025
They have an active community with neighbors checking on neighbors, lots of activities, a salon in the building, allow pets and the staff is amazing. Especially their cook who has appeared on the Cooking Channel multiple times and takes a sincere interest in people's dining regimens.
Rose
Assisted LivingFamily/friend
July 10, 2025
Great location to close by stores, grocery, restaurants. Daily activities. Covered parking. Good security. Call systems in each room. Grounds are well maintained year round. My advice, check at least 3 options in facilities before you decide, my experience has been that the biggest factor ultimately is any move in incentive is a plus.
Chris in TN
Memory CareFamily/friend
May 17, 2025
I was the caregiver for both of my parents who had complicated medical histories. They lived in two different facilities (with Dad in another memory care unit) before Mom moved into Brookdale Dogwood Creek. I can honestly say this was the best choice I ever made. She started in their assisted living facility. After a 12-day hospital stay, we realized she needed to move into the memory care unit. This is the best memory care unit in town. I would come by for visits at different times of day due to my changing work schedule. The memory care unit always had a welcoming and upbeat feel no matter how challenging the needs of the patients were. The staff members truly took care of the residents. The administrators were available to talk whenever I had questions. Mom's condition kept changing so rapidly, so I needed time and assistance to try to get a good diagnosis on her health. The administrators were patient as I worked with her medical team to put a good care plan in place for her.
Anonymous
Independent LivingFamily/friend
April 28, 2025
The staff is great. Very friendly and helpful. My mom likes all the food options. And Brookdale had a good selection of floor plans to choose from. Yes, I would recommend this community to other families based on the experience we have had so far.
Anonymous
Memory CareFamily/friend
December 16, 2024
Food not good. Value for the money is too much. It is not very clean. The price was lower which was why we chose this facility, but now they have jumped too much. I have called two days asking for the Area Director and she does not call back. Too expensive for the quality of care. Food terrible. The assisted living residence have great quality of food but the residence in the memory care are in the basement and not treated the same. You can visit this place and you can see for yourself. They have a meal schedule with the items to choose from in the assisted living folks but the memory care folks get no schedule to select from and it is terrible. Two different floors with different treatment. I understand memory care is different but the one I am concerned about only needs help with shower because they are afraid she might fall. Memory care folks should have the opportunity to good food just like the folks upstairs. As of now I would not recommend them to others.
Anonymous
Memory CareFamily/friend
September 16, 2024
The best thing about Brookdale is the location. The business office needs better organization and at the moment we would not recommend Brookdale Dogwood Creek to other families.
Rose P
Independent LivingResident/client
September 12, 2024
Our first experience in this type of setting, independent living. The apartment is spacious and comfortable, quiet. The building is well decorated and comfortable with lots of seating in common areas. Courtyard is enclosed and well-maintained. Dining can be a challenge at times, for staff trying to provide top service as well as Residents with high expectations. Administrative staff are visible daily in the facility, friendly. Best senerio would be keeping your family member who is providing support available and involved for the transition. Rehab services are available on site and the Team is very efficient with their services in their clinic area. There is also a Physician available who makes home visits in the facility weekly , with a background in Geriatrics.
Anonymous
Independent LivingFamily/friend
June 20, 2024
Management is awesome. At the caregiver stage, not so much. There is a lot of turnover. Have had multiple issues, particularly with 3rd shift. Problems are promptly addressed when brought to management attention, but I feel I should not be the watchdog. I feel for those residents needing advanced care that do not have an advocate.
Sandra
Assisted LivingFamily/friend
December 12, 2023
I live out of state, but my sister and brother both live in Memphis and visit our mom frequently. There have been several issues that have come up, but they have now been resolved. I am pleased that my mom has gained weight and talks much clearer when I am on the phone with her.
Anonymous
Memory CareFamily/friend
August 29, 2023
When my Mother first moved in things were fine. Within a few months she had many items stolen. The quality of the food was awful. Served cold most of the time. The residents wouldn't eat much. The assistants were rude and talked to the residents rudely. My mother was in the memory care. I actually found her laying on her bed with no sheets or a blanket. She was freezing. I witnessed her asking for water and was turned down. I moved her immediately
ES
Independent LivingFamily/friend
June 28, 2023
Ask lots of questions. Get fine points in writing. Ask for a deal. Staff shortages are really killing the quality of service in my opinion. That may be an issue nationally as well as locally. Our dining room experience has been subpar and a disappointment since moving in. The facility is at the age where things like carpeting and painting need to be updated. The common areas especially are worn and it has been a struggle to get corporate to make these improvements. The staff is very wonderful though and I know my mom is safe and well cared for when I can't be there.
Laura
Memory CareFamily/friend
May 19, 2023
My mother was a resident at Brookdale for 10 days in [date removed]. We left because of their incompetent care. They two were understaffed. The management was unresponsive to my requests to address the situation. Although they had fancy marketing materials, the actual care they provided was horrible. The facility was nice did not smell and was well maintained. They were understaffed unprofessional and leadership was unresponsive.
Ciel of Germantown
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.