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Brookdale Portage Assisted Living

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3100 Old Centre Road, Portage, MI 49024

For pricing & availability:
(866) 374-4058
8.3
Review score
51 reviews
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8.3
Review score
51 reviews
5 star
43%
4 star
27%
3 star
16%
2 star
10%
1 star
4%
See all reviews
8.7
Review score
29326 reviews
641 facilities
Pricing promotions expiring soon
Brookdale Portage Assisted Living
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Brookdale Portage Assisted Living
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Kathy C
-
Child of resident/client
5.0
Dad loves Brookdale
We moved Dad into Brookdale Assisted Living a couple months ago. Dad has some short term memory loss but otherwise is in good health. We lost Mom in 2020 and since then Dad has been lonely and wasn’t taking good care of his health or his home. He was scammed three times that we know of and

About the facility
Brookdale Portage Assisted Living

Located next to the serene Moors Golf Club and just 20 minutes from Kalamazoo, you'll discover retirement feels differently at Brookdale Portage Assisted Living. The assisted living community is filled with engaging activities, social clubs, and compassionate caregivers to assist residents with their care journey. Brookdale’s staff works diligently to provide the right balance of care, while eliminating tedious chores from their to-do lists including, cooking, cleaning, driving to appointments, and much more. Fewer chores means fewer worries and more time for your friends, family members, and hobbies.

Would you or your loved one like assistance with bathing, dressing, managing medications, or other specific activities of daily living? Rest assured that your needs and requests will be met and listened to here. Each day, trusted team members work with residents directly to develop tailored care plans to match every budget and lifestyle. You won't pay for service you don’t use or need. Another plus is that the staff is available 24 hours a day, seven days a week to be alerted to any emergencies. Some additional perks include the postal services, concierge service, and beauty/barber shop on-site.

Community Services and Amenities

Each community perk and activity is designed to make each resident's experience...

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Senior living options offered

Assisted Living

Pricing
for Brookdale Portage Assisted Living

Total monthly costs depend on room type, select services, and the level of care needed.

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Assisted Living

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
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Brookdale Portage Assisted Living
Brookdale Portage Assisted Living

3100 Old Centre Road, Portage, MI 49024

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StoryPoint Portage

3951 W Milham Ave, Portage, MI 49024

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8.3
Review score
51 reviews
8.3
Review score
51 reviews
5 star
43%
4 star
27%
3 star
16%
2 star
10%
1 star
4%
9.9
Review score
246 reviews
9.9
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246 reviews
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9.2
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14 reviews
9.2
Review score
14 reviews
5 star
86%
4 star
0%
3 star
7%
2 star
0%
1 star
7%
9.1
Review score
8 reviews
9.1
Review score
8 reviews
5 star
74%
4 star
13%
3 star
13%
2 star
0%
1 star
0%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
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1 bedroom
Starting at $X,XXX/mo
1 bedroom
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1 bedroom
Starting at $X,XXX/mo
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2 bedrooms
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2 bedrooms
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2 bedrooms
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Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

1

Assisted Living

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Memory Care

Amenities
at Brookdale Portage Assisted Living

Healthcare Services

  • High Acuity Care
  • Medication Management
  • Staffing & Ancillary Services
  • Non-Ambulatory Care
  • Memory Care
  • Incontinence Care
  • Diabetic Care

Meals & Dining

  • Guest Meals
  • No Sugar
  • Vegetarian
  • Meals Provided
  • Special Dining Programs
  • Organic
  • Low / No Sodium
  • Professional Chef
  • Restaurant Style Dining
  • Room Service

Room Amenities

  • Wheelchair Accessible Showers
  • Ground Floor Units
  • Air Conditioned
  • Garden View
  • Respite or Short Term Stays Offered
  • Kitchenette
  • Bath Tubs
  • Handicap Accessible
  • Wi-Fi/high-speed internet

Community Amenities

On-site dining options

  • Private Dining Room

Transportation & parking

  • Resident Parking Available
  • Uncovered Parking
  • Property Convenient to Public Transit
  • Transportation at Cost

Pets

  • Dogs Allowed
  • Weight Limit (lbs)
  • Pet Care Available
  • Cats Allowed

Common areas

  • Library
  • Central Fireplace
  • Outdoor Common Areas
  • Private Bath
  • TV Lounge
  • Outside Patio
  • Computer or Media Center
  • Meeting Room
  • Beauty Salon
  • Indoor Common Areas

Recreational areas

  • Raised Garden Beds
  • Game Room
  • Piano or Organ
  • Arts and Crafts Center

Services

  • Beautician
  • Housekeeping
  • Laundry Service / Drycleaning

Languages spoken

  • English

Activities

  • Holiday Parties
  • Happy Hour
  • Catholic Services
  • Walking Club
  • Cooking Club
  • Stretching Classes
  • Gardening Club
  • Cooking Classes
  • Activities On-site
  • Intergenerational Programs
  • BBQs or Picnics
  • Cards / Pinochle Club
  • Day Trips and Outings
  • Live Well Programs
  • Art Classes
  • Bible Study Group
  • Wine Tasting
  • Birthday Parties
  • Live Musical Performances
  • Pet-focused Programs
  • Christian Services
  • Yoga / Chair Yoga
  • Sensory-based Programs
  • Devotional Activities On-Site
  • Book Club
  • Reminiscence Programs
  • Trivia Games
  • Brain fitness / Dakim
  • Wii Bowling

Reviews

for Brookdale Portage Assisted Living

8.3Review score51 reviews
8.3
Review score
51 reviews
5 star
43%
4 star
27%
3 star
16%
2 star
10%
1 star
4%
Brookdale
8.7
Review score29281 reviews641 communities
Write a review
A Place for Mom has scored Brookdale Portage Assisted Living with 8.3 out of 10 using our proprietary review score based on 8 reviews in the last 2 years. Over all time, Brookdale Portage Assisted Living has 51 reviews with an average "overall experience" of 3.9 out of 5.
Overall Rating
3.9
Cleanliness
4.3
Friendliness
4.2
Care Services
4.0
Staff
4.2
Meals & Dining
3.9
Activities
4.1
Value for Cost
3.9
A Place for Mom has scored Brookdale Portage Assisted Living with 8.3 out of 10 using our proprietary review score based on 8 reviews in the last 2 years. Over all time, Brookdale Portage Assisted Living has 51 reviews with an average "overall experience" of 3.9 out of 5.
Parent company
Brookdale
8.7
Review score29281 reviews641 communities
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Overall Experience
Date Submitted
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Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 51 reviews
Kathy C - Family/friend
Assisted Living
November 6, 2024
5.0
Dad loves Brookdale
We moved Dad into Brookdale Assisted Living a couple months ago. Dad has some short term memory loss but otherwise is in good health. We lost Mom in 2020 and since then Dad has been lonely and wasn’t taking good care of his health or his home. He was scammed three times that we know of and lost most of his life savings. He had a stroke which was a wake up call to us kids that Dad needed to be somewhere that would provide a safe environment. We had talked about it a lot the past few years but he didn’t want to lose his independence. He visited Brookdale, met the staff and enjoyed lunch with some residents. They invited him to social events before he moved in which made him feel welcome and valued. He loves his suite, he loves his neighbors, he loves the variety of activities and he really loves the food. He made the decision to give up his car after a few weeks and hasn’t missed it. We kids are so relieved that Dad is happy and safe.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Larry - Resident/client
Assisted Living
November 5, 2024
5.0
Verified Review
A top-notch place
I'd give them a 5+ the staff is friendly and people are very helpful and the place is very clean up kept and they have the best maintenance I have ever seen. I broke my pelvis when I came home from the hospital of course I could not drive anymore so the staff would take and buy what I needed and bring it to me and I would pay them for it. I also know that I am driving. Need help getting my walker into the car so they come out put my walker in the car and when I come home, I call and they come out and take it out for me and set it Up, there are many other little things that they do that is very very helpful. I cannot say I enough about the staff here at Heritage house Gates. The residents are so very friendly too.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Rebecca - Toured community
Assisted Living
September 20, 2023
5.0
Brookdale Portage Assisted Living.
My mother entered Brookdale Portage for a respite stay. After touring a few places, Brookdale felt the closest to “home”. My mother enjoyed her stay and looks forward to visiting the friends she made there. I am very impressed with both their services and the caring staff they have there.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Activities
5
Value for Cost
5
Anonymous - Resident/client
Assisted Living
August 23, 2023
3.0
It has been comfortable, more space in the room then what I was expecting. The staff overall have been pleasant. Being able to have my dog here has been a treat. The in-house therapy has been wonderful.
Cleanliness
4
Friendliness
4
Care Services
4
Staff
4
Meals & Dining
2
Value for Cost
3
Response from Brookdale Portage Assisted Living
August 28, 2023
Thank you for choosing Brookdale and taking the time to share your feedback!
Anonymous - Family/friend
Assisted Living
August 16, 2023
2.0
Verified Review
Our Family's experience
Their onboarding is terrible. They do not accommodate meal requests. If a resident wants to eat in their room is a [fee charged] charge. If the resident has a very picky pallet they are not accommodating. The activities are all on the lower level which was confusing for my mom on how to get there. I didn't feel their staff was very welcoming in making my mom feel like this was her home. In [date removed] my mom had an episode that they couldn't control. My mom ended up inpatient geriatric evaluation and was diagnose with two kinds of dementia. We then moved her to a memory care until. Their bookkeeping of accounts was not very well done. I know they had some big staff changes about the time we moved my mom out so it's probably a lot different there now. I know Brookdale was a 5 star rating. I would not give them that for at the time my mom was there.
Cleanliness
5
Friendliness
3
Care Services
3
Staff
3
Meals & Dining
3
Activities
3
Value for Cost
4
Response from Brookdale Portage Assisted Living
August 28, 2023
We are sorry to hear we did not meet your expectations and we appreciate you taking the time to share your feedback. We take your comments seriously and have shared your concerns with our management team for review.
Anonymous - Family/friend
Assisted Living
June 9, 2023
4.0
Verified Review
Would recommend. Genuinely caring staff.
The staff at Brookdale Portage really cares and gets to know the residents and families. I would recommend them to other families looking for assisted living for a loved one.
Cleanliness
4
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
4
Tina - Family/friend
Assisted Living
April 6, 2023
4.0
Verified Review
Beautiful Facility and Staff.
I would say they were a beautiful facility with an awesome Executive Director and welcoming staff. They did a wonderful job caring for my father until the end. I would recommend this community to other families. It is in a great area. I was able to take my dad for walks in the Fall.
Cleanliness
4
Friendliness
4
Care Services
4
Staff
4
Meals & Dining
3
Value for Cost
4
Kim V - Family/friend
Assisted Living
February 13, 2023
4.0
Room cleanliness
The overall community is clean. However, my mom's room is RARELY cleaned - except by me. Also there has been a $600 a month increase which is astronomical. Especially for someone on fixed income.
Cleanliness
4
Friendliness
4
Care Services
3
Staff
5
Meals & Dining
4
Activities
4
Value for Cost
3
Pennie J - Family/friend
Assisted Living
December 15, 2022
5.0
mom is safe & happy! She even has her cat!
we needed a place where mom would be safe, have a very friendly place that would solve our problems of mom falling and someone to make sure she gets all of her meds and a clean and happy surrounding. Brookdale has more than met our goals. She even can have her cat!
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
4
Value for Cost
4
Paul T
Assisted Living
December 8, 2022
1.0
Intake process has been a terrible process
Treated poorly by the management staff. The facility sent a nurse to interview my mother. The nurse stated she would be a good fit for assisted living and did not need memory care. The management staff used notes from a hospital stay 5 years ago to over ride that recommendation and try and force us into memory care (more money, less socialization). My mother was a Brookdale resident in assisted living for a couple of months previously and had no issues. Her current dr's also don't think she needs memory care. The impersonal way the management staff has worked with our family is very unsettling. We are speaking with other facilities that have approached the situation much differently thus far. I'm very disheartened by the management's approach with our family and hope that others can avoid this situation.
Response from Brookdale Portage Assisted Living
December 15, 2022
We appreciate you taking the time to share your feedback. Our staff is committed to providing the highest-quality service and care and we will share your feedback with our district management team.
anonymous - Family/friend
Assisted Living
August 3, 2022
4.5
Verified Review
Mom is happy, highly recommended
Brookdale Portage is a very nice place and my mother seems to be very happy living here.
Cleanliness
5
Friendliness
5
Care Services
4.5
Staff
5
Meals & Dining
4.5
Activities
4
Value for Cost
5
Anonymous - Family/friend
Assisted Living
June 15, 2022
3.0
Verified Review
Good Community With Low Staffing
The community had promised a lot during the tour and orientation; however, they haven't been able to fulfill these promises due to staffing. As a family member you really need to be an advocate due to the staffing shortage in healthcare overall right now. My loved one enjoys the activities offered. The community is willing to accommodate the residents requests for food such as a grilled cheese sandwich or something additional, if they don' like what is being served.
Cleanliness
5
Friendliness
4
Care Services
2
Staff
2
Meals & Dining
3
Activities
5
Value for Cost
3
Response from Brookdale Portage Assisted Living
June 22, 2022
Thank you for choosing Brookdale and taking the time to share your feedback. We would welcome an opportunity to discuss any concerns you may have and encourage you to contact our management team.
Anonymous - Family/friend
Assisted Living
February 11, 2022
2.0
Verified Review
Poor Communication and Onboarding
I would encourage you not to take your loved one to Brookdale Portage. The communication was horrible and they weren't accommodating to the residents. It didn't seem that my loved one's bathroom was cleaned more than once. This was disappointing to us. It seemed there was always some type of excuse with them. There were some staff that were wonderful to work with though. The activities director was great and she worked hard at getting my loved one involved in activities. The onboarding experience was horrible for us at this community. They never read the choices of meal options to my loved one.
Cleanliness
1
Friendliness
3
Care Services
2.5
Staff
1
Meals & Dining
2
Activities
4
Value for Cost
3
Response from Brookdale Portage Assisted Living
February 18, 2022
We appreciate you taking the time to share your thoughts. Your input is very important to us and we will share your feedback to help better serve our residents in the future.
Joan J - Toured community
Assisted Living
February 2, 2022
5.0
Visit was lovely
We visited Brookdale Memory Care Portage with dad and thought the facility was top notch. I felt welcomed by the staff and was very impressed with the food and activity selection. We are moving forward with the placement process and am so thankful we found a great place for dad. I love the socialization time with other residents and the large size of the rooms compared to other places we have seen.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
anonymous - Toured community
Assisted Living
April 28, 2021
3.0
Verified Review
My review of Brookdale
We toured Brookdale Portage and we did not like that everything was done in units rather than being open to all residents. Also the rooms here were smaller than some others that we looked into.
Response from Brookdale Portage Assisted Living
May 5, 2021
Thank you for taking the time to visit and share your thoughts on the community. We will share your feedback with our management team.
Bill - Family/friend
Assisted Living
November 17, 2020
5.0
Verified Review
I'm Happy With What I Have Seen So Far
My loved one is very happy at Brookdale Portage. The staff is very easily accessible for questions over my loved one. The community is scheduling outdoor visits to see loved ones. They do have activities available for residents. Brookdale Portage are taking extra precautions to assist in keeping COVID out of the community.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Anonymous - Toured community
Assisted Living
August 13, 2020
5.0
[name removed] did an excellent job explaining everything to me. We did a virtual tour so I could see what the area and a room looks like. We discussed room rates and all other financial needs. Over all Brookdale looks to be a wonderful place .
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Anonymous - Family/friend
Assisted Living
November 11, 2018
2.0
The staff was wonderful and caring. I couldn't have higher praise for the nurses aides, dining staff, etc. However, the management team leaves much to be desired. They were rarely available, and completely missing on weekends. I felt their main purpose was to squeeze out every dime from us. Everything was an extra charge - even someone to walk next to her for 30 feet for meals.
Cleanliness
4.5
Friendliness
4
Value for Cost
2
Care Services
5
Activities
2
Anonymous - Toured community
Assisted Living
November 13, 2017
2.0
Verified Review
We chose a different community and here's why
My mom and I scheduled an appointment to come visit and they called us the morning of to tell us that they did not have any rooms available. We wanted to see what they looked like anyway and asked if we could still come by, to which they said okay. When we went, the lady that I had talked to was not there and the person that gave us a tour was not knowledgeable at all about the type of care that my dad needed (he has dementia). The staff really had no clue as to what redirection meant. They didn’t seem to interact well with the residents that also had dementia. The cleanliness of the facility seemed to be okay. The resident help alarms went off a little longer than we were comfortable with – I think at one point in time there was an alarm that went off for 5 or 10 minutes. My mom fell while on premises and the only thing they did was ask her if she was okay. Had the girl showed up and done the tour with us, that might’ve changed our minds.
Cleanliness
2
Friendliness
2
Value for Cost
2
Care Services
2
Activities
2
Anonymous - Toured community
Assisted Living
September 20, 2017
5.0
Verified Review
A tour for mom
We toured this commmunity and we wanted a community that would be able to assist more with her care. The community is clean and we felt that this community was too small for what we needed. They do offer a good menu and activiites that are helpful to the residents.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Viewing 1-20 out of 51 reviews

Neighborhoods
around Brookdale Portage Assisted Living

See what the neighborhood has to offer and what’s nearby:
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Tips for evaluating your community options

Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:

  • Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.

  • Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.

  • Know the Michigan regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about Michigan regulations for Assisted Living.

Frequently Asked Questions
about Brookdale Portage Assisted Living

Brookdale Portage Assisted Living offers Studio and Semi-Private. Learn more.

A Place for Mom has scored Brookdale Portage Assisted Living 8.3 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (269) 324-3344 to reach a resident at Brookdale Portage Assisted Living.

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Studio
New Friends Memory Care & Assisted Living Community in Kalamazoo, MI, strives to help every person live as independently as possible. We do this by offering individual suites in one of our three exceptional lodges designated for mild, moderate and extensive care. We promote a home-like...
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StoryPoint Portage

3951 W Milham Ave, Portage, MI 49024
Starting at $X,XXX+ monthly
9.9
Review score
246 reviews
9.9
Review score
246 reviews
5 star
76%
4 star
9%
3 star
5%
2 star
4%
1 star
6%
Studio, 2bd, Semi-Private, 1bd
At StoryPoint Portage, we love our opportunity to serve seniors and their families in this community. Our senior living options are designed to cater to any stage of life, including independent living, enhanced living, assisted living, and memory care. We feel so lucky to play a role in each...
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Park Village Pines

2920 Crystal Ln, Kalamazoo, MI 49009
Starting at $X,XXX+ monthly
8.0
Review score
2 reviews
8.0
Review score
2 reviews
5 star
50%
4 star
0%
3 star
50%
2 star
0%
1 star
0%
Studio, 1bd
Our Mission Statement: The Kalamazoo Area Christian Retirement Association, Inc. will provide excellent and affordable housing alternatives, guided by Christian principles.Park Village Pines is an Assisted Living facility dedicated to giving compassionate care guided by *Christian principles.A...

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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