Brookdale Highlands

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Brookdale Highlands

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Care was spotty. After a few months. Things gradually got better and I made some friends. The staff is very friendly. The care improved. The food is up and down. Overall I do like it here.","reviewerDisplayName":"Anonymous","experienceTypeId":1,"experienceTypeName":"I'm a current/former resident or client"},{"reviewTitle":"Just nice community. Nothing is perfect but it meets his needs and then some overall good place. ","reviewContent":"I like the size of the facility. It's not too big now too small. They seem to do their best to get people engaged. Unfortunately with my father-in-law, he can't hear very well and he can't see very well so he can't really be included in bingo or any of the games that they play. Of course, that is not their fault that's circumstances. The only thing he really complains about is how long it takes to get served on the meals.\n","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Moms place","reviewContent":"The staff is really super friendly and seem to know the residents well . My mom really likes the facility and the staff and activities. I have been to numerous assisted living facilities and have never found one as nice as Brookedale. ","reviewerDisplayName":"Kela C","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Our Experience","reviewContent":"My loved one is currently a resident at Brookdale Highlands and overall the experience at this facility has been good for her. The cleanliness and friendliness are great. The staff and care services are good. The food is the biggest complaint and it has never gotten better - no seasoning, cold when it is supposed to be hot, you have to sit at the table for about a half hour before it is served (they bring out one plate at a time). ","reviewerDisplayName":"Betsy","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Review for Brookdale Highlands","reviewContent":"It was a good value, was pretty clean, and they were easy to deal with.","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Brookdale Highlands ","reviewContent":"It is great for dementia care as long as the person has no other physical problems. My wife also has cancer. They struggle to cope with that. \n\nRoom sizes in memory care are adequate for the needs.\n\nAmenities offered are good. ","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Review for Brookdale Highlands","reviewContent":"Lovely welcome. Helpful. Clean environment. When calling a tech for tv problems, he came right away and fixed. Food. Very poor. I had to watch my sister-in-law try a bite of food that was made for her. It was too stiff and two dents, and she started screaming and crying because she was scared and it stuck, she cannot eat it. It's stuck to the roofer her mouth and she does not have a tongue to help her with that, she was hysterical. No help for a few minutes. Eventually, the food was taken away and never brought back with any alternative. Luckily, she had something in the refrigerator that she could eat as she was really really hungry. Apparently after I left, they brought the same thing back to her for dinner. This is unacceptable. Please look at her orders. Please puree her food. If it can mold into a form, it's too dense and too hard. You must get this right. The aid left with the food said she should be back to, and talked to the kitchen. We never heard another word she never came back. Unacceptable","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Review for Brookdale Highlands","reviewContent":"I like it here but you do have to watch out a little. I would recommend to others. We picked this community because we talked to the people that lived there and they liked it.","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Home away from home","reviewContent":"Mom has been at Brookdale for 4 years now and it has been a wonderful experience for all of us. The staff has been great even through covid & management changes. Questions are answered promptly & issues resolved in a reasonable amount of time. The activities director stayed in contact with me during hurricane Irma last summer as I was concerned about mom but she faired better than we did! Overall Brookdale is home away from home for mom.","reviewerDisplayName":"Denise H","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Brookdale Highlands and [name removed] are Absolutely Amazing!","reviewContent":"We were in a situation where we were in immediate need for my Mother and Father in law to move into an assisted living community. She had fallen 4 times in three weeks and we just couldn't allow her to keep living in her home. It was a Sunday and we just dropped in at Brookdale Highlands without an appointment. It was on [name removed] day off, but she graciously guided us through the tour of the community from her cell phone! We are so grateful. We were able to secure a lovely apartment for my Mother and Father in law in record time! From Sunday to Thursday it was done!!! So Thankful! I would definitely recommend the community to anyone seeking a lovely place to live out your Golden years! And I highly recommend working with [name removed]! So professional, kind and caring at the same time! 5 Stars!","reviewerDisplayName":"Sherry T","experienceTypeId":5,"experienceTypeName":"I work in the industry"}],"parentOrgReview":{"name":"Brookdale","slug":"brookdale-29","averageReviewScoreDisplay":8.7,"communityCount":641,"reviewCount":29326}},"communityName":"Brookdale Highlands","leadgenCompleted":false}

49632

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4250 Lakeland Highlands Road, Lakeland, FL 33813

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