Avista North Mountain

I've lived here for 4 months now. The facility is always clean and the staff is very friendly. I thought the facility came furnished and it didn't but the maintenance crew helped furnish my apartment. They do need a lot of help in the kitchen I waited for 1 hour asking 4 different people to check on it and all I was getting was a turkey and cheese sandwich. People that came in after me were getting their meals. That is the only complaint I have. I would recommend this to people in fact I already have and they are thinking about it.

The building is kept very clean. The entire staff is friendly and helpful. They really seem to care for all the residents. The food is very good, the residents seem very happy to live here. I would recommend Avista to a love one.

I have been dealing with Senior Livings for a quiet some time now. I can tell you with no question in mind, this is one of the best Senior Living facility in Arizona. I would definitely recommend this place for anyone looking for an independent, senior or Memory Care facility. Staff made me happy with how they take care of residents, just like they would their own. Nothing is perfect under the sun, thank you for trying your best to exceed my expectations. I’ll definitely miss coming to this place.

I was a resident here. I do not recommend it. Even though I need assisted living, I had to do almost everything myself. I could not get help when I needed it. I liked the activities and the other residents, but that could not make up for lacking assistance with my daily needs like making the bed, access to enough drinking water, extra help getting dressed when I was sick. I never knew who I was supposed to talk to when I had a problem. I never met the supervisors or the staff who were in charge. I don't think they cared about me because they did not meet me personally. I am sorry I had this experience and I am posting this review not to be contrary, but hoping that no one else will have to go through my ordeal.

This place offers nice big private rooms. The food is great and the staff are kind.

I love this community!

Avista team members are attentive and it is welcoming every time I come to visit

This community has a very friendly vibe which you feel when you first walk in. The lobby is always active with residents playing games or visiting. No one could be lonely here! The staff are caring and professional. This is also a great value in Phoenix.

Great team and Great community!

My husband [Removed], granddaughter [Removed], our puppy and I arrived at Avista Senior Living North Mountain on August 26, 2016 at 5:50 PM. When we arrived to the second floor Memory Unit I looked for my mom in the TV room. When I didn’t see her in there I asked the care giver at the med station where my mom was she told me that she was in her room. She said my mom refused to get out of bed all day. I asked if she had eaten dinner and she said no. I asked if she had eaten breakfast and lunch she said no. When I walked into my mother’s room I was overwhelmed with the smell of urine. I went back to the caregiver and asked her to go into my mother’s room and clean her up. My mom was compliant with the caregiver. I went into the dining room to wait for my mom to come out for dinner. When the caregiver brought my mom out to me, she sat her down next to me in the dining room and walked away. I went after her and asked her if my mom was going to have dinner. She went into the refridgerator and pulled out a basket, she put it down in front of my mom and lifted the plastic wrap. There was a ham sandwich which consisted of two pieces of dry white bread, 1 slice of ham and a wilted piece of lettace and then some soggy potato chips. I asked the caregiver if there was something else for her to eat and she said no, she missed dinner. The food looked like it was a couple of days old. This ordeal took time away from me being able to spend time with my mother. Every time I visited my mother I would find her sitting in a soiled pull-up with her pants soaked also. I would have to wait for her to be cleaned up so each time I was at Avista North Mountain this taking time away from my visits with my mother. I moved my mother out of Avista Senior Living on Sunday, October 23, 2016. When I arrived my mother was in the TV room. I told her I was there to take her back home. We went into her living area to begin the moving process when I noticed that her pants were completely soaked. I had to go into her restroom to clean her up. I was not in the room when my husband and friend packed my moms belongings. It was not until I got home in Prescott and unpacked her clothes that I found that half of her clothes were missing, a set of sheets were missing and 2 reusable pad protectors were missing. I found clothes and belongings from other clients in my mom's belongings. I sent an email to Jennifer Keyes On-site LPN on October 24, 2016: Hi Jennifer, I moved my mother, [Removed] out of Avista yesterday morning. She is missing clothes, bedding and towels. In her dresser drawers were a pair of men's shorts, a pair of men's pajama bottoms, a pair of men's boxers, a women's 4X shirt, a pair of very small women's pants, 2 towels and a wash cloth, 2 unfitted sheets, and 2 pillow cases, all of which did not belong to her. Could you please look into where the rest of her belongings may be? When I arrived she was sitting in the TV area totally soaked in urine. I had to take her into her restroom and change her briefs and pants. Her hair looked like it hadn't been washed in weeks, her medical bracelets from the hospital were still on her wrists (she was released on Oct. 8th). When I undressed her to give her a shower at my home I found she still had an ekg monitor adhered under her left breast. (No response from Jennifer Keyes). My mother had a fall on October 5, 2016 while walking by herself down the hallway. She was considered a fall risk so she should have been guided by a provider. She hit her head on the wall and immediately a bruise and bump formed because she was on Warfarin. She was transported to Honor Health North Mountain that evening. She was in the hospital until October 8, 2016. I went down to Phoenix on October 10 to visit her and she was bruised in both eyes and then there was a bruise around her throat and down her left shoulder. I was not notified that my mother was prescribed Lorazapam on July 27, 2016, this is a psychotropic medication. Why was this prescribed?

I think they were just short on help because my parents were in the memory care unit and they did not have a lot of activities for them. Some of the caregivers were really good, but they were just overworked.

What they offer and what they say they offer are different things. It’s not kept clean. I don’t think they have much of a selection on the food. They are drastically understaffed. There is plenty of parking. They need to do a lot to bring the standards up. We use the memory care services. They don’t have any activities in the memory care unit. They don’t perform building maintenance very quickly.

Older, nice rooms, seem very accomodating, just redone, dog park, tori filled in for scott and was really helpful..a bit far from us though

Attractive & clean. Interior access only. Graduated residence: independent to assisted to memory care. A community (buy-in?) fee. Nice apartment but tight entrance. Nice grounds. Pretty dining hall & lobbies.

I really like this place. Nicely decorated older facility that has been kept up and updated. Very nice staff.