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8939 Keystone Drive, Lincoln, NE 68516
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Diana and Don Carpenter
-
Family/friend
4.0
Review of The Waterford at Wilderness Hills - Lincoln, NE
Out of all the places that my husband and I looked, we were very happy with Wilderness Hills. The staff take very good care of my mother who had a stroke last Feb 2015. They are very caring workers for all the residents who live there, and I very much enjoy the support group - it is very helpful. I know that they go outside with residents for activities, and go for walks inside when they can't be outside. I do believe it's important to keep them active. I have met the owner and also the person in charge, both very kind. I believe it is important to try to keep the same staff, and encourage them with positive acts. The only thing I feel they can improve on is making the staff feel important. I only know this because I know someone who worked there and it was not as smooth behind the scenes as I had thought [removed]. Also they need to be organized and a schedule made so that nurses know which patients they have for the day. I am very grateful, and I would not have my mother any other place. We are grateful and happy, and she is too. Before Wilderness Hills she was wheelchair-bound. When she got to Wilderness Hills, she started using her walker all the time and is doing well. It also smells and looks clean like a home.
About the facility Waterford at Wilderness Hills
Waterford at Wilderness Hills in Lincoln, NE is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.
Senior living options offered
Memory Care
Residential Care Home
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Amenities at Waterford at Wilderness Hills
Healthcare Services
- Memory Care
- Staffing & Ancillary Services
- Medication Management
- Non-Ambulatory Care
- Incontinence Care
- Diabetic Care
Meals & Dining
- Special Dining Programs
Community Amenities
Services
- Beautician
Languages spoken
- English
Compare
Waterford at Wilderness Hills
8939 Keystone Drive, Lincoln, NE 68516
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Review score not available
9.6
Review score
61 reviews
9.6
Review score
61 reviews
5 star
88%
4 star
10%
3 star
0%
2 star
0%
1 star
2%
9.2
Review score
6 reviews
9.2
Review score
6 reviews
5 star
83%
4 star
0%
3 star
0%
2 star
0%
1 star
17%
9.2
Review score
31 reviews
9.2
Review score
31 reviews
5 star
87%
4 star
0%
3 star
10%
2 star
3%
1 star
0%
Studio
--Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
--1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
--Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
No
Care types offered
2
Memory Care, Residential Care Home
Care types offered
1
Assisted Living
Care types offered
1
Memory Care
Care types offered
1
Memory Care
Reviews
for Waterford at Wilderness Hills
A Place for Mom has scored Waterford at Wilderness Hills with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Waterford at Wilderness Hills has 9 reviews with an average "overall experience" of 4.4 out of 5.
Overall Rating
4.4
Cleanliness
4.7
Friendliness
4.4
Care Services
4.4
Staff
Meals & Dining
Activities
4.3
Value for Cost
4.5
A Place for Mom has scored Waterford at Wilderness Hills with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Waterford at Wilderness Hills has 9 reviews with an average "overall experience" of 4.4 out of 5.
Filters
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-9 of 9 reviews
Anonymous - Toured community
Memory Care
January 11, 2020
I liked this facility. The staff was engaged with the residents. They seemed to think [name removed] would be a good fit. I also like the fact that it is small. It seemed more home like.
Anonymous - Toured community
Memory Care
September 7, 2017
Beautiful facility. Excellent staff that are well trained, experienced and stable. Well managed. Smaller residential capacity, it allows closer observation and individual attention. Respite fee is somewhat larger, but worth the difference. This will be my current selection.
Response from Waterford at Wilderness Hills
September 11, 2017
Thank you so much for taking the time to let us know about your experience. We know there are many other communities out there to choose from and we are thankful and excited that you chose the Waterford at Wilderness Hills.
Diana and Don Carpenter - Family/friend
Memory Care
March 14, 2016
Review of The Waterford at Wilderness Hills - Lincoln, NE
Out of all the places that my husband and I looked, we were very happy with Wilderness Hills. The staff take very good care of my mother who had a stroke last Feb 2015. They are very caring workers for all the residents who live there, and I very much enjoy the support group - it is very helpful. I know that they go outside with residents for activities, and go for walks inside when they can't be outside. I do believe it's important to keep them active. I have met the owner and also the person in charge, both very kind. I believe it is important to try to keep the same staff, and encourage them with positive acts. The only thing I feel they can improve on is making the staff feel important. I only know this because I know someone who worked there and it was not as smooth behind the scenes as I had thought [removed]. Also they need to be organized and a schedule made so that nurses know which patients they have for the day. I am very grateful, and I would not have my mother any other place. We are grateful and happy, and she is too. Before Wilderness Hills she was wheelchair-bound. When she got to Wilderness Hills, she started using her walker all the time and is doing well. It also smells and looks clean like a home.
Response from Waterford at Wilderness Hills
March 17, 2016
Thank you for the kind words. Our team is our most important asset, as they are the hands and heart that go into the care of our residents. I appreciate your confidence in what your mother experienced with her improvements. Thank you for trusting her with our care. We value your input so we can strive to be better care givers.
Anonymous - Family/friend
Memory Care
January 6, 2016
Pretty good job
Things are going alright. My Dad likes it. I don't have any complaints about the staff or the facility. They are doing a pretty good job.
Response from Waterford at Wilderness Hills
January 21, 2016
Thank you for your review. Our goal is to provide the best care for your dad and I'm glad he enjoys being about or our family. This is home for our residents and we want them to feel that way too. We have a great team that loves becoming a part of your extended family as we serve your families needs. Thank you!
Anonymous - Family/friend
Memory Care
April 23, 2015
took really good care of my mother
Overall the experience with The Waterford at Wilderness Hills has been very positive. It is a very nice clean facility with excellent helpful friendly staff.
The only thing I can even think of that might be a potential area for improvement would be that they perhaps could have a little more attention to detail with some of their residents.
Overall though things were great. They took really good care of my mother.
Response from Waterford at Wilderness Hills
January 21, 2016
Thank you for review. Our team does a great job of keeping the residents safety and care at the highest level possible. We continue to train and improve our staff on how we can serve our residents best. We are glad your mom is a part of our Waterford family. Thank you!
Peggy Fix - Family/friend
Memory Care
April 17, 2015
Wonderful care.
The Waterford at wilderness hills was a wonderful place for our mom. The care was given with kindness and respect . I would highly recommend them.
Response from Waterford at Wilderness Hills
January 21, 2016
Thank you for the kind words. We strive to care for our residents as if they were a part of our own family. We are privileged to become a part of your extended family as we provide her care in the safest way possible. Thank you!
Anonymous - Family/friend
Memory Care
March 17, 2015
Very Friendly And Caring
They are very friendly and caring. I love that it is a small community which is good for mom. The meals are very good staff modifies food quantity to suit mom. They give good quality care and it is well above value. Communication with the staff is excellent.
Response from Waterford at Wilderness Hills
January 21, 2016
Thank you for your review. We intentionally developed the Waterford Communities Assisted Living and Memory Care as smaller in size and home like. Our team does a great job of providing the safest care to your mom and the other residents. That's our goal. Thank you!
Anonymous - Family/friend
Memory Care
November 20, 2014
Absolutely impressed!
Absolutely impressed! The people here really care. They don't hire just anybody. They only hire the best. In order to work there they make sure you really genuinely care, and it shows. I really can't think of anything they can do to improve. They really genuinely care about what mom needs, and communicate with me very well, keeping me informed and asking my input, etc. Mom has been more active here, as well as feeling peace and serenity.
Response from Waterford at Wilderness Hills
January 22, 2016
Thank you for your feedback. I glad your mom is doing well and adjusted to her new home with us. This is home to our residents and we are proud to be a small part of your extended family. Our team is specially trained with Dementia and Alzheimer's certifications to provide the best possible care. Thank you!
rcb1028 - Family/friend
Memory Care
August 12, 2014
Nutrition now a top priority
We placed our mother in this facility recently. It is clean and quiet, almost too quiet. They are looking for an activities director so I am not certain how much activity time is actually being done.
Our mother experienced dehydration because she was not eating properly, so has been hospitalized the last couple of days. We asked about nutrition drinks, and they told us that the family must provide those.
It is hard for me to believe that our mother is the only one who could use a nutrition drink and that the home would not automatically provide. Not certain how other memory care facilities handle this, but be assured we are looking into it now.
Response from Waterford at Wilderness Hills
February 2, 2016
Thank you for your feedback. I apologize that you had a poor experience. We are fully staffed with nursing and care staff, which includes activities throughout the day. We operate at a 1 to 4 staff to resident ratio which is excellent coverage when you compare to other providers. Residents are actively engaged in exercise, crafts and other stimulating and fun things to do. Thank you.
Viewing 1-9 out of 9 reviews
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Frequently Asked Questions about Waterford at Wilderness Hills
Waterford at Wilderness Hills offers Studio. Learn more.
Call (402) 421-8105 to reach a resident at Waterford at Wilderness Hills.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
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If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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