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8325 S Highland Dr, Sandy, UT 84093
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Anonymous
-
Child of resident/client
4.0
A nice community with some room for improvement
I thought the staff was kind and caring. I do think like most faculties they were short staff. My mom did have quite a few falls while being there. She did end up in the hospital from one of the falls and then we had to move her into memory care so she could receive more care. At the time my mom was there they were going through new ownership. When I did my tour and signed the paperwork I was not made aware of the pending change. I was somewhat irritated about that.
My mother was there for only about 6 weeks before she passed away. The new owners took over just a few days before she passed. I do find it unusual that we did not receive a condolence card or even a call after her passing. With that being said I still have them fairly high scores. I think the CNA's gave her good care and there was a transition going on. Hopefully the new owners can work on getting the wrinkles iron out.
About the facility Valencia at Willow Creek
Because Valencia at Willow Creek is a cut above the rest, our reputation, as well as our sustained census, speaks for itself. As our wonderful and appreciative word of mouth continues to spread, our census consistently maintains itself at or around 100 percent. Amply reflecting the professional and caring staff Valencia at Willow Creek is known for, our dedication is to understand not only our residents' needs, but their individual preferences as well. Valencia at Willow Creek's daily goal is to succeed in providing exceptional care, all the way from our specific levels of personal assistance to our very active daily calendar. Call us today for a complimentary lunch to experience one of our sumptuous home cooked meals, see our community in full swing, receive information on all types of financial relief and experience what life is like in a world still filled with endless vim and vigor.
Senior living options offered
Assisted Living
Memory Care
Pricing for Valencia at Willow Creek
Total monthly costs depend on room type, select services, and the level of care needed.
Base fees by care type
Assisted Living
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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo
Memory Care
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Studio
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Tours at Valencia at Willow Creek
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Valencia at Willow Creek
8325 S Highland Dr, Sandy, UT 84093
Sunrise of Sandy
2130 East 9400 South, Sandy, UT 84093
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7.1
Review score
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7.1
Review score
33 reviews
5 star
46%
4 star
21%
3 star
15%
2 star
3%
1 star
15%
9.9
Review score
92 reviews
9.9
Review score
92 reviews
5 star
77%
4 star
14%
3 star
7%
2 star
2%
1 star
0%
9.7
Review score
64 reviews
9.7
Review score
64 reviews
5 star
58%
4 star
25%
3 star
8%
2 star
6%
1 star
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9.6
Review score
39 reviews
9.6
Review score
39 reviews
5 star
69%
4 star
18%
3 star
8%
2 star
5%
1 star
0%
Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/moActive promotion
No
Active promotion
Veteran & Employee Discounts
Provides discounts to veterans, teachers and employees of certain companies.
Active promotion
Fee Discount
Reduces entrance fees required upon move in
Active promotion
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Assisted Living, Memory Care
Care types offered
1
Assisted Living
Care types offered
2
Assisted Living, Memory Care
Amenities at Valencia at Willow Creek
Healthcare Services
- Staffing & Ancillary Services
- Medication Management
- Memory Care
- Non-Ambulatory Care
- Incontinence Care
- High Acuity Care
- Diabetic Care
Meals & Dining
- No Sugar
- Vegetarian
- Meals Provided
- Special Dining Programs
- Low / No Sodium
- Kosher
- Gluten-free
- Guest Meals
- Room Service
- Restaurant Style Dining
Room Amenities
- Wheelchair Accessible Showers
- Cable or Satellite TV
- Air Conditioned
- Ground Floor Units
- Wi-Fi/high-speed internet
- Respite or Short Term Stays Offered
- Kitchenette
- Handicap Accessible
Community Amenities
On-site dining options
- Private Dining Room
- Café or Bistro
Transportation & parking
- Complimentary Transportation
- Resident Parking Available
Pets
- Dogs Allowed
- Weight Limit (lbs)
- Cats Allowed
Common areas
- Library
- Outside Patio
- Outdoor Common Areas
- Private Bath
- TV Lounge
- Central Fireplace
- Beauty Salon
- Indoor Common Areas
Recreational areas
- Jacuzzi
- Billiards Lounge
- Game Room
- Piano or Organ
- Movie or Theater Room
Services
- Beautician
- Housekeeping
- Laundry Service / Drycleaning
Languages spoken
- Spanish
- English
Activities
- Trivia Games
- Holiday Parties
- Live Dance or Theater Performances
- Activities Off-site
- Protestant Services
- Catholic Services
- Happy Hour
- Light Therapy Programs
- Cooking Classes
- Stretching Classes
- Gardening Club
- Activities On-site
- Day Trips and Outings
- Art Classes
- Visiting Chaplain or Priest
- BBQs or Picnics
- Tai Chi
- Live Musical Performances
- Mormon/LDS Services
- Birthday Parties
- Wine Tasting
- Reminiscence Programs
- Forever Fit
- Yoga / Chair Yoga
- Devotional Activities On-Site
- Pet-focused Programs
- Devotional Activities Offsite
- Community Service Programs
- Educational Speakers / Life Long Learning
Reviews
for Valencia at Willow Creek
Write a review
A Place for Mom has scored Valencia at Willow Creek with 7.1 out of 10 using our proprietary review score based on 5 reviews in the last 2 years. Over all time, Valencia at Willow Creek has 33 reviews with an average "overall experience" of 3.7 out of 5.
Overall Rating
3.7
Cleanliness
4.0
Friendliness
3.9
Care Services
3.6
Staff
4.1
Meals & Dining
4.3
Activities
3.1
Value for Cost
3.6
A Place for Mom has scored Valencia at Willow Creek with 7.1 out of 10 using our proprietary review score based on 5 reviews in the last 2 years. Over all time, Valencia at Willow Creek has 33 reviews with an average "overall experience" of 3.7 out of 5.
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1-20 of 33 reviews
Alicia O - Family/friend
Memory Care
December 5, 2023
Anonymous - Family/friend
Assisted Living
November 15, 2023
A nice community with some room for improvement
I thought the staff was kind and caring. I do think like most faculties they were short staff. My mom did have quite a few falls while being there. She did end up in the hospital from one of the falls and then we had to move her into memory care so she could receive more care. At the time my mom was there they were going through new ownership. When I did my tour and signed the paperwork I was not made aware of the pending change. I was somewhat irritated about that.
My mother was there for only about 6 weeks before she passed away. The new owners took over just a few days before she passed. I do find it unusual that we did not receive a condolence card or even a call after her passing. With that being said I still have them fairly high scores. I think the CNA's gave her good care and there was a transition going on. Hopefully the new owners can work on getting the wrinkles iron out.
Anonymous - Family/friend
Memory Care
June 22, 2023
Memory care Staff ….
I have quite a few bones to pick. First of all, they never do any activity with the residence in memory care they are constantly plopped in front of the TV when I go visit my love one, and on top of that, you walk in and see the CNA sitting down on their phones while you have residence asleep flopping over, watching TV. The fact that the CNA‘s in there does not speak English.( there is nothing wrong with that.) but if we can’t communicate about my loved ones care , how is my love One who has dementia supposed to communicate with them I had to wait 20 minutes just to communicate through a phone app. I still made know progress communicating with the aid . We will be pulling my Love one out soon .As we have already started to look for a facility that can accommodate our needs and wants for our Loved one .
Anonymous - Family/friend
Memory Care
May 25, 2023
Not what we expected
We will be moving my loved one out to find another facility.
They worked with house doctors and with my loved one in memory care, it seemed like their objective was to get my loved one totally sedated and zonked out to make it easier for them to handle. My wife had concerns about bruises on one of the residents, and then they didn't like that and they accused my wife of pulling my loved ones hair and then wouldn't allow my wife on the property. When calling the resident, the phone at the facility has terrible reception and we are not able to hear my loved one at all.
Paul - Family/friend
Assisted Living
March 17, 2023
Our families experience
What we really like about this community is being able to visit at any time and the friendliness and competence of the staff. Given the chance we would recommend the Escalante at Willow Creek community to other families based on the experience we have had so far.
Anonymous - Toured community
Assisted Living
September 19, 2022
Our family visited Escalante at Willow Creek, it seemed nice from pictures and all that had researched on.
Just didn't feel the right connection for us while on the tour, it was nice but many residents seemed to be unhappy and not as cheerful as expected.
Not certain what was the issue or if was just an off day, but did not end up choosing this facility for my loved one.
anonymous - Family/friend
Assisted Living
August 23, 2022
Would not recommend
This is a terrible place, we had major issues with the overall value and cost, it did not meet any expectations. it was our worst experience we would not refer anybody to here it just fell completely apart. They did not have any full time staff there it was temporary and contracted out workers
Response from Valencia at Willow Creek
November 29, 2022
Hello. My name is Nick Castilleja, and I am a VP of Operations with Integral Senior Living. We are the management company for Escalante at Willow Creek. Will you please give me a call at 817.680.6407 so I can better understand your experience with the community, and we can work together on a solution? Thank you.
anonymous - Toured community
Assisted Living
August 15, 2022
Community Tour
Escalante at Willow Creek was my first choice. I would have placed my loved one there had it been my choice to make. It seemed to be a good value. I thought it was a step up in terms of activities and food over the other places we toured. The staff seemed more friendly. My loved one chose a different community because Escalante was slightly more expensive, and he doesn't like to spend money in general.
Anonymous - Family/friend
Assisted Living
August 5, 2022
Rating
Carolyn - Toured community
Assisted Living
June 13, 2022
Beautiful facility with friendly staff
The tour experience was wonderful and the staff were all great. The tour guide was fantastic and really interested in my loved one and trying to find out about her. The thing that really appealed to us was the fact that it was a smaller facility with less residents. It looked like everyone was very friendly and we figured the activities provided would help her integrate into the community. It had a fantastic view and beautiful courtyard. We had mom all signed up but unfortunately she was never able to move in due to her health declining.
A L - Toured community
Assisted Living
April 5, 2022
My tour review
This community was great. The tour guide was honest and up front. This community was just too far away for where I wanted my loved one located.
J P - Toured community
Memory Care
February 1, 2022
My tour review
This was a beautiful community but I did not see the interaction with the residents that I was looking for. Beautiful tour but not many residents together or any interactions. There was just another community that I felt my loved one fit in better at.
Response from Valencia at Willow Creek
March 31, 2022
Thank you so much, JP for taking time to share your experience of The Wentworth at Willow Creek. We value your opinion deeply, as your feedback is greatly appreciated. If you have anything further to share, please reach out to us. - Warm regards, Alison
Kathryn K - Family/friend
Assisted Living
January 20, 2022
A great place
I would say to place your family member here at this community. The staff have been great and respond to me when there is an issue and it has been great for my family and our loved one.
Response from Valencia at Willow Creek
March 31, 2022
Thank you so much, Kathryn for taking time to share your experience of The Wentworth at Willow Creek. We value your opinion deeply, as your feedback is greatly appreciated. If you have anything further to share, please reach out to us. - Warm regards, Alison
anonymous - Family/friend
Memory Care
November 30, 2021
Unhappy Experience
I would not recommend them at all. They lost my mother's dentures. They fed her Pine-Sol inadvertently. They lost her hearing aids. She did not get the care that I was promised.
Response from Valencia at Willow Creek
March 31, 2022
Hello, my name is Alison. Thank you for taking time to rate Wentworth at Willow Creek. Your experience is important to us. I have shared your review with community and regional leadership. I’d like to learn more about your concerns. If you’re open to further discussion, please send us a private message with your phone or email address. We’ll reach out to talk personally. Thank you, Alison
anonymous - Family/friend
Assisted Living
October 19, 2021
Family friendly
This is an excellent community and your loved one will receive great care here. The staff are very friendly with my loved one as well as my family. The food is okay and my loved one has difficulties due to dentures and the community accommodates and makes sure he has something that he can eat.
Response from Valencia at Willow Creek
November 21, 2021
Thank you so much for taking time to share your experience of The Wentworth at Willow Creek. We value your opinion deeply and will share your positive review with our team. Your feedback is greatly appreciated. If you have anything further to share, please reach out to us as we love hearing from you! - Warm regards, Alison
Sharon S - Family/friend
Memory Care
October 8, 2021
Would Recommend
The staff is friendly and open. I've been going there every day, and they have been very open to me being there and asking questions. At the moment, they're in transition with employee turnover in many departments. So there have been some bumps, but I think given some time they will be back to the level they were when we first moved in. I picked The Wentworth of Willow Creek because of how friendly everyone is. They staff definitely try, and that makes a big difference. The food is good. They try to give variety, and it has flavor, which is helpful. It's not the typical cafeteria food. Activities is one of the areas affected by staffing. They've lost their activities director, so there have been practically no activities because they're' short-staffed. But I would say the cost is just about what everybody else is charging in the area.
Response from Valencia at Willow Creek
November 21, 2021
Thank you so much, Sharon for taking time to share your experience of The Wentworth at Willow Creek. We value your opinion deeply and will share your positive review with our team. Your feedback is greatly appreciated. If you have anything further to share, please reach out to us as we love hearing from you! - Warm regards, Alison
Heather - Toured community
Memory Care
August 25, 2021
my tour
We toured this community and the tour was very good. They answered all of our questions and were very informative. They were very accommodating and the staff was very helpful and friendly.
Response from Valencia at Willow Creek
November 21, 2021
Thank you so much, Heather for taking time to share your experience of The Wentworth at Willow Creek. We value your opinion deeply and will share your positive review with our team. Your feedback is greatly appreciated. If you have anything further to share, please reach out to us as we love hearing from you! - Warm regards, Alison
Dianna F - Family/friend
Memory Care
May 13, 2021
Happy with dads home
We chose The Wentworth of WIllow Creek because we were in a time crunch and they were able to take him quickly when we needed it. It seemed a lot more personal when I toured them and they were anxious to fill their empty spots so we did get a good deal as well. My dad did contract covid while he was here. They went above and beyond and moved him to a special facility so he could get extra care and they covered the cost of it and my dad was just fine. They were awesome about the whole situation. Due to covid a lot of normal activities have been limited, but they all know him by name and are all very personal and caring. He has never complained about being here and I would absolutely recommend them to others looking.
Response from Valencia at Willow Creek
July 19, 2021
Thank you so much, Dianna for taking time to share your experience of The Wentworth at Willow Creek. We value your opinion deeply and shared your positive review with our team. Your feedback was greatly appreciated. If you have anything further to share, please reach out to us as we love hearing from you!
Anonymous - Family/friend
Memory Care
November 23, 2020
my review of Wentworth
There are better places out there but depending on your budget. We do like this facility it is close to us.
Room sizes are good and my loved one likes the food.
I would definitely recommend this community to others.
Response from Valencia at Willow Creek
January 26, 2021
Thank you so much for taking time to share your experience. We’ll share your 4-star rating with our team, which will certainly brighten their day. If you have anything further to share, please reach out to us as we love hearing from you! - Alison
Anonymous - Family/friend
Memory Care
November 17, 2020
Keep looking elsewhere
I am compelled to let others know the complete incompetence we have experienced in dealing with this facility. My father has been residing here for about a month and a half. Within the first 2 weeks, the facility sent a text telling family members to come pick up our father because they couldn't handle normal Alzheimer's behaviors. My father was attempting to break out of the window in his room and later figured out how to trigger the door to unlock of their secure facility. They offered zero assistance in finding a new facility. It is a difficult decision to place your parent in a home and I think it's important that other's know our experience to avoid problems like we've experienced. This is even more complicated with the pandemic and need for COVID testing.
Response from Valencia at Willow Creek
January 26, 2021
Hello, My name is Alison and I work at the Support Center. First, thank you for taking time to rate The Wentworth at Willow Creek. I have shared your review with our community and regional leadership team. I’d like to learn more about your concerns. If you’re open to further discussion, would you please send us a private message with your phone or email address? We’ll reach out and personally schedule a time to talk that best suits you. Thank you again, Alison.
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Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:
Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.
Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.
Know the Utah regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about Utah regulations for Assisted Living.
Frequently Asked Questions about Valencia at Willow Creek
Valencia at Willow Creek offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.
A Place for Mom has scored Valencia at Willow Creek 7.1 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (801) 733-6363 to reach a resident at Valencia at Willow Creek.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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