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1055 Forest Hill Ave SE, Grand Rapids, MI 49546
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Anonymous
-
Child of resident/client
5.0
a family experience with a great community
My loved one passed away there but my mom is still living there. They took well care of him and her taking very good care of her and we would absolutely recommend The Village of Heather Hills to other families who may need them for their loved ones
About the facility The Village of Heather Hills
The Heather Hills community is the best in Michigan! Situated on 20 beautifully landscaped acres, you'll enjoy the elegance, warmth and security of a family-owned retirement community. We offer fine dining, social events, billiard rooms and more. Village care is our in-home health care agency who can provide help with medications, activities of daily living and other assistance as needed. Visit Heather Hills and see what the best is like.
Senior living options offered
Assisted Living
Independent Living
Pricing for The Village of Heather Hills
Total monthly costs depend on room type, select services, and the level of care needed.
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Assisted Living
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo
Independent Living
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1 Bedroom
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2 Bedrooms
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
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Compare
The Village of Heather Hills
1055 Forest Hill Ave SE, Grand Rapids, MI 49546
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8.2
Review score
33 reviews
8.2
Review score
33 reviews
5 star
55%
4 star
24%
3 star
3%
2 star
12%
1 star
6%
9.8
Review score
37 reviews
9.8
Review score
37 reviews
5 star
84%
4 star
11%
3 star
5%
2 star
0%
1 star
0%
8.9
Review score
59 reviews
8.9
Review score
59 reviews
5 star
48%
4 star
34%
3 star
8%
2 star
3%
1 star
7%
8.3
Review score
115 reviews
8.3
Review score
115 reviews
5 star
67%
4 star
10%
3 star
6%
2 star
3%
1 star
14%
Studio
--Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
--Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
2
Assisted Living, Independent Living
Care types offered
3
Assisted Living, Memory Care, Independent Living
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Assisted Living, Memory Care
Amenities at The Village of Heather Hills
Healthcare Services
- Memory Care
- High Acuity Care
- Staffing & Ancillary Services
- Medication Management
- Incontinence Care
- Non-Ambulatory Care
- Diabetic Care
Meals & Dining
- No Sugar
- Meals Provided
- Gluten-free
- Room Service
- Guest Meals
- Professional Chef
- Restaurant Style Dining
- Low / No Sodium
Room Amenities
- Full kitchen
- Ground Floor Units
- Cable or Satellite TV
- Bath Tubs
- Handicap Accessible
- Wheelchair Accessible Showers
- Air Conditioned
- Private patio, deck, or balcony
- Respite or Short Term Stays Offered
- Wi-Fi/high-speed internet
- Kitchenette
Community Amenities
On-site dining options
- Bar or Pub
- Café or Bistro
Transportation & parking
- Complimentary Transportation
- Resident Parking Available
- Uncovered Parking
- Covered Parking
Pets
- Dogs Allowed
- Cats Allowed
Common areas
- Indoor Atrium
- Private Bath
- Outdoor Common Areas
- Outside Patio
- TV Lounge
- Central Fireplace
- Library
- Main Street Shops
- Beauty Salon
- Indoor Common Areas
- Computer or Media Center
- Meeting Room
Recreational areas
- Game Room
- Billiards Lounge
- Raised Garden Beds
- Fitness Center
- Movie or Theater Room
- Arts and Crafts Center
- Piano or Organ
Services
- Grocery Shopping and Errands
- Beautician
- Housekeeping
- Laundry Service / Drycleaning
Languages spoken
- English
Activities
- Live Musical Performances
- Bridge Club
- Gardening Club
- Stretching Classes
- Choir / Singing Club
- Men's Club
- Resident Band or Musicians
- Activities On-site
- Live Dance or Theater Performances
- Holiday Parties
- Activities Off-site
- Community Service Organizations
- Karaoke
- Walking Club
- Happy Hour
- Catholic Services
- Current Events Club
- Pet-focused Programs
- Devotional Activities On-Site
- Yoga / Chair Yoga
- Wii Bowling
- Trivia Games
- Educational Speakers / Life Long Learning
- Day Trips and Outings
- Live Well Programs
- BBQs or Picnics
- Other Religious Services
- Cards / Pinochle Club
- Quilting or Sewing Club
- Wine Tasting
- Birthday Parties
- Bible Study Group
Reviews
for The Village of Heather Hills
Write a review
A Place for Mom has scored The Village of Heather Hills with 8.2 out of 10 using our proprietary review score based on 4 reviews in the last 2 years. Over all time, The Village of Heather Hills has 33 reviews with an average "overall experience" of 4.1 out of 5.
Overall Rating
4.1
Cleanliness
4.3
Friendliness
4.4
Care Services
3.9
Staff
4.1
Meals & Dining
3.8
Activities
4.2
Value for Cost
4.1
A Place for Mom has scored The Village of Heather Hills with 8.2 out of 10 using our proprietary review score based on 4 reviews in the last 2 years. Over all time, The Village of Heather Hills has 33 reviews with an average "overall experience" of 4.1 out of 5.
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Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 33 reviews
Anonymous - Family/friend
Assisted Living
November 11, 2024
Review for The Village of Heather Hills
I would recommend The Village of Heather Hills. It is a compassionate community with a lovely atmosphere and caring staff.
Anonymous - Family/friend
Independent Living
October 3, 2024
a family experience with a great community
My loved one passed away there but my mom is still living there. They took well care of him and her taking very good care of her and we would absolutely recommend The Village of Heather Hills to other families who may need them for their loved ones
Amy - Family/friend
Assisted Living
December 11, 2023
Mixed Experience at Heather Hills
My father resided at Heather Hills for approximately two years until his passing on November 24. While he found comfort in the meals and safety measures, our family encountered distressing lapses in the promised level of care, leading to significant health consequences.
Regrettably, my father's well-being was compromised when he was found lying in bed, surrounded by his own waste, more than once. This neglectful situation likely contributed to a severe UTI and subsequent infection, ultimately leading to his untimely death.
We express our deep concern about the lapses in care, and we hope this feedback prompts essential improvements within the facility. While we paid my father's final bill, we cannot endorse Heather Hills due to the grave consequences our family experienced.
It is our sincere wish that sharing our experience leads to necessary changes and prevents others from facing similar hardships in the future.
Anonymous - Family/friend
Assisted Living
May 10, 2023
a lovely facility and staff, very pleased with our choice, highly recommend
It's a lovely facility, beautifully remodeled, with numerous activities. [name removed] is very caring, knowledgeable, professional, and sincere. Heather Hills offers a diverse weekly menu, social gatherings, outings, and special family events just to name a few. I've been very pleased with them since moving my father there a year ago.
Mary S - Resident/client
Independent Living
December 6, 2022
Be careful lack of leadership
The exec director was full of excuses and blaming our Gov for his inability to attract and keep good staff. He thinks covid is a hoax spewing delusional rhetoric in our newsletter. I hope the new owners care about us and leave their political agenda behind. I don’t like being used as a pawn for marketing. I would rather have my privacy. If I can’t smoke the exec director shouldn’t be able to either!! Nice places right around the corner from here.
LP - Family/friend
Assisted Living
August 26, 2022
Wish they had a wider variety of activities.
They sold the business in July to a new corporation. It is now part of a bigger group.
So not certain what to expect with this all happening now, but hope the future will be great.
They have several new move-ins so that is nice.
ProtectMom - Family/friend
Assisted Living
July 16, 2022
Dozens moved out, decline in quality, poor management
Poor management. High staff turnover. Unable to properly staff. Ask why there are 25 vacant units. There is new entrance and dining area but the halls are dark, with stained carpets & dry wall buckets for roof leaks. Unit carpet is worn out and cheap. Don’t do laundry weekly. Washers & dryers are old and dirty. Mice and ants are rampant. Carports are collapsing with gutters hanging, full of bird nests and poo. Elevators don’t work. The food is bland, not fresh, cold, overcooked, like rubber. Village Care doctor, Nurse Director and assistant are constantly leaving. Meds aren’t given on time and lost. Staff doesn’t respond to call buttons or answer phone. On the weekends & evenings no management is around; it’s obvious there’s nobody in charge. During covid management & staff didn’t wear masks yet required it of visitors. The staff were often exposed residents to COVID. We tried to get these issues addressed by the Director, but were repeatedly lied to and given excuses.
David - Resident/client
Independent Living
June 22, 2022
Tami Y - Industry reviewer
Independent Living
May 2, 2022
My second home
I have worked at HH for almost 32 years. It is my home away from home and my co workers and residents are family. I can’t imagine ever working any place else.
Betty - Family/friend
Assisted Living
March 11, 2022
Great Place
This is a very nice place and community for elderly people to be. They are very friendly and the community is very clean. The administrative staff bent over backwards to get us in there in a timely matter and they were just really great to work with. It meant a lot to me and my family. The staff are very good, friendly and caring with my loved one.
Deborah M - Family/friend
Assisted Living
February 18, 2022
Would Recommend
I was happy with it, glad I put my Mom there. She is happy to be there, except with the food. I think they have their challenges with staffing issues due to covid. They are doing the best that they absolute can.
Shelly S - Family/friend
Independent Living
February 17, 2022
Great experience highly recommend
The Village at of Heather Hills is fabulous. The 1 on 1 care that they provided is something that really stuck out to us. [name removed] the intake director was absolutely incredible. The experience was wonderful and we would highly recommend them to others looking, It was the best decision I could have made for her.
Harvey - Resident/client
Independent Living
August 17, 2021
Heavenly Hills
It's a verycooperative community. THe people are always happy. I don't hear complaining from the other residents even wehn there are little changes. We're shortstaffed right now. They're very good, working very hard and extremely freindly. but they're being overworked because they can't hire anybody. The food is great. There's a good variety and good quality with a proper portion size. You get two choices for each meal every day, and it's very delicious. My only complaint is they put salt in their food, and I believe that a facility like this with primarily older people could probably curtail some of the salt. They have a lot of activiites, so much going on all the time. People are enthusiastic with teh activities. And that stands out compared to other places we've visited. IT's a very well run organization, if a little expensive. Other places had a large entrance fee, but the entrance fee here is reasonable. And htey completely redo your rooms before you move in. THey have private covered parking spots avaialble. I would definietly recommend coming here if you can afford it.
D.R. G - Family/friend
Independent Living
May 26, 2021
We would strongly recommend The Village
The friendliness of the staff members would be six stars out of five. Our loved one thinks the food is wonderful, and the have been back and forth with the activities. She does enjoys what they have, and they do have a great line up of things to do. We feel that the value for cost is very good. This was our first choice.
JC - Resident/client
Assisted Living
April 21, 2021
Terrible
I lived at Heather Hills for 1 year. The residents were wonderful! Most of the staff was very kind and excellent with all of the residents. However, there were several that were evil, mean and cruel> It was in every
area. They were in the office staff, servers ,health care and even administration. These people would often lie to the residents. They would document that they gave a medication, took a temperature, record that a resident refused a shower. One night when I first got there the toilet in my room was not working. I was told I would have to walk downstairs to use a restroom or wear an adult diaper. They did not have a plunger. I was recovering from a stroke. I was humiliated. I was new and scared.
Another time I was told they did a temperature check. They did not. I was told that I must have forgot. It is scary what they do and get away with. Many residents are not able to speak for themselves, Their families and caregivers do not see the true picture. It is a SHAME!!!
anonymous - Family/friend
Independent Living
March 24, 2021
very pleasant environment
The community is very spacious and pretty. There are a lot of activities going on and the rooms are very large. The communication between the staff and our family is good and they keep us updated and well informed. I would recommend this community to others
Anonymous - Family/friend
Assisted Living
January 21, 2021
Warm and caring atmosphere
They are very friendly and accommodating. The community is very caring and I feel they did well for my loved one. I would absolutely recommend this community to others.
Anonymous - Family/friend
Independent Living
July 31, 2020
Review of The Village Of Heather Hills
All in all, I would say that Heather Hills is/has been a good (not excellent) place for the following reasons:
Village care tries to be attentive, however, the turnover has been a lot. Last month there were 5 new hires. For being a facility for independent living, there are more and more residents that need a lot of care and assistance, thus making them busier.
Weekend coverage is very lackadaisical; definitely a slim crew working and not always someone at the front desk. No one seems to be in charge. Not enough coverage or servers.
During the whole pandemic, there has been no communication to the families as to what is going on and for being done. It is left to the 90+ age residents to remember what their restriction are and passing it on to families. Fortunately, Heather Hills had been "virus free" until this past Monday where there was someone (apparently who would come to Heather Hills on an on need basis) was tested positive. I (as well as the rest of my siblings) have been upset with the fact that we can see employees as well as the high school boys and girls (servers) coming in without masks and walking around Heather Hills interacting with residents. These individuals are just as susceptible to bringing the virus into Heather Hills and the residents (as the case may be right now with someone testing positive.)
The residents, employees and helpers aren't required to wear masks, yet family members must. Where's the logic?!?
Comments for my loved ones:
The food is dreadful; bland. When pork chops are served they are tough and the butter knife doesn't cut it.
Heather Hills put all this money into the outer appearance, yet the one section of the building (North?) the carpet is old and stained. Very dated pictures and some door frames and walls are dented and have holes. (Who wants to look at that?)
Meals are being brought up to the apartments but the times are never consistent.
Security at the doors use to be a HUGE issue, but with the renovations it has gotten better.
Yes, these issues have been brought up at one time or another with Heather Hills personnel but not always rectified.
Anonymous - Industry reviewer
Independent Living
June 15, 2020
Review of The Village Of Heather Hills
Love the staff! The residents are very friendly and the facility is very nice.
Response from The Village of Heather Hills
June 29, 2020
Thank you for the kind words!
Jan Fryling - Family/friend
Independent Living
June 15, 2020
Review of The Village Of Heather Hills
Wonderful environment for seniors, either independent or assisted. Currently, nursing staff, caregivers, and administration all work to make residents comfortable! Beautiful building and wonderful amenities for all. Food service is very good with menu items to please.
Couldn't be happier that Mom in such a caring place!! Very caring staff.
Response from The Village of Heather Hills
June 29, 2020
Thank you Jan!
Neighborhoods around The Village of Heather Hills
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Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:
Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.
Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.
Know the Michigan regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about Michigan regulations for Assisted Living.
Frequently Asked Questions about The Village of Heather Hills
The Village of Heather Hills offers 1 Bedroom and 2 Bedrooms. Learn more.
A Place for Mom has scored The Village of Heather Hills 8.2 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (616) 942-1990 to reach a resident at The Village of Heather Hills.
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