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The Heritage Retirement Residence

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3630 Brown Rd, West Kelowna, BC V4T7Y9

For more information about senior living options:
(866) 374-4058
8.5
Review score
16 reviews
Add review
8.5
Review score
16 reviews
5 star
81%
4 star
19%
3 star
0%
2 star
0%
1 star
0%
See all reviews
The Heritage Retirement Residence
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The Heritage Retirement Residence
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Hope M
-
Child of resident/client
5.0
A great place to live.
The Staff and team of Head Nurse and Care-aids have been so helpful. They check in on you every day to make sure everyone is OK . Also they allow interior Health to come in and provide assistance if you want. All the residents are so friendly. We liked the modern look and the variety o

About the facility
The Heritage Retirement Residence

The Heritage Retirement Residence in West Kelowna, BC is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

Senior living options offered

Assisted Living

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Amenities
at The Heritage Retirement Residence

Healthcare Services

  • Memory Care
  • Incontinence Care
  • Medication Management
  • High Acuity Care
  • Staffing & Ancillary Services
  • Non-Ambulatory Care
  • Diabetic Care

Meals & Dining

  • Vegan
  • Vegetarian
  • Restaurant Style Dining
  • Low / No Sodium
  • Professional Chef
  • Meals Provided
  • Guest Meals
  • Room Service
  • Organic
  • International Cuisine
  • Gluten-free
  • Anytime Dining
  • No Sugar

Room Amenities

  • Kitchenette
  • Air Conditioned
  • Full kitchen
  • Respite or Short Term Stays Offered
  • Handicap Accessible
  • Garden View
  • Wi-Fi/high-speed internet
  • Cable or Satellite TV

Community Amenities

On-site dining options

  • Bar or Pub
  • Private Dining Room
  • Café or Bistro

Transportation & parking

  • Resident Parking Available
  • Covered Parking
  • Complimentary Transportation
  • Property Convenient to Public Transit
  • Uncovered Parking
  • Transportation at Cost

Pets

  • Weight Limit (lbs)
  • Dogs Allowed
  • Cats Allowed

Common areas

  • Barber Shop
  • Meeting Room
  • Beauty Salon
  • TV Lounge
  • Library
  • Outdoor Common Areas
  • Computer or Media Center
  • Indoor Common Areas
  • Central Fireplace
  • Main Street Shops
  • Outside Patio

Recreational areas

  • Swimming Pool
  • Golf Course or Putting Green
  • Piano or Organ
  • Fitness Center
  • Game Room
  • Raised Garden Beds
  • Billiards Lounge
  • Movie or Theater Room
  • Arts and Crafts Center
  • Woodworking Shop

Services

  • Laundry Service / Drycleaning
  • Housekeeping
  • Grocery Shopping and Errands
  • Beautician

Languages spoken

  • English

Activities

  • Water Aerobics
  • Cooking Classes
  • Bridge Club
  • Quilting or Sewing Club
  • Bible Study Group
  • Cooking Club
  • Community Service Organizations
  • Intergenerational Programs
  • Visiting Chaplain or Priest
  • Community Service Programs
  • Yoga / Chair Yoga
  • Cards / Pinochle Club
  • Adventist Services
  • Trivia Games
  • Pet-focused Programs
  • Brain fitness / Dakim
  • Book Club
  • Activities Off-site
  • Other Religious Services
  • Birthday Parties
  • Current Events Club
  • Happy Hour
  • Karaoke
  • Activities On-site
  • Gardening Club
  • Live Musical Performances
  • Live Dance or Theater Performances
  • Dances
  • Reminiscence Programs
  • Day Trips and Outings
  • Qi Gong
  • Art Classes
  • BBQs or Picnics
  • Stretching Classes
  • Choir / Singing Club
  • Educational Speakers / Life Long Learning
  • Live Well Programs
  • Sensory-based Programs
  • Walking Club
  • Catholic Services
  • Wii Bowling
  • Resident Band or Musicians
  • Wine Tasting
  • Men's Club
  • Holiday Parties

Compare

The Heritage Retirement Residence
The Heritage Retirement Residence

3630 Brown Rd, West Kelowna, BC V4T7Y9

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8.5
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16 reviews
8.5
Review score
16 reviews
5 star
81%
4 star
19%
3 star
0%
2 star
0%
1 star
0%
7.5
Review score
9 reviews
7.5
Review score
9 reviews
5 star
22%
4 star
34%
3 star
11%
2 star
22%
1 star
11%
Review score not available
Review score not available

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

No

Pet friendly

No

Care types offered

1

Assisted Living

Care types offered

2

Assisted Living, Independent Living

Care types offered

1

Assisted Living

Care types offered

2

Assisted Living, Memory Care

Reviews

for The Heritage Retirement Residence

8.5Review score16 reviews
8.5
Review score
16 reviews
5 star
81%
4 star
19%
3 star
0%
2 star
0%
1 star
0%
0
Review score0 reviews0 communities
Write a review
A Place for Mom has scored The Heritage Retirement Residence with 8.5 out of 10 using our proprietary review score based on 2 reviews in the last 2 years. Over all time, The Heritage Retirement Residence has 16 reviews with an average "overall experience" of 4.8 out of 5.
Overall Rating
4.8
Cleanliness
4.8
Friendliness
4.8
Care Services
4.7
Staff
5.0
Meals & Dining
5.0
Activities
4.7
Value for Cost
4.8
A Place for Mom has scored The Heritage Retirement Residence with 8.5 out of 10 using our proprietary review score based on 2 reviews in the last 2 years. Over all time, The Heritage Retirement Residence has 16 reviews with an average "overall experience" of 4.8 out of 5.
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-16 of 16 reviews
Hope M - Family/friend
Assisted Living
October 4, 2024
5.0
A great place to live.
The Staff and team of Head Nurse and Care-aids have been so helpful. They check in on you every day to make sure everyone is OK . Also they allow interior Health to come in and provide assistance if you want. All the residents are so friendly. We liked the modern look and the variety of activitie s. There's something for everyone. Also the meals are delicious. The servers and kitchen staff new my parents names after the first day. For anyone moving in, it's a big adjustment and they really make them feel at home.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Layla - Resident/client
Assisted Living
November 21, 2023
5.0
Highly recommended!
Caring, clean and safe residence. Lovely Kelowna location, excellence staff. Top quality food, activities are broad ones which helps encourage residents to partake in them and meet others and quite often make new friends.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Anonymous - Toured community
Assisted Living
December 3, 2019
4.0
Loved this place. The staff were fabulous. Lunch was great. Building is bright and cheerful. Residents seem social and happy. The only down side was the long drive from Kelowna and proximity to shopping and external activity
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
Anonymous - Toured community
Assisted Living
November 19, 2019
5.0
Wonderful activity calendar & facilities (wine making, pool exercises, recreational activities & opportunities to assist others & be involved.Storage in unit. Residents looked happy & were enthusiastic about atmosphere & events at facility. Excellent menus & salad bar. Open meal times & seating. Easier to mix with others & develop friendships. Hospital in Kelowna is where my routine minor surgeries are performed & where cancer treatments are given if I need them in the future. I like West Bank. Negatives: Balcony is shared on each floor. Small living room with unusual angled dividing wall. Of the two visited would select this residence over the facility in Osoyoos.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Anonymous - Family/friend
Assisted Living
November 17, 2018
5.0
The Heritage is a fabulous place, staff is wonderful, food according to Mom is very good. I would highly recommend the Heritage if your loved one needs good care home
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Freedom Adams - Family/friend
Assisted Living
November 12, 2018
5.0
Moms faborite
Great staff, events and delicious food
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
rino manarin - Resident/client
Assisted Living
November 10, 2018
3.5
The Menu is not what will appear on your plate
The food menu looks really good but the finished product , ie , the cooked food leaves a lot to be desired. It seems that the chef lacks the experience to make food flavorfull.
Cleanliness
3.5
Friendliness
3.5
Value for Cost
3.5
Care Services
3.5
Activities
3.5
J.W. - Toured community
Assisted Living
October 9, 2017
5.0
Review of The Heritage Retirement Residence West Kelowna, BC
I brought my mother to Heritage place for respite for a weekend. While I was extremely impressed with the care and facilities .It wasn't the place for my mom. My mother was quite compromised with dementia so she needed much more care than Heritage could provide. Not their fault, it was hard to know what level of care they could provide as it was all done via email. We were from out of town. Beautiful place though.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Family Member - Family/friend
Assisted Living
August 11, 2017
5.0
Verified Review
Beautiful
The Heritage was beautiful and he loved it there. We have since moved him, but only because it was too far to go to visit.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Anonymous - Toured community
Assisted Living
April 1, 2017
5.0
Very beautiful, friendly place. We were there for 4 hours, and immediately fell in love! The food service is exquisite, and the facilities awesome. (The heated swimming pool really sold me !) We ended up with a 2 bed + den so that our son can stay with us as caregiver. I can't say enough about [Removed] and the "volunteer lady" who accompanied us on our tour. They made us feel very much at home, and comfortable asking questions. We have toured several facilities these past 5 years, but this tour was OUTSTANDING !! We'll be moving in June 1st and just can't WAIT !!!! Many thanks to Harold for organizing this for us ! [Removed]
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Anonymous - Toured community
Assisted Living
January 23, 2017
5.0
Very friendly helpful staff!!!! Facility was very clean. All questions were well answered.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Anonymous - Toured community
Assisted Living
December 29, 2016
4.0
Mom Liked this one but it was on the west side of the bridge and not near her Doctor and other appointments
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
Randy Foster - Toured community
Assisted Living
September 16, 2016
5.0
Verified Review
Things to consider when choosing.
Very bright and clean and open on the whole main floor resembling a grand hotel unlike other assisted living facilities that were older buildings resembling more of an apartment block that were painted in drab colours and gave you a closed in feeling. Not that the other facilities weren't nice and clean and the staff not friendly, but they reminded me of being in a funeral home. The 1/2 off the first months rent to give you financial assistance to help you move was another factor that helped us decide on the Heritage. Furthermore, they have a policy that reimburses you if you miss 8 or more consecutive days of meals whereas other facilities just told us another member of the family were entitled to come and eat in the residents absence! There were many other positives but no space here to elaborate
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
4
Activities
4
Anonymous - Family/friend
Assisted Living
July 30, 2016
4.5
Great experience
Cleanliness
4.5
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5
Activities
4.5
Anonymous - Family/friend
Assisted Living
July 17, 2016
5.0
Awesome facility
The Heritage gave my dad a new life. He lived at house by himself for 12 years after my moms passing and did well for the first 9 years. Then he deteriorated, depression set in and he did not want to see anyone. Two days after moving into Heritage, he is social again, made new friends and very busy with his new life. The rooms are spotless, so many activities to chose from, a great selection during mealtime, and Lori made the move in so effortless for all of us. Can't wait till it is my time!
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Fiammetta - Family/friend
Assisted Living
June 2, 2016
5.0
Verified Review
Only the best for Mom....
I cannot say enough about the Heritage, the kind and caring staff and its programs. Like any well run facility they continuously look for ways to improve although can't imagine on what. Attentive, available, knowledgeable, kind, understanding, clean, well appointed are all words that easily come to mind. Mom moved in following some very big life changes. The staff was very attentive and so in tune with us and my mom there was a sense of relief and comfort right away. I know I can go home now and not worry. Lori, Jennifer, Lois, Justine, Georgia, you are amazing! Thanks Heritage for making this hard process a great experience and being there when we needed you. Thanks A Place for Mom for you kindness and diligent, knowledgeable advisor Harold, it was so helpful and reassuring.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Viewing 1-16 out of 16 reviews

Neighborhoods
around The Heritage Retirement Residence

See what the neighborhood has to offer and what’s nearby:
The Heritage Retirement Residence in google map

Tips for evaluating your community options

Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:

  • Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.

  • Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.

  • Know the British Columbia regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about British Columbia regulations for Assisted Living.

Frequently Asked Questions
about The Heritage Retirement Residence

The Heritage Retirement Residence offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.

A Place for Mom has scored The Heritage Retirement Residence 8.5 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (250) 768-9926 to reach a resident at The Heritage Retirement Residence.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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