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920 Stockton Dr, Allen, TX 75013
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Anonymous
-
Child of resident/client
4.5
Overall recommend Heritage at Twin Creeks
These ratings on how they have been treating mom and myself when I'm there. The staff now is pretty good. They treat mom like she is their mom and the only issue is they have gotten caregivers who don't have experience and leave after a month or so and don't like to be told what to do.
My issue is with [name removed] and the director turn over (third director in 2+ yrs). [name removed] is awesome and so is the hospice care.
About the facility The Heritage at Twin Creeks
Recognized as the best location in town, The Heritage at Twin Creeks' assisted living and memory care community specializes in a holistic approach to wellness, including individual resident customization of our proprietary Seven Dimensions of Wellness. A resident thrives when they feel connected and engaged with daily life, and our care program is designed to make each resident a true partner in their own service and care plan as well as their decision making process throughout the day. Our Concierge Medicine program offers full spectrum physician visits in the comfort of a resident's own apartment, including lab work, mobile imaging, and some specialty referrals without having to leave our community. Come learn about the Surpass One Week University, where current or future residents can enroll in continuing education learning classes onsite, taught by academic professionals. More than anything, however, is our commitment to excellence in services, compassion in each interaction, integrity in our daily actions, and a spirit of positive engagement. Available seven days per week to receive appointments and discuss the best fit for you! BBB Member, proud supporter of the Alzheimer's Association. Located on the northwest corner of Central Expressway and Exchange Parkway, across the street from Texas...
Read more
Senior living options offered
Assisted Living
Memory Care
Pricing for The Heritage at Twin Creeks
Total monthly costs depend on room type, select services, and the level of care needed.
Base fees by room type
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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Tours at The Heritage at Twin Creeks
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Compare
The Heritage at Twin Creeks
920 Stockton Dr, Allen, TX 75013
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7.8
Review score
68 reviews
7.8
Review score
68 reviews
5 star
61%
4 star
19%
3 star
4%
2 star
6%
1 star
10%
9.4
Review score
7 reviews
9.4
Review score
7 reviews
5 star
100%
4 star
0%
3 star
0%
2 star
0%
1 star
0%
8.9
Review score
5 reviews
8.9
Review score
5 reviews
5 star
100%
4 star
0%
3 star
0%
2 star
0%
1 star
0%
8.8
Review score
31 reviews
8.8
Review score
31 reviews
5 star
45%
4 star
39%
3 star
13%
2 star
3%
1 star
0%
Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
--1 bedroom
--1 bedroom
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
--2 bedrooms
Starting at $X,XXX/moActive promotion
No
Active promotion
Moving Help
Assists with expenses related to relocating and settling in.
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
No
Pet friendly
Yes
Pet friendly
Yes
Care types offered
2
Assisted Living, Memory Care
Care types offered
1
Memory Care
Care types offered
1
Memory Care
Care types offered
2
Assisted Living, Memory Care
Amenities at The Heritage at Twin Creeks
Healthcare Services
- Staffing & Ancillary Services
- Memory Care
- Diabetic Care
- Incontinence Care
- Medication Management
- Non-Ambulatory Care
Meals & Dining
- Professional Chef
- Special Dining Programs
- Anytime Dining
- Room Service
- Meals Provided
- Vegetarian
- No Sugar
- Guest Meals
- Restaurant Style Dining
- International Cuisine
- Low / No Sodium
Room Amenities
- Wi-Fi/high-speed internet
- Kitchenette
- Handicap Accessible
- Air Conditioned
- Wheelchair Accessible Showers
- Respite or Short Term Stays Offered
- Ground Floor Units
- Cable or Satellite TV
Community Amenities
On-site dining options
- Bar or Pub
- Private Dining Room
- Café or Bistro
Transportation & parking
- Resident Parking Available
- Transportation at Cost
- Uncovered Parking
- Complimentary Transportation
Pets
- Pet Care Available
- Dogs Allowed
- Cats Allowed
- Weight Limit (lbs)
Common areas
- Library
- Outdoor Common Areas
- Central Fireplace
- Meeting Room
- Computer or Media Center
- Indoor Common Areas
- TV Lounge
- Beauty Salon
- Outside Patio
Recreational areas
- Movie or Theater Room
- Raised Garden Beds
- Piano or Organ
- Arts and Crafts Center
- Game Room
Services
- Beautician
- Housekeeping
- Grocery Shopping and Errands
- Laundry Service / Drycleaning
Languages spoken
- English
Activities
- Protestant Services
- Brain fitness / Dakim
- Reminiscence Programs
- Trivia Games
- Wine Tasting
- Happy Hour
- Cooking Classes
- Art Classes
- Gardening Club
- Forever Fit
- Holiday Parties
- Dances
- Yoga / Chair Yoga
- Tai Chi
- Live Well Programs
- Birthday Parties
- Devotional Activities On-Site
- Pet-focused Programs
- Stretching Classes
- Activities On-site
- Community Service Programs
- Day Trips and Outings
- Visiting Chaplain or Priest
- Live Musical Performances
- Live Dance or Theater Performances
- Intergenerational Programs
- Karaoke
- Educational Speakers / Life Long Learning
- BBQs or Picnics
- Devotional Activities Offsite
- Catholic Services
- Activities Off-site
- Sensory-based Programs
Reviews
for The Heritage at Twin Creeks
Write a review
A Place for Mom has scored The Heritage at Twin Creeks with 7.8 out of 10 using our proprietary review score based on 5 reviews in the last 2 years. Over all time, The Heritage at Twin Creeks has 68 reviews with an average "overall experience" of 4.1 out of 5.
Overall Rating
4.1
Cleanliness
3.8
Friendliness
3.9
Care Services
3.7
Staff
4.6
Meals & Dining
4.5
Activities
4.1
Value for Cost
3.6
A Place for Mom has scored The Heritage at Twin Creeks with 7.8 out of 10 using our proprietary review score based on 5 reviews in the last 2 years. Over all time, The Heritage at Twin Creeks has 68 reviews with an average "overall experience" of 4.1 out of 5.
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Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 68 reviews
Anonymous - Family/friend
Memory Care
October 25, 2024
Overall recommend Heritage at Twin Creeks
These ratings on how they have been treating mom and myself when I'm there. The staff now is pretty good. They treat mom like she is their mom and the only issue is they have gotten caregivers who don't have experience and leave after a month or so and don't like to be told what to do.
My issue is with [name removed] and the director turn over (third director in 2+ yrs). [name removed] is awesome and so is the hospice care.
Anonymous - Family/friend
Memory Care
September 30, 2024
The Heritage at Twin Creeks review
The overall experience was bad enough that I pulled her out our loved one out. We expressed concerns about cleaning our loved ones room and saw little or no improvement afterwards. No, I would not recommend The Heritage to other families, I took her out because they failed to address issues
Anonymous - Family/friend
Assisted Living
July 31, 2024
The Heritage at Twin Creeks review
Recently new ownership and new executive director. Will be third since we have been there. Many staff changes, takes longer than I would expect to respond to some emergencies when pendant is pushed.
Clifford - Family/friend
Assisted Living
April 16, 2024
Review for The Heritage at Twin Creeks
Excellent service and very good care.They have a great activities staff. My mom is in memory care and is busier than she has been in 15 yrs. They make an incredible effort to keep everyone active and engaged. My mom loves it.
Anonymous - Toured community
Memory Care
January 20, 2023
I toured this facility and it was very nice! Everyone was friendly and things were very clean. However, their communication about availability was not good. I put a deposit down on an available room (they said it was fully refundable). The room ended up becoming not available and I'm still trying to get my deposit back.
Response from The Heritage at Twin Creeks
March 5, 2024
Thank you so much for taking the time to leave a 5-star review for The Heritage at Twin Creeks! We're thrilled you found our facility to be clean and friendly during your tour.
However, we sincerely apologize for the miscommunication regarding room availability and the delay in returning your deposit. We understand how frustrating and concerning this experience must have been for you. We are committed to accurate and transparent communication and are taking steps to ensure similar situations do not happen again.
Thank you again for your feedback. We appreciate your understanding and look forward to the opportunity to serve you in the future.
Sincerely,
The Heritage at Twin Creeks Team
anonymous - Family/friend
Assisted Living
October 6, 2022
friendly staff
Right away we really liked the quality of the facility and everything they have to offer, but our biggest frustration and complaint would be with their billing and accounting process to the point where we would move our loved one out.
Anonymous - Toured community
Memory Care
June 27, 2022
My Tour Experience at The Heritage at Twin Creeks
Good community, was worried about the review I read.
anonymous - Toured community
Assisted Living
June 9, 2022
Tour experience
The Heritage at Twin Creeks is a very nice facility. We found that there were not as many residents out and about and it did not seem as active as another we were looking at. There are also no washer and dryer in the apartments.
BS - Family/friend
Assisted Living
May 25, 2022
Would Recommend - The Staff Was Wonderful
The Heritage at Twin Creeks was a good facility. We weren't there for long, but they were very accommodating and addressed any issues we may have had. The staff is very friendly and very helpful. And they will go out of their way to make people feel comfortable.
anonymous - Family/friend
Assisted Living
April 19, 2022
Very warm and welcoming and involved
We have had a good experience so far, our loved one really seems to be doing very well here. We chose The Heritage because of all the activities they offer. On Tuesday's they have grocery days, on Friday's they go out to lunch at different spots. They have different outings all throughout the weeks. The staff are very accommodating and if our loved one is really needed to go to the store one day, they will take her there. We appreciate that they go get our loved one for activities since sometimes she may forget. They are very communicative with our family and send us pictures all the time. Our loved one also says the food is great.
Loraine - Family/friend
Assisted Living
March 21, 2022
A Comfort Level Knowing My Loved One is Here
I believe this is one of the best communities in the area. One of the reasons I picked this place is that the residents were talking, laughing, and enjoying themselves.
The staff are great to work with. Anything the family needs they are willing to assist the family and residents.
There is an hourly listing of activities for the residents to choose from. There are some activities that the residents will sign up for and others they can just show up for. The memory care activities are able to keep the residents actively engaged.
There is a monthly family night, and there is a newsletter sent to family. There is transportation for the residents to use for field trips.
Katherine R - Resident/client
Assisted Living
March 15, 2022
I have been here since [date removed]. The people that work here knew my name from day one. Everywhere you look going down the hallway you see interesting things to look at. Everything is always very clean. I have been on the bus many times and everything is very busy. My son wanted me to come. He has lived for 50 years nearby.
Anthony A - Industry reviewer
Assisted Living
March 15, 2022
The Heritage at Twin Creeks is a great place for seniors. The staff goes above and beyond in ensuring the comfort and respect that the residents deserve. The building is always clean and there is a lot of activities for residents to engage in. I will 100% recommend this place.
anonymous - Industry reviewer
Assisted Living
March 15, 2022
Amazing staff, always helpful with smiles on their faces. Facility is always clean.
anonymous - Resident/client
Assisted Living
March 15, 2022
As good as it gets. All of the staff are very accommodating and interested the welfare of those who reside here.
C J - Family/friend
Assisted Living
March 15, 2022
Charlotte P - Industry reviewer
Assisted Living
March 15, 2022
Great place to place your loved ones. Offers great care and activities. Friendly atmosphere.
anonymous - Industry reviewer
Assisted Living
March 15, 2022
Such a beautiful place for these residents! They are well cared for and live happily.
Winnoa R - Resident/client
Assisted Living
March 15, 2022
I like the activities and the caregivers. I would tell people to live here. Enjoy the people here.
Rose W - Industry reviewer
Assisted Living
March 15, 2022
I have been here long now working as a caregiver stayed with residents and my other staff. Worked together and Heritage is role model to me. I wish to stay long and communicate with more and welcome all. Thank you
Neighborhoods around The Heritage at Twin Creeks
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Tips for evaluating your community options
Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:
Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.
Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.
Know the Texas regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about Texas regulations for Assisted Living.
Frequently Asked Questions about The Heritage at Twin Creeks
The Heritage at Twin Creeks offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.
A Place for Mom has scored The Heritage at Twin Creeks 7.8 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (214) 509-9005 to reach a resident at The Heritage at Twin Creeks.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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