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41505 Carlotta Dr, Palm Desert, CA 92211
For pricing & availability:
5 star
50%
4 star
20%
3 star
10%
2 star
0%
1 star
20%
8.2
Review score
2672 reviews
97 facilities
99 Photos available
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Anonymous
-
Loved one of resident/client
5.0
Our Experience
My loved one was previously a resident at The Carlotta and overall the experience at this facility was great for her. The cleanliness and friendliness were great. The staff, care services, meals and activities were also great. Everything was good during her stay at The Carlotta.
About the facility The Carlotta
"The Carlotta is a premier senior living community offering world class living at its finest, with transcendent views of the desert valley. The location boasts tranquil rose and cactus gardens, lush landscaping and is only a short distance to the areas most popular attractions.
At The Carlotta our seniors are empowered to maximize their independence and personal growth. We partner with our residents to provide customized care and support. In doing so, we ?nd new ways to bring joy, wellness, and ease to the lives of our residents and their families. No matter what age, no matter what season, our focus is on the whole person.
Delicious food, great conversation with friends, and a warm environment is what you can expect while dining at our restaurant, Vine at Ivy. Our culinary team makes food that is simple, seasonal and delicious, made with whole ingredients and cooked just for you. Our menus change seasonally to make sure you have an abundance of variety and choices.
Our goal at The Carlotta is to make every resident feel comfortable and inspired to live their best life, day in and day out. Ivy Living is designed to be a vibrant, joyful, and purposeful...
At The Carlotta our seniors are empowered to maximize their independence and personal growth. We partner with our residents to provide customized care and support. In doing so, we ?nd new ways to bring joy, wellness, and ease to the lives of our residents and their families. No matter what age, no matter what season, our focus is on the whole person.
Delicious food, great conversation with friends, and a warm environment is what you can expect while dining at our restaurant, Vine at Ivy. Our culinary team makes food that is simple, seasonal and delicious, made with whole ingredients and cooked just for you. Our menus change seasonally to make sure you have an abundance of variety and choices.
Our goal at The Carlotta is to make every resident feel comfortable and inspired to live their best life, day in and day out. Ivy Living is designed to be a vibrant, joyful, and purposeful...
Read more
Senior living options offered
Assisted Living
Independent Living
Pricing for The Carlotta
Total monthly costs depend on room type, select services, and the level of care needed.
Base fees by care type
Assisted Living
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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo
Independent Living
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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo
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Detached Cottages / Bungalows
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Tours at The Carlotta
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Compare
The Carlotta
41505 Carlotta Dr, Palm Desert, CA 92211
Atria Palm Desert
44300 San Pascual Avenue, Palm Desert, CA 92260
Atria Hacienda
44600 Monterey Avenue, Palm Desert, CA 92260
Brookdale Mirage Inn
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7.2
Review score
10 reviews
7.2
Review score
10 reviews
5 star
50%
4 star
20%
3 star
10%
2 star
0%
1 star
20%
9.8
Review score
77 reviews
9.8
Review score
77 reviews
5 star
67%
4 star
26%
3 star
3%
2 star
4%
1 star
0%
9.7
Review score
120 reviews
9.7
Review score
120 reviews
5 star
73%
4 star
19%
3 star
3%
2 star
2%
1 star
3%
9.7
Review score
63 reviews
9.7
Review score
63 reviews
5 star
57%
4 star
25%
3 star
10%
2 star
2%
1 star
6%
Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/moActive promotion
No
Active promotion
No
Active promotion
No
Active promotion
Fee Discount
Reduces entrance fees required upon move in
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
2
Assisted Living, Independent Living
Care types offered
2
Assisted Living, Independent Living
Care types offered
3
Assisted Living, Memory Care, Independent Living
Care types offered
2
Assisted Living, Memory Care
Amenities at The Carlotta
Healthcare Services
- Staffing & Ancillary Services
- Incontinence Care
- Diabetic Care
- High Acuity Care
- Medication Management
- Non-Ambulatory Care
Meals & Dining
- Meals Provided
- Gluten-free
- Professional Chef
- Restaurant Style Dining
- Room Service
- Guest Meals
- Organic
- Low / No Sodium
- No Sugar
- Vegetarian
- Vegan
Room Amenities
- Handicap Accessible
- Bath Tubs
- Wi-Fi/high-speed internet
- Wheelchair Accessible Showers
- Private patio, deck, or balcony
- Air Conditioned
- Respite or Short Term Stays Offered
- Full kitchen
- Garden View
- Ground Floor Units
- Cable or Satellite TV
Community Amenities
On-site dining options
- Café or Bistro
- Bar or Pub
Transportation & parking
- Covered Parking
- Property Convenient to Public Transit
- Transportation at Cost
- Complimentary Transportation
- Resident Parking Available
- Uncovered Parking
Pets
- Cats Allowed
- Dogs Allowed
Common areas
- Beauty Salon
- Indoor Common Areas
- Meeting Room
- Barber Shop
- Central Fireplace
- Outside Patio
- Outdoor Common Areas
- TV Lounge
- Library
Recreational areas
- Movie or Theater Room
- Golf Course or Putting Green
- Arts and Crafts Center
- Swimming Pool
- Piano or Organ
- Game Room
- Billiards Lounge
- Ballroom
- Fitness Center
Services
- Laundry Service / Drycleaning
- Grocery Shopping and Errands
- Beautician
- Housekeeping
Languages spoken
- English
- Spanish
Activities
- Devotional Activities On-Site
- Yoga / Chair Yoga
- Trivia Games
- Brain fitness / Dakim
- Educational Speakers / Life Long Learning
- Devotional Activities Offsite
- BBQs or Picnics
- Cards / Pinochle Club
- Art Classes
- Day Trips and Outings
- Live Well Programs
- Wine Tasting
- Birthday Parties
- Live Musical Performances
- Water Aerobics
- Stretching Classes
- Bridge Club
- Activities On-site
- Dances
- Choir / Singing Club
- Community Service Organizations
- Activities Off-site
- Live Dance or Theater Performances
- Holiday Parties
- Happy Hour
- Karaoke
- Walking Club
Reviews
for The Carlotta
Write a review
A Place for Mom has scored The Carlotta with 7.2 out of 10 using our proprietary review score based on 3 reviews in the last 2 years. Over all time, The Carlotta has 10 reviews with an average "overall experience" of 3.7 out of 5.
Overall Rating
3.6
Cleanliness
4.0
Friendliness
3.8
Care Services
3.8
Staff
3.0
Meals & Dining
4.5
Activities
3.7
Value for Cost
3.5
A Place for Mom has scored The Carlotta with 7.2 out of 10 using our proprietary review score based on 3 reviews in the last 2 years. Over all time, The Carlotta has 10 reviews with an average "overall experience" of 3.7 out of 5.
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Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-10 of 10 reviews
Linda Niemeyer - Family/friend
Independent Living
August 7, 2024
Problems Getting Deposit Back
My mother-in-law lived at The Carlotta in Palm Desert for a few years. In March of 2023, she moved from her casita (on site) to their assisted living facility where she passed away in August 2023. She loved living there!
Unfortunately, as of today [date removed], we're still trying to get our large deposit back. We keep getting the run around and now nobody will return calls or emails.
I had written a negative review before and another family contacted me because they too were having the same issue (their case is even older than ours!).
It's terrible that a "nice" place like this doesn't want to give your money back. Based on this, I would NOT recommend this place. My mother-in-law would be so upset if she knew what her beloved Carlotta is doing to her family.
P.S. The Carlotta had said they were using her casita as a model and that's why it wasn't sold. Why are we having to pay for them to use it as a model? Give us our money back and you can do whatever you'd like with it.
Response from The Carlotta
August 25, 2024
Hello Linda,
We understand this process has been frustrating and we are glad to share that the refund has been processed. When your mother-in-law moved into The Carlotta, the residence agreement she chose outlined the terms of the refund process. We followed the terms as required and are glad to process the refund now per that agreement. We were using the casita as a model to be able to show it to prospective residents and being set up as a model did not prevent us from selling it.
We appreciate your feedback and patience and wish your family the best of luck.
Anonymous - Family/friend
Assisted Living
June 6, 2024
Our Experience
My loved one was previously a resident at The Carlotta and overall the experience at this facility was great for her. The cleanliness and friendliness were great. The staff, care services, meals and activities were also great. Everything was good during her stay at The Carlotta.
Response from The Carlotta
June 18, 2024
Hi Anonymous, thank you so much for taking the time to leave a review for us at The Carlotta. It was our pleasure to care for your loved one.
Gwen - Family/friend
Independent Living
May 5, 2023
The Carlotta felt like home.
It was great at The Carlotta. The food was really good. The staff was very responsive. I loved the room. My mom had two bedrooms and a patio. We had hummingbirds coming to flowers on the porch. They had a nice putting green and a pool. Just a short walk to the dining room. I rave about it - I've even referred some people to be there.
Denny Morell - Resident/client
Independent Living
September 4, 2018
The Fountains at the Carlotta
After having surgery for a broken hip at Eisenhower Medical Center I spent five weeks in the Skilled Nursing Facility at the Fountains at the Carlotta. My experience was like staying at a five star resort! From the time I checked in until I was discharged I was treated like a VIP. Everyone on the staff was very gracious and professional. The nurses were very compassionate and the physical therapy and occupational therapy staff was exceptional. I found the CNAs to be very attentive and accommodating. They cheerfully fulfilled any and all requests. The facility was spotless. The cuisine was very nutritious, plentiful, and well prepared. The entire facility had a very positive and refreshing atmosphere.
Nobody looks forward to staying in a skilled nursing facility after surgery, but I have to admit I found myself reluctant to leave. I am convinced there is no better place to recoup after surgery than the Fountains at the Carlotta!!
Response from The Carlotta
September 6, 2018
Thank you! We appreciate the high praise for our community, friendly staff and cleanliness. I will share your review with our caring, friendly team and thank them for the difference they make every day. We love what we do and I’m so glad it shows. Sincerely, Ronn Ellenich, Executive Director
Posted on behalf of Ronn Ellenich.
Anonymous - Family/friend
Independent Living
February 10, 2017
Needs some improvement....
Things seem to be going well for my loved ones since the move to The Fountains. The problem they are facing right now is trying to get the transportation figured out. Other than that, the place is clean and the meals are good from what they have told me.
Response from The Carlotta
March 16, 2017
Thank you for sharing your experience; I’m glad to hear that you and your loved ones are satisfied overall. I’ll share your review with our Transportation Department to ensure we are achieving your satisfaction in every area. If you have more specific feedback, or other ideas for improvement please don’t hesitate to let us know. Sincerely, Lisa Hollinger, Executive Director
Posted on behalf of Lisa Hollinger.
Anonymous - Family/friend
Independent Living
September 14, 2016
Father's Care
This is a nice community. The food was very good and my father was very pleased with the meals. The staff was very caring and helpful all the time. They did offer my father activities to participate in. I would recommened this community for great loving care.
Anonymous - Resident/client
Independent Living
February 19, 2016
Things are going fine
Things are going fine at The Fountains. So far, we do not have any complaints with the facility or the staff here. We are fine here and we have had a pretty good experience so far. Thank you.
Response from The Carlotta
February 22, 2016
Thanks so much for sharing your feedback. Please be sure to suggest anything we can do to help you thrive, whether through programming, dining, maintenance and housekeeping, etc. Just let us know. It’s our pleasure to assist.
Sincerely, Lisa Hollinger, Executive Director
Posted on behalf of Lisa Hollinger.
Tom from Texas - Family/friend
Independent Living
November 11, 2015
Fountains Move Coordinator - Dawn
My father-in-law was moved from another assisted living facility to the Fountains for rehab. The family decided it would be best to move his belonging from the other facility to the Fountain assisted living when his rehab ended. After an evaluation by the Fountain staff it was recommended he would be better served moving to their high level nursing section instead. Dawn, the move coordinator at the Fountains, handled everything for our family as there are no other family members in the Palm Springs area. She handled the entire move from the other facility to the Fountains, arranged his apartment so he could move in seamlessly with decorations and pictures on the walls and etc. After the decision to move him to skilled nursing, Dawn handled the move of his apartment belongings again to a nearby storage facility. She also ensured he would have a shelving unit for family pictures in his skilled nursing room and hung paintings and larger pictures on the walls of his room. She was very communicative during this two week process and was excellent working with. We could not have done this without her valuable help.
Anonymous - Family/friend
Independent Living
January 11, 2014
HORRIBLE CARE
Horrible Care
Recently an elderly Family member of mine was moved to this facility with a broken leg. While at the facility he began suffering from Hallucinations and Confusion. He had a major bladder infection that was never treated correctly. The wound care he received from a bed sore that he got while he was there was treated poorly. His full leg cast was filthy and covered in feces and we are not even sure if they ever noticed. Finally my mother fought to get him sent to the hospital to get his mental state checked out and when the hospital was ready to send him back to the facility he was no longer welcomed back. The hospital gave plenty of warning they wanted to release him and they waited until late Friday afternoon to respond.
Don't let someone you care about go into this horrible facility, look at getting care elsewhere.
Response from The Carlotta
March 6, 2014
I appreciate your willingness to speak with me several times since the posting of this review. The health, wellness and satisfaction of our residents and guests are our top priorities and I sincerely wish you and your family the very best.
Sincerely, Brent Thatcher, Executive Director
A Place For Mom Customer - Toured community
Independent Living
December 20, 2012
Requires a $160,000 entrance fee, fee...
Requires a $160,000 entrance fee, fee is $4,000 if you go into assisted living.
Viewing 1-10 out of 10 reviews
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Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:
Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.
Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.
Know the California regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about California regulations for Assisted Living.
Frequently Asked Questions about The Carlotta
The Carlotta offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.
A Place for Mom has scored The Carlotta 7.2 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (760) 340-7710 to reach a resident at The Carlotta.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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