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The Carlotta

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41505 Carlotta Dr, Palm Desert, CA 92211

7.2
Review score
10 reviews
Add review
7.2
Review score
10 reviews
5 star
50%
4 star
20%
3 star
10%
2 star
0%
1 star
20%
See all reviews
8.2
Review score
2538 reviews
95 facilities
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(866) 374-4058
The Carlotta
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The Carlotta
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Anonymous
-
Loved one of resident/client
5.0
Our Experience
My loved one was previously a resident at The Carlotta and overall the experience at this facility was great for her. The cleanliness and friendliness were great. The staff, care services, meals and activities were also great. Everything was good during her stay at The Carlotta.

About the facility
The Carlotta

"The Carlotta is a premier senior living community offering world class living at its finest, with transcendent views of the desert valley. The location boasts tranquil rose and cactus gardens, lush landscaping and is only a short distance to the areas most popular attractions.
At The Carlotta our seniors are empowered to maximize their independence and personal growth. We partner with our residents to provide customized care and support. In doing so, we ?nd new ways to bring joy, wellness, and ease to the lives of our residents and their families. No matter what age, no matter what season, our focus is on the whole person.
Delicious food, great conversation with friends, and a warm environment is what you can expect while dining at our restaurant, Vine at Ivy. Our culinary team makes food that is simple, seasonal and delicious, made with whole ingredients and cooked just for you. Our menus change seasonally to make sure you have an abundance of variety and choices.
Our goal at The Carlotta is to make every resident feel comfortable and inspired to live their best life, day in and day out. Ivy Living is designed to be a vibrant, joyful, and purposeful...

Read more

Senior living options offered

Assisted Living

Independent Living

Pricing
for The Carlotta

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Detached Cottages
Starting at $XXXX/mo
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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours
at The Carlotta

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The Carlotta
The Carlotta

41505 Carlotta Dr, Palm Desert, CA 92211

Atria Palm Desert
Atria Palm Desert

44300 San Pascual Avenue, Palm Desert, CA 92260

Atria Hacienda
Atria Hacienda

44600 Monterey Avenue, Palm Desert, CA 92260

Brookdale Mirage Inn
Brookdale Mirage Inn

72750 Country Club Drive, Rancho Mirage, CA 92270

7.2
Review score
10 reviews
7.2
Review score
10 reviews
5 star
50%
4 star
20%
3 star
10%
2 star
0%
1 star
20%
10
Review score
77 reviews
10
Review score
77 reviews
5 star
67%
4 star
26%
3 star
3%
2 star
4%
1 star
0%
9.8
Review score
118 reviews
9.8
Review score
118 reviews
5 star
73%
4 star
19%
3 star
3%
2 star
2%
1 star
3%
9.7
Review score
62 reviews
9.7
Review score
62 reviews
5 star
56%
4 star
26%
3 star
10%
2 star
2%
1 star
6%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

2

Assisted Living, Independent Living

Care types offered

2

Assisted Living, Independent Living

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

2

Assisted Living, Memory Care

Amenities
at The Carlotta

Healthcare Services

  • Staffing & Ancillary Services
  • Incontinence Care
  • Medication Management
  • High Acuity Care
  • Non-Ambulatory Care
  • Diabetic Care

Meals & Dining

  • Restaurant Style Dining
  • Room Service
  • No Sugar
  • Vegetarian
  • Guest Meals
  • Meals Provided
  • Gluten-free
  • Vegan
  • Low / No Sodium
  • Organic
  • Professional Chef

Room Amenities

  • Full kitchen
  • Wi-Fi/high-speed internet
  • Respite or Short Term Stays Offered
  • Cable or Satellite TV
  • Handicap Accessible
  • Bath Tubs
  • Private patio, deck, or balcony
  • Wheelchair Accessible Showers
  • Garden View
  • Air Conditioned
  • Ground Floor Units

Community Amenities

On-site dining options

  • Café or Bistro
  • Bar or Pub

Transportation & parking

  • Resident Parking Available
  • Complimentary Transportation
  • Covered Parking
  • Uncovered Parking
  • Transportation at Cost
  • Property Convenient to Public Transit

Pets

  • Dogs Allowed
  • Cats Allowed

Common areas

  • TV Lounge
  • Barber Shop
  • Outdoor Common Areas
  • Outside Patio
  • Central Fireplace
  • Meeting Room
  • Indoor Common Areas
  • Library
  • Beauty Salon

Recreational areas

  • Game Room
  • Arts and Crafts Center
  • Piano or Organ
  • Movie or Theater Room
  • Golf Course or Putting Green
  • Swimming Pool
  • Ballroom
  • Billiards Lounge
  • Fitness Center

Services

  • Housekeeping
  • Laundry Service / Drycleaning
  • Grocery Shopping and Errands
  • Beautician

Languages spoken

  • Spanish
  • English

Activities

  • Stretching Classes
  • Dances
  • Activities Off-site
  • Live Well Programs
  • Happy Hour
  • Live Dance or Theater Performances
  • Brain fitness / Dakim
  • Day Trips and Outings
  • Devotional Activities On-Site
  • Trivia Games
  • Yoga / Chair Yoga
  • Live Musical Performances
  • Bridge Club
  • Cards / Pinochle Club
  • Wine Tasting
  • Devotional Activities Offsite
  • Birthday Parties
  • BBQs or Picnics
  • Activities On-site
  • Art Classes
  • Karaoke
  • Educational Speakers / Life Long Learning
  • Choir / Singing Club
  • Water Aerobics
  • Walking Club
  • Community Service Organizations
  • Holiday Parties

Reviews

for The Carlotta

7.2Review score10 reviews
7.2
Review score
10 reviews
5 star
50%
4 star
20%
3 star
10%
2 star
0%
1 star
20%
Oakmont Management Group
8.2
Review score2538 reviews95 communities
Write a review
A Place for Mom has scored The Carlotta with 7.2 out of 10 using our proprietary review score based on 3 reviews in the last 2 years. Over all time, The Carlotta has 10 reviews with an average "overall experience" of 3.7 out of 5.
Overall Rating
3.6
Cleanliness
4.0
Friendliness
3.8
Care Services
3.8
Staff
3.0
Meals & Dining
4.5
Activities
3.7
Value for Cost
3.5
A Place for Mom has scored The Carlotta with 7.2 out of 10 using our proprietary review score based on 3 reviews in the last 2 years. Over all time, The Carlotta has 10 reviews with an average "overall experience" of 3.7 out of 5.
Parent company
Oakmont Management Group
8.2
Review score2538 reviews95 communities
Logo for Oakmont Management Group
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-10 of 10 reviews
Linda Niemeyer - Family/friend
Independent Living
August 7, 2024
1.0
Problems Getting Deposit Back
My mother-in-law lived at The Carlotta in Palm Desert for a few years. In March of 2023, she moved from her casita (on site) to their assisted living facility where she passed away in August 2023. She loved living there! Unfortunately, as of today [date removed], we're still trying to get our large deposit back. We keep getting the run around and now nobody will return calls or emails. I had written a negative review before and another family contacted me because they too were having the same issue (their case is even older than ours!). It's terrible that a "nice" place like this doesn't want to give your money back. Based on this, I would NOT recommend this place. My mother-in-law would be so upset if she knew what her beloved Carlotta is doing to her family. P.S. The Carlotta had said they were using her casita as a model and that's why it wasn't sold. Why are we having to pay for them to use it as a model? Give us our money back and you can do whatever you'd like with it.
Cleanliness
5
Friendliness
4
Care Services
4
Staff
1
Meals & Dining
4
Activities
3
Value for Cost
1
Response from The Carlotta
August 25, 2024
Hello Linda, We understand this process has been frustrating and we are glad to share that the refund has been processed. When your mother-in-law moved into The Carlotta, the residence agreement she chose outlined the terms of the refund process. We followed the terms as required and are glad to process the refund now per that agreement. We were using the casita as a model to be able to show it to prospective residents and being set up as a model did not prevent us from selling it. We appreciate your feedback and patience and wish your family the best of luck.
Anonymous - Family/friend
Assisted Living
June 6, 2024
5.0
Verified Review
Our Experience
My loved one was previously a resident at The Carlotta and overall the experience at this facility was great for her. The cleanliness and friendliness were great. The staff, care services, meals and activities were also great. Everything was good during her stay at The Carlotta.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Carlotta
June 18, 2024
Hi Anonymous, thank you so much for taking the time to leave a review for us at The Carlotta. It was our pleasure to care for your loved one.
Gwen - Family/friend
Independent Living
May 5, 2023
5.0
The Carlotta felt like home.
It was great at The Carlotta. The food was really good. The staff was very responsive. I loved the room. My mom had two bedrooms and a patio. We had hummingbirds coming to flowers on the porch. They had a nice putting green and a pool. Just a short walk to the dining room. I rave about it - I've even referred some people to be there.
Denny Morell - Resident/client
Independent Living
September 4, 2018
5.0
The Fountains at the Carlotta
After having surgery for a broken hip at Eisenhower Medical Center I spent five weeks in the Skilled Nursing Facility at the Fountains at the Carlotta. My experience was like staying at a five star resort! From the time I checked in until I was discharged I was treated like a VIP. Everyone on the staff was very gracious and professional. The nurses were very compassionate and the physical therapy and occupational therapy staff was exceptional. I found the CNAs to be very attentive and accommodating. They cheerfully fulfilled any and all requests. The facility was spotless. The cuisine was very nutritious, plentiful, and well prepared. The entire facility had a very positive and refreshing atmosphere. Nobody looks forward to staying in a skilled nursing facility after surgery, but I have to admit I found myself reluctant to leave. I am convinced there is no better place to recoup after surgery than the Fountains at the Carlotta!!
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from The Carlotta
September 6, 2018
Thank you! We appreciate the high praise for our community, friendly staff and cleanliness. I will share your review with our caring, friendly team and thank them for the difference they make every day. We love what we do and I’m so glad it shows. Sincerely, Ronn Ellenich, Executive Director Posted on behalf of Ronn Ellenich.
anonymous - Family/friend
Independent Living
February 10, 2017
3.5
Verified Review
Needs some improvement....
Things seem to be going well for my loved ones since the move to The Fountains. The problem they are facing right now is trying to get the transportation figured out. Other than that, the place is clean and the meals are good from what they have told me.
Cleanliness
3.5
Friendliness
3.5
Value for Cost
3.5
Care Services
3.5
Activities
3.5
Response from The Carlotta
March 16, 2017
Thank you for sharing your experience; I’m glad to hear that you and your loved ones are satisfied overall. I’ll share your review with our Transportation Department to ensure we are achieving your satisfaction in every area. If you have more specific feedback, or other ideas for improvement please don’t hesitate to let us know. Sincerely, Lisa Hollinger, Executive Director Posted on behalf of Lisa Hollinger.
anonymous - Family/friend
Independent Living
September 14, 2016
4.5
Verified Review
Father's Care
This is a nice community. The food was very good and my father was very pleased with the meals. The staff was very caring and helpful all the time. They did offer my father activities to participate in. I would recommened this community for great loving care.
Cleanliness
5
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5
Activities
4.5
anonymous - Resident/client
Independent Living
February 19, 2016
4.0
Verified Review
Things are going fine
Things are going fine at The Fountains. So far, we do not have any complaints with the facility or the staff here. We are fine here and we have had a pretty good experience so far. Thank you.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
Response from The Carlotta
February 22, 2016
Thanks so much for sharing your feedback. Please be sure to suggest anything we can do to help you thrive, whether through programming, dining, maintenance and housekeeping, etc. Just let us know. It’s our pleasure to assist. Sincerely, Lisa Hollinger, Executive Director Posted on behalf of Lisa Hollinger.
Tom from Texas - Family/friend
Independent Living
November 11, 2015
5.0
Fountains Move Coordinator - Dawn
My father-in-law was moved from another assisted living facility to the Fountains for rehab. The family decided it would be best to move his belonging from the other facility to the Fountain assisted living when his rehab ended. After an evaluation by the Fountain staff it was recommended he would be better served moving to their high level nursing section instead. Dawn, the move coordinator at the Fountains, handled everything for our family as there are no other family members in the Palm Springs area. She handled the entire move from the other facility to the Fountains, arranged his apartment so he could move in seamlessly with decorations and pictures on the walls and etc. After the decision to move him to skilled nursing, Dawn handled the move of his apartment belongings again to a nearby storage facility. She also ensured he would have a shelving unit for family pictures in his skilled nursing room and hung paintings and larger pictures on the walls of his room. She was very communicative during this two week process and was excellent working with. We could not have done this without her valuable help.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Anonymous - Family/friend
Independent Living
January 11, 2014
0.5
HORRIBLE CARE
Horrible Care Recently an elderly Family member of mine was moved to this facility with a broken leg. While at the facility he began suffering from Hallucinations and Confusion. He had a major bladder infection that was never treated correctly. The wound care he received from a bed sore that he got while he was there was treated poorly. His full leg cast was filthy and covered in feces and we are not even sure if they ever noticed. Finally my mother fought to get him sent to the hospital to get his mental state checked out and when the hospital was ready to send him back to the facility he was no longer welcomed back. The hospital gave plenty of warning they wanted to release him and they waited until late Friday afternoon to respond. Don't let someone you care about go into this horrible facility, look at getting care elsewhere.
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5
Response from The Carlotta
March 6, 2014
I appreciate your willingness to speak with me several times since the posting of this review. The health, wellness and satisfaction of our residents and guests are our top priorities and I sincerely wish you and your family the very best. Sincerely, Brent Thatcher, Executive Director
A Place For Mom Customer - Toured community
Independent Living
December 20, 2012
3.0
Verified Review
Requires a $160,000 entrance fee, fee...
Requires a $160,000 entrance fee, fee is $4,000 if you go into assisted living.
Cleanliness
3
Friendliness
3
Value for Cost
3
Care Services
3
Activities
3
Viewing 1-10 out of 10 reviews

Neighborhoods
around The Carlotta

See what the neighborhood has to offer and what’s nearby:
The Carlotta in google map

Tips for evaluating your community options

Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:

  • Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.

  • Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.

  • Know the California regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about California regulations for Assisted Living.

Frequently Asked Questions
about The Carlotta

The Carlotta offers Studio and 1 Bedroom. Learn more.

A Place for Mom has scored The Carlotta 7.2 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (760) 340-7710 to reach a resident at The Carlotta.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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