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ASSISTED_LIVING
arizona/sun-city-west
Sun City West Assisted Living
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[Name Removed] the head of sales, he really knows his business, is really willing to work with you and willing to answer questions. He will glaze over some touchy subjects and if you’re new to assisted living, you might not know to ask the questions. But overall, SCWAL is NOT a bait and switch, what you see is what you get.\nEveryday Living:\nThe everyday living is a harder topic to rate, as it comes down to the individual’s willingness to participate in daily activities. I’m a very outgoing person and can talk to anyone, enjoy almost any situation as long as there are people to talk too. I give this place a solid 4. My mom (the resident) on the other hand, she’s more introverted and she has trouble dealing with a lot of people. For her, SCWAL is a 2.5 or 3. Again, this comes down to personalities.\nThey have daily activities and outings, so it’s not for a lack of activities, it’s a lack of getting people involved. Yes, they are adults and not children, you can’t force them to get involved like a teacher to a school child, but there is involvement missing.\nExtra comments:\n\nOverall Personal Perspective:\nSCWAL is a very busy place, there are a lot of employees to help, but for those residents that need the extra bit, personality wise, it’s lacking. They do encourage interactions and the employees are wonderful, but the ability to cater to someone like my mom, they fall short. My mom spends almost 100% of her days in her room, except for bingo. This isn’t about giving suggestions, and I’m not qualified to give those, so I’ll leave it there. For the extrovert or A-type personalities, those people seem to thrive here. They do puzzles, they play games, listen to live music, go places with the groups, etc.\nBut there are not enough of these A-types to help encourage others. For example, the outing to the library, consists of 1 resident, every Wednesday, only 1. My mom loves books, but she never goes. I can take her to the library or book store and she’ll be happy, but not with SCWAL. I don’t know the reason, just my observation.\nRestaurant:\nMy mom buys some food at the grocery stores or gets some food from the downstairs restaurant, but then eats upstairs. Her reasoning for not sitting in the restaurant, too many sick people. I’ve been with her and they might not be sick in the traditional way, but the coughing and sneezing is overwhelming with a percentage of the residents.\nAbout 60% of the food is not great at the restaurant, there are some things they do get right, but if it’s meat, it’s going to be dry, sadly. I’ve had a bite here and there of my mom’s food and it is lacking, taste and quality. I get the lack of taste, due to people from all over, spice, pepper, salt levels are going to be different and the older crowd might be more sensitive. As for quality, I understand there is a budget they must maintain, but overall, the food is a 2 out of 5.\nActivities:\nThere are lots of activities the seniors enjoy, some are a little too boring and repeated too often, but every day there are things to do/go to. The activity director is always wanting to get input from the families and overall, she does a good job. I wish my mom would get involved with some of them, but she won’t. If she had a companion or buddy, I think she would be more receptive, but to take that first step out the door herself, she won’t. I would rate the activities 4 out of 5. Sure, a lot of seniors can’t dance or get physical, but they try to accommodate as many people as possible.\nRooms and Common Spaces:\nThe rooms at SCWAL are nice. The rooms in general have been upgraded to what you would consider a modern-day apartment with wood flooring. The rooms are on the smaller side for most residents, but the people with money, their rooms are nice. The showers are lacking water pressure, but are always hot. The fridge is tiny and no choice of an upgrade, other than bring in your own. There is a restaurant downstairs, so you shouldn’t need to stock a full fridge, but as stated above, the restaurant is lacking. Overall, the rooms are nice, 4 out of 5\n\nThe 3rd floor common areas are also very nice, spacious, clean and well kept. The common kitchen is a nice touch with a full-sized fridge, oven and stove top. Nobody keeps things in the common fridge, but if you’re cooking, you can keep your cool stuff cold.\nThere are several areas to play games, puzzles or just kick back and relax on the sofa.\n\nThe 2nd floor has exercise equipment and a cozy theatre. The 2nd floor doesn’t seem as clean as the 3rd and I’m not sure why. Maybe more stuff? It also tends to stink a little more (touch on this down below).\n\nThe 1st floor is nice and welcome, with a little bar/play room area (Bingo, Happy Hour and birthdays), a large “family room” with a good amount of seating. The live music and other community events happen here. The restaurant is on the 1st floor.\n\nThe only real negative about the living areas are the smells. It is an assisted living facility and I guess understandable, but the stink of human feces and urine is really bad, a lot of times. They try to air out the rooms by opening the door to the hallways and the resident’s window, turning on a floor fan in the hallway, which I think is part of the problem. But the stink really lingers for a long time. All three floors suffer from this, but the 2nd floor tends to be more extreme.\nThe Staff:\nWhoever hires the employees here, really knows what they are doing. The staff are not here just for a paycheck. They really seem to care about the residents. They really seem to enjoy most of their job. Maybe not the part that produces the bad smells (LOL), but they are always caring and seem to be in a good mood. The front receptionist, she’s a saint! She takes so much grumpy B.S. from the residents but keeps a smile on her face. I can’t say enough about the caring staff here. This also goes for the restaurant wait staff. They try to always have a smile on their face, even when someone’s temper flairs after eaten one to many bad meals.","reviewerDisplayName":"Mr. G","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"5 star review","reviewContent":"Amount of activities excellent care, very good food large room","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Highly recommended","reviewContent":"All are a 5. I'm very happy with the whole experience and placement of my mom.\nFriendly and welcoming staff, management's attention to needs and communicating care plans, cost of care much less than previous facility in California, onsite medical, dental, vision care (mobile providers).","reviewerDisplayName":"Jeff P","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Review for Sun City West Assisted Living and Memory Care","reviewContent":"They were very accommodating and [name removed] is very happy there. Folks are all friendly and smiling. I would recommend","reviewerDisplayName":"TK","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Review for Sun City West Assisted Living and Memory Care","reviewContent":"[name removed] has been wonderful to work with! My mom is very happy there. I would recommend them to others who are looking for a place for their loved one.","reviewerDisplayName":"Kim R","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Sun City West Assisted Living and Memory Care","reviewContent":"The facility is almost always very clean, no weird or bad smells. Almost always, but sometimes they seem a little under staffed. I'm sure most assisted living places are like this, so I might be a little over critical.\n A lot of the residents don't like the chicken, it's too dry, every time. There are a few other oddities that are not great, but most of the food is good and a couple residents we've spoken with have stated this is the best food at any assisted living place they've been too.\nMy mom doesn't eat there often, the small time-window for each meal means too many people have to eat at the same time. She sees a lot of sick people and doesn't feel comfortable sitting near someone with a cold, etc. This last part is more personal, the overall food is good.\n=-=-=\nMy wife and I have joked that we would love to live here. The rooms are very nice, the staff are wonderful and the amenities are great. M,W,F Happy Hour, movie night every night, nickel bingo, etc. There are many things to do and [name removed] (the Activity Director) does an awesome job with the flow, no matter who's attending or their physical abilities.\nWe have interacted with the staff many times since my mom has moved in, they really are great people, very accommodating and always helpful. I think whoever hires the staff knows what they are doing. The personalities of the staff are not, this is only a job, clock in & out. The staff really does care.","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Review for Sun City West Assisted Living and Memory Care","reviewContent":"They've been great on all aspects and my dad hasn't had any complaints. I would recommend them to others who are searching for a place for their loved one.","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Sun City West Assisted Living and Memory Care","reviewContent":"The overall experience worked out well. We found the right place for my husband. The community is very clean, no noticeable building issues or cleanliness. The staff members are very approachable and helpful. Yes, we would recommend Sun City West Assisted Living and Memory Care to other families based on the experience so far.","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Review for Sun City West Assisted Living and Memory Care","reviewContent":"Facilities and staff are nice. They have activities and programs to keep the residents active and engaged. Dining happens in two shifts and they are served at their tables. Meals are balanced and they have a nutritionist onsite.","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Our experience ","reviewContent":"Sun city west assisted living was awesome from the initial visit I made, to the second tour with my mom and aunt. The staff was very professional. My mom has lived there since August and is very happy. The food is much better than any other senior living community she has lived in with and has healthy options. There are a lot of activities she participates in. The care and support with medication management has been great too. Her health conditions are stabilizing. The common areas are well maintained (often with seasonal decor) and they frequently have cookies baking when you walk in which makes a lovely inviting atmosphere. We would most definitely recommend this community to other families based on the experience so far.","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"}],"parentOrgReview":{"name":"Pegasus Senior Living, LLC","slug":"pegasus-senior-living-llc-1420700","averageReviewScoreDisplay":8.8,"communityCount":56,"reviewCount":3805}},"communityName":"Sun City West Assisted Living","leadgenCompleted":false}
139481
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13810 W Sandridge Dr, Sun City West, AZ 85375
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85375
Sun City West
AZ
2026
<p>Sun City West Assisted Living and Memory Care delivers a personalized senior living experience in Sun City West, Arizona. Tall palm trees stand in front of the resort-like community, and a grand outdoor patio offers a lovely oasis retreat on the manicured grounds. Inviting indoor common areas make it easy for residents to enjoy their favorite activities, whether it’s reading a book in the library, indulging in self care at the on-site salon, or engaging in an exercise class.</p>
<p>Dedicated caregivers are available around the clock to provide assistance with activities of daily living, medication management, and memory care services. The pet-friendly community offers a variety of studio and one-bedroom floor plans that feature kitchenettes, walk-in showers, and ample closet space. Residents can delight in amenities such as three delicious meals served daily, scheduled transportation, and weekly housekeeping.</p>
<p>The area offers ample shopping to satisfy all tastes and budgets at Sundome Plaza, Surprise Marketplace, and Surprise Village Marketplace. Nearby dining ranges from Italian, Mexican, and Vietnamese cuisine to American bistro fare. Popular nearby attractions include Desert Diamond Casino, Surprise Community Park, and Wildlife World Zoo, Aquarium, and Safari Park.</p>
<h3>State Classification</h3>
<p>Sun City West Assisted Living and Memory Care is an <em>assisted living center</em> that provides <em>directed care services</em>. In the state of Arizona, these terms are defined as follows:</p>
<p></p><dl><dt>Assisted Living Center</dt>
<dd>A health care institution other than a hospital or a nursing care institution which provides resident rooms or residential units, supervisory care services, personal care service, directed care services or health-related services on a continuing basis for eleven or more persons who do not need inpatient nursing care.</dd><br>
<dt>Directed Care Services</dt>
<dd>Programs and services, including personal care services, provided to persons who are incapable of recognizing danger, summoning assistance, expressing need, or making basic care decisions.</dd></dl><p></p>
<p><a href="https://azdhs.gov/licensing/index.php#azcarecheck">Arizona Facility Inspection Reports</a></p>
<h3>Related Articles:</h3>
<p><a href="https://www.aplaceformom.com/caregiver-resources/articles/signs-its-time-for-assisted-living">When Is It Time for Assisted Living?</a></p>
<p><a href="https://www.aplaceformom.com/caregiver-resources/articles/couples-in-assisted-living">Finding Senior Living for Elderly Couples</a></p>
<p><a href="https://www.aplaceformom.com/caregiver-resources/articles/assisted-living-vs-memory-care">Assisted Living vs. Memory Care: What’s the Difference?</a></p>
<p>Sun City West Assisted Living and Memory Care delivers a personalized senior living experience in Sun City West, Arizona. Tall palm trees stand in front of the resort-like community, and a grand outdoor patio offers a lovely oasis retreat on the manicured grounds. Inviting indoor common areas make it easy for residents to enjoy their favorite activities, whether it’s reading a book in the library, indulging in self care at the on-site salon, or engaging in an exercise class.</p>
<p>Dedicated caregivers are available around the clock to provide assistance with activities of daily living, medication management, and memory care services. The pet-friendly community offers a variety of studio and one-bedroom floor plans that feature kitchenettes, walk-in showers, and ample closet space. Residents can delight in amenities such as three delicious meals served daily, scheduled transportation, and weekly housekeeping.</p>
<p>The area offers ample shopping to satisfy all tastes and budgets at Sundome Plaza, Surprise Marketplace, and Surprise Village Marketplace. Nearby dining ranges from Italian, Mexican, and Vietnamese cuisine to American bistro fare. Popular nearby attractions include Desert Diamond Casino, Surprise Community Park, and Wildlife World Zoo, Aquarium, and Safari Park.</p>
<h3>State Classification</h3>
<p>Sun City West Assisted Living and Memory Care is an <em>assisted living center</em>...</p>
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