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1322 King St E, Hamilton, ON L8M1H3
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Anonymous
-
Family/friend
4.5
100% the BEST Retirement Home in all of Hamilton. The Customer service was exceptional and i have nothing but positive things to say about the entire staff and management.
About the facility Rosslyn Retirement Home
Rosslyn Retirement Home in Hamilton, ON is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.
Senior living options offered
Assisted Living
Independent Living
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Amenities at Rosslyn Retirement Home
Healthcare Services
- Diabetic Care
- Memory Care
- Non-Ambulatory Care
- Medication Management
- Staffing & Ancillary Services
- Incontinence Care
Meals & Dining
- Meals Provided
Room Amenities
- Bath Tubs
- Respite or Short Term Stays Offered
- Wheelchair Accessible Showers
Community Amenities
Transportation & parking
- Transportation at Cost
- Property Convenient to Public Transit
Pets
- Dogs Allowed
- Cats Allowed
- Weight Limit (lbs)
Common areas
- Indoor Common Areas
- Outdoor Common Areas
Languages spoken
- English
- Italian
Activities
- Activities On-site
- Devotional Activities Offsite
- Devotional Activities On-Site
Compare
Rosslyn Retirement Home
1322 King St E, Hamilton, ON L8M1H3
Abington Court
1500 Main St E, Hamilton, ON L8K1E1
Tara Retirement Home
843 Mohawk Road E, Hamilton, ON L8T2R4
Cardinal Retirement Residence
10 Herkimer Street, Hamilton, ON L8P2G2
Review score not available
Review score not available
Review score not available
Review score not available
Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
No
Pet friendly
Yes
Care types offered
2
Assisted Living, Independent Living
Care types offered
1
Assisted Living
Care types offered
2
Assisted Living, Independent Living
Care types offered
2
Assisted Living, Independent Living
Reviews
for Rosslyn Retirement Home
39 reviews
Write a reviewA Place for Mom has scored Rosslyn Retirement Home with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Rosslyn Retirement Home has 39 reviews with an average "overall experience" of 3.4 out of 5.
Overall Rating
3.4
Cleanliness
3.5
Friendliness
3.7
Care Services
3.5
Staff
Meals & Dining
Activities
3.7
Value for Cost
3.4
A Place for Mom has scored Rosslyn Retirement Home with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Rosslyn Retirement Home has 39 reviews with an average "overall experience" of 3.4 out of 5.
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1-20 of 39 reviews
Anonymous - Family/friend
Independent Living
June 10, 2020
100% the BEST Retirement Home in all of Hamilton. The Customer service was exceptional and i have nothing but positive things to say about the entire staff and management.
Anonymous - Family/friend
Independent Living
May 13, 2020
Awesome and healthy meals. All the staff seem very friendly and eager to help
[Name removed] is amazing, very professional and does an amazing job of taking care of my father
Anonymous - Family/friend
Independent Living
May 13, 2020
Great meals and very friendly staff
Great place to live and a very friendly warm environment.
Loved one - Family/friend
Independent Living
April 10, 2019
Keep up the great work, Rosslyn!
My mother is a resident at the Rosslyn Residence.
Since day one she has received excellent care from all of the staff. They have looked after her needs and have gone over and above when she has had difficult times. The management staff have answered any issues she has had with professional and polite communication.
My mother's room is always kept neat and tidy. The staff always attend to her personal needs when necessary. Our family is very happy with her care given at the Rosslyn.
Charles Pagana - Family/friend
Independent Living
April 2, 2019
Executor
Not impressed. Over charged monthly rent and moved out the person I was caring for after 2 months. He found bed bugs after 5 weeks and brought the bug down to their attention to be identified and confirmed. They immediately sprayed the room. Nothing was reported back to me.
Rose - Toured community
Independent Living
December 7, 2018
The Rosslyn Retirement Home
I'm looking for a home for my 90 year old dad and I just had a tour of The Rosslyn which I found lovely, the room was spacious and bright with a very nice clean bathroom, the dining room was lively with activities and I had the opportunity to speak to several people that have resided there for many years and they were so friendly and happy which tells me they are very well looked after and this would be the environment I would want my father to be in.
[Name removed] gave us a tour of the whole place, answered all our questions and took her time to explain everything, we were not rushed she understood our needs and the stress that goes with looking for a home for our loved ones which made the process much much easier.
Thank you [name removed] for taking your time with us very much appreciated.
Loved one - Family/friend
Independent Living
December 4, 2018
Home for Dad
Our Dad has been at the Rosslyn for 6 months. we are extremely pleased with his "new home."
He enjoys the meals, occasionally he asks for something other then what is being offered. He is happy to have his choice provided.
The staff are kind and always helpful. Dad enjoys playfully teasing them.
Other then the standard services, the Home offers many additional services that are from the community. They offer in house doctor, Hearing Specialists, and Professional Foot Care and Dad's favorite, a great Dental service.
My dad has settled in and seems very comfortable.
The Home is older but has a very comfy homey atmosphere.
It was a big decision for us as a family to have dad move into a "Home."
We are very satisfied and happy with Dad's care.
Thanks Rosslyn!
Anonymous - Toured community
Independent Living
December 3, 2018
Exactly what we were looking for!
My husband and I were urgently looking for a Home for his Mom that offered dementia care.
We live an hour away from The Rosslyn and could only tour on Sunday. The staff was very accommodating and met us on our time. We were very grateful as we need to make a decision right away.
Homes in our area providing the care and supervision Mom needs are beyond her budget so we were happy to tour The Rosslyn.
We made our decision the same day! Everything we saw and were told about was what we needed.
Staff couldn't have been kinder and the residents went out of their way to stop and chat.
We look forward to moving Mom into this comfortable and safe home where she will have the care she needs.
Anonymous - Toured community
Independent Living
November 24, 2018
For services offered fair price. But atmosphere and food was poor. And the home was dark as well
Anonymous - Industry reviewer
Independent Living
November 21, 2018
Keep up the great work, Rosslyn!
I am a specialist that weekly visits the Rosslyn. I have always found the staff to be very helpful and if required, things are always done in a timely manner. I would say that the overall cleanliness of the home is good. Residents are attended to whenever needed. Often, I have visited the home and there are always fun and creative activities that have been organized by the Rosslyn staff. The staff are always working hard to make sure that the residents are getting involved and kept busy and entertained. In my 3 years at the Rosslyn, I have not heard any complaints about the retirement home. If anyone is considering the Rosslyn for their family members, I would definitely recommend it. Keep up the good work staff!!
Jake Bloure - Family/friend
Independent Living
November 15, 2018
Great place for Retirement
My aunt moved into the Rosslyn June 2018. At first we were a bit hesitant with moving our aunt into a retirement home, but after just a couple weeks, our aunt adjusted nicely. The Staff were so amazing with helping her to make new friends and adjust to her new home. Though the home is a bit dated, it's the wonderful care that our aunt received that mattered most. She enjoys the meals and the activities and speaks highly of the staff. I'm so happy and pleased at how well she had adjusted and so quickly. The Rosslyn made the move go much smoother than we anticipated. We love our aunt and love to go and visit with her and seeing her so content. We would recommend this home to our family and friends.
Anonymous - Family/friend
Independent Living
November 12, 2018
Worst Experience Ever
Overall, the Rosslyn was the worst experience for my Mom. When really all my Mom required was respite care to get through an accident, we ended up with more to deal with than just her physical health.
For starters, the room that was set aside for my Mom was not ready when it was needed.
After the first night it was discovered that the room was full of bed-bugs. My Mom was now covered in small bites all over her body (most noticeable on her arms). The administration of the Rosslyn was sympathetic but wished to deal with it in their own time. Where the Rosslyn thought they could bring in the pest control in a day or 2, our expectation was that it should have been fixed immediately.
Even after the room was cleaned my Mom is now totally uneasy about everything associated to that room. She now would not sleep in her bed, but slept in a chair that we brought in for her (a lazy-boy).
The "comedy-of-errors" continued and would be laughable, except this is my Mom!!
My Mom was on the 3rd floor and the elevator stopped functioning. The staff had to bring meals to the residents via the stairs. I thank God that there was no emergency during that time.
This was to be my Mom's first experience with a retirement home and, as her children, we expected the best so that my Mom would be OK with moving to a home in the near future. This was the worst experience and now we, as her children, must discover an alternative arrangement as it will take some doing to "un-do" the experience.
Anonymous - Family/friend
Independent Living
November 10, 2018
Trying to get out of there ASAP
The security is terrible. On Labour Day someone broke into residents rooms, rummaged around while some were in their beds and stole the cash from their wallets. No security cameras and the front desk is not manned most of the time so anyone can just walk right in. Nothing has been done since to make residents more secure.
PSW's and nurses are often fighting publicly. Severe under staffing.
Building is older and they do not spend money to improve or fix issues. You pay enough, but repairs take a long time or just don't happen.
Call buttons often don't work or are ignored by staff.
Diana, their activities co-ordinator is good and tries to make residents happy, but has such limited funds to work with.
Lucy - Family/friend
Independent Living
September 5, 2018
we Love the Rosslyn!
We've recently moved our mother into the Rosslyn Retirement Residence. At first we were unsure how well mom would adjust because she didn't like the thought of leaving her home of 40+ years. She is settling quite well.
The staff are very caring and compassionate, always willing to go above and beyond.
I feel good knowing that my mom is getting the care she requires. I would recommend this home to anyone looking for a place for their loved one.
[Name removed]
Joanna B. - Toured community
Independent Living
August 31, 2018
Rosslyn Home is like Home.
We moved our Mother into the Rosslyn 3 months ago. At first we were hesitant as to how our mother would adjust in the home, but the staff made her feel at home almost immediately. It was very comforting to watch staff throughout the months treat our mother like family. Our mother has expressed how wonderful the staff is, attentive t her needs and genuinely caring. The staff works very hard to ensure that all of her needs are met. Mom enjoys the meals, and has developed friendships throughout. They provide various interactive activities daily. I myself have witnessed many of the Residents actively participating and clearly engaged and enjoying being actively involved. The facility is well kept, kitchen staff works hard to provide nutritious meals, monitors food intake and goes the extra mile. The Nursing/PSW staff are amazing and well experienced. Administration staff helps us so much with everything mom needs, we simply couldn't do it without them. Mom is happy, safe and well. We feel very blessed and grateful to have mom in such a wonderful home.
Steve Ostafichuk - Family/friend
Independent Living
June 19, 2018
Bed Bugs
My family and I choose the Rosslyn for our mother through a referral service as a result of a health crisis. The initial intake was fine. We were aware that the Home's decor was very dated but this did not matter to our mother. She was able to move some of her own furniture into her room which made her feel more comfortable. The care she received from the nursing staff was very good. However, four months into her tenancy, she was severely traumatized by bed bug bites. She required medical treatment for the damage to her skin. As a result of the beg bug bites, her mental well-being deteriorated. She was not sleeping for fear of continued bed bug bites. The management accused her of bringing the insects into the unit but we pointed out that the biting started four months after she moved in. Needless to say, we immediately removed our mother from the Home. The Home has previous non-compliant insect control reports from the RHRA which we discovered only after moving our mother out. As well, there have been complaints to Hamilton Public Health over bed bugs. Her double bed was thrown out by Home staff and replaced by the Home with a twin bed which also became infected with bed bugs with days. We left the rest of her furniture in the unit as we had no means of treating the bed bugs and had no confidence in the treatment the Home provided.
The management of the Home failed to disclose that there was a history of bed bugs at the time of the initial intake. In our opinion, management failed to effectively act to prevent the spread of the insects. Professional pest control personnel where called in only after we removed our mother from the home.
Although the nursing staff are considerate and compassionate, we cannot recommend this facility.
Loved one - Family/friend
Independent Living
January 17, 2018
Our father loves the Rosslyn!
Our father recently moved into the Rosslyn.
We weren't sure just how well our father would adjust after leaving his home of 50+ years with our mother.
So far there has been such a huge positive change in his mood and behavior and has adjusted quite well.
The staff are great and very compassionate.
Thanks Rosslyn for all you do for our loved one.
Anonymous - Resident/client
Independent Living
November 1, 2017
Never Again
I recently placed my husband who is palliative in the Rosslyn for 3 days to allow me some time away. The tour was really good and I liked the rooms I did see at the time. However, when I took my husband there for the actual stay the room was not up to the standards I expected but I asked my husband if he still wanted to stay and he said it was fine. When I returned he said he really enjoyed it and the staff and food was good. However, he did have bites on his body. I contacted them immediately and they have been very apologetic and have compensated me for expenses. I understand these things can happen anywhere and they have assured me this was not something that has happened before. I will give them another try because I feel they were exceptional in the care and welfare of my husband.
[removed]
BBR - Toured community
Independent Living
October 15, 2017
Great area , disappointing tour
I took my dad to tour this home + it was sort disappointing. There was a general air of dowdiness about the place. The elevator we used when [Removed] showed us the rooms was very small in the old section. The old room was ok but had a large ink spot in the carpet just inside the door which she said would be cleaned somehow. The room in the newer section was nicer but cost a full thousand more per month. Although the residents were around watching TV no one seemed noticeably happy . The courtyard was small + not very inviting , there was no one there. The parking was only about a dozen spots between the sidewalk + the building. The brochure was very disappointing, very simple but not very helpful. The location is great for my dad as it really close to Gage park + he loves to walk.
Anonymous - Toured community
Independent Living
September 20, 2017
This is home did not meet any requirements. The carpets were stained, rips in the furniture, dead flies on the window sills. And for the money $4k for a room, there is a whole lot better out there. Touring it was a waste of time
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Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:
Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.
Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.
Know the Ontario regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about Ontario regulations for Assisted Living.
Frequently Asked Questions about Rosslyn Retirement Home
Rosslyn Retirement Home offers Studio and Semi-Private. Learn more.
Call (905) 547-5060 to reach a resident at Rosslyn Retirement Home.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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