ProMedica Oakland

No issues with staff friendliness but somehow nobody could quite give accurate updates. In one day he became seriously ill- nobody told me. I had to tell them. I came in to visit and found him uncovered with only a t-shirt and soiled adult diaper on, so I removed him immediately. I wonder how many staff members walked by the open door and did nothing. No concern for care or dignity. That is not acceptable under any circumstance!

I have had nothing but bad experiences with this facility. They didn't arrange transportation on the discharge day as requested and billed us for an extra day for THEIR error. I tried to explain the error to the billing office both in person and on the phone only to be interrupted repeatedly. I literally had to tell the incredibly rude person I was speaking with to let me finish talking because I was trying to understand the bill and she still interrupted me and talked over me numerous times! There was a missing page in the bill resulting in hidden charges. And the discharge paperwork and prescriptions were not sent to the assisted living facility which resulted in my mother not receiving her medication for 2 days. This place is by far the absolute worst run and disorganized rehab facility I have ever had the misfortune of dealing with. If I could post this review with zero stars, I would.

[Name removed], (my Mother, was ignored ,she end up at the hospital and passed away). I would like to mention to everyone NOT to take your loved ones to this VERY unprofessional rehab facility. I'm writing this regarding my mother who stayed in your rehab center. She was on the second floor. She was NOT treated well at all! She, did NOT have good service in that rehab! Being there she developed a bad cough. Her cough started increasing. The rehab, also had a sick worker, who had Covid-19, and yet they did NOT test anyone for the virus. the Doctor said she had water in her lungs and that she would take care of my mother. She lost her appetite and wouldn’t eat anymore, her cough became worse, she could not breath too much on her own and they had to continuously increase her oxygen. As days past she could barely talk on the phone because of shortness of breath and she was telling us that she feel not good at all, when we would talk to the nurses, they would only tell us they would give her cough syrup (Robitsum) and oxygen. My mother the whole time caughing not able to talk to us any more , sleeping most of the time, not eating, did not care or gave Little bit time, not one of the nurses or workers there would help her eat, she had no strength to eat and they would remove her food if she did not eat it in time. My mother was old and did not know enough English to defend for herself. She would ring to go to the bath room and no one came, once i was with her on the phone more than one hour no one came to help her so she found the strength to go alone . even her room mate was scared for her telling her to becarful of what she was doing, She, would ring the bell for help and yet no one would answer her. Also, her roommate would have to get up and help her with most things. Which, mind you the roommate is also a patient there. She, had broken ribs, and could NOT walk on her own, and yet, would take her own walker and walk to the restroom alone. Days, went by and she still hadn’t been tested for the virus after being there with a bad cough. For 4 days we were asking for Doctor and the 5th day she called us and said that she is taking care of my mother and she put her on three days medacation, and still did not think of testing for Covid 19, after having by the time two cases infected or more God knows, my mother started having fever for two days and the third day was monday [date removed, she collapsed, they called ambulance and they took her to the Hospital, tested positive and infected with covid 19, at the Hospital the doctors told us they left my mother too Long without treatment they said she is very sick, None stop coughing, very bad shape, weak and her Longs full of fluid, they transferred her to Ann Arbor where they immediately had to put her on the ventilator but it was too late and she passed away one week Later. ( the Doctors at the Hospitial said, , she is very sick and very weak came fro the REhab) In this case I blame full responsiblity to the Doctor and the nurses of 2nd Floor, for my mothers death, for not taking care of my mother , not testing her for the covid 19, and they know the Kind of symptoms are directing to the Virus. When we heard about the cases they were getting at the rehab we repeatedly asked to take my mother out of there but that was denied and even for someone to just help her eat and yet no one would even help her eat. If she asked for tea it would come cold. By far the worst service I have ever witnessed. She couldn’t have anyone by her side from her family and they literally did the bare minimum in taking care of her. My mother had symptoms early into her rehab stay, she was neglected severely and they watched her get worse giving her water pills and cough syrup, by the time she reached VA Ann Arbor she was in the last stages of the virus. We called numerous times and warned them That she is getting worse but all warnings were ignored. She died alone all because of the neglect of urgency needed. By the time she reached the hospital she was at the max amount of oxygen they can give a person leaving her on love support.

Most of the staff will let the people staying here sit in their messes for hours. This company is SEVERELY understaffed and the staff will complain about having too many people to take care of. The administration and nurses seem not to care about the well-being of the people in their care except for a very small, select few. It's really sad how poorly people are treated in here. There was a fire in the building (luckily not bad and no one was hurt), but the staff evacuated themselves from the building and left all of the patients in the building during the fire. Not only is this place lacking a welcoming and positive atmosphere, it is deficient in safety and common sense.

Had a terrible experience with business manager, general manager and social work. Nobody on the same page, nobody taking any responsibility. Complete lack of any compassion. Combative, aggressive and rude behavior on the part of the management. Literally, business manager said"I would rather be anywhere but here right now " as she was telling us about financial obligations. Unbelieveable. Sorry our needs caused you to work at 4:30 on a Friday afternoon. No way to treat people who are seeking help and peace for their loved ones.

Please bear with me through this review and read it through its entirety. My mothers boyfriend was sent here because of a stroke and he needed full time care. He is unable to eat, drink due to the stroke and excessive rheumatoid arthritis. This care center knew of his condition fully. He arrived at Heartland-Bloomfield Hills [Removed]. He was sent to Royal Oak Beaumont on[Removed] due to being "unresponsive" as Heartland put it to the hospital. Upon arriving to Beaumont, he had excessive dehydration, malnourishment, MERSA, 3 strains of bacteria and a bed sore the size of a small frying pan!!!!!!! Prior to entering Heartland he had NONE of these conditions, as I even fully bathed/cleaned him prior to entering this facility and know for a 100% fact he did not have ANY sign of bed sores, etc. Heartland is failing to take responsibility for his condition and he is still in ICU at Beaumont, now 25 days later! All they want is their monthly fees from him. This facility wants only $$$$$ from people and FAIL to take care/responsibility of the patients involved. They respond to any and all reviews/calls with an apology but this is not sufficient ad there is a LIFE involved. I am going to expose this facility to the core. I have time on my hands and will do everything within my power so NOONE else has to go through this ordeal such as I. Please, if anyone has ANY questions and wants to know further details email me at [removed] I would gladly go into great detail of this place and the legal action I plan to take with them. I feel I need to do this for society as a whole. These are people and deserve respect and proper care. I WILL SPEAK FOR THOSE WHO CANNOT! Thank you for reading, all of those who do.