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5438 Presidio Pkwy, San Antonio, TX 78249
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44 Floor plans available
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Anonymous
-
Child of resident/client
5.0
Wonderful Facility
The people who work at Poets Walk seem to genuinely care about the wellbeing of the patients. I knew that my Dad was in good hands. They alerted me promptly about anything I needed to know, anything my father needed, etc. Yes, based on the experience we have had so far, I would definitely recommend them to other families.
About the facility Poet's Walk San Antonio
For memory care in San Antonio, Texas, discover the difference of a specialized setting at Poet’s Walk San Antonio. This community focuses exclusively on caring for seniors with Alzheimer’s and other forms of dementia using a holistic approach and innovative programming. It’s easily accessible to visiting family and friends just off Interstate 10 and the Charles William Anderson Loop.
Poet’s Walk San Antonio uses the Along the Journey holistic approach to build strong relationships through individualized care and family participation. Additionally, specially trained caregivers in the Life Experience department create activities to engage residents at their cognitive and physical ability level.
Some of the amenities and services at Poet’s Walk San Antonio include:
- 24-hour nursing staff
- Medication assistance and administration
- On-site therapies
- Dining following National Alzheimer’s Association guidelines
- Beauty and barber
- Aviary and pet therapy
- Housekeeping and laundry
- Family support groups
Plus, residents of Poet’s Walk San Antonio can enjoy the outdoors by visiting two inner courtyards and an outdoor courtyard. Meanwhile, private apartments with individual bathrooms and personal heating and cooling enable them to find privacy.
State Classification
Poet’s Walk San Antonio is a Type B assisted living facility. In the state of Texas, these terms are defined as follows:
Assisted Living Facility
A facility that provides personal care services and administration of medication...
Read more
Senior living options offered
Memory Care
Pricing for Poet's Walk San Antonio
Total monthly costs depend on room type, select services, and the level of care needed.
Base fees by care type
Memory Care
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Studio
Starting at $XXXX/mo
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Tours at Poet's Walk San Antonio
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Compare
Poet's Walk San Antonio
5438 Presidio Pkwy, San Antonio, TX 78249
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9.2
Review score
35 reviews
9.2
Review score
35 reviews
5 star
59%
4 star
17%
3 star
9%
2 star
6%
1 star
9%
9.9
Review score
41 reviews
9.9
Review score
41 reviews
5 star
61%
4 star
22%
3 star
7%
2 star
5%
1 star
5%
9.9
Review score
61 reviews
9.9
Review score
61 reviews
5 star
59%
4 star
26%
3 star
13%
2 star
2%
1 star
0%
9.8
Review score
72 reviews
9.8
Review score
72 reviews
5 star
92%
4 star
4%
3 star
1%
2 star
3%
1 star
0%
Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
--1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
--2 bedrooms
--2 bedrooms
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
--Active promotion
No
Active promotion
Fee Discount
Reduces entrance fees required upon move in
Active promotion
No
Active promotion
No
Pet friendly
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
1
Memory Care
Care types offered
2
Assisted Living, Memory Care
Care types offered
1
Memory Care
Care types offered
1
Memory Care
Amenities at Poet's Walk San Antonio
Healthcare Services
- Incontinence Care
- Staffing & Ancillary Services
- Memory Care
- Medication Management
- Non-Ambulatory Care
- High Acuity Care
- Diabetic Care
Meals & Dining
- Anytime Dining
- Room Service
- Professional Chef
- Vegan
- Vegetarian
- Organic
- Low / No Sodium
- Gluten-free
- Guest Meals
- Restaurant Style Dining
- No Sugar
- International Cuisine
- Pureed Meals
- Meals Provided
- Special Dining Programs
Room Amenities
- Respite or Short Term Stays Offered
- Air Conditioned
- Wi-Fi/high-speed internet
- Handicap Accessible
- Garden View
- Bath Tubs
- Wheelchair Accessible Showers
- Ground Floor Units
Community Amenities
On-site dining options
- Private Dining Room
- Café or Bistro
Transportation & parking
- Resident Parking Available
- Property Convenient to Public Transit
- Transportation at Cost
Common areas
- Barber Shop
- Meeting Room
- Beauty Salon
- Main Street Shops
- Indoor Common Areas
- Butterfly garden / Hummingbird garden
- Outside Patio
- Private Bath
- Outdoor Common Areas
- Central Fireplace
- TV Lounge
Recreational areas
- Piano or Organ
- Arts and Crafts Center
- Raised Garden Beds
Services
- Laundry Service / Drycleaning
- Housekeeping
- Beautician
Languages spoken
- English
- Spanish
Activities
- Day Trips and Outings
- Cards / Pinochle Club
- Visiting Chaplain or Priest
- Other Religious Services
- Bible Study Group
- Book Club
- Yoga / Chair Yoga
- Sensory-based Programs
- Devotional Activities On-Site
- Pet-focused Programs
- Trivia Games
- Activities Off-site
- Walking Club
- Karaoke
- Current Events Club
- Cooking Classes
- Choir / Singing Club
- Dances
- Men's Club
- Art Classes
- Quilting or Sewing Club
- BBQs or Picnics
- Live Musical Performances
- Wine Tasting
- Birthday Parties
- Reminiscence Programs
- Christian Services
- Wii Bowling
- Community Service Programs
- Educational Speakers / Life Long Learning
- Brain fitness / Dakim
- Holiday Parties
- Live Dance or Theater Performances
- Cooking Club
- Jewish Services
- Catholic Services
- Happy Hour
- Bridge Club
- Stretching Classes
- Gardening Club
- Intergenerational Programs
- Activities On-site
Reviews
for Poet's Walk San Antonio
Write a review
A Place for Mom has scored Poet's Walk San Antonio with 9.2 out of 10 using our proprietary review score based on 11 reviews in the last 2 years. Over all time, Poet's Walk San Antonio has 35 reviews with an average "overall experience" of 4.1 out of 5.
Overall Rating
4.1
Cleanliness
4.4
Friendliness
4.5
Care Services
4.2
Staff
4.8
Meals & Dining
4.1
Activities
4.4
Value for Cost
4.1
A Place for Mom has scored Poet's Walk San Antonio with 9.2 out of 10 using our proprietary review score based on 11 reviews in the last 2 years. Over all time, Poet's Walk San Antonio has 35 reviews with an average "overall experience" of 4.1 out of 5.
Filters
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 35 reviews
Anonymous - Family/friend
Memory Care
June 14, 2024
Wonderful Facility
The people who work at Poets Walk seem to genuinely care about the wellbeing of the patients. I knew that my Dad was in good hands. They alerted me promptly about anything I needed to know, anything my father needed, etc. Yes, based on the experience we have had so far, I would definitely recommend them to other families.
Response from Poet's Walk San Antonio
June 24, 2024
Thank you for taking the time to share with us your experience with our Poet's Walk community in San Antonio. We want to thank you for entrusting the care of your Dad to us and our community. We truly strive to provide the top level of care and service to all our residents, and it is great to hear from family members when it's being recognized. Thank you again, and we wish you all the best.
Sincerely.
KJV - Family/friend
Memory Care
June 12, 2024
The comfortable and correct choice for your family member.
The set up of the front desk made it easy to visit when I wanted. Other facilities I visited it was hard to come and go. Poets walk was secure.
Room size was a very nice size. Had room for bed, tv dresser and chair with room to move. Light in room was very good also. Bathroom was set up well and large. The little hall in room gave privacy from open door
Response from Poet's Walk San Antonio
June 24, 2024
Thank you for taking the time to provide feedback on your experience with our Poet's Walk community in San Antonio. We strive to make all our residents feel at home, and provide exceptional care to each and every one. We take great pride in providing communities that are clean and welcoming, and appreciate you giving us your feedback.
Sincerely.
Anonymous - Family/friend
Memory Care
February 13, 2024
Highly Recommended
All aspects of the facility and staff is much better than other facilities that I have visited. Staff is very friendly and helpful in all aspects. I would highly recommend the facility.
Response from Poet's Walk San Antonio
February 29, 2024
Thank you so much for your kind words and recommendation! We're thrilled to hear that you had a positive experience at Poet's Walk San Antonio. Our team strives to provide the highest level of care and service, and we're delighted that you found our staff to be friendly and helpful. Your recommendation means a lot to us, and we're grateful for the opportunity to serve you or your loved one. If you ever need anything or have any further feedback, please don't hesitate to reach out. Thank you for choosing Poet's Walk San Antonio!
AS - Family/friend
Memory Care
November 2, 2023
Review for Poet's Walk San Antonio
I would tell a friend that the staff is what I'm impressed with. Very attentive and interacts with the residents. We picked this community because of the staff. I would recommend to others.
Response from Poet's Walk San Antonio
November 3, 2023
Thank you for sharing your positive feedback about Poet's Walk San Antonio. It's wonderful to hear that you were impressed with the attentive and interactive staff. Recommendations based on personal experiences can be valuable for others seeking senior living options. If you have any more insights or details to share, please feel contact us at any time.
Anonymous - Family/friend
Memory Care
August 31, 2023
I would not wish our experience on anyone looking for a place for their loved one.
We had a terrible experience with the administration. They were bathing my fathers in cold water. There was no hot water in his room for many days. We had a hard time with communication and many verbal promises at signing turned out to be just puffing. When dad's health went to the worst and had to be hospitalized the facility would not accept him back for hospice care. I have a lot more to say on this more than texting will allow. Maybe things have changed since Oct 2021. It all looked good when we signed up. But as I said. Once we were in promises were not for-filled.
Response from Poet's Walk San Antonio
October 9, 2023
I'm truly sorry to hear about your negative experience at Poet's Walk. It's disheartening to learn about the issues you faced with the administration and the care provided to your father.
As the new management company, we assure you that improvements have been made since your experience in October 2021. But if you ever wish to share more details or have the need for further discussions, please do not hesitate to call us. Your feedback is always important, and we are committed to making necessary changes to provide better care and support. Thank you for sharing your experience.
Anonymous - Toured community
Memory Care
July 24, 2023
tour review
Our family had an in person tour with Poet's Walk San Antonio and we found the tour experience to be great as well as what we saw of the community
Response from Poet's Walk San Antonio
July 25, 2023
Thank you for your positive review. We hope you've had a great experience at our community. Please let us know how we can assist you. We'd be glad to help. Sincerely!
KV - Family/friend
Memory Care
June 29, 2023
Poets Walk is a bestseller for many chapters of life
They were attentive and encouraged him to be social but allowed him some alone time also. Nurses were great keeping us informed about meds and any concerns. It was so friendly and easy to visit dad in Poets Walk.
When dad came home to be with us his last days they called to check in on him. We feel he was well taken care of.
Response from Poet's Walk San Antonio
July 3, 2023
We appreciate that you shared your positive experience through a review. We will also share this with our staff so they can feel appreciated as well.
Anonymous - Toured community
Memory Care
June 14, 2023
Tour of Poet's Walk
We took a tour of Poet's Walk San Antonio when searching for a Memory Care facility for our loved one. This facility and our tour were great. Our tour guide was very good. The cleanliness of the facility was great. The atmosphere and friendliness were also great.
Response from Poet's Walk San Antonio
October 9, 2023
Thank you for sharing your experience during your tour of Poet's Walk San Antonio as you searched for a Memory Care community for your loved one. We're delighted to hear that your tour and the facility were great.
Having a knowledgeable and attentive tour guide can make a significant difference in the overall experience, and it's wonderful to know that yours was very good.
Cleanliness, atmosphere, and friendliness are all vital aspects of creating a positive and comfortable living environment, and we're pleased that you found them to be great.
If you ever have more insights or feedback in the future, please don't hesitate to share them with us. We appreciate your consideration of Poet's Walk San Antonio for your loved one and wish you the best in your search.
Anonymous - Family/friend
Memory Care
March 22, 2023
Nice Community
They are pretty good with the care services, but they are sometimes short staffed. The food is good. They have plenty of activities. It's a very nice community. They have sufficient nursing staff. I would recommend them as a place to try.
Response from Poet's Walk San Antonio
July 11, 2023
Thank you so much for your positive review. We appreciate it very much. Sincerely!
David S - Family/friend
Memory Care
February 20, 2023
Pleasant facility- Caring staff
The facility has a pleasant atmosphere. The staff seem to genuinely care about the residents and go out of their way to be helpful.
I would absolutely recommend Poet's Walk San Antonio!
Response from Poet's Walk San Antonio
July 11, 2023
Thank you so much for your positive review of our community. We appreciate it very much. Sincerely!
David S - Family/friend
Memory Care
February 10, 2023
I give Poets Walk a 5 for all the categories above. My Dad was on his deathbed and probably had a few months left. He was not eating and lost about 25 lbs over a 5-6 month period. He was so weak he couldn't walk and would slump down when sitting. He's been at PW for about 4 months. He's gained about 12-13 lbs, walks all over the place, and is very active at PW. He's on a schedule and everyone at PW knows him and treats him like family. Great place.
Response from Poet's Walk San Antonio
February 15, 2023
David,
Thank you so much for sharing your dad's incredible story with us. We are grateful to him for choosing to make his 'home' with us. This must also be a big relief for you as well. We are so proud of him. We are also very proud of our team at the community and the difference they make in the lives of our residents and family members. We are very happy for dad and wish him a healthy and happy stay at his 'home' at our community. Sincerely!
Margaret Z - Toured community
Memory Care
December 6, 2022
Bright and Clean
When I toured Poet's Walk San Antonino I was greeted with friendly staff, from reception to workers inside and outside, are very friendly and polite. Everyone talks to guests and residents. Poet's walk was bright and clean, with very happy residents.
Another loved one was at Poet's Walk a while ago and he was so very well taken care of . My loved did pass away, but during his stay at Poet's he was well cared for.
Response from Poet's Walk San Antonio
October 25, 2023
Thank you for sharing your positive experiences with Poet's Walk San Antonio. It's heartwarming to hear that you encountered friendly and polite staff during your tour and that the community was bright and clean. Additionally, it's reassuring to know that your loved one received excellent care while at Poet's Walk. Your feedback highlights the importance of providing a warm and welcoming environment for residents and their families, and it's clear that Poet's Walk has been successful in this regard. We're sorry for your loss and appreciate your kind words about the care your loved one received during their stay.
anonymous - Family/friend
Memory Care
March 28, 2022
Our father is happy
Being out of state, we appreciate the fact that our loved one is getting good care, someone comes to help him bathe and shave and that is something he is really appreciating. They have a lot of activities going on, they are doing so well with encouraging the residents and our loved one to get involved and he is loving it all. However, they have had a lot of turnover rate so something are lacking, the executive director has been replaced multiple times. They have a lot been without a billing person for months. We do appreciate though how the new director has started family care meetings to keep everyone updated on what is going on.
Response from Poet's Walk San Antonio
March 28, 2022
Thank you so much for the time you took to leave us a detailed review. We appreciate your positive feedback and support.
Diana T - Family/friend
Memory Care
March 3, 2022
Secure place with professional staff
They are very professional at this community. The pricing is good and the people that work here I can tell that they care a lot. They have activities like bingo, chair work outs, sing alongs, bowling, walks around the premises and more for the residents to do to stay busy in the community. The staff care a lot about the residents. They recently had a new director and then another new one ended up showing up I am just getting used to the new director but all of the other staff are the same and great with the residents.
Response from Poet's Walk San Antonio
March 25, 2022
Thank you so much for your kind words and positive review. We truly appreciate your feedback.
anonymous - Family/friend
Memory Care
February 3, 2022
Amazing memory care facility for your loved one
Poet's Walk is such an amazing facility. I would give the staff higher than a 5 if I could, they are wonderful. They are extremely cautious and proactive at this point in time because of covid. Everyone who comes in has to fill out a questionnaire, have a covid check, and wear a mask. They are trying to keep residents as safe as possible. I would highly recommend to others looking.
Response from Poet's Walk San Antonio
February 7, 2022
Thank you so much for sharing your experience with us. We appreciate the 5 Star Review and hope it helps other families looking for memory care in San Antonio, TX.
anonymous - Family/friend
Memory Care
January 25, 2022
Do not put your loved one there
The communication is a big negative 5, they have horrible communication. They do not return any calls which is a huge deal with your trying to reach them in regards to your loved ones care. The relationship at the beginning was great but it was later just filled with empty promises. Nothing but a nightmare and just disappointed.
Response from Poet's Walk San Antonio
February 7, 2022
Thank you for sharing your experience with us. We are disappointed it was not more positive. Please email us at info@springhills.com so we can learn more.
Marcia - Family/friend
Memory Care
November 8, 2021
Our families experience
Unfortunately Poet's Walk was not a good fit for our loved one, the friendliness of the aids were great but when it came to the day to day staff and management that really did vary.
Response from Poet's Walk San Antonio
November 11, 2021
Thank you for your review. We appreciate the time you took to leave us feedback.
Anonymous - Toured community
Memory Care
June 22, 2021
Saturday Tour at 11:30am. Was very impressed with Samantha Hannah! Loved the facility! My number on choice so far.
Response from Poet's Walk San Antonio
August 17, 2021
Thank you so much for the time you took to leave us a review. We appreciate your positive feedback.
Janice D - Family/friend
Memory Care
June 9, 2021
My review of Poet's Walk San Antonio
Every time i visit i witness my mom being showered with love & affection. Very genuine & true love & affection. Great place!
Response from Poet's Walk San Antonio
August 17, 2021
Dear Janice,
Thank you so much for your positive feedback. We appreciate the time you took to review our community.
anonymous - Family/friend
Memory Care
March 22, 2021
My families experience
Some of the care takers were out of this world, and some were not. We were dissatisfied with those but extremely satisfied with others. Our loved one did not really enjoy the food they served, but the activities were great. The people in charge of the activities were wonderful, they truly made an effort to come to our loved ones room to visit and encourage her to participate in the activities. If she did not want to participate they would do one on one activities with her. The activities director assistants; were absolutely wonderful.
Response from Poet's Walk San Antonio
April 27, 2021
Thank you so much for leaving us a positive review and sharing your experience. We hope it helps other families looking for memory care in TX.
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Frequently Asked Questions about Poet's Walk San Antonio
Poet's Walk San Antonio offers Studio and Semi-Private. Learn more.
A Place for Mom has scored Poet's Walk San Antonio 9.2 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (210) 839-2199 to reach a resident at Poet's Walk San Antonio.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
- Tour any listed location to confirm the accuracy of the community description
- Confirm that the community offers services that are required for the senior’s specific needs and budget
- Check additional licensing and state audit information
If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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