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Paradise Valley Senior Living
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There is a care worker in each cottage and a med tech (one per two cottages) who distributes medication and assists with other needs. Most of the med techs were good.\n\nThe cottage was situated near another cottage, both with access to a lovely outdoor area with walking paths and benches in the sun and shade — very pretty landscaping.\n\nI felt comfortable coming and going throughout the day. I could sit in the living area or take my loved one outside, or sit in the room with the TV. Residents were able to do the same. The only problem was that there were not enough workers to supervise all the residents. I saw one woman who would crawl outside and inside without anyone paying attention to her. Once when she came into the cottage and was crawling on the floor, the care worker called out to her to get up but made no effort to help her. That was one of the workers I later reported for not doing her job.\n\nPull-ups and diapers are not changed without a med tech assisting. There were occasions when my loved one sat in a soiled diaper for hours. Within a few weeks, a serious bed sore developed. A hospice wound care technician came every few days to treat it.\n\nThe weekday cottage workers were usually caring. I dreaded the weekends because the residents did not always receive everything they needed.\n\nStaff:\n\n[Name Removed] – Executive Director: He was helpful during the initial interview but fairly unavailable afterward.\n\n[Name Removed] – Sales Director: She was the main contact during admission, cottage assignment, and room readiness. She is organized and attentive. On move-in day, the room was not clean — there was urine on the floor and mattress — but she had the bed changed and the floor cleaned that afternoon. She was always available, even when concerns did not pertain to her specific role.\n\n[Name Removed] – Resident Care Coordinator: Hard-working and knowledgeable about each resident. She was available to discuss changing health needs and was able to arrange hospice quickly when additional care was required. She listened and gave good advice. I reported instances of lax care to her, and she was receptive and noted the staff involved. She mentioned they were working on readjusting staffing.\n\nDuring the month my loved one was there, a doctor never saw him. I had to contact prior physicians to adjust medications. The staff nurse saw him, but a doctor was never arranged (insurance required a physician to be assigned).\n\n[Name Removed] – Receptionist: Always pleasant and helpful. An excellent employee.\n\n[Name Removed] – Nurse: She frequented the cottage and attended to residents’ needs. She went above and beyond, showing love and concern. When health declined, she checked in daily and communicated with hospice.\n\nActivities: I did not see activities planned for this cottage. There was a TV in the living area, but little effort to find programming residents might enjoy — usually the news ran all day. In December, I saw residents from other cottages attend a Christmas celebration with music and entertainment, but no one from this cottage was brought to the main building. Most would have enjoyed it. It seemed likely there were not enough staff to transfer residents while supervising those who remained.\n\nFood/Dining: Food was prepared by a new chef in the main kitchen and transported to each cottage. Meals were served on sectioned plates. The menu was varied and looked appetizing. However, more care could have been taken for residents who had difficulty chewing. I microwaved vegetables for a few residents so they could eat them more easily. Puréed meals were provided for those who needed them. Desserts always looked good.\n\nBeauty Shop: The on-site beautician was great — patient and cheerful. However, after three weeks, the necessary paperwork had not been sent to schedule a haircut, so I arranged an appointment myself.\n\nCleanliness: In addition to the cottage care worker, there is separate staff for cleaning and laundry, and they do a good job. The cottage care worker is responsible for cleaning additional messes during the day, though some were slow to show initiative.\n\nRoom/Apartment Size: The room included a wardrobe and bed; we brought additional furniture. The bathroom was very nice and clean. The room was a good size, and it was easy to set up a month-to-month DIRECTV subscription. After move-in, the room was consistently kept clean.","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Paradise Valley Review","reviewContent":"Most everyone is helpful and willing to work with you.\nThe main reasons we chose this facility over others was because of the private room he was able to get and it is a pet friendly facility so he could have his cat.","reviewerDisplayName":"Marlene","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"","reviewContent":"My husband had wonderful time at Pacifica. The personnel were very attentive. I was kept in the loop when issued occurred I also liked that I that I didn't have to bring med meds and the doctors needing would come to him. ","reviewerDisplayName":"Susan D","experienceTypeId":1,"experienceTypeName":"I'm a current/former resident or client"},{"reviewTitle":"Review for Pacifica Senior Living Paradise Valley","reviewContent":"It was a difficult to realize that she needed more care than I could provide. Thanks to the recommendations I was able to find a community that not only meets her needs but provides an atmosphere that we are both comfortable with. I would recommend it highly.","reviewerDisplayName":"KR","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"2 months in…","reviewContent":"Pacifica has been a great facility. If there was a section titled Communication I would have given it a 4 but that’s really been my only issue. They were 5 star communicators before we signed. It’s been nothing urgent and with being a new family to this entire process, we had a lot to learn. We don’t know what we don’t know so I’ve learned to ask a lot of questions and guide the level of care for my father from there. ","reviewerDisplayName":"Marlene Brandemuehl","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"They care ","reviewContent":"My ex-spouse (for whom I serve as healthcare POA), has been a memory care resident with Pacifica at Paradise Valley for a year and a half. From our initial visit, through the creation of his care plan, actual move & subsequent daily care, both he & I have been treated with professionalism, respect, empathy & wisdom. My input & perspective have been honored & welcomed as treatment plans are updated to provide him the appropriate care he deserves as the disease progresses. I feel they all sincerely care. ","reviewerDisplayName":"Nancy G","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"An Outstanding Facility","reviewContent":"It would be hard to overstate how impressed I am with the facility and the staff. Everyone is professional, friendly, and demonstrates a willingness to make residents comfortable. The marketing director has been particularly helpful and ma de a difficult move easier and more comfortable. The residents care director is very knowledgeable and responsive which gives me a high level off confidence that my daughter will be properly cared for. I would highly recommend Pacifica to anyone.","reviewerDisplayName":"William S","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"}],"parentOrgReview":{"name":"Heritage Resource Group","slug":"heritage-resource-group-1330311","averageReviewScoreDisplay":8.7,"communityCount":71,"reviewCount":8784}},"communityName":"Paradise Valley Senior Living","leadgenCompleted":false}
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Paradise Valley Senior Living<br>Find compassionate care options for assisted living and memory care at Paradise Valley. This community’s sunny campus in Phoenix, Arizona, lies in close reach to a wealth of fun things to explore throughout the metropolitan area, from shopping and dining to mountainous state parks that surround the city.<br><br>Community Amenities and Services<br>Paradise Valley’s well-trained staff ensure that your loved one will receive the proper care you’ve been seeking for their retirement. Services include 24-hour staffing, a licensed nurse available seven days a week, a specialized memory care program, assistance with a range of activities of daily living (ADLs), and more.<br><br>In the dining room, the community’s executive chef prepares three fresh meals each day with senior health in mind. After satisfying meals, residents have a multitude of outlets for relaxation and entertainment throughout their new home.<br><br>Participate in daily social programs, tend plants at raised garden beds, pamper yourself at the beauty salon, or set out on your own adventure in the Phoenix area. Whether enjoying the comforts of their new home or exploring the city, your loved one is sure to find a fulfilling lifestyle at Paradise Valley.<br><br>Living Arrangements<br>Paradise Valley offers floor plans for one- and two-bedroom apartments that can come equipped with home safety features, spacious closets, and modern fixtures.
Paradise Valley Senior Living<br>Find compassionate care options for assisted living and memory care at Paradise Valley. This community’s sunny campus in Phoenix, Arizona, lies in close reach to a wealth of fun things to explore throughout the metropolitan area, from shopping and dining to mountainous state parks that surround the city.<br><br>Community Amenities and Services<br>Paradise Valley’s well-trained staff ensure that your loved one will receive the proper care you’ve been seeking for their retirement. Services include 24-hour staffing, a licensed nurse available seven days a week, a specialized memory care program, assistance with a range of activities of daily living (ADLs), and more.<br><br>In the dining room, the community’s executive chef prepares three fresh meals each day with senior health in mind. After satisfying meals, residents have a multitude of outlets for relaxation and entertainment throughout their new home.<br><br>Participate in daily social programs, tend plants at raised garden beds, pamper yourself at the beauty salon, or set out on your own adventure in the Phoenix area. Whether enjoying the comforts of their new home or exploring the city, your loved one is sure to find a fulfilling lifestyle at Paradise Valley.<br><br>Living Arrangements<br>Paradise Valley offers floor plans for one- and two-bedroom apartments that...
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