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690 Highway 118W, Bracebridge, ON P1L1W8
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John from Mactier
-
Family/friend
5.0
great place...my parents love it
I found this place excellent for my family. It is not ease to find a place that is just like the cottage with caring staff and amazing meals. We visit our family every weekend and they love it there at the Villa. There is lots of music, games, walking trails and even a Chapel service every week. Over 100 people were attending the craft show when we dropped by. Highly recommend this place. Like a lodge hotel.
[Name removed]
[removed]
About the facility Muskoka Hills Retirement Villa
Muskoka Hills Retirement Villa in Bracebridge, ON is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.
Senior living options offered
Assisted Living
Independent Living
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Amenities at Muskoka Hills Retirement Villa
Healthcare Services
- Staffing & Ancillary Services
- Non-Ambulatory Care
- Medication Management
- Incontinence Care
- Diabetic Care
Meals & Dining
- Vegetarian
- Meals Provided
- Kosher
- Organic
- Room Service
- Guest Meals
- Gluten-free
Room Amenities
- Cable or Satellite TV
- Kitchenette
- Respite or Short Term Stays Offered
- Wheelchair Accessible Showers
- Bath Tubs
Community Amenities
Transportation & parking
- Resident Parking Available
- Uncovered Parking
- Transportation at Cost
Pets
- Dogs Allowed
- Weight Limit (lbs)
- Cats Allowed
Common areas
- Library
- Central Fireplace
- Outdoor Common Areas
- Meeting Room
- Computer or Media Center
- Indoor Common Areas
Recreational areas
- Fitness Center
- Game Room
- Billiards Lounge
- Arts and Crafts Center
- Movie or Theater Room
Services
- Housekeeping
- Beautician
- Laundry Service / Drycleaning
Languages spoken
- English
Activities
- Catholic Services
- Protestant Services
- Activities Off-site
- Live Dance or Theater Performances
- Holiday Parties
- Activities On-site
- Dances
- Gardening Club
- Birthday Parties
- Live Musical Performances
- BBQs or Picnics
- Visiting Chaplain or Priest
- Day Trips and Outings
- Art Classes
- Trivia Games
- Wii Bowling
- Yoga / Chair Yoga
- Devotional Activities On-Site
Compare
Muskoka Hills Retirement Villa
690 Highway 118W, Bracebridge, ON P1L1W8
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1.0
Review score
10 reviews
1.0
Review score
10 reviews
5 star
10%
4 star
10%
3 star
0%
2 star
30%
1 star
50%
8.0
Review score
2 reviews
8.0
Review score
2 reviews
5 star
100%
4 star
0%
3 star
0%
2 star
0%
1 star
0%
6.0
Review score
11 reviews
6.0
Review score
11 reviews
5 star
9%
4 star
55%
3 star
18%
2 star
9%
1 star
9%
Review score not available
Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
No
Pet friendly
Yes
Pet friendly
Yes
Care types offered
2
Assisted Living, Independent Living
Care types offered
2
Assisted Living, Independent Living
Care types offered
2
Assisted Living, Independent Living
Care types offered
2
Assisted Living, Independent Living
Reviews
for Muskoka Hills Retirement Villa
Write a review
A Place for Mom has scored Muskoka Hills Retirement Villa with 1 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, Muskoka Hills Retirement Villa has 10 reviews with an average "overall experience" of 1.9 out of 5.
Overall Rating
1.9
Cleanliness
2.7
Friendliness
2.6
Care Services
2.5
Staff
1.5
Meals & Dining
2.0
Activities
2.4
Value for Cost
2.2
A Place for Mom has scored Muskoka Hills Retirement Villa with 1 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, Muskoka Hills Retirement Villa has 10 reviews with an average "overall experience" of 1.9 out of 5.
Filters
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-10 of 10 reviews
Anonymous - Family/friend
Independent Living
May 18, 2023
Minus 5 star rating
This place is bright and looks great but that is it, it is just looks
Muskoka Hills is horrible and not safe
The Executive Director (ED) is horrible to deal with.
The place seemed too good to be true when we moved our loved one in. It was too good to be true. Most of the staff are afraid of the ED so they have a huge turn over in staff Some of the staff and the ED have been caught yelling at our loved one and others, they have threatened and bullied the clients as well
They even keep making new facebook pages when they get too many poor reviews.
My partner, my self and our family wish we had seen the reviews before we moved our loved one in to there
Please DO NOT move your loved one to this place,
Sp - Resident/client
Assisted Living
August 27, 2021
Do not move your loved one here
Do not trust this place with the care and well being of your loved ones. After my father went to the hospital they never once asked about his condition. They only focused on getting another months rent. We did not receive any condolences from them after he died. The manager is very difficult to communicate with. She is combative and nasty. I do not recommend this place.
Vinnie - Resident/client
Assisted Living
December 26, 2020
Sad but True
Nursing staff was great. When I came here I went into isolation, I was taken right to my room.No documents were brought to me about meals,rules,special diets, allergies or medications. I did the virtual tour and was told the two different prices for the two rooms. I wasn’t told about the rule for the weekend was no dropping stuff off for us, hence my mom was turned away at the door with my bedding. The food leaves something to be desired and often I have asked what is it?” I wouldn’t recommend this place to anyone I liked. The management is terrible and argumentative!
Anonymous - Family/friend
Independent Living
January 27, 2020
Not the best facility, but better than staying inhospital
An offer of admission to this facility allowed my loved one to be discharged from hospital. Otherwise, he had no where else to go. Initially we felt that staff were demoralized but noted improvement after a Wellness Nurse was hired. My loved one initially experienced thefts of cash from his room requiring extraordinary prevention measures. The thefts stopped. Food quality was a source of continued complaint with many residents. My loved one often did not eat the meals offered and supplemented with purchases from the grocery store. If he asked for seconds, while promised, they often did not come. His room was adequate, but not air conditioned. During a hot spell in the summer of 2018, the staff did a good job of moving residents to the air conditioned lounges and giving them ice cream and water. The bathroom did not have assisted devises to help with toileting, although the home knew at acceptance that he had mobility and balance problems. He did eventually fall when trying to transfer to the toilet and broke it. The water was not steam cleaned from the carpet and when he moved to a nursing home a few months later, he was charged for replacing the carpet which had become moldy. The facility did not honor it's tenancy agreement in respect to determining and providing a final billing, and requests for review, refund and an explanation for monies collected upon departure were ignored. From what I have seen online, complaints about the administration of this facility seem common from families and staff. In my opinion, the facility's website embellishes the facility's assets. It must be remembered that it is a former ski lodge that has been converted to its current purpose. However, throughout 2018 and presumably throughout 2019 an effort to renovate the resident rooms as they became vacant was noted. Presumably, the renovations will make the facility more suitable to its purpose. Overall, I would not recommend this facility as a first choice, but it is better than staying in hospital for lack of a place to go.
John from Mactier - Family/friend
Independent Living
May 1, 2019
great place...my parents love it
I found this place excellent for my family. It is not ease to find a place that is just like the cottage with caring staff and amazing meals. We visit our family every weekend and they love it there at the Villa. There is lots of music, games, walking trails and even a Chapel service every week. Over 100 people were attending the craft show when we dropped by. Highly recommend this place. Like a lodge hotel.
[Name removed]
[removed]
Anonymous - Family/friend
Independent Living
December 18, 2017
Caring is not at the upper management level
The building is great. Bright and cheery.
The nurses are amazing. Friendly and caring.
The food is good. Home cooked and fresh.
It's only because of these three aspects I am giving it one star.
The administration - HORRIBLE. Don't even expect to actually talk to the Executive Director, [Removed] especially when they are in the wrong. Like when important paperwork is not filed thus causing grief and turmoil for the family.
The owners are totally hands off and don't really seem to care what happens at the retirement home as long as they are making money.
If you are considering a place for loved ones I would NOT select Muskoka Hills if you are looking for a caring community from the top down. The top doesn't care - they are just in it to make a dollar. When they make a huge error and won't even provide you with a phone call or email to say "we are in the wrong and we are sorry" it really isn't good business.
Anonymous - Family/friend
Independent Living
December 18, 2017
Caring only occurs at the bottom level!
The facilities are wonderful. Clean and bright.
The nurses are incredible. Friendly and caring.
The food is good. Home cooked and fresh.
These are the only reasons I'm giving them two stars. I feel these aspects need some recognition.
The administration is HORRIBLE. Don't expect to actually speak with the Executive Director [name removed] - she will avoid you at all costs. Even when something very severe happens like unfiled important documents that are required by all staff at all times.
The owners are very hands off and refer everything back to [name removed]. But good luck getting her to actually talk with you. Resolution to my matter still has not been even acknowledged let alone addressed.
Be cautious when choosing Muskoka Hills. If you are wanting a caring atmosphere from the bottom up - then this is not the place for your loved ones. If you are only interested in the facility, nurses and food - then this is the place for you.
Anonymous - Family/friend
Independent Living
October 19, 2017
The only reason to go is to let them know about their poor attitude and service.
Muskoka Hills barred my mother from wishing her father (my grandfather) goodbye as he was being moved out of the retirement home to another location. They do have the right to tell people to get off their property but they were two-faced in this matter - one moment allowing us to visit and the next minute telling us to get off the property. If they deny that they did this my uncle has proof that we were ejected from the property for trying to see our grandparents / parents. My grandparents are no longer at Muskoka Hills (I do not currently know where they are) so there is no point going there. But I do recommend that you don't visit this place or convince your grandparents / parents that this is a good retirement home. You may not be allowed to visit them.
Anonymous - Family/friend
Independent Living
September 5, 2017
If you want to see your kids again - don't go here.
Muskoka Hills barred my mother from wishing her father (my grandfather) goodbye as he was being moved out of the retirement home to another location. They do have the right to tell people to get off their property but they were two-faced in this matter - one moment allowing us to visit and the next minute telling us to get off the property. If they deny that they did this my uncle has proof that we were ejected from the property for trying to see our grandparents / parents. My grandparents are no longer at Muskoka Hills (I do not currently know where they are) so there is no point going there. But I do recommend that you don't visit this place or convince your grandparents / parents that this is a good retirement home. You may not be allowed to visit them. [Removed] is the office admin there and she is a two-faced piece of work.
Anonymous - Toured community
Independent Living
October 12, 2016
We toured the location with our family and they gave us a complementary dinner in their Muskoka dining room. We were very impressed with their service and staff. Our father will love it here. The rooms are economical.
Viewing 1-10 out of 10 reviews
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Tips for evaluating your community options
Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:
Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.
Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.
Know the Ontario regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about Ontario regulations for Assisted Living.
Frequently Asked Questions about Muskoka Hills Retirement Villa
Muskoka Hills Retirement Villa offers Studio, 1 Bedroom and Semi-Private. Learn more.
A Place for Mom has scored Muskoka Hills Retirement Villa 1 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (705) 645-6364 to reach a resident at Muskoka Hills Retirement Villa.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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