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Merrill Gardens at West Chester

1201 Ward Ave, West Chester, PA 19380

For pricing & availability:
(866) 374-4058
9.3
Review score
70 reviews
Add review
9.3
Review score
70 reviews
  • 5 star
    68%
  • 4 star
    21%
  • 3 star
    1%
  • 2 star
    4%
  • 1 star
    6%
See all reviews
8.8
Review score
2600 reviews
55 facilities
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Merrill Gardens at West Chester
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Merrill Gardens at West Chester reception area
20 photos14 floor plans
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street view of Merrill Gardens at West Chester

Carol S

Child of resident/client

4.0 out of 5 stars

Happy Mom, Happy Life

My mother is as happy as one can be in a memory care facility. [Name Removed] the activities director, is wonderful. The nurses and caregivers seem very nice as well. .om seems well cared for.

Read all reviews

Merrill Gardens at West Chester

Merrill Gardens at West Chester is a classic community with modern elements. The community welcomes pets and offers dozens of activities to help you lead an active, carefree lifestyle. One of the most unique features is called “Main Street” — an expansive hallway replicating a small downtown street. The “street” features a variety of amenities including a movie theater and retro diner. And the fun doesn’t stop there — near the community, residents have a variety of activities to choose from.

The expansive community is situated minutes away from West Chester’s historic downtown where you can visit boutiques, galleries, restaurants, and more! Nature enthusiasts are in luck as the area offers a lake where you can fish, a park where you can stroll scenic walking trails, and a country club where you can gather for a relaxing game of golf! Merrill Gardens at West Chester currently accommodates independent living, personal care, and memory care lifestyles. Come experience how fulfilling retirement can be in West Chester today!

Merrill Gardens at West Chester Amenities and Services

Merrill Gardens at West Chester enables you to live independently in a home-like environment without the worries of home maintenance. Weekly housekeeping and chef-prepared meals are...

Senior living options offered

  • Assisted Living
  • Memory Care
  • Independent Living

Merrill Gardens at West Chester

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Merrill Gardens at West Chester

9.3 out of 10
Review Score70 reviewsWrite a review
Overall Experience
4.4
Cleanliness
4.5
Friendliness
4.5
Care Services
4.2
Staff
4.6
Meals & Dining
4.1
Activities
4.2
Value for Cost
4.1

A Place for Mom has scored Merrill Gardens at West Chester with 9.3 out of 10 using our proprietary review score based on 15 reviews in the last 2 years. Over all time, Merrill Gardens at West Chester has 70 reviews with an average "overall experience" of 4.4 out of 5.

Filters

1-20 of 70 reviews

Last Updated: 6/10/26

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Carol S

Assisted Living

Family/friend

June 10, 2026

4.0 out of 5 stars
Verified Review

Happy Mom, Happy Life

My mother is as happy as one can be in a memory care facility. [Name Removed] the activities director, is wonderful. The nurses and caregivers seem very nice as well. .om seems well cared for.

Janice L

Not Sure

Toured community

April 2, 2026

5.0 out of 5 stars

A very friendly and personable atmosphere. It was clean and inviting as well. Close to home plus the price was right!!

Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Staff
5.0

Susan R

Assisted Living

Family/friend

March 30, 2026

1.0 out of 5 stars

DO NOT RECOMMEND.

I don’t even work here and I could still tell something was seriously off just from visiting family. If it’s this obvious to outsiders, I can’t imagine how bad it is behind closed doors. The way staff are treated is honestly disturbing. You can feel the tension the second you walk in. At one point, I was told that most of the kitchen staff had either quit or "being fired", which says everything you need to know about how this place is run. Management is very unprofessional. There’s constant drama, and somehow residents are being pulled into it, which is entirely inappropriate. This is supposed to be a place where people feel comfortable and cared for, not like they’re stuck in the middle of workplace issues. And [Name Removed],she may come across as nice at first, but it quickly feels forced. There’s a clear difference between the front that’s put on and what’s actually going on underneath. It doesn’t take long to see through it. The environment feels disorganized, negative, and uncomfortable.

Cleanliness
3.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
3.0
Staff
1.0
Meals & Dining
1.0

Amy P

Assisted Living

Family/friend

February 3, 2026

5.0 out of 5 stars
Verified Review

Review for Merrill Gardens at West Chester

It was a bit rocky at first but my dad seems very content. Everyone is pleasant and helpful. Nursing staff has been responsive to my dad's needs. My only complaint is with the doctor who visits the facility. Changed to that group since they are at the facility weekly. Not great with communication with family members.

Anonymous

Memory Care

Family/friend

January 26, 2026

4.0 out of 5 stars
Verified Review

Mom's happy

Staff is consistently the same, which is good. They are very nice there. Communication with the family is good. Food is as good as can be expected at an institution.

Anonymous

Assisted Living

Family/friend

November 19, 2025

5.0 out of 5 stars
Verified Review

Mom in senior living

Merrill Gardens is very nice. My mom settled in nicely and is well taken care of. Everyone is very friendly and no complaints about the food. I visit usually twice a week. I do some cleaning when I'm there. That would be my only criticism. But, I do like things spotless, so it may be more me and not them. She's happy there.

Anonymous

Assisted Living

Family/friend

September 15, 2025

5.0 out of 5 stars
Verified Review

Review for Merrill Gardens at West Chester

The staff is professional and accommodating as well as making residents feel comfortable and at home. It has a clean and pleasant atmosphere along with a variety of activities.

Anonymous

Assisted Living

Family/friend

April 28, 2025

5.0 out of 5 stars
Verified Review

Merrill Gardens at West Chester review

There are lots of social activities if those wish to partake beautiful facility clean and staff is excellent. They take well care of the residence. Food is good.

Anonymous

Assisted Living

Family/friend

April 17, 2025

4.0 out of 5 stars
Verified Review

I'd recommend the property for those with dementia.

I like that it's small and only one building, so easier to navigate for elderly people. The food is very good and the apartments are nice. There are a lot of activities to participate in and most of the employees there seem happy.

Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
4.0
Meals & Dining
5.0

Charles

Assisted Living

Family/friend

April 3, 2025

5.0 out of 5 stars

Wonderful community

After researching several senior communities and visiting many of them, my brother chose Merrill Gardens at West Chester. [name removed] was wonderful - she led us through two separate and comprehensive tours of the community and patiently and completely answered all of our questions. She and the overall community were welcoming, vibrant and friendly and my brother felt very comfortable. While there are a number of good senior communities in the West Chester area, Merrill Gardens stood out. Fast forward a month and my brother is loving being part of the Merrill Gardens community - the staff is great, the amenities are top notch and he raves about the food! We heartily recommend Merrill Gardens for senior personal care and independent living.

Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Sue N

Assisted Living

Family/friend

January 10, 2025

5.0 out of 5 stars

Wonderful Place

It took a couple weeks for a transition with medications and plan of care. Once hubby settled in he likes the place very much staff is friendly the medical staff and text take good care of him food is good and lots of varied activities. Everyone is friendly. Beautiful atmosphere with nice amenities. I would highly recommend it.

Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Amanda R

Memory Care

December 17, 2024

5.0 out of 5 stars

Caring and kind

The staff truly care about residents and their safety and happiness. The care and planning that goes into community events is top notch. Merrill Gardens is a great edition to our community and resource for families.

Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Son of memory care resident

Memory Care

Family/friend

December 16, 2024

5.0 out of 5 stars

High level of care and support for my mother

The Merrill Garden staff have truly gone above and beyond in their care and support of my mom over the last 2 years. Their dedication to not just meeting her physical needs but also engaging her mentally and emotionally is wonderful. They take the time to listen, talk, and keep her engaged in meaningful activities which I believe has given her a higher quality of life.

Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Tracey L

Assisted Living

Family/friend

December 10, 2024

5.0 out of 5 stars

The ease of Merrill Gardens

When I needed to find senior living for my mother, it was crunch time. I was fortunate enough to quickly find Merrill Gardens in West Chester. They made the transition from private home to senior living easy. Having no prior experience with these facilities, I depended on their expertise to guide me in making the best decision for my mother. She has adjusted beautifully because of the staff and the residents. From the first tour to our move in day, they were there to help. Everyone was so kind and welcoming, you couldn’t help but feel at home. I would recommend Merrill Gardens wholeheartedly.

Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Anonymous

Assisted Living

Family/friend

November 8, 2024

4.0 out of 5 stars
Verified Review

Our experience with Merrill Gardens at West Chester

The staff had a lot of turnover, some were very good. Especially cooks seemed to turnover a-lot. My Mom complained about a lot of the meals being cold. Activity Directors charged often too.

Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Bianka D

Assisted Living

Toured community

September 12, 2024

5.0 out of 5 stars

The moment we walked into the foyer I knew this is where my brother will live and I will feel comfortable placing him in a secure and welcoming facility. The open spaces and natural light coming from big windows in the dining room and surrounding spaces. The diner is another happy space to join other residents for lunch. The hallways are wide and always clean. My brother has mentioned that the food is always fresh and very tasty. He has only been there for three months and so far he has no complaints. I’m happy I found Merrill Gardens.

Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Staff
4.0

Anonymous

Memory Care

Family/friend

June 3, 2024

4.0 out of 5 stars
Verified Review

Caregivers are excellent. Atmosphere is friendly. Management needs improvement.

The facility is convenient and in a good location. Merrill Gardens should pay more attention to cleanliness of the Garden Center (memory care) and the main dining room on the first floor. The caregivers are top notch. The management needs to be replaced. Unprofessional and rude.

Cleanliness
3.0
Friendliness
5.0
Value for Cost
3.0
Care Services
4.0
Activities
3.0
Staff
5.0
Meals & Dining
1.0

Anonymous

Independent Living

Family/friend

May 24, 2024

5.0 out of 5 stars
Verified Review

Happy Resort For Mom

Friendly staff. We call the place "the resort" Mom is very happy there but says the food is mediocre

Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
3.0

Anonymous

Independent Living

Family/friend

May 15, 2024

4.0 out of 5 stars
Verified Review

Overall Pleased

The staff at Merrill Gardens West Chester has been very helpful and accessible.

Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
4.0
Meals & Dining
3.0

Susan

Assisted Living

Family/friend

March 21, 2024

5.0 out of 5 stars
Verified Review

Review for Merrill Gardens at West Chester

The place is great! We are so grateful for Merrill Gardens at West Chester. It's absolutely the best place for my father. The staff and GM are unbelievable, attuned to my Father's Day, his comings and goings and are so kind. I was looking for a facility where he could age in place and we found it. I enthusiastically recommend it but most importantly the biggest critic, my dad, gives MG a big thumbs up. Before MG my father was at a huge senior community which no longer worked for him. I wish I would have known about MG earlier. If you're looking for a senior living place for a loved one, make sure you visit Merrill Gardens at West Chester.

Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Merrill Gardens at West Chester

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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