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550 Rock St, New Braunfels, TX 78130
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Carolyn Crill
-
Spouse or partner of resident/client
5.0
I highly recommend Mercy House to other families. I like the staff and the management there. They have gone above and beyond to take care of my husband.
About the facility Mercy House New Braunfels
Mercy House is located in New Braunfels, Texas. WE ARE DOING IN PERSON TOURS. It has one community located in Cross Street and the other strategically positioned in Rock Street all within the beautiful small town of New Braunfels.
The community, that provides memory care to the residents of Texas, has a beautiful neighborhood with shops, stores and easy access to transport convenient for residents.
The Mercy House teams are shortlisted and carefully selected among the best to have highly trained and experienced staff members always on location to meet the needs of residents. Our team is very understanding and compassionate with the knowledge to offer memory care to residents in the late stages of Alzheimer's and dementia. Moreover, the community will not only offer you a loving and friendly environment but also assurance of total medical care.
The best part about Mercy House is our lifestyle amenities that give residents the chance to grow while at the same time enjoy their freedom and time to do more life-changing activities. The community boasts of amenities as:
Outside patios and garden peaceful enough for senior residents to appreciate nature
Onsite beautician
Common areas indoors where residents get to relax with friends; new and old alike
Ample parking space...
The community, that provides memory care to the residents of Texas, has a beautiful neighborhood with shops, stores and easy access to transport convenient for residents.
The Mercy House teams are shortlisted and carefully selected among the best to have highly trained and experienced staff members always on location to meet the needs of residents. Our team is very understanding and compassionate with the knowledge to offer memory care to residents in the late stages of Alzheimer's and dementia. Moreover, the community will not only offer you a loving and friendly environment but also assurance of total medical care.
The best part about Mercy House is our lifestyle amenities that give residents the chance to grow while at the same time enjoy their freedom and time to do more life-changing activities. The community boasts of amenities as:
Outside patios and garden peaceful enough for senior residents to appreciate nature
Onsite beautician
Common areas indoors where residents get to relax with friends; new and old alike
Ample parking space...
Read more
Senior living options offered
Assisted Living
Memory Care
Pricing for Mercy House New Braunfels
Total monthly costs depend on room type, select services, and the level of care needed.
Base fees by room type
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Studio
Starting at $XXXX/mo
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Tours at Mercy House New Braunfels
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Compare
Mercy House New Braunfels
550 Rock St, New Braunfels, TX 78130
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2457 TX-337 Loop, New Braunfels, TX 78130
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220 Creekside Crossing, New Braunfels, TX 78130
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2022 Hwy 46 West, New Braunfels, TX 78132
7.5
Review score
29 reviews
7.5
Review score
29 reviews
5 star
48%
4 star
28%
3 star
17%
2 star
7%
1 star
0%
9.4
Review score
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9.4
Review score
45 reviews
5 star
51%
4 star
27%
3 star
18%
2 star
2%
1 star
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9.0
Review score
17 reviews
9.0
Review score
17 reviews
5 star
52%
4 star
24%
3 star
12%
2 star
6%
1 star
6%
7.5
Review score
12 reviews
7.5
Review score
12 reviews
5 star
59%
4 star
8%
3 star
25%
2 star
0%
1 star
8%
Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
--Studio
Starting at $X,XXX/mo1 bedroom
--1 bedroom
Starting at $X,XXX/mo1 bedroom
--1 bedroom
--Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
No
Care types offered
2
Assisted Living, Memory Care
Care types offered
1
Assisted Living
Care types offered
2
Assisted Living, Memory Care
Care types offered
1
Memory Care
Amenities at Mercy House New Braunfels
Healthcare Services
- Staffing & Ancillary Services
- Memory Care
- High Acuity Care
- Incontinence Care
- Diabetic Care
- Non-Ambulatory Care
- Medication Management
Meals & Dining
- Guest Meals
- Special Dining Programs
- Anytime Dining
- Vegan
- Gluten-free
- Room Service
- Kosher
- Organic
- Pureed Meals
- Meals Provided
- Vegetarian
- Low / No Sodium
- No Sugar
Room Amenities
- Handicap Accessible
- Wi-Fi/high-speed internet
- Air Conditioned
- Wheelchair Accessible Showers
- Respite or Short Term Stays Offered
- Ground Floor Units
- Cable or Satellite TV
Community Amenities
Transportation & parking
- Property Convenient to Public Transit
Pets
- Weight Limit (lbs)
- Cats Allowed
- Pet Care Available
- Dogs Allowed
Common areas
- Beauty Salon
- Outdoor Common Areas
- Indoor Common Areas
- Barber Shop
- Outside Patio
- TV Lounge
Recreational areas
- Raised Garden Beds
- Piano or Organ
Services
- Housekeeping
- Beautician
- Laundry Service / Drycleaning
Languages spoken
- English
- Spanish
Activities
- Protestant Services
- Activities On-site
- Stretching Classes
- Trivia Games
- Bible Study Group
- Other Religious Services
- Live Musical Performances
- Live Dance or Theater Performances
- Gardening Club
- Visiting Chaplain or Priest
- Holiday Parties
- Dances
- Christian Services
- Forever Fit
- Live Well Programs
- Birthday Parties
- Karaoke
- Yoga / Chair Yoga
- Intergenerational Programs
- Devotional Activities On-Site
- BBQs or Picnics
- Pet-focused Programs
- Catholic Services
Reviews
for Mercy House New Braunfels
Write a review
A Place for Mom has scored Mercy House New Braunfels with 7.5 out of 10 using our proprietary review score based on 6 reviews in the last 2 years. Over all time, Mercy House New Braunfels has 29 reviews with an average "overall experience" of 4.2 out of 5.
Overall Rating
4.2
Cleanliness
4.3
Friendliness
4.5
Care Services
4.3
Staff
4.3
Meals & Dining
4.1
Activities
3.9
Value for Cost
4.2
A Place for Mom has scored Mercy House New Braunfels with 7.5 out of 10 using our proprietary review score based on 6 reviews in the last 2 years. Over all time, Mercy House New Braunfels has 29 reviews with an average "overall experience" of 4.2 out of 5.
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Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 29 reviews
Anonymous - Family/friend
Assisted Living
November 13, 2024
Unsafe for residents who cannot advocate for themselves
The only activity I was aware of was an employee picnic.
The medicine was not given properly. The bathrooms were kept locked. The food was poor. There were no activities for residents. The administration was unable to help with our issues. We withdrew my mom after only a few days.
The staff would often be in the other physical building so unable to help. Also the other residents were not alert enough to be companions.
Anonymous - Family/friend
Memory Care
August 26, 2024
Do not recommend
I would not recommend Mercy House of New Braunfels to anyone that has a loved one that needs extra help and is in the last stage of life.
They are under staffed and if your loved one is unable to feed themselves or toilet themselves. This is not the place for them. Mom was unable to talk and tell us anything but her health rapidly declined once moved in. They have a nice staff and facilities it is just understaffed and poorly run.
Carolyn - Family/friend
Assisted Living
April 10, 2024
Review for Mercy House New Braunfels
The staff was outstanding, and I would highly recommend it to other people.
Kay M - Family/friend
Assisted Living
January 16, 2024
Family feel
Their staff is exceptionally kind and seem to love the residents like family.
Carolyn Crill - Family/friend
Memory Care
March 29, 2023
I highly recommend Mercy House to other families. I like the staff and the management there. They have gone above and beyond to take care of my husband.
Response from Mercy House New Braunfels
March 30, 2023
We are so happy to know that the Crills have enjoyed being at Mercy House New Braunfels as much as we have REALLY enjoyed having them as a part of our Mercy House family!!
anonymous - Toured community
Memory Care
December 9, 2022
Tour experience
Mercy House seemed nice based off of our tour experience. The gentleman was very polite. I think we didn't choose it because they weren't equipped to handle my dad's advanced dementia care.
anonymous - Family/friend
Memory Care
April 4, 2022
Would Recommend It - No Problems - Very Nice Place
I would recommend it to others. I like that it's a small community, and they're very friendly. In general the facility is old but clean and adequate. The exercise outside area is nice as well. They just changed ownership from Sodalis to Mercy House, but as far as I know so far things have not changed yet.
Dean S - Family/friend
Memory Care
February 25, 2022
Highly recommended
We chose Sodalis because it was recommended to us and we looked at it was exactly what we needed. The director has been here 9 years, she is top notch and very energetic. She is always accessible which has been great. If one of her staff calls in and they can't be there, she steps right in. The activities director is over the top and has a very bubbly personality and is great at what she does. We are very pleased with our experience and would definitely recommend them to others and already have.
CG - Family/friend
Memory Care
January 27, 2022
It's comfortable and feels like home here. All the other places we visited were like hospitals.
Overall, it's been really good. There are a few things I don't like, but that's just me. I know they're trying really hard, and it's difficult to care with people with dementia.
I think one good thing that would help is if their care staff had a little bit more education and training. As far as the food, they've had some ups and downs and some changes in staff. But recently they've hired someone new, and the food is way better. My loved one is actually eating better, which is nice to see. One other another for improvement is the activities. They really don't do well with activities, although they do try.
anonymous - Toured community
Memory Care
December 9, 2021
Tour of Sodalis
I was not impressed with Sodalis New Braunfels at all. The main turn off for me was the lack of bathrooms that the facility had.
anonymous - Family/friend
Memory Care
October 8, 2021
A Nice, Homey Place
The staff are very nice and caring. They're not always consistent in their policies though. I've not tired the food, but it certainly doesn't look appetizing. The facility always looks nice and clean, but in the individual residents' rooms, they don't always get into the corners to clean or under the beds. It's not perfect, but then nobody is. But I feel very good about the care they're providing. It's a whole lot better than what I could give my loved one at home.
Bobbie - Family/friend
Memory Care
February 26, 2021
The staff members at the community really do seem to care about the residents
We really enjoy how the community is smaller so it offers that more one on one time, and every time we call the staff always know where our loved one is and what she is doing. The place is also very clean.
Dura Sims - Industry reviewer
Memory Care
September 11, 2020
Love and care found here
The staff here is just amazing and they care for their residents like they were their own family! The wonderful memory care community is in the most picturesque location in New Braunfels... just a hop, skip and a jump from both San Antonio and Austin. I highly recommend this community!
Anonymous - Family/friend
Memory Care
September 10, 2020
This place is the best!
My loved one has been doing great every since we moved her in. The other place kept her locked in her room and not able to move around much. Here she is free to move around and go outside. She is happy and healthy. I haven't seen her look this great in years. The staff really cares and loves the residents. true heros!
Anonymous - Family/friend
Memory Care
September 10, 2020
Best facility ever
Ive had the best experience with Sodalis my grandmother lives there and i couldn't of picked a better community for her to live in. The staff is amazing they are always loving on grandma and making sure she is well taken care of. They are always planning music and singing to her. My grandmother is at the end stages of Alzheimers's and the engagement is geared around the different needs of the residents which is so awesome. The management team is amazing also they are always keep me updated with her care and they are always there to answer question. I would highly recommend Sodalis for your loved one.
Anonymous - Family/friend
Memory Care
February 28, 2019
Thank you for caring
Thank you to all the staff at Sodalis for caring for my father during this difficult time in his life! My father has been in this community for almost a year and with his dementia progressing we didnt know what to do. We went over to Sodalis and felt so comfortable and the staff were so kind! My dad actually enjoys going out and playing the games and doing the activities which we never thought he would! Again thank you to the Sodalis caregivers and staff for caring for our father!
Anonymous - Toured community
Memory Care
August 5, 2018
Great place! I think this will be the right fit for my mom. Thanks for your help!
Anonymous
Memory Care
December 17, 2017
I couldn't have found the best place to help me in my situation if I had not had [Removed]. Thanks
C Douglas - Family/friend
Memory Care
December 12, 2017
Loving Care
Our mother has lived at Sodalis Rock Street for 17 months. The staff are wonderful, very loving, caring, and patient. Every time we come in to the house, it is clean and smells good. There are activities and residents are encouraged to be out of their bedrooms and in the "living room area". The beautifully kept "back yard" affords residents the ability to sit outside in the shade or sunshine to see birds, plants, and flowers. Beautiful! She has had the best care she could possibly have here. She has dementia and can sometimes be challenging because of her medical situation. We thank the staff from the bottom of our hearts for their professional care and love for our mom. We know it is a hard decision where to place a loved one, and we are so thankful for everyone at Sodalis!
Anonymous - Toured community
Memory Care
August 23, 2017
Pretty Nice Tour
I had a nice tour of this community. It is a pretty nice facility with kind people. From what I saw everything was neat, and appeared to be well maintained. The staff was kind, and helpful. They answered all my questions, and the experience was a good one overall.
Neighborhoods around Mercy House New Braunfels
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Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:
Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.
Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.
Know the Texas regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about Texas regulations for Assisted Living.
Frequently Asked Questions about Mercy House New Braunfels
Mercy House New Braunfels offers Semi-Private and Studio. Learn more.
A Place for Mom has scored Mercy House New Braunfels 7.5 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (830) 624-7702 to reach a resident at Mercy House New Braunfels.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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