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725 Cool Springs Boulevard Suite 600, Franklin, TN 37067
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8 reviews
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Anonymous
-
Family/friend
4.0
Make sure they have you dates correct!
Working with FirstLight has been a pleasure so far. Right off the bat there was an incident where the lady didn't get my dates of service right. The day I needed them to start they weren't there. Other than that it's been a good experience. Another thing that I like about this agency is they are willing to start off intermittently. I didn't have to go by minimum requirements to get services started and I really appreciate that aspect of things as I am not ready for full time care.
About the facility FirstLight HomeCare
FirstLight HomeCare in Franklin, TN is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.
Senior living options offered
Home Care
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Services at FirstLight HomeCare
Home Care
Languages spoken
- Spanish
Compare
FirstLight HomeCare
725 Cool Springs Boulevard Suite 600, Franklin, TN 37067
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Senior Helpers - Franklin, TN
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Starting rate
--Starting rate
Starting at $XX/hrStarting rate
Starting at $XX/hrStarting rate
--Bathing/dressing
No
Bathing/dressing
Yes
Bathing/dressing
Yes
Bathing/dressing
Yes
Household chores
No
Household chores
Yes
Household chores
Yes
Household chores
Yes
Mobility monitoring or transfers
No
Mobility monitoring or transfers
Yes
Mobility monitoring or transfers
Yes
Mobility monitoring or transfers
Yes
Care types offered
1
Home Care
Care types offered
1
Home Care
Care types offered
1
Home Care
Care types offered
1
Home Care
Reviews
for FirstLight HomeCare
Overall Rating
4.4
Cleanliness
4.4
Friendliness
4.4
Care Services
4.5
Staff
Meals & Dining
Activities
4.4
Value for Cost
4.4
Filters
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-8 of 8 reviews
Anonymous
Home Care
December 28, 2016
Not a good owner!
The caregivers were a 5 and the owner and the administration and there staff is a 3. He was not empathetic to his caregivers needs and I feel like he was just out for the money. Thy were good as long as we used them for an hourly basis. When came to 24 hour care it did not work out.
Anonymous - Family/friend
Home Care
January 10, 2016
Great place
This is a great place for my Dad. This place i would recommend for friends and friends families.
Anonymous
Home Care
December 19, 2015
High turnover rate. . .lots of different caregivers
Some of the caregivers or staff are friendly enough and some are not at all. It just depends on who they decide to send out. They could have better communication with the family. They also have a high turnover rate.
Anonymous - Family/friend
Home Care
June 29, 2015
Make sure they have you dates correct!
Working with FirstLight has been a pleasure so far. Right off the bat there was an incident where the lady didn't get my dates of service right. The day I needed them to start they weren't there. Other than that it's been a good experience. Another thing that I like about this agency is they are willing to start off intermittently. I didn't have to go by minimum requirements to get services started and I really appreciate that aspect of things as I am not ready for full time care.
Anonymous
Home Care
June 16, 2015
Working out well!
Things are going very well with FirstLight HomeCare! I'm very pleased with the caregiver they sent. We are entirely satisfied with the service!
Anonymous - Family/friend
Home Care
December 18, 2014
They were great
They were great, very responsive, and they met the needs that we had. The lady we worked with (Patricia) really went above and beyond to meet my dads needs. I live out of town and it was very nice having her there to help out. I can't say anything negative about them. Dad was very pleased with the service.
Anonymous - Toured community
Home Care
December 7, 2014
Very Pleased
After my mother was diagnosed with Alzheimer's, she suffered a fall which resulted in a brain bleed. After a very lengthy recovery and therapy, she returned to her home. We were immediately overwhelmed with the amount of care she required. Because we were so overwhelmed, I visited a local nursing home to check out the alternatives. After visiting the nursing home, we determined we were not ready to make that step just yet, and the admissions director of the nursing home HIGHLY recommended First Light. Upon her recommendation, I called First Light Home Care. After an in-home visit, we scheduled sitters several times throughout a week to come and care for my mother so my father could run errands and conduct business, and get a good nights rest. We have been nothing but pleased with our experience. We have had three different sitters a nd they have all been extremely professional, well-trained, compassionate, patient, as well as very easy to work with. I can't say enough good things about the administration and staff. They are always available any time of the day or night- whenever needed. I would highly recommend First Light Home Care for any Senior Care needs.
Anonymous - Toured community
Home Care
December 6, 2014
Thoughtful Care
For the past seven months, First Light Home Care has been helping my father live at home, while he suffers from memory loss. The management team showed great compassion and resourcefulness in negotiating this difficult transition as my father was very resistive. Overall, I have been impressed with their flexibility, their philosophy of care, and the recommendations for how to address my father's situation. Their actions, and not just their words, demonstrate a desire to support the entire family and provide superlative service. For example, The Director of Community Relations took the time to cook a few special dishes for Dad in her own kitchen, and even toured me around memory care settings so a quicker choice would be made if Dad's needs change in the future. Having the same caregiver was very important to my family, since we mostly live out of town. Since First Light has a higher minimum number of hours per visit compared to others, I felt that staff are more likely to remain in their employ. We are happy with the relationship that our caregiver has built with my father, but recognize she is going through a learning curve. However, each person with memory loss is different. Overall the management staff are easy to reach and do respond when issues arise; nevertheless, communicating directly with the caregiver is somewhat limited which is my one key concern with the organization.
Viewing 1-8 out of 8 reviews
Frequently Asked Questions about FirstLight HomeCare
Call (615) 567-5857 to reach a resident at FirstLight HomeCare.
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Guardian Home Care and Hospice
741 Cool Springs Blvd., Ste 102, Franklin, TN 37067Starting at $X,XXX+ monthly
Senior Helpers - Franklin, TN
109 Holiday Court Suite D1, Franklin, TN 37067Starting at $X,XXX+ monthly
8.5
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