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13798 Cygnus Dr, Orlando, FL 32828
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Tracy A Ramirez
-
Sibling of resident/client
5.0
Amazing Assisted Living Facility
I can not say enough good things about this facility. My brother has been there for over 6 months and I am very happy with the care they provide to him. Encore went out of their way during Christmas to make the residents feel loved and to experience the holidays.
The quality of the food is excellent and tailored to the individual. My brother's room is always neat, tidy and clean smelling. He is handicapped, so the staff has done a great job being receptive to his needs. There are a ton of activities. My brother has a full calendar of events to do on a daily basis. Encore has outings and they have a lot of events at the facility so there is a lot of interaction with the public.
The location is excellent. It is a block - walking distance to the Publix or the CVS if I need any supplies. I also can walk to about 10 restaurants from Encore, so it is is easy to take my brother out for dinner without even having it get in the car. I highly recommend this facility.
About the facility Encore at Avalon Park
Encore at Avalon Park in Orlando, FL is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.
Senior living options offered
Assisted Living
Memory Care
Adult Day Services
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Amenities at Encore at Avalon Park
Healthcare Services
- Non-Ambulatory Care
- Diabetic Care
- Incontinence Care
- Staffing & Ancillary Services
Meals & Dining
- Meals Provided
Community Amenities
Common areas
- Indoor Common Areas
Activities
- Activities On-site
- Devotional Activities Offsite
Compare
Encore at Avalon Park
13798 Cygnus Dr, Orlando, FL 32828
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8.0
Review score
13 reviews
8.0
Review score
13 reviews
5 star
46%
4 star
8%
3 star
0%
2 star
0%
1 star
46%
9.7
Review score
15 reviews
9.7
Review score
15 reviews
5 star
86%
4 star
7%
3 star
7%
2 star
0%
1 star
0%
9.6
Review score
11 reviews
9.6
Review score
11 reviews
5 star
100%
4 star
0%
3 star
0%
2 star
0%
1 star
0%
9.2
Review score
11 reviews
9.2
Review score
11 reviews
5 star
82%
4 star
9%
3 star
0%
2 star
9%
1 star
0%
Studio
--Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
--1 bedroom
--1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
--2 bedrooms
--2 bedrooms
Starting at $X,XXX/moActive promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
3
Assisted Living, Memory Care, Adult Day Services
Care types offered
1
Memory Care
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Assisted Living, Independent Living
Reviews
for Encore at Avalon Park
Write a review
A Place for Mom has scored Encore at Avalon Park with 8 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, Encore at Avalon Park has 13 reviews with an average "overall experience" of 3 out of 5.
Overall Rating
3.0
Cleanliness
3.3
Friendliness
3.2
Care Services
2.9
Staff
5.0
Meals & Dining
5.0
Activities
3.5
Value for Cost
3.2
A Place for Mom has scored Encore at Avalon Park with 8 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, Encore at Avalon Park has 13 reviews with an average "overall experience" of 3 out of 5.
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Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-13 of 13 reviews
Tracy A Ramirez - Family/friend
Assisted Living
January 24, 2024
Amazing Assisted Living Facility
I can not say enough good things about this facility. My brother has been there for over 6 months and I am very happy with the care they provide to him. Encore went out of their way during Christmas to make the residents feel loved and to experience the holidays.
The quality of the food is excellent and tailored to the individual. My brother's room is always neat, tidy and clean smelling. He is handicapped, so the staff has done a great job being receptive to his needs. There are a ton of activities. My brother has a full calendar of events to do on a daily basis. Encore has outings and they have a lot of events at the facility so there is a lot of interaction with the public.
The location is excellent. It is a block - walking distance to the Publix or the CVS if I need any supplies. I also can walk to about 10 restaurants from Encore, so it is is easy to take my brother out for dinner without even having it get in the car. I highly recommend this facility.
Anonymous - Family/friend
Memory Care
July 27, 2019
Horrible
Anonymous - Family/friend
Memory Care
September 18, 2018
I trusted them with my loved one; that was a mistake. They started off great, but with all the turnover and care going down, I feel like I failed my loved one with all I know now.
Anonymous - Family/friend
Memory Care
September 18, 2018
Nope
I trusted them..they started off great when they opened, but it has not stayed great. I feel like I failed my loved one.. Mistake
Sheri C. - Family/friend
Memory Care
June 12, 2018
Horrible!!!!
I want to start off saying that this review is based on my first hand experience. I witnessed/experienced these things personally. I have heard many other shocking and bad stories about encore but will not include them because It is hearsay and I have no way of verifying.
Both of my parents had Alzheimer’s but were in early to mid stages. My siblings I thought it would be best to move them closer to me since their impairments were beginning to effect their daily life and safety. They had some health issues, as most 80-something’s do, but remained active. We looked at several assisted living places before deciding on encore. We loved the concept of Avalon park with the range of young and old all together living within the whole of the community. Encore was brand new (opening in January of the year we moved my parents in) and had a great concept of building layout. We were made promises of my parents care. When we moved them in, every promise they made was broken. Even when I asked for services, such as transitioning, mental health, etc., these requests were denied or ignored. Even though I had been asking for services and had previously informed them of developing health issues, they blamed me saying I didn’t follow through or didn’t let them know (blaming me was confirmed by other doctor’s offices when doctors office said they have been waiting for the forms they repeatedly asked encore for and encore said it was my fault paperwork wasn’t done even though dr office had forms I initially filled out).
When my mother would be in the hospital (4 times in 3 months!), my dad would go looking for her, usually at the reception desk. He did leave a few times but he stated that it was to look for mom or myself because he couldn’t remember where we were. There was a purpose to him leaving so it wasn’t just him wondering off. I got a call out of the blue that my parents needed to go to memory care ASAP. I was only given 1 days notice to get them moved. Even though they moved 2 floors down, encore offered zero help with the move and I had to hire a moving company. Before we moved them to encore, I was told my parents could keep their cats if they ever had to go to memory care. They caught me at the door as I was leaving from moving them to memory care saying they couldn’t keep them. One of the times mom was in the hospital, the hospital recommended putting her on hospice. Encore knew about it but never told me! Found this out when I called hospital social worker. My mother lost weight while at encore. Though she had always been tiny, she went from 82 lbs to 66 lbs in 3 months. They were suppose to help her by making sure she ate and give her high calorie shakes. They did not do it! I was also told that when they went to memory care, there would be more activities for them to participate in. They did not encourage my parents to join any activities and let them sit in their rooms all day. Mom would get large bruises all over her. One even looked like fingers. Encore told me people with poor nutrition get bruises like that. SMH! My parents hated being there but I chalked it up to them wanting to go back to the home they had for over 50 years. I should have listened to their complaints! The atmosphere with staff was stressed and moral was low. This showed in their job performance and in the care of residents. Many of the management staff and even the doctor were gone less than a year after encore opened.
A place down the street from my house finally opened and I signed a contract with other place the day it opened. Couldn’t get my parents out of encore fast enough! When I did their room’s final walk through and was leaving, a staff member told me “I’m sorry they are leaving but they are finally going to get the care they need.” The new place did more for my parents in 2 hours than encore did in 3 months! Unfortunately my mother passed away 6 days after moving to new place. No matter what the new place tried, they couldn’t undo the damage.
I hope encore has cleaned up their act and other families do not have to go through what my family did. Wish I could give encore negative stars!
Eduardo P. - Family/friend
Memory Care
June 5, 2018
Trusted Community!
Living in Puerto Rico, it was important to me and my siblings to find a place that would provide the best care for my mother. Having her live at Encore has provided me with peace of mind while living overseas that mom is well-taken care.
Javier P. - Family/friend
Memory Care
May 31, 2018
Great Activities!
My mother has been a resident at Encore for the past 2 years and it has truly been a blessing for our family to know that she is well cared for. We especially love the activities that are created that are catered to my mother's likes and hobbies. She loves the Friday Happy Hour entertainment and socializing.
Mary Hunt
Memory Care
May 29, 2018
Encore is an excellent facility with incredible staff. Their attention to detail and care of the residents is top notch. They keep residents care at the top of mind. They have an amazing set of social activities for residents. I highly recommend Encore.
Anonymous - Family/friend
Memory Care
November 29, 2017
The turnover
As a family member I’ve had it with the way Encore disregards their Directors in Nursing and Memory Care and their Administrators. They have gotten rid of the ones that work the hardest since day one . The turnover rate is ridiculous . Perhaps whoever is pushing these people out ( many who since the original Director of Memory ) have been true salt of the earth caring people , should take a look at who they have hurt along the way . The staff can get another job - we cannot replace irreplaceable people
Marietta
Memory Care
September 24, 2017
Worst assisted living for memory care
My husband in Enore assisted living< for memory care>
what a joke. their ativities included puzzles, folding baby socks and watching tv in the afternoon.
The attendance were college kids who on their spare time
took care of the patiens one RN who told us if we were not
happy with the care we were free to take him home, which we did the next day. The RN was only there few hours a day
most of the time. The medications were distributed by CNA
or somebody less than RN. The kitchen staff was very helpful will accommodated the patient with whatever he wanted. Some nights dinner consisted of one small sausage
a small portion of vegetables (that's gourmet menu).
No I don't recommend Encore even to worst enemy
Julie H - Family/friend
Memory Care
April 4, 2017
Highly Recommend
We did online research and visited 9 facilities before deciding on Encore. We liked assisted living programs at several facilities but knew mom would need memory care in the future and we liked Encore's memory care best. We had concerns the "neighborhood concept" would be too quiet and not have enough stimulation for mom however, there are enough daily activities and options available and the serene neighborhood setting has been very good for her- not hospital or institutional like. The nursing staff is great, they've been profession, kind, patient and provide individual attention as needed. Stephanie Lerret (community relations), [Removed](director of nursing) and [Removed] (director memory care) have been terrific to work with from the beginning and continue to be. Psychologist [Removed], PhD. provides 1-on-1 weekly sessions with residents as needed/requested. She has been a huge help, assisting mom to process the adjustment from living in her private home to feeling safe and comfortable in a facility, and has also provided guidance to me, as well. Adult daycare and respite options help add variety of people for permanent residents to mingle with and they might be a good no-commitment way to try Encore out. They are located in a real neighborhood and the facility is consistently clean and well-maintained. My mother likes the food, it's healthy, good quality and taste. I don't need 24/7 open door visiting option but is a good sign to me. I've received timely replies to all my communications. The staff keep me updated on mom's needs, requests, and progress. We are very happy and at peace with our choice.
Anonymous - Family/friend
Memory Care
December 2, 2016
My husbands care
I really like this community for the care for my husband. The staff are wonderful and very caring. He is happy with the great menu and the variety. They activities are very good and he likes participating. This community needs a little help on keeping the floors swept,but I would recommend this for excellent care and value.
Anonymous - Toured community
Memory Care
March 11, 2015
They were a nice facility, it was very new and nice.
They were a nice facility, it was very new and nice. But it was too cold feeling for us. It had a lot of marble, and the decor just didn't feel warm for us. We were looking for more of a country laid back feel, and this was a little more upscale.
Viewing 1-13 out of 13 reviews
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Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:
Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.
Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.
Know the Florida regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about Florida regulations for Assisted Living.
Frequently Asked Questions about Encore at Avalon Park
Encore at Avalon Park offers Studio, 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.
A Place for Mom has scored Encore at Avalon Park 8 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (407) 917-6972 to reach a resident at Encore at Avalon Park.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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