Janice V
Memory CareFamily/friend
September 30, 2024
Charter Senior Living - highly recommend
Staff is very positive when interacting with the occupants and their families. I highly recommend this facility to anybody looking for memory care.
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8021 151st Street, Orland Park, IL 60462

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Janice V
Child of resident/client
Charter Senior Living - highly recommend
Staff is very positive when interacting with the occupants and their families. I highly recommend this facility to anybody looking for memory care.
Read all reviewsCharter Senior Living of Orland Park
Unlike institutional care settings, Charter Senior Living of Orland Park is purposely designed to accommodate seniors with dementia and mirror the comforts of home. Residents can relax by the cozy fireplace in the common areas or enjoy the fresh air beneath the gazebo.
This community solely focuses on providing holistic memory care and specialized programming inside a secure environment. The 24-hour licensed nurses and certified staff are specially trained to support those with memory loss. Daily services and activities are tailored to each resident’s unique abilities and needs through the Flourish℠ memory care program, which nurtures residents’ self-esteem while reducing boredom, loneliness, and aggressive behaviors. The program includes the following:
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A Place for Mom has scored Charter Senior Living of Orland Park with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Charter Senior Living of Orland Park has 36 reviews with an average "overall experience" of 3.9 out of 5.
Janice V
Memory CareFamily/friend
September 30, 2024
Charter Senior Living - highly recommend
Staff is very positive when interacting with the occupants and their families. I highly recommend this facility to anybody looking for memory care.
Anonymous
Memory CareFamily/friend
April 16, 2024
Our Experience
My loved one is a resident at Charter Senior Living of Orland Park and overall the experience has been good. I feel that the caregivers that I see there when I visit are remarkable. They are so good with the residents, they truly care. I wish they had additional caregivers, though. It seems there are not enough when they have to ready everyone for bed. We have had some laundry and housekeeping issues. My loved one often tells me that the food is not good, which I find ridiculous for the amount of money that they receive. They have also changed ownership back to Autumn Leaves. Not the same availability for questions or just to find out things that are going on. Charter tried to make things easier for working family members to be present for things they celebrated, now they pretty much do it during their office team's working hours which is not convenient for family members. I believe they should be more approachable and accessible than they are. I have mixed feelings on the recommendation of this facility to others, I want to see how these new owners are going to be in a couple more months. They are really not accessible and I don't like that.
Nancy B
Memory CareFamily/friend
January 26, 2024
Wonderful place for our father!
Our family knows how hard it is when it comes time to choose a new home for your loved one as they progress with Alzheimer’s. I’m writing this review to express that my family will forever be grateful for the exceptional care that our father received at Autumn Leaves of Orland Park. They made my father feel like this community was his home and we were treated like family. The wonderful caregivers, the nurses, management, cooks and even the custodial members of this community were so kind, caring and loving to my father and our family. I interviewed so many places before I found Autumn Leaves and here we had found a place where the staff genuinely cares about its residences and treats them with kindness, patience and compassion. They have such a dedicated team; all hands on deck from every single worker! I never saw a staff member on their cell phone while working; they all make sure the residents eat their meals, hydrate and attend to their needs throughout the day. Look no further!
Janice
Memory CareFamily/friend
November 15, 2023
A great home away from home
When it comes to the value for cost it is expensive but overall good. I do with the cost was lower but I do understand. What we like the most about the community is the staff. They are very friendly and we would definitely recommend this community to other families.
Paul G
Memory CareFamily/friend
July 16, 2023
Fabulous Place for Mom
I can not say enough about Charter Senior Living. From our first interaction with [name removed] [name removed] and [name removed], to when we met the staff when moving my mom, our experience has been fabulous. Everyone working there is so welcoming and wants to help the individuals living there, they are true to the word of giving. If your loved one is going through the stage in the life of memory loss, look to Charter Senior Living for their place to live. We are truly blessed to have found a place for my mom to enjoy the rest of her life.
Anonymous
Memory CareFamily/friend
June 2, 2023
Small community of residents ,loved one doesn't get neglected . Does take the more severe dementia patients that are immobile , while other facilities don't, My husband is in moderate stage so sometimes get upset with all the wheelchairs. The caregivers are attentive. The nurses they have now are exceptional which is as important as caregivers.
anonymous
Memory CareToured community
April 3, 2023
-Showers in hallway -Nice outdoor courtyard, Common areas -Have a nice lounge room for morning coffee -Nice art room -Main activity area crowded. -Residents nearly all in wheelchairs -Cable extra $20 -Fall detection in bathrooms
Michelle
Memory CareFamily/friend
March 15, 2023
Invested Staff
Facility is clean, caregivers are truly invested in the daily needs of the residents. The staff provides daily activities to keep everyone engaged but at the same time if they want to opt out they can. Nursing staff is very approachable and open to discussions and input of what you notice about your loved ones. The place is great overall very responsive and respectful group of people working here.
anonymous
Memory CareFamily/friend
October 13, 2022
With a total turn-around of staff, I hope all of our families issues would be resolved
We had a very bad experience, they were very disorganized. They took away the buzzer to get in so staff had to come let you in and let you out, they were short staffed. This upset a lot of the families and the residents. I think it would be helpful if they added a door bell. They could not get her medications straightened out and could not handle her. I continually got phone calls to calm her down and talk to her. Then they got on a kick of sending her to the hospital. There has been a huge turnover of staff, it is all new staff since we moved out so hopefully things are improving for the residents who are still there.
MA
Memory CareFamily/friend
July 19, 2022
Wonderful Place
The original staff and original help are phenomenal but unable to keep that staff around. So they are cycling through staff too quickly. Having same staff stick around, routine is key. The meals and dining program is absolutely excellent, very good with no issues. Everything is offered with very large portions. They have a hydration station always available. They have a fantastic activities program and have recently hired an additional assistant. They participate in all National Food Days and National Days. They are currently on a Cruise for Hawaii and Italy upcoming this week. Very wonderful program. One of the nurses was asked to do something and she stated "We are not a skilled Nursing center". That was the only downside had at the current time.
Anonymous
Memory CareFamily/friend
March 21, 2022
Horrible Community
They don't have adequate staffing, and they have agency staffing they are using. My loved one was left in bed until 10 am daily. The community wasn't able to provide a pureed diet, they classified it as pudding and applesauce. Most of the meals my loved one had was ham and cheese sandwiches. They tried to feed my loved one a full meal. They staff didn't watch my loved one close enough and my loved one fell in their care. There was never any staff around. The administration wasn't supportive of the concerns or questions about my loved one. They kept repeating that they would get things sorted out and they never did, even in the short amount of time my loved one was there. They told me that I was expecting to much. I ended up moving my loved one out of the community quickly due to the horrible experience and canceled the check. I ended up being at the community more than I wanted to be to watch my loved one. I was having to call in sick to work because of the concerns I had. I wouldn't recommend the community at all.
anonymous
Memory CareFamily/friend
February 15, 2022
A nice community
This community is not very crowded at all which we really like, it is clean and everybody seems very well cared for. Every time we visit the residents are clean, well dressed and participating in the activities. Overall it was a very nice first impression.
Anonymous
Memory CareToured community
February 12, 2020
Not bad! Good second choice option.
Anonymous
Memory CareToured community
March 9, 2018
Very nice facility. [name removed] (executive director) was very pleasant and passionate about her work and Autumn leaves. She also spoke very highly of her staff of providers & caregivers and how passionate they were as well. I witnessed this for myself as we toured the memory care facility. The facility itself was very clean and modern (single story building). Plenty of scheduled activities for the residents, with many different options. The only drawback was that the rooms did not have a private shower. They did have a toilet and sink (1/2 bath type). This is an important item for my mother so we probably will look to another facility. Overall a very nice facility!
Anonymous
Memory CareToured community
September 18, 2017
This community was nice when we visited. The staff we met were friendly. This community had a larger memory care unit than what we were looking for.
Anonymous
Memory CareFamily/friend
May 18, 2017
Nice calm setting
I like the staff very much. The food looks nice and the one time I ate there I thought it was good. They have activities all the time. They keep the community clean and well taken care of. This memory care community has codes that visitors need to use to enter and leave the building. I would recommend this community.
Anonymous
Memory CareToured community
March 6, 2017
I have no complaints of my tour of this community. The staff where on time to our appointment and where very friendly to my father and I. They gave us a very detailed tour of there facility and made sure to answer and questions that we had for them in detail. All of the residents looked happy and content in there living environment which was pleasant to see. It was just not the right fit for my dad and we ended up choosing a different place for him.
Anonymous
Memory CareToured community
January 5, 2017
Did not get very good information when we toured this facility, the rooms were limited and the cost for us was higher than others we had looked at.
Anonymous
Memory CareNovember 7, 2016
Other options for loved ones.
I was not happy with the care here. They did not have a alarm for my mom for her to get some help. They did not have a bed alarm for here when she needed help.They did not do alot to stimulate people. Since my mother came out of the community the staff has been calling to see how she is doing. My mom had fallen and I was not called right away. They did not have good communication skills with each of the staff members. My mom needed skill living. I would not recommend this community to others for care for a loved one.
Anonymous
Memory CareFamily/friend
October 31, 2016
I would recommend this community!!
Dad is still adjusting to living at this community. We are happy with the staff. They are interactive and encourage him to participate. He likes the food and they offer a good variety. They offer daily activities. They keep the community clean.
Charter Senior Living of Orland Park
Safety is a primary concern when seniors and their families look for Memory Care. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:
Know Illinois’s regulations for memory care. Each state has its own laws and inspection processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the communities you’re considering. Learn more about Illinois’s regulations for memory care and download the Guide to Senior Living Licensure and Inspection Reports.
Tour the location. Touring allows you to speak to current residents and staff, and it helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.
Confirm the availability of required services. Before committing, make sure that the community offers all the services your loved one needs, and that those services can be provided within your budget.
The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.