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Brookdale Novi

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45182 West Park Drive, Novi, MI 48377

8.5
Review score
72 reviews
Add review
8.5
Review score
72 reviews
5 star
38%
4 star
35%
3 star
15%
2 star
8%
1 star
4%
See all reviews
8.7
Review score
29026 reviews
643 facilities
For pricing & availability:
(866) 374-4058
Brookdale Novi
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Brookdale Novi
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Dick J
-
Resident/client
5.0
I would recommend Brookdale Novi!
Me and my wife are current residents at this community. The staff and resident are very pleasant here and I’m very satisfied! I would recommend moving to Brookdale Novi for a resident looking for senior living.

About the facility
Brookdale Novi

Located in a family-friendly suburb of Detroit, Michigan, residents can look forward to a wide range of amenities both on- and off-site, here at Brookdale Novi. The community is close to many breathtaking natural sights, including Walled Lake, Lakeshore Park, and the Pavilion Shore Park. A variety of shopping, dining, and entertainment opportunities are also close by.

Since the helpful team members at Brookdale Novi manage your daily chores, you will have plenty of time to live your best life. Say goodbye to cooking, cleaning, laundry, home maintenance, and other tedious tasks. Rest assured, the staff is available 24 hours a day, seven days a week to be alerted to any emergencies, and a security alert system is also in use to provide further safety. Additionally, residents can receive assistance with transportation, and are welcome to connect with the concierge service for help with other personal requests or tasks. Postal services and a well-stocked library are also available to use as needed.

As your responsibilities quickly melt away, you can check out some of the popular perks on-site, including the arts and crafts studio, the beauty/barber shop, and the community rental space, which can be reserved for fun gatherings with loved ones....

Read more

Senior living options offered

Independent Living

Pricing
for Brookdale Novi

Total monthly costs depend on room type, select services, and the level of care needed.

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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours
at Brookdale Novi

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Brookdale Novi
Brookdale Novi

45182 West Park Drive, Novi, MI 48377

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Waltonwood Twelve Oaks
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8.5
Review score
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8.5
Review score
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5 star
38%
4 star
35%
3 star
15%
2 star
8%
1 star
4%
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10
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9.3
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3 star
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9.3
Review score
35 reviews
5 star
37%
4 star
37%
3 star
3%
2 star
9%
1 star
14%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

No

Pet friendly

Yes

Pet friendly

Yes

Care types offered

1

Independent Living

Care types offered

2

Assisted Living, Memory Care

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

3

Assisted Living, Memory Care, Independent Living

Amenities
at Brookdale Novi

Healthcare Services

  • Medication Management
  • High Acuity Care
  • Staffing & Ancillary Services
  • Incontinence Care
  • Diabetic Care
  • Memory Care
  • Non-Ambulatory Care

Meals & Dining

  • Room Service
  • Professional Chef
  • Vegetarian
  • No Sugar
  • Meals Provided
  • Guest Meals
  • Low / No Sodium
  • Restaurant Style Dining
  • International Cuisine

Room Amenities

  • Wi-Fi/high-speed internet
  • Garden View
  • Private patio, deck, or balcony
  • Full kitchen
  • Kitchenette
  • Air Conditioned
  • Wheelchair Accessible Showers
  • Handicap Accessible
  • Cable or Satellite TV
  • Respite or Short Term Stays Offered
  • Ground Floor Units

Community Amenities

On-site dining options

  • Bar or Pub
  • Café or Bistro
  • Private Dining Room

Transportation & parking

  • Resident Parking Available
  • Transportation at Cost
  • Uncovered Parking
  • Complimentary Transportation

Pets

  • Dogs Allowed
  • Pet Care Available
  • Cats Allowed
  • Weight Limit (lbs)

Common areas

  • Central Fireplace
  • Meeting Room
  • Library
  • Outdoor Common Areas
  • TV Lounge
  • Beauty Salon
  • Private Bath
  • Indoor Common Areas
  • Barber Shop
  • Outside Patio

Recreational areas

  • Piano or Organ
  • Arts and Crafts Center
  • Raised Garden Beds
  • Fitness Center
  • Movie or Theater Room
  • Game Room
  • Billiards Lounge

Services

  • Beautician
  • Grocery Shopping and Errands
  • Housekeeping
  • Laundry Service / Drycleaning

Languages spoken

  • English

Activities

  • Karaoke
  • Bible Study Group
  • Happy Hour
  • Men's Club
  • Cooking Classes
  • Art Classes
  • Gardening Club
  • Protestant Services
  • Brain fitness / Dakim
  • Wii Bowling
  • Trivia Games
  • Reminiscence Programs
  • Wine Tasting
  • Devotional Activities On-Site
  • Pet-focused Programs
  • Christian Services
  • Forever Fit
  • Book Club
  • Holiday Parties
  • Dances
  • Yoga / Chair Yoga
  • Tai Chi
  • Birthday Parties
  • Live Well Programs
  • Other Religious Services
  • Day Trips and Outings
  • Visiting Chaplain or Priest
  • Cards / Pinochle Club
  • Live Dance or Theater Performances
  • Live Musical Performances
  • Choir / Singing Club
  • Stretching Classes
  • Activities On-site
  • Community Service Programs
  • Educational Speakers / Life Long Learning
  • Quilting or Sewing Club
  • Jewish Services
  • BBQs or Picnics
  • Walking Club
  • Devotional Activities Offsite
  • Catholic Services
  • Activities Off-site
  • Current Events Club
  • Intergenerational Programs
  • Adventist Services
  • Bridge Club

Reviews

for Brookdale Novi

8.5Review score72 reviews
8.5
Review score
72 reviews
5 star
38%
4 star
35%
3 star
15%
2 star
8%
1 star
4%
Brookdale
8.7
Review score29003 reviews643 communities
Write a review
A Place for Mom has scored Brookdale Novi with 8.5 out of 10 using our proprietary review score based on 17 reviews in the last 2 years. Over all time, Brookdale Novi has 72 reviews with an average "overall experience" of 3.9 out of 5.
Overall Rating
3.9
Cleanliness
4.0
Friendliness
4.2
Care Services
3.9
Staff
4.3
Meals & Dining
3.8
Activities
4.1
Value for Cost
4.0
A Place for Mom has scored Brookdale Novi with 8.5 out of 10 using our proprietary review score based on 17 reviews in the last 2 years. Over all time, Brookdale Novi has 72 reviews with an average "overall experience" of 3.9 out of 5.
Parent company
Brookdale
8.7
Review score29003 reviews643 communities
Logo for Brookdale
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 72 reviews
Anonymous - Resident/client
Independent Living
November 7, 2024
2.0
Verified Review
Not a good value all the way around
It was a bad experience overall. Doesn't smell good and it's not clean. Some staff are not friendly, some not so bad. The food was bad - it had too much gravy and sauces and some residents get good helpings and others don't. The activities are very good. Not a good value too expensive. Don't have space enough to tell the problems I've had.
Dick J - Resident/client
Independent Living
October 25, 2024
5.0
I would recommend Brookdale Novi!
Me and my wife are current residents at this community. The staff and resident are very pleasant here and I’m very satisfied! I would recommend moving to Brookdale Novi for a resident looking for senior living.
Cleanliness
4
Friendliness
5
Staff
5
Meals & Dining
4
Activities
4
Value for Cost
4
Anonymous - Family/friend
Independent Living
September 11, 2024
3.0
Verified Review
Pros and cons
I would recommend that Brookdale of Novi look for another company to contract with for assisted living services and fire Balanced Home Care. They were rude and did not want to provide assisted living service. Many times they would charge for services that were not rendered. [name removed] does an excellent job as the director of the facility. She works with you and she's an advocate for the residences that live there. I would strongly suggest if someone is considering Brookdale and they need assisted-living services, they should contract with another service independently. [name removed] is the supervisor for the staff at Balanced Home Care. I witnessed first hand her interactions with my mom and she was very rude. She would call my mom a liar, and she would be very rude to her. If Your leadership acted this way, it's expected that the rest of the staff would too and that's what most of them did. I have provided feedback to Balanced Home Care to upper management about Tracy and the staff but nothing changed.
Cleanliness
4
Friendliness
4
Care Services
1
Staff
4
Meals & Dining
4
Activities
5
Value for Cost
5
Response from Brookdale Novi
September 17, 2024
We appreciate you taking the time to share your feedback and are sorry to hear you feel this way. Our staff is committed to providing the highest-quality service and care for each resident and we will share your concerns with our management team for review.
Josh M - Family/friend
Independent Living
August 18, 2024
1.0
Bed Bug Infested
Place is infested with bed bugs and their response to fix it is only spraying one room. Rooms are filthy and staff don’t care. Unreported covid and others health scares. I wouldn’t recommend this place at all.
Cleanliness
1
Friendliness
1
Care Services
1
Staff
5
Meals & Dining
1
Activities
1
Value for Cost
1
Response from Brookdale Novi
August 22, 2024
We take your comments seriously and are committed to providing quality care and services to our residents. We would welcome an opportunity to discuss any concerns you may have and hope you will contact our management team to further discuss.
Anonymous - Family/friend
Independent Living
July 29, 2024
3.0
Verified Review
a nice community with room for improvements
Balanced cannot keep any staff except the manager. One care aid put my dad in the shower with no light on and left him and never came back. They are horrid and the reason we are starting to look at other option. My dad got bed bugs from the man who he eats meals with, the man's unit was infested and housekeeping that does it weekly never knew. They corrected the bed bug issue and move the man to another dining table. The place is not the cleanest, dead bugs on window sils and cob webs. They really need more staff and better home care.
Cleanliness
2
Friendliness
5
Care Services
2
Staff
5
Meals & Dining
5
Activities
4
Value for Cost
3
Response from Brookdale Novi
August 2, 2024
We take your comments seriously and are committed to providing quality care and services to our residents. We would welcome an opportunity to discuss any concerns you may have and hope you will contact our management team to further discuss.
Catherine G - Family/friend
Independent Living
June 7, 2024
5.0
Verified Review
Good experience
Staff goes above and beyond to make themselves available for questions. Apartments are fairly spacious. Amenities offered are great.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
4
Anonymous - Resident/client
Independent Living
April 26, 2024
4.0
Verified Review
Brookdale Novi Experience
They're trying to improve on the meals, But it sure takes a long time. Vegetables are mush. Menu is not diabetic friendly. I would overall recommend Brookdale Novi to others.
Cleanliness
4
Friendliness
4
Care Services
4
Staff
4
Meals & Dining
2
Activities
4
Value for Cost
4
Susan S - Family/friend
Independent Living
April 17, 2024
5.0
Verified Review
Active and Empathetic atmosphere
The staff are most attentive and know everyone's name. The activities run daily, always with the residents' interest in mind. There are volunteers who play Rummicube with residents and who give hand massages periodically. There is staff on hand who can distribute medications and offer companionship. Also housekeeping services once a week included. Three meals per day included. Friendly and caring residents.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Anonymous - Family/friend
Independent Living
March 18, 2024
5.0
Verified Review
very much recommended!
Great service at a great price. Very pleasant experience.
Cleanliness
5
Friendliness
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Anonymous - Family/friend
Independent Living
December 1, 2023
3.0
Verified Review
Review for Brookdale Novi
We picked it more by cost than anything else. We haven't been that impressed with the food or the service. I would recommend the cost. I know they're working on improvements but they need to work harder. I believe there are a high number of COVID cases at the facility right now.
Cleanliness
3
Friendliness
3
Care Services
3
Staff
3
Meals & Dining
3
Activities
3
Value for Cost
3
Response from Brookdale Novi
December 5, 2023
Thank you for choosing Brookdale and taking the time to share your feedback. We would welcome an opportunity to discuss any concerns you may have and encourage you to contact our management team.
Vivian - Family/friend
Independent Living
November 27, 2023
4.0
Verified Review
Nice Community
What our family likes the most about the Brookdale Novi community is the staff members they have working there. We would recommend this community to other families based on the experience we have had so far.
Cleanliness
3
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
4
Activities
4
Value for Cost
5
Kathy - Family/friend
Independent Living
November 2, 2023
4.0
Verified Review
Very Caring Communit
The management staff at Brookdale, Novi were wonderful to work with. They made many accommodations for my Mom on very short notice. They truly do care about their residents and communicate well with family members. We would absolutely recommend this community to other families based on the experience so far
Cleanliness
4
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Activities
5
Value for Cost
5
Anonymous - Family/friend
Independent Living
June 21, 2023
5.0
Verified Review
Great People, Great Fun!
This is really a senior apartment with assistance if your loved one needs it. It's NOT assisted living, which we understand, but others may not. The staff communication is pretty good. My mother in law sometimes expects too much from staff. She asked them if someone could bring her a new light bulb. She has never lived in an apartment, so she has to lower her expectations. I live nearby, so I can help her with those requests. Staff is good for most part. I would suggest that there are some things that would help ALL residents if Staff would be willing to do, i.e. TV issues, simple cell phone issues, air conditioning and heat regulating. These are simple things, but if you have poor eyesight or mild memory issues, they are very frustrating. I never see other residents' family members visiting, so I don't see how they get these items addressed.
Cleanliness
4
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Activities
5
Value for Cost
5
Shari - Family/friend
Independent Living
May 30, 2023
1.0
Pass on this one
Admittedly our first choice as this experience of placing a parent in assisted living was new to our family, the juxtaposition of Brookdale (Novi/Commerce) and where we have our Mom now, is significant. Brookdale offered inexperienced staff, a multitude of administrative mishap and dishonesty in billing.
Cleanliness
2
Friendliness
1
Care Services
1
Staff
1
Meals & Dining
1
Activities
2
Value for Cost
1
Response from Brookdale Novi
June 1, 2023
We appreciate you taking the time to share your feedback and are sorry to hear you feel this way. We are aware local management previously discussed concerns with the family, and we have also shared your comments with our corporate management team.
Anonymous - Family/friend
Independent Living
May 15, 2023
5.0
Verified Review
Review for Brookdale Novi
We picked this community, because of the value, atmosphere and location. I would recommend. Only negative comment would be first floor laundry facilities. It fits the needs of my loved ones. Adjustment hasn't been terrible, but they were willing participants.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Anonymous - Toured community
Independent Living
April 21, 2023
2.0
Verified Review
tour review
Our family had an in person tour with Brookdale Novi and we really did not like the place. It was an older facility and the residents were mentally and physically challenged. The marketing/sales person gave us a really hard sale.
Response from Brookdale Novi
April 26, 2023
We are sorry to hear your tour of Brookdale Novi did not meet your expectations. We want to thank you for taking the time to visit and provide feedback. Our staff is committed to providing the highest-quality service and care and we will share your feedback with our management team.
anonymous - Family/friend
Independent Living
February 21, 2023
5.0
Verified Review
Would recommend. Awesome experience.
FAMILY AND OTHERS HAVE VISITED AND EXPERIENCED BROOKDALE AS WELL. WE'RE ALL IN AGREEMENT - IT HAS BEEN AWESOME.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
anonymous - Resident/client
Independent Living
August 9, 2022
5.0
Verified Review
Brookdale Novi review
The staffing is bad at breakfast and lunch
Cleanliness
5
Friendliness
5
Staff
5
Meals & Dining
3
Activities
5
Value for Cost
5
anonymous - Family/friend
Independent Living
January 10, 2022
3.0
My review of Brookdale
My mom is happy here and we agree it is a good place for my mom for the situation that she is in surrounded by good people. The biggest issue we have had has been with the billing when they promised me things upfront verbally that have not been carried through with. Overall we are pleased with the care and we feel blessed that she is here.
Cleanliness
4
Friendliness
5
Meals & Dining
4
Activities
5
Value for Cost
3
Response from Brookdale Novi
January 11, 2022
Thank you for taking the time to share your thoughts. By giving us your feedback, you are helping us to understand what we do well and what we need to focus on improving. Please be assured your feedback will be reviewed and used to help better serve our residents and their families.
Anonymous - Family/friend
Independent Living
September 30, 2021
4.0
Verified Review
A Welcoming Community for Your Loved One
It is a nice friendly environment. Everyone I have met has been very friendly. The staff and residents know each other names. My loved one is settling in nicely to the community. The staff were able to assist with my initial questions.
Cleanliness
4
Friendliness
5
Care Services
4
Staff
5
Viewing 1-20 out of 72 reviews

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around Brookdale Novi

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Frequently Asked Questions
about Brookdale Novi

Brookdale Novi offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.

A Place for Mom has scored Brookdale Novi 8.5 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (248) 669-5330 to reach a resident at Brookdale Novi.

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Studio, 1bd, 2bd
Rolling Hills, the luxurious Resort Lifestyle Community, is currently under construction on Crumb Road in Commerce Township. We look forward to opening brand new during the Winter of 2021! Rolling Hills will offer all of the comforts and conveniences of modern-day living that allow you to enjoy...

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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