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Avaline of River Oaks

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1645 West Massey Road, Memphis, TN 38120

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(866) 374-4058
1.7
Review score
55 reviews
Add review
1.7
Review score
55 reviews
5 star
35%
4 star
41%
3 star
9%
2 star
4%
1 star
11%
See all reviews
6.4
Review score
607 reviews
18 facilities
Avaline of River Oaks
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Avaline of River Oaks
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anonymous
-
Child of resident/client
4.0
I would recommend
Laurel Glen at Memphis was head and shoulders above other places we toured. It is very updated and nice. With any facility like this, there is a period of time where you really have to follow up and make sure your loved one is getting the kind of care that they need. So I would just tell

About the facility
Avaline of River Oaks

Senior living options offered

Assisted Living

Memory Care

Pricing
for Avaline of River Oaks

Total monthly costs depend on room type, select services, and the level of care needed.

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Assisted Living

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Studio
Starting at $XXXX/mo
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1 Bedroom
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Memory Care

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Studio
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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

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Avaline of River Oaks
Avaline of River Oaks

1645 West Massey Road, Memphis, TN 38120

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1.7
Review score
55 reviews
1.7
Review score
55 reviews
5 star
35%
4 star
41%
3 star
9%
2 star
4%
1 star
11%
9.8
Review score
46 reviews
9.8
Review score
46 reviews
5 star
80%
4 star
11%
3 star
7%
2 star
0%
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2%
9.6
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39 reviews
9.6
Review score
39 reviews
5 star
74%
4 star
18%
3 star
5%
2 star
3%
1 star
0%
9.2
Review score
18 reviews
9.2
Review score
18 reviews
5 star
78%
4 star
22%
3 star
0%
2 star
0%
1 star
0%
Studio
Starting at $X,XXX/mo
Studio
--
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
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2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo

Active promotion

No

Active promotion

No

Active promotion

Veteran & Employee Discounts

Provides discounts to veterans, teachers and employees of certain companies.

Active promotion

Room Discount

Lowers your rent by a dollar amount or percentage.

Pet friendly

Yes

Pet friendly

No

Pet friendly

Yes

Pet friendly

Yes

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Memory Care, Independent Living

Care types offered

3

Assisted Living, Memory Care, Independent Living

Amenities
at Avaline of River Oaks

Healthcare Services

  • Staffing & Ancillary Services
  • Memory Care
  • Incontinence Care
  • Medication Management
  • Diabetic Care
  • Non-Ambulatory Care

Meals & Dining

  • Pureed Meals
  • Guest Meals
  • No Sugar
  • Meals Provided
  • International Cuisine
  • Low / No Sodium
  • Restaurant Style Dining
  • Special Dining Programs
  • Room Service
  • Vegetarian
  • Kosher

Room Amenities

  • Air Conditioned
  • Respite or Short Term Stays Offered
  • Handicap Accessible
  • Cable or Satellite TV
  • Wi-Fi/high-speed internet
  • Kitchenette

Community Amenities

On-site dining options

  • Private Dining Room
  • Café or Bistro

Transportation & parking

  • Uncovered Parking
  • Resident Parking Available
  • Complimentary Transportation
  • Property Convenient to Public Transit

Pets

  • Weight Limit (lbs)
  • Pet Care Available
  • Cats Allowed
  • Dogs Allowed

Common areas

  • Indoor Common Areas
  • Beauty Salon
  • Meeting Room
  • Barber Shop
  • Library
  • Outside Patio
  • Outdoor Common Areas
  • TV Lounge

Recreational areas

  • Game Room
  • Arts and Crafts Center
  • Movie or Theater Room
  • Piano or Organ

Services

  • Housekeeping
  • Laundry Service / Drycleaning
  • Beautician

Languages spoken

  • English
  • Spanish

Activities

  • Visiting Rabbi
  • Live Musical Performances
  • Live Well Programs
  • Activities On-site
  • Montessori Programs
  • Devotional Activities Offsite
  • Birthday Parties
  • Gardening Club
  • Live Dance or Theater Performances
  • Cooking Classes
  • Current Events Club
  • Dances
  • Forever Fit
  • Catholic Services
  • BBQs or Picnics
  • Pet-focused Programs
  • Activities Off-site
  • Devotional Activities On-Site
  • Sensory-based Programs
  • Cards / Pinochle Club
  • Other Religious Services
  • Brain fitness / Dakim
  • Reminiscence Programs
  • Day Trips and Outings
  • Jewish Services
  • Visiting Chaplain or Priest
  • Wii Bowling
  • Bible Study Group
  • Tai Chi
  • Trivia Games
  • Walking Club
  • Book Club
  • Stretching Classes
  • Happy Hour
  • Art Classes
  • Christian Services
  • Karaoke
  • Wine Tasting
  • Educational Speakers / Life Long Learning
  • Protestant Services
  • Bridge Club
  • Holiday Parties
  • Yoga / Chair Yoga

Reviews

for Avaline of River Oaks

1.7Review score55 reviews
1.7
Review score
55 reviews
5 star
35%
4 star
41%
3 star
9%
2 star
4%
1 star
11%
Claiborne Senior Living
6.8
Review score603 reviews18 communities
Write a review
A Place for Mom has scored Avaline of River Oaks with 1.7 out of 10 using our proprietary review score based on 6 reviews in the last 2 years. Over all time, Avaline of River Oaks has 55 reviews with an average "overall experience" of 3.7 out of 5.
Overall Experience
3.7
Cleanliness
3.9
Friendliness
3.9
Care Services
3.6
Staff
3.8
Meals & Dining
1.6
Activities
3.7
Value for Cost
3.8
A Place for Mom has scored Avaline of River Oaks with 1.7 out of 10 using our proprietary review score based on 6 reviews in the last 2 years. Over all time, Avaline of River Oaks has 55 reviews with an average "overall experience" of 3.7 out of 5.
Parent company
Claiborne Senior Living
6.8
Review score603 reviews18 communities
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 55 reviews
Anonymous - Resident/client
Memory Care
May 28, 2026
3.0
Verified Review
Avaline of River Oaks
There were a few times that my medications were not available and it was inconsistent if I received them twice a day. About 2x a week, I received a 3rd medication dispensed. My room was supposed to be cleaned but it was only cleaned twice while I was here for 6 weeks. For the most part the care team was helpful and friendly although there were very few that were consistent. PT and OT were great.
Ziggy A - Family/friend
Memory Care
May 24, 2026
1.0
BEWARE the avaline at river oaks
Residents’ rooms and bathrooms are rarely cleaned. Activities are minimal, and there appears to be little effort to engage residents in meaningful ways. Meals are comparable to lunchables in both quality and quantity, frequently served in styrofoam containers with plastic utensils. Most alarming is the medication management which has no formal process for administering new medications: no written authorization, no signed consent, and no notification to family members. One resident was given a drug intended to induce sleep (which carries a black box warning for memory care patients) without family authorization. There is also a troubling lack of respect for residents’ personal belongings. Laundry is returned without regard for labeled names and is often wadded up in dresser drawers. Personal items regularly go missing from residents’ rooms. In one particularly disturbing instance, items were taken from a resident’s room just hours before her death.
Cleanliness
1
Friendliness
1
Value for Cost
1
Care Services
1
Activities
1
Staff
1
Meals & Dining
1
Ziggy A
Memory Care
May 24, 2026
1.0
BEWARE The Avaline at River Oaks
Residents’ rooms and bathrooms are rarely cleaned. Activities are minimal, and there appears to be little effort to engage residents in meaningful ways. Meals are comparable to lunchables in both quality and quantity, frequently served in styrofoam containers with plastic utensils. Most alarming is the medication management which has no formal process for administering new medications: no written authorization, no signed consent, and no notification to family members. One resident was given a drug intended to induce sleep (which carries a black box warning for memory care patients) without family authorization. There is also a troubling lack of respect for residents’ personal belongings. Laundry is returned without regard for labeled names and is often wadded up in dresser drawers. Personal items regularly go missing from residents’ rooms. In one particularly disturbing instance, items were taken from a resident’s room just hours before her death.
Cleanliness
1
Friendliness
1
Value for Cost
1
Care Services
1
Activities
1
Staff
1
Meals & Dining
1
Veronica N - Toured community
Not Sure
May 5, 2026
5.0
Lovely Facility, Clean and Welcoming Staff. The Apartments are well thought out, and spacious. Also the location is Great, enough green space around, nice neighborhoods, restaurants and shops.
Cleanliness
5
Friendliness
5
Value for Cost
5
Staff
5
Response from Avaline of River Oaks
May 16, 2026
Thank you for taking the time to share your feedback! We’re glad you found our community clean and thoughtfully designed. It’s wonderful to hear that the apartment spaces and location stood out to you, and we appreciate your kind words about our team.
Kitty D - Toured community
Not Sure
April 14, 2026
5.0
Great place. Very pretty. Staff very well informed and answered all our questions and concerns! The facility well kept and outside very please
Cleanliness
5
Friendliness
5
Value for Cost
5
Staff
5
Response from Avaline of River Oaks
April 26, 2026
Thank you for your kind words! We’re so glad you found our community welcoming and well maintained, and that our team was able to answer your questions. We appreciate you taking the time to share your experience.
Shannon T - Toured community
Not Sure
March 31, 2026
5.0
[name removed] was amazing! Answered all our questions! Beautiful community, my dad just needs more care and is at a nursing home level now.
Cleanliness
5
Friendliness
5
Value for Cost
5
Staff
5
Response from Avaline of River Oaks
April 26, 2026
Thank you for your kind words! We’re so glad our team was able to answer your questions and make a positive impression. While we understand your dad’s needs require a higher level of care, we truly appreciate you considering our community and wish your family all the best.
anonymous - Family/friend
Assisted Living
November 30, 2022
4.0
Verified Review
I would recommend
Laurel Glen at Memphis was head and shoulders above other places we toured. It is very updated and nice. With any facility like this, there is a period of time where you really have to follow up and make sure your loved one is getting the kind of care that they need. So I would just tell others to expect for it to take some time for your loved one to get acclimated with the schedule, dining, rooms, staff etc. Overall I would recommend Laurel Glen to others
Cleanliness
3
Friendliness
5
Value for Cost
4
Care Services
4
Activities
5
Staff
5
Meals & Dining
2
Response from Avaline of River Oaks
December 1, 2022
Hi! Thank you so much for taking the time to acknowledge Laurel for the care and attention provided. We are so happy to hear our team has gone above and beyond, and your praise has been shared.
Anonymous - Toured community
Memory Care
September 15, 2022
4.5
Verified Review
I toured this facility and it was nice. We were impressed with all of the staff and the appearance of the facility. Ultimately, we chose another place closer to home. Distance was a big factor in our decision and this facility was a little bit further from home than we were looking for.
Response from Avaline of River Oaks
September 19, 2022
We are so happy to hear you had such an enjoyable experience on your recent tour with us. We take pride in treating each resident with care while providing a comfortable atmosphere for residents to call home. Thank you for the kind review.
anonymous - Toured community
Assisted Living
April 7, 2022
3.0
Verified Review
This community needed to be updated and not the right type of place that we were looking for for my loved one. The tour guide was nice, this was just not the right place for my loved one.
Joyce - Family/friend
Assisted Living
March 16, 2021
2.0
Verified Review
I would recommend it for someone who can truly do assisted living
Due to the covid restrictions we were not able to get inside the community to see how clean it was but the exterior was very clean. They also still put in a really good effort to keep the activities going which was nice, our only problem we ran into is that in the beginning they did not assess our loved one correctly.
Cleanliness
5
Friendliness
3
Value for Cost
2
Care Services
2
Activities
4
Staff
3
Meals & Dining
2
RW - Family/friend
Memory Care
February 19, 2021
5.0
Verified Review
Home away from home
The community has done a good job taking care of my mother-in-law. The community's communication is very good also. The food is really good and my mother-in-law loves the food. I would recommend this community to others
Friendliness
5
Value for Cost
4.5
Care Services
5
Response from Avaline of River Oaks
February 22, 2021
Thank you for sharing with other families! We so appreciate earning your recommendation and will pass your kudos to our team!
Mike K - Family/friend
Assisted Living
February 8, 2021
4.0
Verified Review
Nice place!
We have been very happy and pleased overall, except for the food. They are having to serve it in their rooms due to covid, but we are hoping it improves when the dining room opens up.
Friendliness
5
Value for Cost
4
Care Services
5
Activities
5
Staff
5
Meals & Dining
2
Response from Avaline of River Oaks
February 9, 2021
Thank you Mike for sharing your experience with other families. We know this has been a difficult year for our residents - and we appreciate your consideration of the adjustments made. We look forward to a bright 2021!
Anonymous - Family/friend
Memory Care
November 12, 2020
4.0
Verified Review
my review for Carriage Court
The community value is really good. The staff is very forthcoming, we did have a delay with covid Covid communication at first but that has improved. The rooms are a little small, but the room layout is good. The location was great for us and we would recommend this community.
Cleanliness
4
Friendliness
4
Value for Cost
5
Care Services
4
Activities
3
Response from Avaline of River Oaks
November 12, 2020
Thank you for sharing! We appreciate your feedback and are proud to have earned your recommendation!
Becky Cain - Family/friend
Memory Care
June 30, 2020
4.0
Verified Review
Very satisfied
I was very pleased with Carriage Court. The staff was kind and helpful. The facility was inviting. The food was very good. The room sizes and layout were good. They have outdoor space for the residents to use.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
4
Response from Avaline of River Oaks
July 2, 2020
Thank you Becky! We're so glad you were impressed by our community and we will pass your kind words to our staff!
Taytech - Family/friend
Memory Care
April 4, 2020
0.5
Glad to be Gone!
Thank God I moved my husband to another facility this past Jan., before the Covid-19 escalation. My Husband spent four years at Carriage Court; 1/12 years in assisted living, and 2/12 years in Legacy Court, the lock down memory care unit. Initially facility ( asst living) was excellent, but by the time my husband was sent to Legacy Court, things were going rapidly down hill.The staff was transitory and lean; Legacy Court was dark, cramped and depressing. Staff knowledge and ability to recognize medical red flags, was woefully deficient.Whenever I raised a concern, even with a Nurse, the problem was always" caused by progression of his illness." I am a Medical professional, and caught serious issues that required the doctor's oversight, and sometimes sent my husband to the ER on more than one occasion. No Director of Nursing here for well over a year; books not up to date.I was called many times to rush over and sign documents which were retro-dated. Weigh scale broken, and l had to become very vocal before it was finally repaired. They had been estimating my husband's weight. Protocols were lax or nonexistent. Water was not placed consistently at resident's dining table. After my husband dehydrated,and was placed in hospice after a week in the hospital, this was corrected, but residents were not consistently urged or monitored in their fluid consumption.No water was offered outside of mealtime on a consistent basis. I started a sign-in protocol for Legacy Court after my husband was apparently sexually assaulted in his room by someone from outside the facility. Most of the time you had to look for the sign-in book. Sheets were not dated, and there was no pen. Very lax!!!!!!!!!!!!! My husband was taken out of hospice the end of Oct.(20/19 ) and for the previous 6 mos, had not gotten dehydrated,(good oversight by hospice ) but early Dec. of last year,he was back in the ER dehydrated, and dehydrated two more times in Dec.,taken to the ER; the last time spent two weeks in the hospital.I would tell staff he was dehydrated, and urge them to monitor and give him water on a regular basis. I found him in the dining room one day in Dec., trying to feed himself,, and food was everywhere, because of the muscle spasms he was having from being dehydrated. The staff seemed oblivious to the situation. He ended up in the hospital that night. Dehydrated 3 times in Dec, all requiring hospital stays. I became aware of this facility's inspection deficiencies in Dec.20/19, on Tn.Gov. and found out Carriage Court had come close to being shut down last year. They have been on probation since June of 2019, and still remain on probation, after paying several large fines. My mother and uncle were in assisted living at a better time for this facility. There are currently better facilities to place your loved ones. I have seen some wonderful ones! I feel very guilty that I did not move my husband before I did. Legacy Court is a depressing area, and needs to be overhauled; bad apples on staff, better space ,better lighting in rooms and common areas, and better decor. I always felt down and weepy after being there.The residents deserve much better!!!! All of these facilities need to be regularly monitored for quality which is directly affected by adequate staff, their credentials and qualifications, promptness in addressing medical issues, and how often the place changes ownership.
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5
JP - Family/friend
Memory Care
November 10, 2018
5.0
Verified Review
Very pleased
I have been very pleased with the care at Carriage Court. I have no complaints at all.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from Avaline of River Oaks
November 15, 2018
Hi JP! Thank you for sharing your recommendation of our community; we appreciate your confidence in us!
Anonymous - Toured community
Memory Care
September 27, 2018
4.0
Good visit
Cleanliness
4
Friendliness
4
Value for Cost
4
Anonymous - Family/friend
Memory Care
April 30, 2018
0.5
Dont do it
Understaffed always on nights and weekends. Management does not care. Only looks out for themselves. They dont help out or assist with resident needs. Coul care less abiut working short as long as they get there bonus for cooperate. Food awful and serves residents foid they can not chew.
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5
Anonymous - Toured community
Memory Care
April 1, 2018
5.0
clean nice liked it
Cleanliness
5
Friendliness
5
Value for Cost
5
Anonymous - Toured community
Memory Care
March 22, 2018
3.0
I enjoyed my tour and found the staffers to be pleasant and engaging. I liked that this property offered assisted living and memory care, but I was less comfortable with this facility's use of contact nurses. Since my mother has some dementia, I'm concerned that she would not have the opportunity to get to know the nurses and/or support staff.
Cleanliness
3
Friendliness
3
Value for Cost
3
Viewing 1-20 out of 55 reviews

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Tips for evaluating your community options

Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:

  • Know Tennessee’s regulations for memory care. Each state has its own laws and inspection processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the communities you’re considering. Learn more about Tennessee’s regulations for memory care and download the Guide to Senior Living Licensure and Inspection Reports.

  • Tour the location. Touring allows you to speak to current residents and staff, and it helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.

  • Confirm the availability of required services. Before committing, make sure that the community offers all the services your loved one needs, and that those services can be provided within your budget.

Frequently Asked Questions
about Avaline of River Oaks

Avaline of River Oaks offers Studio and 1 Bedroom. Learn more.
A Place for Mom has scored Avaline of River Oaks 1.7 out of 10 using our proprietary review score.   We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.   Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (901) 245-0305 to reach a resident at Avaline of River Oaks.
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6%
2bd, Studio, 1bd, Semi-Private
Do more of what you loveTrade your to-do list for a bucket list.  Here at our community in Germantown, Tennesse, you can do just that with more time for what matters most— pursuing your passion for volunteering, rediscovering an old hobby like painting or focusing on personal wellness with...
Photo of Kirby Pines LifeCare Community

Kirby Pines LifeCare Community

3535 Kirby Road, Memphis, TN, 38115
Starting at $X,XXX+ monthly
5 star
14%
4 star
36%
3 star
0%
2 star
7%
1 star
43%
Studio, 1bd, 2bd, Semi-Private
Kirby Pines Retirement Community is an award winning 50-acre life care retirement community located in Memphis, Tennessee. With the incomparable lifestyle and comprehensive life care offered, we offer you a beautiful home, whether it is an Independent Apartment or Garden Home, an Assisted Living...
Photo of Belmont Village Memphis

Belmont Village Memphis

6605 North Quail Hollow Road, Memphis, TN, 38120
Starting at $X,XXX+ monthly
9.0
Review score
79 reviews
9.0
Review score
79 reviews
5 star
42%
4 star
38%
3 star
14%
2 star
3%
1 star
3%
Studio, 1bd, Semi-Private
Belmont Village of Memphis, Tennessee is located in the attractive Germantown residential area shaded by Crape Myrtle and Dogwood trees, not too far from the Mississippi River. Situated near shopping, restaurants, places of worship and outstanding medical facilities — not to mention everything...

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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