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1924 SR Bradley R Smith Drive, Troy, IL 62294
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Christy
-
Spouse or partner of resident/client
5.0
Wonderful place with caring staff
Warm, homelike facility with caring staff, one on one assistance for residents, and a place where your loved one is safe, has homecooked meals, and attention paid to the needs of each individual resident. Highly recommend this facility for respite care, day care or as permanent resident. Take a tour and you will see this is not institutional but more like a family group. There is laughter, love, compassion and kindness from each staff member I have had contact with. And the residents interaction shows they are well liked and happy.
About the facility Aspen Creek of Troy
Aspen Creek of Troy in Troy, IL is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.
Senior living options offered
Memory Care
Adult Day Services
Residential Care Home
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Amenities at Aspen Creek of Troy
Healthcare Services
- Medication Management
- Incontinence Care
- Memory Care
- Staffing & Ancillary Services
- High Acuity Care
- Diabetic Care
- Non-Ambulatory Care
Meals & Dining
- Meals Provided
- Vegetarian
- Kosher
Room Amenities
- Wheelchair Accessible Showers
- Respite or Short Term Stays Offered
Community Amenities
Transportation & parking
- Resident Parking Available
- Complimentary Transportation
Pets
- Cats Allowed
- Pet Care Available
- Dogs Allowed
Common areas
- Outdoor Common Areas
- Private Bath
- Indoor Common Areas
Services
- Beautician
Languages spoken
- English
Activities
- Activities Off-site
- Devotional Activities Offsite
- Activities On-site
- Devotional Activities On-Site
Compare
Aspen Creek of Troy
1924 SR Bradley R Smith Drive, Troy, IL 62294
Keystone Place at Magnolia Commons
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Addington Place of Collinsville
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Charter Senior Living of Troy
39 Dorothy Dr, Troy, IL 62294
8.5
Review score
14 reviews
8.5
Review score
14 reviews
5 star
50%
4 star
7%
3 star
0%
2 star
7%
1 star
36%
9.2
Review score
6 reviews
9.2
Review score
6 reviews
5 star
67%
4 star
33%
3 star
0%
2 star
0%
1 star
0%
9.0
Review score
30 reviews
9.0
Review score
30 reviews
5 star
50%
4 star
37%
3 star
3%
2 star
7%
1 star
3%
8.6
Review score
30 reviews
8.6
Review score
30 reviews
5 star
53%
4 star
30%
3 star
7%
2 star
3%
1 star
7%
Studio
--Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
--1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
Starting at $X,XXX/moActive promotion
No
Active promotion
No
Active promotion
Veteran & Employee Discounts
Provides discounts to veterans, teachers and employees of certain companies.
Active promotion
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
3
Memory Care, Adult Day Services, Residential Care Home
Care types offered
3
Assisted Living, Memory Care, Independent Living
Care types offered
2
Assisted Living, Memory Care
Care types offered
1
Assisted Living
Reviews
for Aspen Creek of Troy
Write a review
A Place for Mom has scored Aspen Creek of Troy with 8.5 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, Aspen Creek of Troy has 14 reviews with an average "overall experience" of 3.3 out of 5.
Overall Rating
3.3
Cleanliness
4.0
Friendliness
3.9
Care Services
3.7
Staff
5.0
Meals & Dining
5.0
Activities
3.6
Value for Cost
3.6
A Place for Mom has scored Aspen Creek of Troy with 8.5 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, Aspen Creek of Troy has 14 reviews with an average "overall experience" of 3.3 out of 5.
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Verified Review
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1-14 of 14 reviews
Christy - Family/friend
Residential Care Home
February 3, 2024
Wonderful place with caring staff
Warm, homelike facility with caring staff, one on one assistance for residents, and a place where your loved one is safe, has homecooked meals, and attention paid to the needs of each individual resident. Highly recommend this facility for respite care, day care or as permanent resident. Take a tour and you will see this is not institutional but more like a family group. There is laughter, love, compassion and kindness from each staff member I have had contact with. And the residents interaction shows they are well liked and happy.
Anonymous - Family/friend
Memory Care
August 18, 2017
Smaller Community Was Best
I had been using this location for day care but as my husband's condition got more severe I decided that keeping him here would be the best thing. The staff is wonderful they treat him so good. The communication between myself and the staff is wonderful. They express genuine concern for the residents. They try and encourage them to participate in the appropriate activities. The community is always clean well maintained
Anonymous - Family/friend
Memory Care
July 27, 2017
Care and Attention for a loved one.
This is a nice community for care. The staff is nice and attentive for the care that is received. The community is clean and the menu is good, but the menu could use some improvements. They have a lot of nice activities for the residents. We would recommend this community for good care.
Jericho - Family/friend
Memory Care
May 30, 2017
Care is Fine/Their Finance Department is Terrible
My mother was a resident of this facility for one year and eight months, until she passed. Although I have no complaint regarding the care she received, this facility's Finance Department is a nightmare. Initially we had billing payments setup on ACH automatic withdrawal from a bank account. For several months, more was withdrawn from the account than the amount of the billing we received. Once we got that stopped, I directed them to merely apply the overage to my mother's account and then paid them 6 months in advance to obtain their advertised reduction in price. Unfortunately my Mother passed before that six-month period elapsed. For the past month I have sent several emails and left phone messages asking them to reconcile our account and refund the money due my Mother's estate. To date I have not even received the courtesy of a response to these requests.
Anonymous - Toured community
Memory Care
April 21, 2017
Poor people!!
I had done some research on several places for a good transition for my father to go into. Whenever I toured the facility, I knew instantly it was not for my father. While I was touring the building a woman was doing activities with the residents, she was very short, mean, and rude to the residents. All I could think was thia lady is going to be with my dad 5 days a week!! No way! Another woman just sat in the office behind a big glass window monitoring everything that happened, as if these residents were lab rats and not people! I asked how often the owner comes in to see how their facility is ran, the person giving the tour just laughed at me! I hope the owner sees and knows everything that goes on in their facility, this is not how human beings should be treated. I hope the owner comes to realization what is going on behind those doors!!!
Anonymous - Family/friend
Memory Care
May 4, 2016
LOVE IT!!
I read the other reviews after we took a tour at Aspen Creek. I have to say that what we experienced was nothing but wonderful. I'm not sure why the prior reviewer was picking on a certain staff member because when we were there Tina had all of the residents working on crafts and they were having a great time it looked to me. The facility is beautiful and feels like home. All the staff was fantastic and friendly. The residents are happy and well cared for too. We got to meet some other families and they expressed how happy they are with the care and services Aspen Creek provides. I am happy to report not only is my mom now a resident, so is my dad!! They LOVE it!!!
Ahhhhhrunwhileyoucan - Toured community
Memory Care
April 12, 2016
What on Earth did I walk into?
I toured this facility for my mother and when I walked through the door one of the first things I saw was an overweight middle aged woman with wrinkly messy clothes sitting on the couch sleeping, which also happens to be the same woman that was employed there to take care of all of the residents. When she finally did wake up she was extremely rude and utterly unpleasant, and what put the icing on the cake, she had poor personal hygiene, which made me come to conclusion that she performed poor hygiene on all of the people that resided in Aspen Creek. I took a tour from one the nurses and she was very unsure of everything that she said, she stated that she had been with the company since it had opened, to me and my husband it seemed as if she had just started working for the company that day. After talking to those two employees my husband and I knew that was not where we wanted to place my mother. If you have the chance to tour this facility, please do not waste your time, nor Tinas' you will be interrupting her nap time on the couch.
Anonymous - Family/friend
Memory Care
July 2, 2015
So far they are doing a good job.
So far they are doing a good job. I would give them a five overall so far. I don't have any major complaints or concerns at this point.
Anonymous - Family/friend
Memory Care
November 28, 2014
Fantastic!
Aspen Creek exceeded my expectations! They have a very caring staff. It is a beautiful new building and everything there is first class. Not only do they make my mother feel at home but they have been very accommodating to me and my wife also. I definitely made the right choice.
Anonymous - Resident/client
Memory Care
November 13, 2014
Don't judge a book by its cover
Is this really what my mom and dad worked hard for all of these years? I have placed my mother here several weeks ago, and I am so unpleased. Almost every time I go in to see my mom, she is just sitting in her wheelchair staring at the television. A CNA that seems to always be working, is just sitting on the couch in another room playing on her phone. The food that they serve seems like they were going to feed it to the birds, but then decided to give it to my mother instead. I know I am paying to much money to keep my mother there. If I wanted poor care for my mother, I would have picked a place that didn't cost almost six thousand dollars.
Response from Aspen Creek of Troy
December 1, 2014
After seeing this review, we spoke with our families and received nothing but glowing comments regarding our program and the care we are providing to their loved ones. Additionally the facts that are listed here are inaccurate regarding a new admission, the food, and the cost. It is unfortunate, but we recently had to let a couple staff members go and this review leads me to believe based on some of the comments made that this is the work of a disgruntled individual.
Anonymous - Industry reviewer
Memory Care
November 11, 2014
Hell hole
I had to give this place one star, if I had a choice I would have given them none at all. This place is a disaster, they are so unorganized. They are a ship getting ready to hit an iceberg. I worked here. I felt like I was the only employee who cared about the residents. Management is a joke. Deb Kinder, is a complete fake. She is simply there for the check. I would never in a million years refer anyone to this dump. The care that they receive disgusted me.
Response from Aspen Creek of Troy
December 1, 2014
It is very unfortunate, but this review was made by an employee who was let go as they did not meet our standards of performance for care of our residents. It is obvious based on the very specific comments that were made regarding a management employee. His comment regarding her are not only untrue but highly inappropriate. Ms. Kinder spends more time in the facility than any other employee. She goes far beyond the call of duty for our residents and when we talk to family members they all speak very highly of her and of the care and services they receive at Aspen Creek. We have recently conducted a family satisfaction survey and our score was 99% of our families are very satisfied and would refer someone to Aspen Creek of Troy.
Anonymous - Toured community
Memory Care
August 7, 2014
Best fit for my Dad and Mom...
Best fit for my Dad and Mom. Most like home and not overwhelming in size. I liked the 'beginning to end' concept with no need to move as health declined.
Anonymous - Family/friend
Memory Care
April 23, 2014
We couldn’t be happier!
We couldn’t be happier! We have not one complaint! The meals are great; we have eaten there a few times and loved it. It’s all homemade. But most importantly, my mother-in-law likes it there. She's happy and more content than she's been in months. There are just a dozen residents so they are able to do all kinds of activities, everything from nails to crafts – whatever the residents want to do. The staff is very engaged and encourage the residents participate. The staff is very responsive and committed to each residents needs.
Anonymous - Family/friend
Memory Care
January 3, 2014
What a God Send!
My mom had been in another assisted living that provides memory care, and they pretty much just let her sit. We moved to Aspen Creek and within days, she was talking, doing therapy, participating in activities with the staff helping. It was amazing. The residence is small so they know her and have time for her and you can tell they love her. It is also so great that it looks just like a house that anyone would want to live in. We are just so happy!
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Frequently Asked Questions about Aspen Creek of Troy
A Place for Mom has scored Aspen Creek of Troy 8.5 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (618) 667-2003 to reach a resident at Aspen Creek of Troy.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
- Tour any listed location to confirm the accuracy of the community description
- Confirm that the community offers services that are required for the senior’s specific needs and budget
- Check additional licensing and state audit information
If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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