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5301 W Lincoln Ave, West Allis, WI 53219
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Todd
-
Loved one of resident/client
4.0
Difficult Time to Assess
The senior living side is very nice from what I was able to see. The assisted living seemed nice, more of a hospital setting but still nice. I think that's what it's supposed to be though. It's so difficult to provide feedback during Covid. It's not been a great experience, but I don't think that's their fault - it's just the times. The general staff is good, but we had some communication issues with the points of contacts. If you needed information, it was kind of difficult to get because you were never sure who to call or who you were going to get.
About the facility Aria at Mitchell Manor
Aria at Mitchell Manor is a senior living community complete with Victorian-like styles and designs in West Allis, Wisconsin. Seniors and their family members can rest easy knowing the community is near multiple local hospitals.
Aria at Mitchell Manor is a secure living environment with personalized care services for assisted living, memory care, skilled nursing, and rehabilitation. Round-the-clock caregivers are qualified to provide a variety of services like medication management, wound care, tracheostomy care, assistance with activities of daily living, and more. Additionally, residents have access to on-site wellness therapies, including physical, occupational, and speech therapy. The community offers in-house nursing care thanks to a licensed physician and a nurse practitioner on site. Otherwise, residents can seek additional care at local medical appointments with scheduled transportation services available. In addition to quality care, residents can feel safe due to emergency call systems stationed throughout the community.
While living at Aria at Mitchell Manor, residents can enjoy on-site amenities and activities. Residents can socialize in the restaurant-style dining room while enjoying home-cooked meals that meet their nutritional needs. The community also has a life enrichment program that encourages residents to socialize during recreational activities. Popular pastimes include happy hours, pet therapy sessions, community...
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Senior living options offered
Memory Care
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Amenities at Aria at Mitchell Manor
Healthcare Services
- Incontinence Care
- Memory Care
- Staffing & Ancillary Services
- Diabetic Care
- Medication Management
- Non-Ambulatory Care
Meals & Dining
- Meals Provided
- Vegetarian
Room Amenities
- Bath Tubs
- Wheelchair Accessible Showers
- Respite or Short Term Stays Offered
Community Amenities
Transportation & parking
- Resident Parking Available
- Complimentary Transportation
- Property Convenient to Public Transit
Pets
- Pet Care Available
Common areas
- Outdoor Common Areas
- Indoor Common Areas
Services
- Beautician
Languages spoken
- Spanish
- English
Activities
- Activities Off-site
- Devotional Activities Offsite
- Activities On-site
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5301 W Lincoln Ave, West Allis, WI 53219
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9.3
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9.3
Review score
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5 star
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4 star
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3 star
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2 star
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9.2
Review score
46 reviews
9.2
Review score
46 reviews
5 star
45%
4 star
33%
3 star
22%
2 star
0%
1 star
0%
Studio
--Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
--1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/moActive promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
1
Memory Care
Care types offered
2
Assisted Living, Independent Living
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Assisted Living, Independent Living
Reviews
for Aria at Mitchell Manor
Write a review
A Place for Mom has scored Aria at Mitchell Manor with 2 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, Aria at Mitchell Manor has 29 reviews with an average "overall experience" of 3.2 out of 5.
Overall Rating
3.2
Cleanliness
3.7
Friendliness
3.7
Care Services
3.3
Staff
2.8
Meals & Dining
2.0
Activities
3.6
Value for Cost
3.3
A Place for Mom has scored Aria at Mitchell Manor with 2 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, Aria at Mitchell Manor has 29 reviews with an average "overall experience" of 3.2 out of 5.
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1-20 of 29 reviews
Meg - Family/friend
Memory Care
August 15, 2024
Poor attention to residents
Our sister has lived here for several years. Since the facility was sold to Aria, care has deteriorated badly. There have been frequent days no staff came to help her out of bed and to get dressed. She doesn't always get a shower every week. No one responded to her repeated pendant alarm 'calls' when she fell and couldn't get up; another resident heard her cries for help and personally went to find staff. The residents are currently confined to their rooms, and the rumor is that it's because of a bed bug infestation. But there's no communication with family.
Each time there's a problem, it's been impossible to get anyone to respond. No one answers the main phone line much of the time, and there's no way to leave a message. Even the administrator does not return phone calls. We've had to contact the State in order to get any action.
The upside is the assisted living resident rooms are nice, and there are some activities that our sister likes. But care is poor.
Anonymous - Toured community
Memory Care
September 30, 2022
My Tour Experience at Aria at Mitchell Manor
This was a big disappointment. The community smelled. The residents didn't always have their own bathrooms and would have to use a shared bathroom in the hallway.
anonymous - Toured community
Assisted Living
December 2, 2021
Tour or Aria
I was not impressed with the size of the rooms, they were small. Also when walking in the carpets are worn and you can just tell that it needs some updating.
anonymous - Toured community
Memory Care
November 22, 2021
Our Tour Experience
Our loved one is in the early stages of dementia and doesn't need full-on memory care. But Aria at Mitchell Manor doesn't offer assisted living in that instance. They offered us memory care only.
anonymous - Family/friend
Assisted Living
August 16, 2021
I would recommend it to other people
We are not sure at the moment what activities they are offering, but the value for cost is absolutely 5 stars. An area they could improve one would be their communication, that is about the biggest complaint we have with Aria at Mitchell Manor.
Jim Pickett - Family/friend
Assisted Living
March 31, 2021
Started good, ended terribly - happy we moved mom out
I am so glad we recently moved my mom out of Meadowmere/Aria. While we acknowledge the serious challenges COVID-19 placed on all of us, this facility basically just warehoused our mom for the last year, delivering cold meals to her apartment and offering little to no interaction. What hurt the most was the overall neglect and lack of empathy from key staff members, in particular the nursing staff. The facility was much nicer to us - and most importantly our mom - when we were paying full freight. After we spent down all our funds and went on Medicaid, attitudes changed. Quite interesting. Communication is terrible between staff & family & amongst staff themselves. Management seems to be unaware of federal & state policies & nursing staff is not fully equipped to care for folks with complex needs. The overarching goal of this place - which was recently bought out - appears to be saving money, and treating their residents as nothing more than cost centers. Definitely do not recommend.
Todd - Family/friend
Assisted Living
March 11, 2021
Difficult Time to Assess
The senior living side is very nice from what I was able to see. The assisted living seemed nice, more of a hospital setting but still nice. I think that's what it's supposed to be though. It's so difficult to provide feedback during Covid. It's not been a great experience, but I don't think that's their fault - it's just the times. The general staff is good, but we had some communication issues with the points of contacts. If you needed information, it was kind of difficult to get because you were never sure who to call or who you were going to get.
peace617 - Family/friend
Memory Care
July 20, 2020
Unethical business practices.
Numerous times my fathers clothes went missing. Never to be found. A new social worker is in place about every 6 months. Overall care was about average or just below. Be very careful when signing the papers and be sure to have an attorney review. You could find yourself financially responsible for your loved ones costs. They sneak a paper in for you to sign that you will be financially responsible for any unpaid bills. Very unethical business practices.
Response from Aria at Mitchell Manor
October 1, 2020
I am the Executive Director and only now saw your review as it was just today posted on SeniorAdvisor. At Meadowmere & Mitchell Manor West Allis the health, happiness and safety of our residents and the peace of mind of our families is very important to us. I was disappointed to read your impression of our community and would very much like to speak with you about your comments. Please contact me at the community if you are willing to share more details about your experience. Thank you for your consideration.
Keonia rose - Industry reviewer
Memory Care
December 10, 2018
Wonderful!
Awesome staff and environment.
Todd T - Family/friend
Memory Care
December 11, 2016
Avoid at all costs!
Mother was not watched, found with broken wrist, black eye, bruises on the side of her head. Staff claims she did it herself, I claim she was wheelchair bound. Then she went into a coma and died, Avoid!
Anonymous - Family/friend
Memory Care
August 26, 2016
Comfort For My Loved Ones!!
The Mitchell Manor AL & Meadowmere West Allis is kept cleaned. The staff is friendly and communicate very well. I feel that my loved one is in a safe place. One thing i really hope could be changed are the meals. My loved one is not enjoying the meals very much they don't have a good taste and should be presented better. Overall i would recommend this place just need the food taste updated.
Anonymous - Toured community
Memory Care
May 26, 2016
The staff was very informative, caring & friendly, very involved in raising funds for Alzheimer's research; activities seemed well planned & residents enjoyed concerts; residents could be in mixed or memory care units and walks & meeting other needs for my father seem to be readily available. Rooms & hallways seem to be a little narrower but clean & pleasant. Dining & outdoor garden area nice; Cristina was very friendly & informative and they run specials on room costs.
Anonymous - Family/friend
Memory Care
January 26, 2016
friendly staff
The staff is nice and friendly. The food is average. The facility offers different activities that everyone likes. The staff really cares about the residents.
Anonymous - Toured community
Memory Care
September 2, 2015
Considering it is the same company as the one in Oak Creek, it is very different.
I like how they distribute the meds. The common areas are much larger...the overall place is almost too large. The chapel is a real church. They have a brand new rehab center. The location isn't as convenient, but for mom's sake it looks like a great possibility.
Anonymous - Family/friend
Memory Care
June 24, 2015
Do not go to Mitchell Manor
I have a friend who is at Mitchell Manor. The staff are not friendly, and every time there is a problem I always here the same response, "We are short staffed." I would NEVER place a loved one in this facility. I have been going there since before their renovation. The new company made it look nicer but the same problems remain of staff with "snippy" attitudes and the constant complaints of being short-staffed. Please do not send your loved one to this home. Check out the website and Medicare.gov for more information about nursing homes before deciding on one to go to. Their overall rating is a "2" which is below average.
Anonymous - Family/friend
Memory Care
May 17, 2015
Best place ever
My Mom didn't want to move out of her home. All she kept saying was I'm not moving into a nursing home, so we felt a lot of guilt. My family and I have been so worried about her living by herself that all our free time was spent cleaning and cooking for her. Finally after 2 falls and leaving the stove on we got her to go out and look. Let me tell you, Assisted living is NOT a nursing home. Its a community with your own private apartment. Our favorite was Meadowmere West Allis as it was so beautiful and clean. The staff was extremely friendly and we were even invited to lunch and discovered the food was delicious. Mom still didn't want to move but the Executive Director had a great idea. She suggested a Respite Stay. My family went on vacation so Mom signed on to stay for a short period while we were gone. When we got back, she didn't want to leave! She made so many friends and was involved in many activities, she actually had a social life again. Thank you so much to all the staff at Meadowmere. they have been a godsend, We love you!!
Anonymous - Family/friend
Memory Care
April 23, 2015
issues with medical department, good otherwise
It is nice that maintenance will help put things in and assist where they can. The facility is very nice and clean, and they have excellent activities. Most of the time my mother says the food is ok.
My biggest complaint is that the medical department does not get back to you. If you ever call the medical department, you will be talking to an answering machine. If I ever do get a hold of someone, I tell them where I feel they can improve, and nothing ever comes of it. I have expressed this concern to numerous individuals at various levels but to no avail.
Anonymous - Family/friend
Memory Care
March 30, 2015
I am not so satisfied.
I am not so satisfied. The administrative process has been the biggest issue. My mother was admitted in February to the memory care unit. Before today, my father was scheduled to go into another area of the facility. They called his current community, and cancelled the move in date, with no clear answer as to a new move in date, just a maybe Friday, and didn't even give me a call or an email, and when I called them I can't get a hold of anyone. You can't ever seem to reach anyone there, this seems to be an ongoing problem. They don't seem to have adequate staffing, and it takes days for people to get back to you. It's great as far as being clean, but when a terrible virus went around they weren't taking any extra cleaning precautions. The day to day care staff is good, but I would not recommend this place to anybody.
Response from Aria at Mitchell Manor
April 10, 2015
I would like to thank you for your candid feedback. At Meadowmere West Allis, we continually strive to improve every aspect of operations and overall resident satisfaction. I would also like to thank you for entrusting us with the care of your parents – this is a decision we don’t take lightly.
I have researched the matter, and sincerely apologize for the breakdown in communication, which I addressed with my team. As you know with regard to your father’s move, the admission paperwork was deferred by others outside our organization, impeding the original move date.
I’m just happy we were able to work together to resolve the paperwork issue, and that your parents are doing well – they are delightful! I have taken appropriate steps with my team to ensure better communication in the future.
I can assure you that we are staffed appropriately and have made every effort to minimize the spread of illness – at and beyond state requirements. Please know you can always call me directly if you have any concerns.
Sincerely,
Cori Parker,
Executive Director
Anonymous - Toured community
Memory Care
December 29, 2014
THIS IS FOR MITCHELL MANOR ONLY--
My dad was on the 3rd floor of Mitchell Manor nursing home after being transferred upstairs from the Rehab to Home section on the 1st floor. (The Rehab to Home staff was wonderful). After being in Mitchell Manor for approximately 3 weeks, my dad had to use a cell phone we had given him so that he could call 9-1-1. The staff was usually non-responsive to his call light and/or complaints about not being able to breathe (even though he has had COPD for years and they were aware of that). He was taken to a local hospital where they immediately admitted him and placed him in ICU. He had an eye infection, pneumonia, sepsis and MERSA (not sure how that's spelled) when they admitted him. IF YOU ARE CONSIDERING THIS NURSING HOME FOR A LOVED ONE, DO NOT SELECT IT. FIND ANOTHER PLACE!!!!! If you are considering a nursing home in the State of Wisconsin, please check this website [removed] where you will be able to search by county (and city) and can find ratings for each facility. Wish we had done that BEFORE my dad was placed at Mitchell Manor.
Anonymous - Family/friend
Memory Care
November 24, 2014
I wish I would have found them before.
I wish I would have found them before. We didn't get to be here very long. I really liked them. They were very professional. I could relate to them pretty well, I really liked the staff here. They treated us very well while we were here.
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Aria at Mitchell Manor offers Studio and Semi-Private. Learn more.
A Place for Mom has scored Aria at Mitchell Manor 2 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (414) 615-7100 to reach a resident at Aria at Mitchell Manor.
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