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79 N Madrid Ave, Newbury Park, CA 91320
10 reviews
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Suzi
-
Family/friend
4.5
Happy with this place, feels homey
I love the care my Dad is receiving at The Hidden Garden. I love going over and visiting, too. The owner and caretakers are more than helpful and accommodating. My Dad has advanced dementia disease and can't be left alone. They help me with transporting him, too. I feel comfortable knowing people are around and can provide a safe place. Also, it feels like a family and maybe because it's a family living there, but I just love it.
About the facility The Hidden Garden
The Hidden Garden in Newbury Park, CA is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.
Senior living options offered
Residential Care Home
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Amenities at The Hidden Garden
Healthcare Services
- Memory Care
- Incontinence Care
- Staffing & Ancillary Services
- Medication Management
- Non-Ambulatory Care
- High Acuity Care
Meals & Dining
- Low / No Sodium
- Room Service
- No Sugar
- Anytime Dining
- Vegetarian
- Meals Provided
Room Amenities
- Cable or Satellite TV
- Air Conditioned
- Wi-Fi/high-speed internet
- Respite or Short Term Stays Offered
Community Amenities
Transportation & parking
- Complimentary Transportation
Common areas
- Computer or Media Center
- Outside Patio
- Central Fireplace
- Outdoor Common Areas
- Indoor Common Areas
Services
- Housekeeping
- Laundry Service / Drycleaning
Languages spoken
- Arabic
- English
Activities
- Activities Off-site
- Activities On-site
Reviews
for The Hidden Garden
10 reviews
Write a reviewA Place for Mom has scored The Hidden Garden with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, The Hidden Garden has 10 reviews with an average "overall experience" of 2.6 out of 5.
Overall Rating
2.5
Cleanliness
2.5
Friendliness
2.7
Care Services
2.6
Staff
Meals & Dining
Activities
2.6
Value for Cost
2.6
A Place for Mom has scored The Hidden Garden with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, The Hidden Garden has 10 reviews with an average "overall experience" of 2.6 out of 5.
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1-10 of 10 reviews
Sam
Residential Care Home
May 21, 2019
Sucks
This place is a horrible place they charge you for everything including the toilet paper very greedy owner I can go on and on but take my word for it
Anonymous
Residential Care Home
March 6, 2019
Dont bother touring this community my friend had her father in here and it was disgusting and filthy dirty she had told me some things that I couldn't understand how social services would even allow for them to have a place like this #1 you dont run a board and care when you have small children running around the elderly and #2 the owner is trying to get money from the family for damages that were not done they should be insured and bonded but the lady is so hard up for cash shes trying to blame a 91 year old man for damage that he did not do so this place is not worth your time with all the good ones out there!
Anonymous - Family/friend
Residential Care Home
February 28, 2019
Bad bad bad
Badly run dark filthy misreading web site there is no activity my grandpa was confined to a wheelchair the never took him outside except to his doctor's appointments which they charged to take him when it should of been included like it said on the web site the only time my grandpa went outside was when my mom went to visit VERY SAD he had passed away in December and he was my moms whole world but now there trying to get massive money for damages my grandpa did not do he was 91 and couldn't walk so how did he do everything shes claiming shes trying to make money on her patients the f9rst time o went to see my grandpa I couldn't believe that my mom actually put him in a dump like that but after talking to my mom I understood it was because my mom lived close by and could go see him all the time this is a RIP off theres much better ones for your loved ones where they wont screw you !!!!!
Anonymous - Toured community
Residential Care Home
July 25, 2017
Poorly maintained community!!
I had recently taken a tour of this community for my father and I was not impressed with this place at all. The lady that took us around the building was very polite and friendly but that was the only good thing I experienced. The place was not secure at all for the residents and was poorly maintained. Everything was just very dirty and not taken care of in my opinion. It was a dark and depressing environment and I would never put my dad in a place like this.
Suzi - Family/friend
Residential Care Home
April 7, 2017
Happy with this place, feels homey
I love the care my Dad is receiving at The Hidden Garden. I love going over and visiting, too. The owner and caretakers are more than helpful and accommodating. My Dad has advanced dementia disease and can't be left alone. They help me with transporting him, too. I feel comfortable knowing people are around and can provide a safe place. Also, it feels like a family and maybe because it's a family living there, but I just love it.
Anonymous - Family/friend
Residential Care Home
April 6, 2017
Overall everything is great!!
I have to say out of all the different communities we had looked at for my father this was the most budget friendly. He has made a smooth transition with the help of all the staff and is really liking his new living environment. He has had no complaints about the food and is looking forward to participating in the activities they have to offer throughout the week.
Anonymous - Toured community
Residential Care Home
March 22, 2017
Not a professional staff!!
I had showed up for my tour of this property unexpectedly and I was not pleased with what I had seen. The aid that was taking care of the residents was just outside and no one else was in the house watching them. She also had an infant with her the entire time and carried that baby around the entire tour. I just thought that was very unprofessional and did not understand how she could care for a baby and all of the residents all at once.
Anonymous - Family/friend
Residential Care Home
November 17, 2016
My mom's care
I am very happy with the care that my mom is receiving at this clean community. The staff is nice and very reliable with making sure that my mom's needs are taken care of. She is enjoying the activities that she can participate in. The food appears to be good. I would recommend this community for other families looking for good care.
Anonymous - Toured community
Residential Care Home
August 19, 2016
The place is very beautiful and quiet. The services is tolerated to the resident needs especially food and assistance to doctors visit. I recommended this place to my friends and family.
Melvin Lowry - Family/friend
Residential Care Home
September 16, 2013
Some hygiene concerns but overall fine
I guess fundamentally the place was, in general, fine. The one thing I did have a problem with is they would, for example, take Joan to the bathroom and then when they'd come out they wouldn't do anything like wash their hands and they'd go into the kitchen and presumably start cooking. I didn't like that, I don't think it was particularly dangerous but it didn't seem satisfactory, but in general the place was fine, they seemed to do a reasonable job. It was unfortunate in that respect, we weren't there very long and aside from the hygiene it wasn't their fault. My wife was not happy there and I don't know if there was anything they could have done about it. Another thing, now that I think of it, one of the bathrooms, it might have been the bathroom the caregivers themselves use because they live there, one day I noticed there was a towel by the sink there and as far as I could tell it looked like it had been there forever. it didn't seem like they were giving they right kind of attention, as far as the care, that was fine, there wasn't anything special that she needed.
Viewing 1-10 out of 10 reviews
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Frequently Asked Questions about The Hidden Garden
The Hidden Garden offers Private and Semi-Private. Learn more.
Call (805) 499-0818 to reach a resident at The Hidden Garden.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
- Tour any listed location to confirm the accuracy of the community description
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- Check additional licensing and state audit information
If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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