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6403 Granby St, Norfolk, VA 23505
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Anonymous
-
Loved one of resident/client
4.0
Our Experience
My loved one is currently a resident at Karolwood Gardens Norfolk and overall the experience has been okay so far. Communication with the family is sporadic. The meals need some serious overhauling. Also, the medicine schedule needs to be more consistent.
About the facility Karolwood Gardens Norfolk
Province Place of De Paul is a place where you will find some of the best amenities, and choices that you may not find in other senior living residences. Norfolk, Virginia has many amenities that can be very appealing to seniors. This offers a local community to explore that offers many choices in dining, and shopping. With frequent trips to the local farmers market in Virginia Beach, there is a lot to see and do in this local area. You will find that senior care will be different depending on the needs of each resident. The resident is often evaluated and even the family, to determine the best course of action for the future. Some residents may be encouraged to have a more independent living environment, while other ailments may require assisted living with a more hands on approach. In this community we offer senior citizens a variety of options for living. You will find one and two bedroom apartments that a family can choose from. Each room is equipped with an emergency call system, and this can be a great reason to use a senior living environment. If someone needs help, they will have a way to summon this...
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Senior living options offered
Assisted Living
Memory Care
Pricing for Karolwood Gardens Norfolk
Total monthly costs depend on room type, select services, and the level of care needed.
Base fees by care type
Assisted Living
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Studio
Starting at $XXXX/mo
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1 Bedroom
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2 Bedrooms
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Semi-Private
Starting at $XXXX/mo
Memory Care
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Studio
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
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Compare
Karolwood Gardens Norfolk
6403 Granby St, Norfolk, VA 23505
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Review score
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Review score
25 reviews
5 star
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4 star
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3 star
0%
2 star
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1 star
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9.6
Review score
161 reviews
9.6
Review score
161 reviews
5 star
67%
4 star
19%
3 star
8%
2 star
2%
1 star
4%
Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
--Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
2
Assisted Living, Memory Care
Care types offered
3
Assisted Living, Memory Care, Independent Living
Care types offered
3
Assisted Living, Memory Care, Independent Living
Care types offered
2
Assisted Living, Memory Care
Amenities at Karolwood Gardens Norfolk
Healthcare Services
- High Acuity Care
- Staffing & Ancillary Services
- Medication Management
- Non-Ambulatory Care
- Memory Care
- Incontinence Care
- Diabetic Care
Meals & Dining
- Guest Meals
- No Sugar
- Meals Provided
- Pureed Meals
- Anytime Dining
- Low / No Sodium
Room Amenities
- Ground Floor Units
- Air Conditioned
- Respite or Short Term Stays Offered
- Kitchenette
- Handicap Accessible
- Wheelchair Accessible Showers
- Wi-Fi/high-speed internet
Community Amenities
Transportation & parking
- Resident Parking Available
- Uncovered Parking
- Property Convenient to Public Transit
- Transportation at Cost
Pets
- Cats Allowed
- Dogs Allowed
- Weight Limit (lbs)
Common areas
- Library
- Butterfly garden / Hummingbird garden
- Central Fireplace
- Private Bath
- Outdoor Common Areas
- Outside Patio
- TV Lounge
- Barber Shop
- Meeting Room
- Beauty Salon
- Indoor Common Areas
Recreational areas
- Jacuzzi
- Billiards Lounge
- Piano or Organ
- Arts and Crafts Center
Services
- Beautician
- Housekeeping
- Laundry Service / Drycleaning
Activities
- Activities Off-site
- Live Dance or Theater Performances
- Holiday Parties
- Current Events Club
- Catholic Services
- Karaoke
- Cooking Club
- Gardening Club
- Stretching Classes
- Cooking Classes
- Activities On-site
- Dances
- BBQs or Picnics
- Visiting Chaplain or Priest
- Art Classes
- Birthday Parties
- Bible Study Group
- Live Musical Performances
- Tai Chi
- Christian Services
- Visiting Rabbi
- Devotional Activities On-Site
- Pet-focused Programs
- Yoga / Chair Yoga
- Book Club
- Reminiscence Programs
- Trivia Games
- Devotional Activities Offsite
Reviews
for Karolwood Gardens Norfolk
Write a review
A Place for Mom has scored Karolwood Gardens Norfolk with 7.6 out of 10 using our proprietary review score based on 13 reviews in the last 2 years. Over all time, Karolwood Gardens Norfolk has 27 reviews with an average "overall experience" of 3.7 out of 5.
Overall Rating
3.7
Cleanliness
4.1
Friendliness
4.0
Care Services
3.8
Staff
3.4
Meals & Dining
2.8
Activities
3.6
Value for Cost
3.8
A Place for Mom has scored Karolwood Gardens Norfolk with 7.6 out of 10 using our proprietary review score based on 13 reviews in the last 2 years. Over all time, Karolwood Gardens Norfolk has 27 reviews with an average "overall experience" of 3.7 out of 5.
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1-20 of 27 reviews
Anonymous - Family/friend
Assisted Living
December 9, 2024
Quality of Care has recently declined
Overall experience - during last few months there because they wanted to get him out of there even though he rarely left his room.
Friendliness of staff was good for nursing and meal provision staff. Front office person was the difficult person to deal with. Quality of care - great to start and poor during last few months. Meals/dining were pretty good but they wouldn't pull him out of room to eat with others. He has to be prompted or he will stay in room alone and eat. Activities - fair - again, people rarely pulled him out of the room to encourage to attend. If he said he didn't care to go they left him alone. With elderly people, unless they're sick or don't feel well, you sometimes have to give more encouragement to leave their room.
First 9 months were pretty good as far as with all staff but last 3 months were the worst
KS - Family/friend
Assisted Living
October 11, 2024
Review for Karolwood Gardens Norfolk
Would not recommend based off management. We were pitched that they would be able to support our dad's needs as he has brain cancer and they had a dementia care unit. However, that was not the case at all. They threatened to kick him out at various times if we didn't move him in time (which was hard as both my sister and I lived out of state), and management was extremely unsympathetic to my dads needs. Essentially, they let him in with the promise that it would be great just for our money, and threw him to the curb. Thankfully the nurses were extremely kind.
Anonymous - Family/friend
Assisted Living
June 7, 2024
Our Experience
My loved one is currently a resident at Karolwood Gardens Norfolk and overall the experience has been okay so far. Communication with the family is sporadic. The meals need some serious overhauling. Also, the medicine schedule needs to be more consistent.
Annette
Assisted Living
May 29, 2024
He was happy
My husband was In memory care ,on hospice,for several months.he graduated to assisted living a year after he entered memory care.nothing short of a miracle.care at karolwood was adequate.....I made sure I visited several times a week. They became like family.he made it his home.everyone loved him .now that he has passed away on march15,2024...I am having troubles resolving getting refund back after we cleared the room.contract states 60 days.....we're way over that.im hoping this issue resolves with corporate soon.hate to end this experience on a low note.
James - Family/friend
Assisted Living
May 10, 2024
Recommended
My loved one was previously a resident at Karolwood Gardens Norfolk and the overall experience was great for her at this facility. The staff, care services and friendliness were all great. The cleanliness, meals and activities were good. Based on our experience, I would recommend Karolwood Gardens Norfolk to others.
Cindy D - Family/friend
Assisted Living
May 2, 2024
Lazy and arrogant
The majority of the staff are lazy. There are exceptions such as [names removed]. You can tell they really care. I encountered a “med tech” tonight who claims she is a nurse. I asked her if she could do my mother’s laundry or I volunteered to do it myself. She looked indignant and said she was a “nurse” and she didn’t do that kind of work. All she did was pass meds. She is clearly not a nurse because true nurses will always help a patient — no questions asked. She was very rude and disrespectful. Did not know how to take a blood pressure (a nurse? Really?). So lazy and no pride in her job. I was RN/BSN before I went back to school and now am an MD. I will do anything for a patient. - bathe them, clean them up, change sheets etc. It’s about caring. Something this individual knows nothing about! She needs to go work at Wendy’s or something.
MG - Family/friend
Assisted Living
July 12, 2023
Review for Karolwood Gardens Norfolk
Staff has poor communication with families regarding issue/concerns from family. We picked this community for our loved one, because of the rate price lock for life. Nice community , poor communication skills with Director and Nursing staff. I would recommend to other families. The marketing director is fantastic.
Response from Karolwood Gardens Norfolk
July 14, 2023
Thank you for your review. I’m sorry to hear that you feel communication skills are lacking. I provided my cell phone number and email address to all family members. I am on call 24 hours a day seven days a week 365 a year. I am always available to family members. I do respond to emergent text messages, emails and phone calls in a timely manner.
Professional, courtesy, dictates that if something is not an urgent matter, we do have 24 business hours to reply. For example, a billing issue with dictate that we would respond within 24 business hours. I will review your concern with the nursing staff as well. Please feel free to reach out to me to discuss. My number is 804-366-2612. Kindest regards, Heather
Anonymous - Toured community
Assisted Living
June 27, 2023
Tour experience
We toured with Karolwood Gardens and it was too small (resident size) and seemed under-resourced. It was a bit depressing as well.
KS - Family/friend
Assisted Living
April 11, 2023
Not As Promised
I would not recommend Karolwood Gardens Norfolk. I would advise going to a more established community. The nursing staff was very accommodating and kind, but the administration was absolutely awful and not accommodating. It was too new and was unable to meet the services of my dad. They were very hard to get ahold of and impatient, and I was extremely disappointed with how they managed my father's care. I felt awfully frustrated because they took in my dad without being able to meet his needs and then kicked him out when it was too much, even though they told us they could care for him.
Response from Karolwood Gardens Norfolk
April 13, 2023
I am sorry you had a bad experience. We have discharged anyone for not being able to meet their needs? Are you sure your loved one was at Karolwood Gardens at Norfolk? We have a designated person in charge 24 hours a day. I provide my personal cell number to all family members, staff and residents. They are welcome to call or text at any time. The Department of Social Services has guidelines for admission and retention of residents. Those guidelines are under 22VAC40-73-310. At any time your loved one's condition changes or he is a harm to himself, or others discharge planning must occur per DSS. If you would like to discuss further my cell number is 804-366-2612. Kind Regards, Heather
Anonymous - Family/friend
Assisted Living
March 23, 2023
The Jury is still out
My loved one lives at this facility and there are still a few issues that we are working on. Her apartment is so much superior to so many other facilities that we looked at and is more affordable. The monthly fee is a flat rate. They were actually so desperate for residents that they gave my loved one a lifetime rate when she signed/moved in. Moving into a facility was a big adjustment for my loved one and I feel like this facility had a less than ideal approach to that. The Executive Director is hard to deal with and very strict, but we've done it. Logically so, but it's been hard to take it all in and act accordingly. The strict setting has been an adjustment, but everyone has adapted. The building had a change of ownership to a private equity company over a year ago and renovations began and are still ongoing. To me, private equity and healthcare do not go together at all. This facility agreed to being able to accommodate a special diet due to the medical needs of my loved one. We're working with her Doctor and the dietician at the facility to be able to find a way to successfully accommodate the special diet, that is still ongoing. They've seemingly gone out of their way to try to accommodate it, but it's been a process and it's still ongoing. I don't think that I would recommend this facility to family and friends, all things considered. Not right now, at least.
Response from Karolwood Gardens Norfolk
March 24, 2023
I know moving into an assisted living is hard. We do not offer a flat rate at all times. We did offer a special earlier in the year.
We do ask that our residents abide by a code of conduct. They sign a resident agreement on admission that outlines the rules, rights and conduct of
residents. This is to ensure that our residents and staff are safe. We also have rules and guidelines from DSS that assisted livings must follow as well. I am sorry if you feel that is strict.
A Licensed Dietitian reviews all menus for compliance. For example, Renal Diets. A M.D. writes an order for all diets. Unfortunately we can’t provide 1:1 chef services for each resident’s preference. But, we do provide an alternate meal list.
Private equity is a group of investors. Just like any for-profit they are concerned with being successful. I see that as a positive. This ensures that the resident’s receive quality healthcare. Atlantis Senior Living owns communities in Florida, Virginia and recently North Carolina. They are a thriving growing company that truly cares about the elderly. If you still have concerns, please reach out. My personal cell number is available to all. As always; you are welcome to email, call or text. Kindest Regards, Heather
Anonymous - Family/friend
Memory Care
March 22, 2023
Recommended
My sister is in memory care and she loves it. She has Dementia and sometimes she is not the same character, but they just deal with it. I would recommend this facility to family and friends.
James - Family/friend
Assisted Living
February 8, 2023
Nice Community
My loved one liked the food a lot. We really enjoyed her experience there. We were very satisfied. Of all the places, that we looked at, it has the most bang for the buck. I would recommend to other families.
Anonymous - Family/friend
Assisted Living
January 11, 2023
Not recommended
Our experience at this facility was nothing short of a nightmare. The marketing person was great, but she oversold. The room was not clean when we arrived. My loved one said that the care staff yelled at her and mocked her when she had an accident getting to the bathroom. I could go on, but I would prefer to never think of this place ever again.
Response from Karolwood Gardens Norfolk
January 19, 2023
Hello:
I am sorry that you had this experience. I would like an opportunity to speak with you. This is the 1st I am hearing of a problem of this nature. My number is 804-366-2612. You are welcome to call me at any time day or night. Kind Regards, Heather
Julie - Family/friend
Assisted Living
June 22, 2022
Wonderful Community
They are wonderful. Meals and meds on time for my father-in-law. Friendly staff always helpful when we have questions.
Would like for them to knock on resident's door to invite to group activities. We have told father-in-law about the activities but he forgets.
Always clean and refreshed (no strange smells, no messes in the floor).
anonymous - Family/friend
Memory Care
May 23, 2022
Very satisfactory
Rick Germain - Family/friend
Memory Care
December 9, 2020
Not Family Friendly
My wife was in the Lakewood (Memory Care) section of Province Place of DePaul, with middle to late-stage Alzheimer's.
To the caregivers, housekeeping, maintenance, activities, kitchen, all the staff, for their care and service I give an A-plus (5+ stars). They provide excellent, friendly care and service.
But concerning Family Relations, I'm assigning the new director a D-minus (1.5 stars), which brings my overall rating for Province Place of DePaul down to only 3.5 stars. I'm assuming that this is the new director's first time overseeing an assisted living facility, and hoping that she will improve with experience. Granted, my wife died on Thanksgiving day, with Friday being another day off for some workers, but refusing to allow a husband to enter Friday and remove needed furniture for out of state relatives arriving for the funeral was, to say the least, not good family relations. And then simply not responding to an emailed request for access on Saturday, Sunday or Monday compounded the offense. My wife's bed could have easily been taken out within about 15 minutes, giving me the needed extra bed at home. As it turned out, though, my son bought a cot so he had a place to sleep after driving all the way from Wisconsin to attend the funeral. Again I say that I only hope experience will improve the director's consideration for family members.
Jenny - Family/friend
Memory Care
June 1, 2017
We made the right choice.
My mother-in-law died peacefully at 97 after two years in P.P. She started in a gorgeous apartment there with my f-i-l, now 90. As her dementia progressed, she moved down to the "memory care" unit. He moved to a studio apartment. She was so well loved by staff. He's been there 4 years now.
My f-i-l, a more difficult person, has grown to love the place. He enjoys the many activities, the other residents and, of course, the staff. The food there is always delicious, according to him, the other residents, and yours truly. At $42,000 a year for him, it's really a very good deal. The residents are respected, clean, loved, and appreciated. I love the staff.
The place itself is beautiful. My husband and I can travel and know that my f-i-l is safe and well-cared for. We sure made the right choice.
Anonymous - Family/friend
Memory Care
February 7, 2017
Good Community for the Most Part
My mother is doing pretty well with her move to this community. The location of the community is very convenient for me to travel to. For the most part I know she is safe, and receiving good care. Most of the staff is good, they are kind, helpful. Everything is working in a positive direction for us here at this community, and I would recommend it.
Anonymous - Toured community
Memory Care
September 30, 2016
Very nice place, warm staff. Residents were clean & appeared to be carrying out independent activities. Concern about open stairway entrance.
Anonymous - Family/friend
Memory Care
September 20, 2016
My Aunt Likes It Here, She Is Doing Well
My aunt really likes it here at this community. She has adjusted well to it, and I'am satisfied with her move here. I know she is being cared for well, they have a wonderful staff here. They are very friendly and helpful. There activities available for her when she is ready to participate. She is pleased with the meals. It's a nice looking community, they do a good job with the cleanliness. They have great room options. I would recommend this community, it is a great place.
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Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:
Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.
Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.
Know the Virginia regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about Virginia regulations for Assisted Living.
Frequently Asked Questions about Karolwood Gardens Norfolk
Karolwood Gardens Norfolk offers Studio, 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.
A Place for Mom has scored Karolwood Gardens Norfolk 7.6 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (757) 451-2400 to reach a resident at Karolwood Gardens Norfolk.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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