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4131 Andrew Jackson Parkway, Hermitage, TN 37076
For pricing & availability:
5 star
46%
4 star
26%
3 star
11%
2 star
2%
1 star
15%
8.4
Review score
1700 reviews
67 facilities
1313 Photos available
55 Floor plans available
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Tirzah A
-
Child of resident/client
5.0
Quality care, amazing staff
Staff and nurses were all very friendly, welcoming, and informative. Communication was excellent and they a great job coordinating two adult seniors, one with a terminal brain cancer and the other with Parkinson's with dementia. Plus their cat. They treated them with great care and informed us of everything along the way, including a transition from a regular room, to separate beds, and eventually to memory care where my mother spent her final days with hospice. I didn't really know what to expect from senior care as I didn't have much time to figure it out. Ultimately, we choose Charter because of cost and because of the staff and nurses. Everyone was so friendly, and helpful during and extremely difficult and unexpected time.
About the facility Charter Senior Living of Hermitage
Charter Senior Living of Hermitage is committed to helping residents live an active and enticing lifestyle. Whether seniors prefer independent living, assisted living, or memory care, they can find just the right level of support. Charter Senior Living of Hermitage features a cheerful color scheme, an inviting front porch, and beautifully landscaped grounds.
This pet-friendly community provides seniors with a supportive environment that meets their evolving needs. Licensed, 24-hour nurses offer quality care tailored to individual needs. Chef-prepared meals, engaging activities, convenient amenities, and other helpful services are also provided daily. Those in need of memory care can benefit from the Flourish℠ program, which promotes residents’ self-esteem through five key points:
- Velocity program — Daily activities and events to keep residents stimulated and engaged.
- Oshibori experience — A daily aromatherapy routine that serves as a reminder for mealtimes.
- Grab-and-Go neighborhood activities — Spontaneous, small-group activities catered to residents’ individual needs.
- S.T.A.R. — Specific Therapeutic Assisted Recreation, a family-oriented program that encourages families to share personal items and reminisce with their loved ones.
- Rest and Restoration program — An intervention program that provides audio and video engagement, as well as comfort, stimulation, and redirection.
Experience the Charter difference today!
State Licensing Information
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Senior living options offered
Assisted Living
Memory Care
Independent Living
Pricing for Charter Senior Living of Hermitage
Total monthly costs depend on room type, select services, and the level of care needed.
Base fees by care type
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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Tours at Charter Senior Living of Hermitage
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Amenities at Charter Senior Living of Hermitage
Healthcare Services
- Memory Care
- Staffing & Ancillary Services
- Diabetic Care
- Medication Management
- Incontinence Care
- Non-Ambulatory Care
Meals & Dining
- Gluten-free
- Restaurant Style Dining
- Guest Meals
- Organic
- Kosher
- Low / No Sodium
- Special Dining Programs
- No Sugar
- International Cuisine
- Pureed Meals
- Meals Provided
- Professional Chef
- Room Service
- Anytime Dining
- Vegan
- Vegetarian
Room Amenities
- Bath Tubs
- Wheelchair Accessible Showers
- Full kitchen
- Ground Floor Units
- Handicap Accessible
- Wi-Fi/high-speed internet
- Private patio, deck, or balcony
- Air Conditioned
- Respite or Short Term Stays Offered
- Kitchenette
- Garden View
- Cable or Satellite TV
Community Amenities
On-site dining options
- Café or Bistro
- Private Dining Room
Transportation & parking
- Property Convenient to Public Transit
- Transportation at Cost
- Uncovered Parking
- Complimentary Transportation
- Resident Parking Available
Pets
- Cats Allowed
- Dogs Allowed
Common areas
- TV Lounge
- Beauty Salon
- Main Street Shops
- Indoor Common Areas
- Meeting Room
- Barber Shop
- Butterfly garden / Hummingbird garden
- Indoor Atrium
- Central Fireplace
- Outdoor Common Areas
- Outside Patio
- Private Bath
- Library
Recreational areas
- Arts and Crafts Center
- Piano or Organ
- Raised Garden Beds
- Game Room
Services
- Housekeeping
- Beautician
- Laundry Service / Drycleaning
- Grocery Shopping and Errands
Languages spoken
- Spanish
- English
Activities
- Karaoke
- Christian Services
- Reminiscence Programs
- Forever Fit
- Community Service Programs
- Educational Speakers / Life Long Learning
- Brain fitness / Dakim
- Wii Bowling
- Quilting or Sewing Club
- BBQs or Picnics
- Live Well Programs
- Art Classes
- Live Musical Performances
- Birthday Parties
- Wine Tasting
- Tai Chi
- Stretching Classes
- Gardening Club
- Bridge Club
- Activities On-site
- Resident Band or Musicians
- Intergenerational Programs
- Buddhist Services
- Holiday Parties
- Live Dance or Theater Performances
- Protestant Services
- Catholic Services
- Happy Hour
- Cooking Club
- Jewish Services
- Yoga / Chair Yoga
- Sensory-based Programs
- Devotional Activities On-Site
- Visiting Rabbi
- Pet-focused Programs
- Book Club
- Trivia Games
- Devotional Activities Offsite
- Visiting Chaplain or Priest
- Cards / Pinochle Club
- Other Religious Services
- Day Trips and Outings
- Mormon/LDS Services
- Bible Study Group
- Adventist Services
- Cooking Classes
- Men's Club
- Choir / Singing Club
- Dances
- Islamic Services
- Qi Gong
- Community Service Organizations
- Activities Off-site
- Current Events Club
- Light Therapy Programs
- Walking Club
Reviews
for Charter Senior Living of Hermitage
Write a review
A Place for Mom has scored Charter Senior Living of Hermitage with 8 out of 10 using our proprietary review score based on 9 reviews in the last 2 years. Over all time, Charter Senior Living of Hermitage has 47 reviews with an average "overall experience" of 3.8 out of 5.
Overall Rating
3.8
Cleanliness
3.8
Friendliness
4.0
Care Services
3.6
Staff
3.9
Meals & Dining
3.9
Activities
3.7
Value for Cost
3.6
A Place for Mom has scored Charter Senior Living of Hermitage with 8 out of 10 using our proprietary review score based on 9 reviews in the last 2 years. Over all time, Charter Senior Living of Hermitage has 47 reviews with an average "overall experience" of 3.8 out of 5.
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Verified Review
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1-20 of 47 reviews
Tirzah A - Family/friend
Assisted Living
July 23, 2024
Quality care, amazing staff
Staff and nurses were all very friendly, welcoming, and informative. Communication was excellent and they a great job coordinating two adult seniors, one with a terminal brain cancer and the other with Parkinson's with dementia. Plus their cat. They treated them with great care and informed us of everything along the way, including a transition from a regular room, to separate beds, and eventually to memory care where my mother spent her final days with hospice. I didn't really know what to expect from senior care as I didn't have much time to figure it out. Ultimately, we choose Charter because of cost and because of the staff and nurses. Everyone was so friendly, and helpful during and extremely difficult and unexpected time.
Response from Charter Senior Living of Hermitage
July 25, 2024
Hello Tirzah, we appreciate you taking the time to leave us this feedback. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Mitch R - Family/friend
Memory Care
May 21, 2024
Genuine staff, lovely facility
They are caring and very involved and my dad's care. Always accessible.
[name removed] and [name removed] were so welcoming.
I would highly recommend charter and a place for mom!!
Response from Charter Senior Living of Hermitage
May 26, 2024
Hi Mitch, thank you for sharing your positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Rachel H - Family/friend
Assisted Living
March 28, 2024
Better than I could imagine!!
The care my Mother in law received was wonderful. The staff was so friendly, they went above and beyond every shift. The food was delicious with a great variety. They frequently emptied the garbage and kept the facility very clean. They have a lot of activities for the residents. I highly recommend Charter to care for your loved one.
Response from Charter Senior Living of Hermitage
April 4, 2024
Hi Rachel, thank you for sharing your positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Helen - Family/friend
Memory Care
March 5, 2024
Constant turnover
My husband was there. He had some dementia and they kept sending him to the ER when he wouldn't cooperate. And he then wound up in a psychiatric hospital. Several times.
Too many personal items disappeared. Constant turnover of staff. Promised snacks not always provided. Food however was very good; especially the choice of entrees presented at each meal. Courtyard outside had no shade.
Dean Watkins - Resident/client
Memory Care
November 15, 2023
Treat you like family until they get your money!
I wouldn't drop my garbage off here for them to take care of! Everyone was incredible and then they took our money! Fed my diabetic father cupcakes. Found mounds of soiled clothes hidden in his closet and when confronting the staff, suddenly, things got worse. He was there for 3 weeks, they took [amount removed] from us and are now suing us for another[amount removed].
There will be more to come... I gave them weeks to return the money and the director who was previously a CULINARY director was let go (no surprise) They claimed they were going to take care of my dad and cater to his dietary needs as a diabetic fed him CUPCAKES! because it was another residents birthday. So lets make your father's blood toxic in the name of someone's birthday. His first meal they tried to feed him was deep fried fish and french fries with a dessert! He was transported to the hospital multiple times and his blood sugars were near 400!!!!!
There were 2 residents with the same name, my dad had just had surgery on his his and co
Ashlyn W - Family/friend
Memory Care
November 13, 2023
DONT DO IT
This community has awful care givers. They speak to Alz and Dementia patients with such anger. My dads closet was full of used depends and soiled clothing. His sugar levels were emergency levels! This even being a diabetic as well. My dads health quickly declined here. He didnt last long at all. This community also owes we over 3k in refunds and they refuse to return calls. Leadership refuses to return calls when your express concern. They will ship your loved ones out in an ambulance vs giving them the care they need in the first place, causing even more bills for you. The incompetence of the staff is overwhelming.
Anonymous - Toured community
Assisted Living
June 22, 2023
Our Tour
We toured Charter Senior Living of Hermitage when searching for an Assisted Living facility for our loved one. The residents and staff were friendly. However, it was more expensive than our other top choice and the rooms seemed to be about the same size. Ultimately, my loved one chose the other facility that we had looked at/toured.
Colleen - Family/friend
Assisted Living
May 1, 2023
Special place for my mother
We picked this facility, because it was a small community and Mother could bring her cat. They are responsive and resident focused. They offer, a salon onsite, tons of activities of all kinds. Something for everyone. I would recommend to other families.
Response from Charter Senior Living of Hermitage
May 8, 2023
Hi Colleen, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Anonymous - Family/friend
Memory Care
April 27, 2023
Good Experience
I think the way the food is presented and served is good. It appears that there are several activities available for the residents to participate in, and the staff seem to try to engage the residents in the activities.
The nurse on the night shift is very hard to understand when speaking to the family on the phone.
Response from Charter Senior Living of Hermitage
May 8, 2023
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
anonymous - Family/friend
Memory Care
September 14, 2022
Great place for loved one.
The entire staff treats the residents, especially the ones in the memory care unit, like it was their own mom and dad. They really take good care of them. The facility is great. I don't have anything I would say they need to improve on.
Kim G - Family/friend
Independent Living
August 6, 2022
Do not recommend Charter
The new property Director is terrific (he has his work cut out for him). The Sales Manager will be your friend right up until you sign the dotted line then no more return calls. Took my mom to see if there was interest in the community. We decided not at the time (I was working with her drs. because of her worry issues). I let the lady filling in for the sales person know that I was her POA. We left and I took her home. Another resident called her and put the guilt trip. So she went to the office with her and had my mom sign the contract with the knowledge that I was the legal POA. They do not do assessments on the patient prior to moving in the independent living section (aka Villa’s). My mom was having memory problems and should have never been allowed to sign that contract without my knowledge. The villa’s are old and outdated , the one resident is a bully! Charter is aware of her and yet do not address it situation. I moved her to another facility and now she is thriving and happy.
anonymous - Family/friend
Assisted Living
June 15, 2022
Highly recommend
The staff is very friendly and personable and make an effort to get to know the residents as well as their family members to make it more of a home like experience. I think that is very important. I would absolutely recommend Charter to others looking.
Jan - Family/friend
Assisted Living
April 27, 2022
Very caring and wonderful place for my mom
They are wonderful people at this community. They are very caring and they have made the transition with my loved one much easier. The tour was wonderful, they were very accommodating, very warm and open with me and they made it a great experience for me. I would refer other people to this community also. There are also nursing staff available for the residents all the time which helps.
T B - Industry reviewer
Assisted Living
October 12, 2021
Wonderful community with fantastic nurses.
anonymous - Family/friend
Assisted Living
October 1, 2021
Staffing is an Issue
I would advise to be patient with this community and hopefully things will improved staffing is the biggest issue.
Rachel D - Family/friend
Assisted Living
September 27, 2021
I have 2 loved ones living in this community currently. After living in a different
facilities last year we found the perfect fit for them. The marketing director [name removed] spent hours helping me navigate the ins and out's of senior living communities. From the director to the care givers we have been so impressed with those Caring for our loved ones! Couldn't say enough about [name removed], my grandmothers favorite Care giver and her favorite nurse [name removed].
STEPHANIE R - Family/friend
Assisted Living
September 27, 2021
Very excited for my father-in-law to join the Charter Hermitage family. We are looking forward to having him closer to us and at a wonderful Small AL community in our neighborhood. Donna did a great job working with us to get us to this point and [name removed] was able to make the paperwork understandable and informative.
anonymous - Industry reviewer
Assisted Living
September 9, 2021
my review
beautiful campus. very friendly staff. [name removed] is very knowledgeable, caring, and takes a personal interest in all the residents and the families. The culture is "family" and everyone, staff, visitors, residents.
anonymous - Family/friend
Assisted Living
August 17, 2021
Highly recommend
We chose Charter Senior Living because it fit her specific needs at the time. She is thrilled with the food and the activities that are provided. The room we chose for her is wonderful, she has a patio to a courtyard which she really loves. She is in the studio and it has a very open floorplan. The facility is smaller which is nice because she can never get lost. The people here are stellar and go above and beyond. We would recommend to others.
David - Family/friend
Assisted Living
June 25, 2021
Friendly, welcoming community
From what our loved one has told us, the meals and dining service is pretty good. A really good benefit about Charter is it a single story, its easily accessible and the residents do not have to navigate elevators. For everything you are getting we do feel the value for cost is reasonable, and we would absolutely recommend this community to others.
Neighborhoods around Charter Senior Living of Hermitage
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Tips for evaluating your community options
Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:
Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.
Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.
Know the Tennessee regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about Tennessee regulations for Assisted Living.
Frequently Asked Questions about Charter Senior Living of Hermitage
Charter Senior Living of Hermitage offers Studio and 1 Bedroom. Learn more.
A Place for Mom has scored Charter Senior Living of Hermitage 8 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (615) 885-9989 to reach a resident at Charter Senior Living of Hermitage.
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Other Senior Housing in Hermitage, TN
The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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