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Family/friend
5.0
Very pleased with the service
They were a great service to work with, the girls they sent over were always friendly, professional, and great caregivers. The office staff was pleasant, and happy to help us resolve any issues we had quickly and efficiently. The only complaint I have is that the service was very expensive, but that is just par for the course with this type of care.
About the facility BrightStar Care of North Shore Nassau County, NY
BrightStar Care of North Shore Nassau County, NY in Woodbury, NY is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.
Senior living options offered
Home Care
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Reviews
for BrightStar Care of North Shore Nassau County, NY
Overall Rating
3.3
Cleanliness
2.0
Friendliness
2.0
Care Services
2.0
Staff
Meals & Dining
Activities
2.0
Value for Cost
2.0
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Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-8 of 8 reviews
Anonymous - Toured community
Home Care
August 1, 2019
Horrible experience
Horrible experience. Hired aides to work overnight and they slept during the shift. I paid them to sleep!
When they arrived late I was still billed for the entire shift.
Jim Smithe - Toured community
Home Care
May 16, 2019
My Review of BrightStar - Woodbury
The BrightStar Care - Woodbury is a group of caring wonderful people. They provide service with integrity. They care about their Clients and they Care about their Aides. They go above and beyond. They are what caregivers should should be like.
Christine S. - Toured community
Home Care
August 19, 2017
Don't let them care for your loved ones!
It's the saddest thing in the world when you rely on an agency to help out your elderly parents and they turn out to be completely unreliable. How do you not show up when people are relying you? This agency should not be in business. The aides would tell the agency they showed up and they didn't. All they care about is money, which we were giving, believe me. I'm so disheartened and disappointed.
P B - Family/friend
Home Care
January 30, 2014
Very pleased with the service
They were a great service to work with, the girls they sent over were always friendly, professional, and great caregivers. The office staff was pleasant, and happy to help us resolve any issues we had quickly and efficiently. The only complaint I have is that the service was very expensive, but that is just par for the course with this type of care.
Eileen
Home Care
December 19, 2013
worst care
agency was awful
aides supplied were negligent and ignored patient and did not care for patient during shift
agency supplied multiple aides who did not care for patient
agency did not care about resolving any complaints, just getting paid
would never recommend agency to anyone
they should not be in business
Daughter - Family/friend
Home Care
December 16, 2013
It's been lovely.
It's been lovely. Either she has been lucky or Bright Star is really good at hiring people. She's thrilled! So incredibly flexible the caregiver clearly did not have a pre-conceived notion of what my mother would need. From her experience people would come in with an idea of how they should caregive. She has had one caregiver so there aren't different people coming and going. They are flexible with minimum hours and day requirements. Bright star seems like it has a closer eye on the business than the other one I looked into. I got the owners on the phone whenever I would call. We met the head nurse, and the owners. Very professional. I felt like they would be more responsive. The one thing that really resonated with me was, we had something set up where she had more hours than needed and the caregiver would sit in the other room untill she needed something, and the woman said that might be fine for someone that stays over night but since this girl is only there for four hours she doesn't need to sit. The owner clearly makes it clear to the employees. They have individualized my mothers care and that is just what we needed.
Family - Family/friend
Home Care
December 11, 2013
They were excellent
When we first started the service we were getting four hours a day seven days a week, and were paying twenty-two dollars an hour but with 24 hr care, we were only paying ten dollars an hour. Over all I thought was an extraordinary value. The first person they sent was good, solid, not outstanding, but good. The person they sent that did the twenty-four hour care was caring, and timely, and would call on her non-duty hours, and was very, very good. They were excellent and there were so many times when I called them at the spur of the moment and they got someone right out. I dealt with the president and the head nurse and the two different care providers and they were all tremendous. The first person was just good but everyone was great!
Daughter - Family/friend
Home Care
November 6, 2013
I Would Recommend Them
There were several different caregivers but overall they were good. The care was good given the circumstances. At the time, I originally had hired them to have somebody in my home for a certain number of hours a day for my mom. Then she went to the hospital and had to go to rehab so instead I had an aid with there in the rehab facility for a number of hours a day to assist her. It was fine. There were issues sometimes because some of the aids were going to be late or had to cancel at the last minute but the owner was always very on top of getting a replacement. I would recommend them.
Viewing 1-8 out of 8 reviews
Frequently Asked Questions about BrightStar Care of North Shore Nassau County, NY
Call (555) 555-5555 to reach a resident at BrightStar Care of North Shore Nassau County, NY.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
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If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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